Sentry Management, Inc. Reviews

Carla has been our manager for years. She is dedicated to making our community safe and thriving. Property maintenance issue are address quickly. Financial reports are accurate and always on time. I would highly recommend Sentry Management.

Terrible company , Management hides in office never answers calls never solve anything we basically paying them to say we have a HOA They never answers complaints Our board members In the community step out of line disrespectful to the owners The owners have voice over and over they don’t want the current board members . The management team fails all the time to solve any issues, matter fact they just don’t reply and when you ask they lie and say they never received Anything . As you can see from other owners review it’s a commonly thing feels likes a overseas scam Just pocketing hard work…

Sentry has been a key player in the success of our HOA. As a new Board Member, I have truly appreciated the exceptional guidance provided by our Community Association Manager, Carla. She ensures our board is well equipped with the essential tools, knowledge, and support needed to effectively manage our community. I am genuinely grateful for the strong partnership we’ve established with Sentry and look forward to continued collaboration.

My CAM (community account manager) Kayla Griffin is awesome. She provides ongoing documents related to our community, and she promptly responds to my many needs as board president.

I've sat on the board for my HOA for over 12 years and SEVERAL management changes (at the behest of other board members) and I always find us back with Sentry. I've been with this group of folks since they were Grace Management and I've always been incredibly happy with their service. Carla Conrad is our current community manager. Her no nonsense approach combined with her experience are exactly what we need as a community. The financial reporting is always accurate and quick. Their vendors are always on time and do great work. I can't say enough about the service top to bottom. There's as rea…

Working with Sentry Management has been a breath of fresh air, but the real MVP is our Community Association Manager, Onvianna Whitelow. Let me say this clearly: she gets things DONE. Onvianna is responsive, patient, professional, and somehow manages to keep her cool even when the community is acting like a live episode of “Neighborhood Chaos.” She doesn’t guess she knows the processes, the bylaws, and the next right step every single time. When things get messy (and trust me, they have), she’s the steady hand guiding the board through it. She communicates clearly, follows up without being a…

Our community has had a very challenging year, and stepping into a brand-new HOA board role could’ve been overwhelming… but working with Sentry Management, and especially with Onviana Whitelow, made all the difference. From day one, Onviana has been an absolute rock for us. Her expertise and professionalism are unmatched, but what truly sets her apart is her kindness. Even during the most stressful moments, she was calm, thoughtful, and genuinely invested in helping us navigate some really difficult situations. As a brand-new board, we leaned on her guidance constantly. She was always availa…

Our condo association recently started with Sentry Management after 43 years of being self managed. We have been working with Sentry now for approx. four months and all its personnell and systems have been excellent so far. We are happy campers.

We have been with Sentry Management for a year now. Our previous management company unexpectedly closed and we had 30 days to sign with a new one. Needless to say this was a nightmare from the beginning. After much due diligence and meetings with numerous companies we chose Sentry. What they offered was exactly what we were looking for. Unfortunately our old company was not very accommodating in transferring our records as they virtually let their entire staff go. Sentry worked hard to get what was needed and eventually got “most” documents. Honestly, it was rough in the beginning. It appeared…

Mrs. Felicia Blanchard is very helpful and knowledgeable. She is very professional and follows through on whatever she says she will do. I really appreciate her. Thank you Sentry management you have great people working for the company. Debbie Sullivan River Station Estates.

I'm the President of the Rutledge Estates Homeowner Association. Patti Martin is our Community Manager. I am very pleased and satisfied with the service she provides to our community. Patti is knowledgeable of the processes and promptly coordinates any issues we have with violations, accounting, or any other department. She communicates and stays in touch! That's important to me.

