Specialized Property Management Atlanta Reviews

DO NOT, I repeat, DO NOT use this company. They are the absolute worst and will make your life miserable. When I first started using SPM, they hired subcontractors to address some small maintenance items at the property. Not only did they not complete the punch list (paint, lightbulbs, loose stone on the walkway...basic stuff), but they actually damaged the property, which took weeks and countless hours of my own time, hiring my own contractors to go over and fix the damage that they had caused. THEY COULDN'T EVEN CHANGE A LIGHTBULB! Can't make this stuff up. Went over to the property after …

After sending a maintenance request when the AC unit went out, I got a response in a timely manner. Going without AC for days was very frustrating and exhausting but I believe the matter was handle as fast as they could. Once the unit was replaced, the company that was sent out (Casteel HVAC) made sure everything worked properly, made sure I understood how to work the system, and responded to my concerns with detailed explanations.

I love the staff and especially the Maintenance with there quick response to getting things done and fixed Thank y'all for all the hard work you doing for us tenants 🥰🥰🥰🥰

The group has been very helpful, and quick to work with. Hoping for equally promising future engagements!

Nena was great! She answered all my questions! Thank you Dewayne

They are a great maintenance company, always do our payment on time, and Gerardo is a great with communication, I'm looking forward to continue our business with them!!!

I wanted to acknowledge the professionalism of SPM - Asset Mgr - Mariano Gonzalez. My initial experience was a bit challenging; however, he turned the entire relationship around with his responsive, attentiveness and professional knowledge. Once he became my Asset Mgr he continues to assist me with navigating a difficult property/tenant situation and I'm convinced there will be a positive outcome.

Where do I began..... My journey to find a home for me and my kids have been a very long journey. Throughout the time of me looking for the perfect home I finally came across a property I truly loved. Immediately I applied for the home and in no time I was reached out to by Specialized Property Management. From the start of the Application process, Specialized Property Management team was there step by step making sure to answer any question that I had in regard to the process. The staff members that I was in close contact with truly made my experience very AMAZING. The staff members are very…

The team was great! Even though I had no air for a little over a week, they came in working until I had air. They were nice and pleasant and very professional.

I’ve only been with this company for three months. Initially, everything seemed fine, but we’ve since encountered several serious issues with our home. We recently discovered that rodents have been living in the basement walls for quite some time, causing significant damage and major leaks. Unfortunately, the homeowner has been very slow to address these problems. It’s been over two weeks, and I’m becoming increasingly concerned about additional damage and unresolved maintenance issues. Another frustration is the mandatory $50 monthly “Renters Benefit Package” fee. I confirmed today that thi…

We’ve recently rented a property in Dallas ga we’ve lived here for 2 months and as you can see it has been awful we’ve had a leak in our basement for the 3 weeks they came to fix once but quickly began leaking again because there’s rodents in our walls chewing on some line that runs through the ceiling it’s been about 2 weeks since that and the maintenance man that fixed the leak kindly told us that he would reach out to the property team to get someone to get rid of the rodents for us he said because he knew if we called it wouldn’t get done in a timely manner. Still no one has been out we’ve…

Avoid at all cost!! Beware of Specialized Property Management. After nearly 4 years as a tenant, I moved out leaving the property cleaned top to bottom with video documentation to prove the condition it was left in. My security deposit was $3,400, and initially they only returned $948 while attempting to charge excessive and questionable fees for normal wear and tear and other disputed items. I was never given the opportunity to participate in a proper move-out inspection or review/sign the deductions within the expected timeframe. After repeatedly disputing the charges and mentioning legal ac…

Overall, the leasing process has been very smooth, and I appreciate the support from your team throughout everything. Liz Rodriguez and Nicole Cunanan were both very responsive, helpful, and informative along the way, which made the process much easier and less stressful for us as first-time renters. Thank you again, and we’re excited about the new home.

I needed to move in quickly and they were able to make it happen without a problem. They are also great with getting vendors to address your maintenance concerns too.

I appreciate you getting back with me in a timely response about my deposit and first months rent. Thank you so much. I appreciate you.

I've been in this house since November of last year, no complaints as of yet. The service department on maintenance is good for me. I haven't had any big time issues but the Hot water heater went out in January for a new unit but the maintenance man came in a few days. I would rather it be done quickly especially when it was cold lol, but it got done. My emails are answered on day one. My only complaint is getting in touch with someone that's in my area ATL if I need something is needed. Had some portal issues last weekend but I got through it. Another Review: I finally heard from the ATL gr…

Specialized Property Management has been great about being communicative, responsive, and understanding. They take tenant concerns very seriously and work immediately toward resolutions. I really appreciate them and their entire team

I had a very frustrating and concerning experience working with this management team, particularly in my interactions with Mariano. Throughout the process, there were repeated instances of miscommunication, shifting narratives, and inaccurate representations of prior conversations. Most notably, during a detailed discussion where I was walked through the system ledger, I was explicitly told that my payment had been accepted. Based on that guidance, I reasonably understood that everything was resolved. Later, this was contradicted, and I was told the payment had not been made—directly conflict…

I recently moved into one of this company’s units and unfortunately, my experience has been extremely disappointing. Upon move-in, the property was not properly cleaned — the refrigerator was unsanitary, and there were rat droppings and debris behind the stove. Shortly after, it became clear that there is a serious pest infestation affecting both units on the property. There are holes around the building, openings in the attic, gaps under the sinks, and even visible chew marks around the chimney and exterior walls. In some areas, the holes appear to have been poorly covered rather than proper…

Very professional and always quick with response whenever there is an issue. Very satisfied with the aesthetics of the house

ZERO STARS- I would strongly recommend reviewing the full cost breakdown before signing. The advertised rent does not reflect the actual monthly amount once additional required fees are included. There are recurring charges tied to a “resident benefit package” that cannot be opted out of and, in my experience, offer limited value compared to the cost. See attached brochure. Policies also tend to be very rigid, with little flexibility for tenants. Overall, it’s worth taking the time to carefully evaluate whether the total cost and structure align with what you’re expecting.

Great communication and follow-up, thanks!

I've had a positive experience so far with Specialized Property Management. When I applied to sign a lease, Nicole was very helpful in getting all of my questions answered and ensuring she had all of the information she needed from me to get my application complete. I appreciate the communication that I've had with the SPM team so far and how quickly they could help me through the application process.

Aleida has been so patient and supportive in educating me through this eviction and repair process. She has been so responsive and again patient in my delays and trying to understand and find other options. She assisted in educating me and making sure I had all the info I needed to make the best informed decision. I need to resend my original statement about specialized what I said about Aleida is 100% true but specialized is a crooked dishonest and money making company. They care nothing about your property nor are they willing to really support or take ownership in any of their dealings wi…

Every person I have dealt with at Specialized Property Management has been very helpful! Im happy with my house and any maintenance issues have been handled with great care! I am so happy i found them!

!!!578 CHURCH STREET!!! DO NOT RENT!!! Still screwing people to make money I see... This company has been an absolute nightmare to work with as well as the person who owns the house. My car got broken into while living here multiple times and they tried to break into the house as well. After talking with specialized property management to try and buy my way out of my lease because as a single woman living by myself I didn't feel safe after my car got broken into... They refused to let me out of the lease, EVEN after telling them that they could keep my security deposit as well as me paying the…