Renters Warehouse Reviews

I do not recommend this agency. They managed my rental property in Cumming, Georgia, and after the tenant caused damage to the bathrooms, I had a very difficult time getting assistance. My main concern is their lack of communication. The staff at Renters Warehouse did not respond to my emails or phone calls regarding claims against the tenant's security deposit. As a property owner, I expected better follow-up and support in resolving these issues. Based on my experience, customer service and responsiveness need significant improvement.

Stay away from this agency. They managed my rental property in Cumming, GA. After the tenant moved out, we found damage in the bathrooms, and I've been trying to reach Jennifer Lohfink for a week regarding the security deposit claim. No replies to emails and no follow-up. Communication seems to disappear once you no longer have active business with them.

I've rented my Decatur family home thru Renters Warehouse for over 12 years. I'm now moving back & I offer my appreciation for this wonderful company. Every employee, from the rental agents, landscapers & maintenance, has communicated well & quickly. We renewed our lease 3 times & the process was easy. If you want to rent your house, USE this company.

My husband and I have been using Renters Warehouse for years to list our rental properties and have found Renters Warehouse knowledgeable and efficient. The reps Krystle Alexander and Jenise Flye are responsive to our calls and texts and always meticulously walked us through the process to get a good tenant. They perform the credit and background checks to ensure a seamless process. Most recently, Krystle went above and beyond by meeting workmen at the property to facilitate work when I wasn't able to.

If you are a landlord, find another manager. I was ready to sign a contract with them. They gave me their contractor to go through the house to get it ready to rent it, I just evicted my last tenant, and was hoping to find a manager. I thought I would get an idea of the cost of their contractor, and the quality of the work. The contractor they gave me did a so-so job at 40% over what it should cost, and I had to redo two of the rooms because of shoddy workmanship. From reading their 30plus page contract and ALL the fees I might as well sell the house. I am still spending money to redo work I p…

I do not recommend Krystle Alexander from this company. Super passive and lackadaisical into the marketing and rental operation of one of my properties including being non responsive to landlord and applicants inquiring. Had to terminate due to lack of showing effort and results.

A friend of mine recommended the Renters Warehouse. It is a great company, especially Olga was just amazing. She is so professional, experienced and knowledgeable. She did great work on renting our house quickly and smooth. Thank you so much Olga for your great work and big help. A+

Jenise rocks! Tells you exactly what needs to be done to get your house rented. She answer the phone when called, I had a million questions. She handles business and she covers all the bases. Trust is a big deal nowadays, she made me feel comfortable seeing I did this all over the phone. Jenise Flye A+!

Jenise Flye of Renters Warehouse - Atlanta is awesome. She helped us find a rental sooner than we expected. She's a very patient, professional and extremely nice person. Any questions that we had she was able to answer right away. If I could give her 10 stars I would. We cannot thank her enough for making this experience easy.

It was great working with Krystle Alexander and Jenise Flye to find tenants for our property. They had our best interest in mind and were very helpful throughout the entire process. Krystle helped to get our property ready for tenants by even going physically to the property to ensure the work was done well. I would definitely recommend them.

Krystal was Phenomenal!! Very knowledgeable and walked me through the entire process. God sent. Being an out of state owner she gained my absolute trust! 💯

Krystal is a professional, all around great service in placing a tenant quickly. I have more properties, and will certainly use again.

The process of moving was very fast and very simple Ms Krystle Alexander was very attentive and helpful, she responded to all of our questions, and she was very clear in explaining all of the process. We are in love with the house.

Arvis Sullivan was an excellent rental agent! Extremely knowledgeable and a pleasure to work with. In this current market, it was challenging, but Arvis prevailed and got us listed!

Thanks to both of you Avis and Jenise for a great job. You both got my house on the market and rented out really fast. Appreciate both of you.

They are terrible. I rented a home in Henry county area and things constantly were breaking. They give you 2 days to pay your rent. If you’re 1 day late you have to pay a $300 late fee and also pay in person for 3-4 months, using money order. This is an inconvenience when they’re only located in Atlanta and your property is a hour away. Whenever you put in a maintenance order, they will probably use the cheapest service so eventually you’ll have to request a fix again. We had mold in the ventilation system and the plumbing system outside was clogged after sending multiple plumbers out. They on…

OMG...or as the younger generations say, "ON gawd". Jennise was the most professional and attentive agent. She actually listened and DID NOT judge. THE MOVE WAS A BREEZE, minus a few hiccups but it was nothing that WE could not solve. GOD USED JENNISE and she allowed Him. Great service, chica.

Derek S. worked with me to get some required maintenance done on the house and get it re-listed quickly. He was diligent, expedient, and kept me informed via voice and e-mail every step op the way. I very quickly had prospective tenants applying to the house. I would recommend Derek and Renters Warehouse any time you want to rent a property.

The people in the office is nice, and understanding but the company itself is a money grab. They went up on rent while things in the house were falling apart. They only give you 1 extra day to pay your rent. After that you’ll get charged a $300 late fee. So even if you pay on the 3rd of the month. It’s $300.