I want to thank Sentry for their heart felt concern regarding our well-being. For Carla to take time out of her busy schedule, to come by to see how we're doing in light of the health crisis that we've been dealing with. And I was equally moved by the letter from the president, Mr. Pomp as well as the chair of the Smiles Committee. You truly made us smile with the $200 Visa gift card that the committee saw fit to award us today. Thank you again Sentry HOA. Sincerely, Paul and Lucy Reed Terrace at Eagle's Landing

Dr. Tracy Cook did an excellent job by going the extra mile to do the research for me to help me better understand my current situation. Thank you so much!😊

I’ve been working with Sentry for seven plus years and they are always handle my business professionally with a smile!

Can not recommend them enough. Any issue I had they followed through with the utmost care and due diligence to see it resolved. Shout out to Jaye Boggs. She has the best customer service, very professional. She honestly made me feel like family with the care she treated me.

Jay is great to work with , been working with her for years.

I have been pleased with the support we have received from Jaye at Sentry. While we are a new HOA, Jaye has worked to lend guidance and support in all ways.

Sentry Management has been our Management company for many years. We have a relationship with their team, and our community manager, Carla Conrad has been extremely helpful, knowledgeable and attentive.

Sentry took over my community October 1, 2024 right after the major storm hit the Atlanta area. I promptly reported a water leak from my roof, I had after the storm that was causing water intrusion through my home when it rains. My 500K+ townhome community is managed by Orson White. Since October I have called, emailed him directly, I have contacted customer support over and over and he does not respond to me. Its now two months later and every time I receive rain, the issue continues. Customer support is basically an answering service that puts a ticket in and forwards to the community repres…

I have worked with Sentry Management for 9 years as President of our Neighborhood HOA. Jan Purdy and Sentry Management have done an excellent job in my view handling our account. Of course, there have been some minor oversites along the way, but they always correct any issue expeditiously. They have worked very well with our board and have managed our association for roughly 15 years. I highly recommend their service.

As a board member, we are completely happy with sentry management for.our HOA

**WARNING** After 6+ years of a Fire incident that happened in November of 2017. 6 Townhomes/Condos have not been completed back to living condition. We have not been able to get our property back as they never finished construction.

I have sent emails, calls concerning the maintenance and grounds upkeep of the common areas at Tarpley Bluff. To no avail noone reached out to me or my neighbors. They collect the HOA fee yearly. To note the community mgr is Denise Teal and she never responded to my or the neighbors emails. This must stop!

The team is fantastic! But getting to them takes persistence, ie phone prompts go in circles. Sharnell Bland was great in helping with my ACC request.

I would give 0 stars for this “management” company if I could. No customer service, no response to emails, have to wait on hold on the phone for over 10 minutes every time you call just to be told the same response of “you’ll receive an email confirmation in 1 business day” only to never receive any email. We live in Cameron Estates Manor, and submitted a request for a concrete slab in our backyard through their portal on 2/25. Several weeks go by and we hear NOTHING regarding our request - not an email, phone call, letter, nothing. After several attempts of trying to reach someone at Sentry t…

If I could give them 0 stars, I most definitely would! I have owned my townhome since 2019, and I have yet to see where all the money they get from me annually goes to. We have asked for street lights, they have promised that for the last 5 years. They are not consistent with grass cutting & that is honestly the only thing they have done. You can not get in touch with their staff. They make it hard to make the payments, and they are overall robbing us! I know of people paying less, and receiving more for their HOA fees.

What a rip off. I need a letter stating my HOA Dues are paid and you charge $275.00 for a letter. Why???? That is a rip off. Something has to change in this country. A lot of money for 20min of your time.

This by far the worst property management company known to man. I have been trying to book the clubhouse for an event since January. My event is supposed to be in May and I haven't heard anything back. I have called on numerous occasions and haven't received any response to my calls or email. My community needs to find another company to manage our community.

Great response back from the management company when I sent in a request. I worked with Tammy and she is very responsive and absolutely wonderful!

Awful customer service.... Nobody is willing to help. All they want to do is transfer transfer transfer and nothing ever gets done. Zero help!

