Silverleaf Management Group, LLC Reviews

Incapable of providing any evidence associated with any potential infractions. Ever since my neighborhood decided to use them as a management company, things have been falling through the cracks all the while fees and due have increased considerably. They unilaterily decide to institute policies that lead to more "fines" and infractions instead of discussing it with the housing community. I DO NOT recommend them and would never recommend them for anything.

Met the onsite Silverleaf Crew they was amazing… Go with Silverleaf!!!!

Judi is marvelous. She took a complicated situation and had the patience, knowledge, and willingness to see it to the end. You are truly lucky to have her. I hope one day to have her on my account again.

Can’t even get a real person on the phone nobody responds. What a joke.

Terrible company that never follows through. They charge for things that aren't even done according to the HOA and double dip for electricity. Our neighborhood has been built for over 2 years and it's not even paved. We keep getting the same answer of "we'll reach out to the developer".

The worst.

Silver Leaf Managment provides terrible service. They DO NOT answer their phone and it takes days to get return calls. We setup a reaccuring payment and they set it up to pull the day after due date. They charged a $53 late fee and kept doing it over and over despite emails and calls. Association Boards should stay away from this company.

Jennifer Lee was VERY helpful and timely in responding to my questions.

Edit: The original manager never sent anyone out. They have a new property manager who has been much better to work with and easy to get ahold of when an issue arises. Changing review to reflect them taking the steps to address the poor communication. Still not a fan of the AI chat agent. Literally the worst HOA. They have some weird fake AI chat agent they try and pass off as a person when you call and if you ask to talk to a real person they will put you on hold and ignore you. I have been on hold for over an hour now. Every time I am on hold for 30 mins and it auto hangs up. Not even letti…

Never got a bill or a notice for my HOA dues but charged a hefty late fee never the less This is a terrible company and don’t know how they were chosen to manage Sheffield Highlands in Dallas, Ga.

It is virtually impossible to get anyone on the phone and even more difficult to get any help IF they do respond to emails. I have lived in a community that has used this management company for years and the only good thing I can say is we have a wonderful cleaning person. I strongly do not recommend.

Incredibly expensive company with practically no customer service at all. Just can’t get them to do their jobs. Repeatedly requests are just ignored.

I currently reside in Dunwoody Lakes and my vehicle was hit inside the complex. I reached out to our HOA rep and after following up twice received a response that the only operating "surveillance" is at the clubhouse. I also requested that an email be sent so that someone could come fwd with info without me knocking on doors (with a newborn) and never received a response back. Zero effort or compassion. I also had to make an urgent request that the mailroom area be cleaned. It's always a mess. And whoever Kyra is she never replies to emails within a decent time frame. Please have her work on…

Very poor customer service!!!!! I have tried reaching them by phone for several months. The message say a "customer specialist will be with you soon", but they never come. Then the phone prompts me to leave message! I have left several messages, and no one has contacted me.

Horrible service altogether.

This HOA is just as bad as any other HOA organization around that uses predatory practices. They charge delinquent fees and ancillary processing charges for payments made outside of direct deposit, even though those payments are made on time (with bank records to show for it). They will say that they’ve assessed me late fees due to delinquent payments, but it is categorically false. I send my payments through Bank of America and this association takes weeks to process payments, even though they were made days ahead of due dates. I’ve contacted them time and time again, and they simply cannot…

I paid my HOA dues through bank bill pay and was told by this company that my payment was lost in the mail. They charged me a late fee and caused me to pay again by credit card to avoid penalties. Later, they confirmed they had actually received and posted the original payment. Instead of owning their mistake, they tried to reclassify my second payment as a payment for the next year. Their incorrect information and lack of accountability caused duplicate payment, extra fees, and significant frustration. Homeowners should closely monitor their accounts, as their errors can directly cost you m…

I got fine from the Ashlyn management for a parking violation. The car was not even mine! They purposely emailed me the front picture of the car and auto charged from my account. Actual owner got saved. I asked them for owners information because I wanted to ask if I would be charged again in the future. The management refused and said “they don’t know” if I’ll be charged again. I don’t want them to blame (false claim) again on me. There are multiple unit but the management “thought” it’s my car! I have personally documented the calls and lucky I’ve camera so I documented the license plate of …

I’m extremely disappointed with the lack of responsiveness and follow-through from this property management company, which manages the HOA for Dunwoody Lakes Condominiums. I have had an open maintenance request for almost two months regarding a leaking in-ceiling fire suppression pipe. I provided all required details to both the plumbing company and the property management team, yet the issue continues to go unresolved. Throughout this time, I’ve been given the runaround with vague responses and no clear accountability or timeline. Most recently, I called the management company and was left …

Property Manager Tyra doesn’t return calls or respond to emails in a timely meeting. Talking to other members of the Silverleaf team is also ineffective because she is always in a meeting. We have waited weeks or over a month for her to return a call.

Jennifer Major was amazing in helping me with some plumbing replacements in my townhome. What stands out most is her diligence and communication in helping me coordinate to have repairs done.

I moved into my townhome in July and couldn’t figure out why my water bill wasn’t appearing on my account. HOA companies are not always easy to work with, but Silverleaf has been organized, responsive, and personable. Jennifer M. and her team quickly contacted the utility company, discovered an error with my account number, and resolved the issue. Their professionalism, patience, and support were truly appreciated—especially while I was feeling stressed.

At this point, I might as well give them zero stars. We just discovered that our community’s trash bill hasn’t been paid since JUNE, and all services were discontinued right before the holiday. You can imagine what the trash looks like now — completely unacceptable and unsanitary. What’s worse is the complete lack of communication. You can’t get anyone on the phone beyond an AI bot, and every time you’re transferred to a property manager, the call disconnects. No transparency, no accountability, and no resolution. For the amount of money we pay in management fees, the level of service we rec…

I’ve been very disappointed with the level of communication and services provided by Silverleaf since we’ve moved into our community. When we first moved in, we called regarding trash services (one of the only things paid for by the HOA), and we were told our HOA would not cover trash pickup. It took a lot of back and forth after citing that clause in our contract for them to finally concede. As you can imagine, there was lots of trash from moving in, so the delay was very problematic. Most recently, our trash services were discontinued because Silverleaf had not been paying them for months. …