Olga Palmer is the best!!! She is so poised, professional, very smart!! She knows what she is doing. She does not stop until your property is rented. She strives for excellence and she delivers. We love Olga Palmer!!

Jenise Flye was very helpful in our decision on our rental home. Step by step she guided us on what we needed to do. I would recommend Rental Warehouse Atlanta to anyone looking to rent a home.

Jayme was well spoken, courteous, fast and efficient. He was able to reiterate to me what I had said to him verbatim and helped me to submit a request as a renter. I’ve only had great experiences renting from Renters Warehouse, thank you so much it’s been a pleasure during these difficult times.

DO NOT USE THIS COMPANY! I signed a lease in December and from day one I had issues with neighbor above me. He is loud… Like really loud all day and even through the night when most ppl are sleeping! I have called police, code enforcement, and tried having a civil conversation with him but he truly don’t care! I complained to renters warehouse and their response was sickening like I was suppose to be aware before moving in. I’m a veteran with PTSD and this situation is affecting my health so I asked to move out but they want to tack me with large fees to move out! The owner knows exact…

Jenise Flye is wonderful! Very thorough and knowledgeable. She answered all our questions ,concerns and calls and got us a 2yr lease tenant in less than 60days! I’m so grateful for the peace of mind that Jenise and Renters Warehouse provides.

Olga is the best!! Excellent communication throughout the process. The whole transaction was very smooth. I am excited to be moving into my new place.

If you’re a tenant, don’t rent from a place managed by renters warehouse. They don’t respond to requests to repair, they blame everything on the owner, and then when you move out they try to charge bogus fees to keep your deposit.

Olga Palmer is absolutely wonderful. She went above and beyond to get me into my new home. She was professional, kind and very helpful with this process. I am so thankful to her.

Olga Palmer is the best! My wife and I wanted to move into one of the properties and Olga did a fabulous job making sure the process was seamless on our end. She is very professional, thorough and personable!

Olga Palmer was such a wonderful, realtor to work with! She was funny, warm and very attentive to the details during our house tour. I would definitely recommend her should anyone else need a realtor...

We have worked with Olga in two deals recently. She has been nothing short of fantastic! None of our earlier agents came remotely close to her services. Very professional, transparent and friendly. Highly recommend her for your requirements.

Arvid Sullivan at Renters Warehouse was a pleasure to work with in finding a quality tenant. She was patient throughout the process with us and I would highly recommend her as a property manager.

Olga and Derek were great with helping us rent our property and answering all our questions. They went above and beyond, especially Olga. We couldn't be happier with their service and the help they provided!

This is my 6th year leasing my property with RWH. I am very pleased with their overall service and communication. My previous tenant moved out on March 31st and my agent, Krystal Alexander was able to find a new tenant who recently moved in mid-May. I was extremely pleased with her customer service and commitment to finding the best tenant!

Olga Palmer, I just want to thank her, she made my process so easy, from start to finish. Any question concern anything she made sure I was taken care of. She stayed in constant communication with me. I would recommend her to family and friends Thank you Olga for everything

After choosing a home via renters warehouse Atlqnta the listing agent Krystal Alexander was on point. She answered all my calls and questions and nade the process seamless. I would definelitely say that if you work with Renters Warehouse Atl hope that you land on a listing with her as the agent.

Horrible experience with this company as a renter. Their realtors and lease underwriters are incredibly unprofessional. Exploitative business model that under-reports application fees. Will never deal with these people again.

Krystle was a wonderful person and assisted me very well. She is very knowledgeable and kind and I am very happy with the service. Great company to work with.

I had a great experience with Krystal Alexander. I would definitely recommend her services.

My experience was top tier !!! Krystal Alexander was very attentive, passionate, and understanding!! When I tell you she was definitely a call away for any of my concerns. I mean just that!!! I know things are tricky with finding a home . But she definitely a genuine person you can count on!!!!

Wonderful experience!! Krystle Alexander was diligent and very helpful getting me and my family into new house! Highly recommend!

Thank you to Krystal Alexander for finding and placing a tenant in our home. We appreciate your guidance and professionalism. Looking forward to working with her and Renters Warehouse again.

I had a great experience with renters warehouse. They really treat me well and got me in as soon as possible. Thank you Krystle Alexander for all your help, you went above and beyond of all my expectations.

Great experience! I’ve had rental properties for 10 years now with another firm. I wanted to try something new and I really liked Olga Palmer’s personal attention finding and helping move tenants in. I received more attention than my other leasing agents with the other property mgt firm I’ve used for years.

Olga was great to work with, very helpful!!

Awful place to rent from they make up rule to make money off the tenants. Very rule people.

Very fast in responding to and taking care of the problem. Keep up the great work.

Olga was just Amazing!! She answered all my “silly” questions, made my family and I feel very comfortable throughout the entire application, acceptance and move in process. She explained everything very detailed and in ways I could understand. I appreciate her and her team at renters warehouse. We are very happy moving into our new rental home in a great neighborhood we all loved.