Sherri Mosley was the only person who actually followed through and resolved my issue. The first time I was satisfied with my service. Thank you Sherri! (My rating is for Sherri not the company)

I would like to recognize Sherrie for providing excellent customer service during my recent interaction with Sentry. She was professional, patient, and extremely helpful, making the experience smooth and stress-free. Sherrie is by far the best representative I have spoken with at your company, and she truly represents Sentry in a positive way. Please extend my appreciation to her for such outstanding service. Thank you , Acarla S.

It's always a pleasure working with this management team. Tracy's professionalism is stellar. The service is always quick and satisfying. As always, Thank you!

UPDATE: I received a call from Tracy and she apologized for the miscommunication that’s was not on her part but she took ownership! Tracy took care of my concerns. THANKS so much for addressing my concerns Tracy!

Great customer service and support! @ Tracy @Felicia @Sherrie

Tracy Cook answered my request promptly and efficiently! Unrelated to her, the other time I reached out to sentry, the turnaround time was several months to get a name in the callbox directory.

Tammy Young and the entire Sentry Team were extremely helpful and responsive to my request. Time was critical to avoid my interest rate lock expiring, and they acted promptly and professionally. I truly appreciate everyone’s efforts and dedication to making this happen. Highly recommend their services!

The Sentry Management Team expeditiously addressed my issues and concerns. I am pleased with their performance and professionalism!

Elisabeth Vickerman truly made a difference and supported us immensely. We successfully secured approval for our window screens and glass storm doors, and we are grateful for her dedication in helping us achieve this. She also provided the necessary paperwork for our shed and fence, and we will complete that soon. Elizabeth is always there to answer our calls and lend a helping hand. Thank you for being an inspiring part of our HOA approval community.

Dr. Tracy Cook was very helpful with an HOA issue I had and was extremely responsive when no one else was. Dr. Cook explained processes to me and obtained information for me others were supposed to provide. I’m glad to know someone at the management company for our HOA can help me quickly and politely when I have an issue.

Dr. Tracy Cook was amazing! She went above and beyond to help me. She was patient, friendly, and made sure my issues were sent to the right people. She even followed up afterward to make sure everything was resolved. I truly appreciate her professionalism and kindness.

I had an excellent experience with Sentry Management and especially with Dr. Tracy Cook. She went above and beyond to handle my request quickly, professionally, and with genuine care. Her communication was clear, her follow-up was prompt, and she made the entire process smooth and stress-free. It’s rare to find someone so dedicated and kind in customer service. Thank you, Dr. Cook, and the Sentry Management team, for your outstanding support!

Re: Stockbridge,GA office This HOA is failing the community. They take forever to respond (if they respond at all), there’s a zero transparency about who is even on the board, they lied that they’re not supposed to disclose. The neighborhood looks neglected especially the front of subdivision because the grass hasn’t been cut in over a month. Safety for the residents is a concern. We have requested for over 2 years to fix the spot lights in front of the subdivision. It’s extremely dark at night. The budget for this year is $10,920 for grounds maintenance. Who’s pocketing the money? HOA or the…

It was pleasure to speak with Dionne Matthew's today. She was very patient, knowledgeable and concerned about my needs. She went far beyond expectations when she actually attempted to reach out to gather additional information to resolve my issue. I am most grateful for her time and kind presence

Tracy was a great help getting my issues resolved! I appreciate her help! She went over and beyond to help me! Thank you!😊

We are new with dealing with Sentry management and so far they’re already WAY better than our previous HOA management company! Very responsive and helpful.

⸻ I want to sincerely thank Felicia Blanchard from Sentry Management for her outstanding assistance with our pool card access. She handled our request quickly and professionally, ensuring my family could enjoy the pool without delay, just in time for the hot summer days. Her prompt response and willingness to help made the process completely stress-free. We truly appreciate her excellent service and dedication. Thank you, Felicia, for making our summer better!

Felicia was very nice, responsive, and helpful!

Elizabeth is very helpful and communicates with the HOA board and homeowners.

How do you give a 0 rating. Customer service is non existent. You will never get a call back nor an email.

The entire team at Sentry Management are great! They were all extremely helpful, and always fast and efficient in responding to me! I want to personally thank Elizabeth, Geneve, and Joe for their help!

We hired Sentry to provide HOA management services for our community and it’s been a significant improvement in transparency and communication.

Tracy cook helped me immediately after I tried getting help for two weeks! Thanks so much for your help Tracy

I was actually blind fooled by this new management and quickly gave them a 5/5. They are all the same, they refuse to reason with you, they drag everything and careless to what you go through. Instead of repairing a mere small area they decided to patch repair to save bucks. Communication is bogus with this company I paid a whole year of HOA but paying again.

Tammy was very helpful. She was patient and listened to my need for help. And, she delivered the documents to me quickly. A BIG "THANK YOU!" to Tammy at Sentry Management (North).

I’ve called several times and sent multiple emails pertaining to the retention pond that Sentry Management is supposed to maintain in my community. The communication of this company is horrific. No response to emails, no follow-up calls—just me calling in being directed to a call center out of the country. I have even emailed the email address plastered throughout the bad reviews on here to see if they would respond to that. Nope… not a call… not an email. NOTHING! Received a response and issue has been resolved.

My husband and I have been residence for almost 6 years in one of the communities that Sentry Management oversees. We haven’t used many of the resident amenities as often as we’d like, so there was hesitation in reaching out initially. In addition, our past communications haven’t been as inviting as we’d desire. However, from the initial correspondence until now, Sherri Mosley has provided awesome customer service, consistency, professionalism, and support with taking care of our matter as our community representative. I am personally appreciative of Sherrie’s immediate feedback provided in as…

It was a pleasure communicating with Tanya Smith.  She listened, gathered an understanding, and took immediate action to remedy the situation. She additionally,  made sure I had her contact information for any follow-up or future correspondence.  The exceptional level of customer service she rendered will certainly serve our community well.  Thank you. V/r, James

Tanya is absolutely the best! She made sure I was taken care of and provided excellent customer service thank you so much for your help!

Spoke to Tammy. She wow'd me. She not only called me back, but when she called me back I was unavailable and my vm box was full. But that didn't stop Tammy. She proceeded to send me an email and let me know that she reached out via phone but that my vm box was full so she was responding via email. I responded back through email and once again she reached out via phone, could not get me but sent documents she thought I might need in an email. AND THEN she called me back! I am floored. This lady went over and above to assist me only to find out that she was not even the person I needed t…

I was having a party on May 24 in my back yard and I called Sentry Management for about a week and half requesting someone to cut the command area behind my house. To no avail. I left several messages with the community manager Orson White and he never returned my calls. I pay 800 a year for HOA fees, and they suck. I paid my landscaper 80 to cut the comman area that the HOA was supposed to cut. They finally sent someone to cut the comman area 3 days after my party. This Management company does not maintain the grounds or insured the homeowners are following the bylaws. They get Zero stars

This HOA deserves ZERO stars! Sentry Management is absolutely horrible. The lack of concern that they show is unbelievable. I have called several times over the years and get absolutely nowhere with these people. For example, we have one amenity in our neighborhood - the pool. It is supposed to be open Memorial Day weekend. Well, this is THIRD year in a row that it isn't opened when it's supposed to be. Do they send a notice? Of course they don't! Do they send an email explaining why and when it WILL open? Never once. Our community has been asking for new pool furniture for years and they have…

It was a pleasure working with Dr. Tracy Cook the Community Representative. She helped to communicate my problem with upper management. I really appreciated her ability to resolve my some what contentious matter with Sentry Management. She gets a 5 star rating!

Our Community Association Manager has been very helpful this year, especially dealing with 3 out of 5 new HOA Board Members. She is knowledgeable, professional and kind.

Sherrie Mosley is always prompt and responsive

The following is added as an edit in response to the comment below from Sentry (my original review of 1 star with no explanation). This review reflects our experience as homeowners in the West Highlands community in Atlanta. I would prefer not to share our address as we would like to avoid retaliation for sharing our story. If there are any other questions you have about our experience, please let me know. 1. The only thing they care about is collecting fines. 2. The information on the bulletins and website(s) is outdated, riddled with spelling and grammatical errors, and is largely useless t…

I am a new owner in Marietta and needed assistance getting set up with the HOA. Tammy provided great service to me. She was genuinely engaged and helped me get through the process!

Dr. Tracy Cook is outstanding! She contacted me regarding a concern from a neighborhood resident about my for-sale sign and handled it with professionalism, kindness, and a genuine desire to help. She went above and beyond to assist me with resolving the issue and also provided the information I needed to ensure agents could access the community gate to show my home. Tracy is a true asset to Sentry and someone I now consider my go-to—whether she knows it or not! Highly recommend her for any community-related needs.

Sherrie Mosley has been a joy to work with. What I appreciate most is the caring energy that she gives off. She's also very patient and answered all of my questions without making me feel rushed. That has not always been my experience so engaging with her has been a breath of fresh air. Thank you Ms. Mosley for making my experiences positive each time I've engaged with you. You are appreciated!!

Sherri provided incredible customer service. She even took the time to follow up, to ensure I didn’t have any additional questions or concerns. Thank you!!

Sherri was very helpful with assisting me in securing a reservation for the Monarch Clubhouse. She was prompt in responding to my emails and provided timely follow up. Sherri is pleasant to work with.

I just want to take a moment to recognize Sherrie for her outstanding customer service and genuine kindness. From the very beginning, she was not only helpful but also incredibly patient and thorough. She went out of her way to make sure I received the right information to reserve our clubhouse and clear up some discrepancieson my account. Every single one of my questions was answered and that I left the conversation with a clear understanding. It's rare to come across someone so dedicated, professional, and compassionate all in one. Sherrie made what could have been a stressful situation fee…

It was a pleasure to be able to contact my subdivisions management company and actually obtain the answers needed. Sherrie Mosley was not only knowledgeable and helpful but also pleasant! A process I initially hesitated on was resolved with ease! Thanks

Sentry Management and our manager Celia Kennedy truly care about our community and are quick to respond to communications. Overall experience is great with management team! Park @ Glenns HOA president ( Abraham)

T. Smith at Sentry assist regarding my anger with the subdivision issue. She's pleasant and very professional.

As a fairly new resident of the beautiful Eagles Brooke Community, I had a productive conversation with Ms. Tonya Smith, a representative of the property Community Care team. Ms. Tonya was pleasant and helpful; not only did she take a message for the Manager to contact me directly, she also sent me links containing helpful information regarding my sub-division. This is the kind of professional and caring customer service every homeowner deserves in order to maintain the upkeep of our property and increase our home value investment. Thank you Ms. Tonya! I look forward to a productive working re…

Dr, Tracy Cook was responsive and addressed our problem. However, that was only after several calls and no responses to emails. The other staff were not helpful and it was unpleasant dealing with most people at Sentry. You should hire more staff like Dr. Cook.

We would like thank Tanya Smith for her excellent customer service; her tone and tenor was reassuring to us that she escalate our complaint with dispatch. And she did that.

I am a resident of one of the communities that is overseen by Sentry. I would love to take this opportunity to commend one of the associates that works there! Tanya Smith exudes professionalism and is thorough! I have called Sentry on many occasions but this last time was different. Ms. Smith was thorough and displayed a real concern for my request. I appreciate her urgency to my concern and the immediate feedback she provided. Good customer service is becoming uncommon, but Tanya Smith showed that it still exists!! Thank you, Ms. Smith for your support!

Thank you, Mrs. Jen Vaughn, Amazing customer service, Amazing Customer Care.

To Sentry Management. I truly thank them for all their help. Questions answered professionally. When I go in person the young lady on the right, I forgot her name but not her personality. Beautiful person. Ms Mosley very professional. She assists me by email. Does not take long for a respond. The fill ins are great as well. Thank you Monarch Village. If we can get the rentals and some of the home owners to abide by the rules Monarch Village would be a greater place to live. May God continue to bless the Village. Elder & Rose Christie

Jaye goes over and beyond for her clients. Always a joy to work with.

Jaye is the absolute best ever. She is always helpful and supportive!!

It was my pleasure to work with Shawnece and Angel. They were very professional in the mist of working with a 55 and over community, that is out of control with the disrespectful people living in our Community. Every meeting Shawnece and Angel conducted the meeting with professionalism, courtesy and integrity. I will truly miss them, now that I am not longer on the Board of Spivey Village HOA. I commend them for all the hard work they did to help the previous Board members, I greatly appreciate it. Michelle Bohannon, former BOD of Spivey Village HOA.

I had the pleasure of working with Jaye Boggs, and I couldn't be more impressed with her level of expertise and helpfulness. She guided me effortlessly through the portal, making what could have been a confusing process feel seamless. Her in-depth knowledge and clear communication really set her apart. Jaye was patient, thorough, and ensured that all of my questions were answered. Thanks to her, I feel confident and informed.

Jessica is heaven sent! As I have had a couple of hiccups with this company, she has changed my view. She is responsive, attentive and most definitely about keeping her word. I am truly excited about her being over our community. I can’t wait to see how she will assist us in turning things around. Truly a GSD type of person!!😘😊😊

These management companies have a lot to be desired. The only decent thing about Sentry is that you can speak with a live person when you call during business hours. The downside is that person you get on the phone can't help you much. They have nothing to do with managing your HOA and the most they can do is take a message and pass it along. If you are on the board, there is a number you can push and most often, you will not speak with a live rep- instead, you will have to leave a VM (99 out of 100 times). This company has caused our HOA to lose money- we may still have time based on the st…

I really enjoy working with Sentry Management and Orson White. He is attentive, informative, and great with communication. I have worked with him many times in the past and it has always been an absolute pleasure. I would highly recommend his expertise in the property management industry for anyone. Sincerely, Brandon Ross

On behalf of our Camden Manor HOA, we would like to extend our heartfelt thanks to Sentry and our community manager, Teraseita, for her patience, support, and guidance during our first year with Sentry Management Inc. While there have been some small growing pains during the transition, Teraseita's dedication, community minded support, and professional insights have made a significant positive impact on our community. We couldn't have navigated this year without her, and we look forward to building an even better and more successful partnership in the management of our community, moving forwa…

If you are lucky enough to get Teraseita as your community manager, you will be set-up for success! Always personable, collaborative, perspective sharing and patient. As the HOA Board President, of a recently transitioned community, we have all the questions and problems a community can have. Teraseita is always striving to deliver excellence, even in the most challenging of circumstances. Teraseita is the Best! I look forward to all we can accomplish together in service of our community. Now if only the call center and office staff could learn our community, Sentry would be unstoppable. Che…

It’s a pleasure working with Jen Vaughn

Jennifer Major was so professional and extremely responsive. We can tell she cares so much about the residents in the community. Thank you

I want to say that Tammy is one of the best customer service people I have ever worked with and an asset to Sentry HOA Management in Atlanta, Georgia. She is courteous and knows her job. She understands people. She made me feel important and that my issue mattered to her. She treated me like she would want to be treated-with respect. She is there for you and a great person to speak with . She solves issues promptly and professionally. Thank you Tammy

When my mailbox was knocked down by an inspector, Jen Vaughn let me know immediately and said it would be taken care of. She kept me up to date on the progress of the new mailbox and responded to me when I had questions. Great experience. Jon S.