Stonemark Management Reviews

I had the pleasure of living at a Stonemark-managed community in the past, and the experience set the bar so high that no other management company could compare. Unfortunately, I had to move away due to life changes, and after experiencing other management companies, I realized just how special Stonemark really is. Other places I lived lacked that true community feel, the kind of environment where you know you’re valued not just as a resident, but as part of a neighborhood. Stonemark has always embraced that sense of belonging, and it’s something that stays with you long after you move. Recent…

They’ve held my security deposit for over 40 days now! Nobody will answer the phones, I’ve put tickets in, no response. Property manager at my old apartment just says oh well. This place is disgusting!

This company was put in place to handle escalations and unfair apartment complex treatment. I have dealt with incompetent management for years by Park West Apartments in Fort Worth Texas. They switch managers every year, do not settle maintenance issues, and have gun violence on the property. I reached out to this company to assist with unlawful charges upon move out and a refusal of my security deposit. The company refused to assist. They forwarded me back to the very property I have had issues with for years sending me back in the same loop. Unprofessional and pointless.

I experienced a male neighbor who is taking pictures of my daughter while we sit on the patio. Accusing us of doing things we are not doing, while they inconsiderably stump, bang, on the walls and ceiling, they have friend get togethers, smoking drugs and the smell comes into my apartment. After complaining to the property manager Tanya Vess and her manager Evita Fikes there is still no resolve to the issues we are having. I don't feel safe in the apartment any longer. Mind you I have lived here going on three years with no prior issues until the neighbors moved in a few months ago. I have sin…

Gianna is the best she always help us out with our apartment

I lived here for a year. Takora was always a delight and very helpful. Loved it here. Quiet and peaceful.

Very nice Ariel was very helpful and patient.

My experience as a resident in the 500 apartaments have been great . Rafael is always so kind and helpful with everything we need . Thank you !!

Rafael was great! He answered every question even the ones I kept re asking! He was patient with me and my 3 yr old. I will be coming back

Recibimos un excelente servicio por parte de Rafael, excelente comunicación, compromiso y ayuda, un trabajador fantástico

Ariel and Rafael were really helpful with the tour and advices. They are professional and very knowledgeable with their work. I recommend leasing with them!

Terrible company I have reached out on several occasions to at least request a call back in regards to an apartment that i no longer lived in but was charged 6 months rent after i moved out due to roach infestation, leaking holes in the ceiling and waterfalls from the bed room windows. The property that they manage (Prosper Fairways) located at 1800 longcreek drive columbia sc 29210 has been notified and contacted and are aware of the problem and referred me to corporate which is stonemark management since the property was handled by different individuals at the time. This incident took place …

In response to Stonemark's reply: Yes as of 1/6/2026 THANK GOD YOU NO LONGER MANAGE THIS PROPERTY. The Greystar manager couldn't believe this hadn't been resolved. Villas at Princeton Lakes - Atlanta It is currently raining very heavily outside and my light fixture is leaking AGAIN. I have put in several service requests for this very same issue over the last few months, I have called several times. I have been told since the issue began months ago that there would be a roofing company to come out and look on top of the roof. Yet here we are. There has been NO resolve and when I call for req…

I normally don’t leave reviews, but my experience with StoneMark Management LLC and Broadway at East Atlanta Apartments has been beyond disappointing. I moved out on September 26, 2025, and was told I’d be receiving a refund of over $1,046. After more than two months of calls, texts, and no responses from stonemark, I finally received the check — only to go to the bank and find out it can’t even be cashed. Neither StoneMark nor the current management team has provided consistent communication or accountability. StoneMark claims they no longer manage the property, while Broadway at East Atlant…

I can't say thank you enough to their maintenance guys. They have quickly fixed every issue that has ever come up over the last 2 years. Most appreciated!

2 years working with Stonemark and they have been great!

Over the course of 2 years I have had the privilege of working with René at Sedona falls ! As a Tenant he treated me with such respect ! Any time I needed maintenance to come look at my apartment he was punctual , the only thing I’m sad about is the fact that I’m finally moving out of Sedona I’ve never been treated with such kindness as I have at this complex ! 10/10 he cares about his tenants and vendors !

8/15/25 Update: A painter came and sprayed a solution and painted over it. Wondering when they are going to come back out and inspect and make sure the mold is gone. Stonemark Management took over River Vista Apartment Homes a few weeks ago. I would like you to know my current living situation. First noticed mold 2022. Maintenance claim they cleaned it out but I recently found out a mold specialist should have been sent out. Fast forward to last week, I have mold. AC is also broken Leasing office not responding.

Si pudiera le colocaría 0 estrellas , es la peor empresa de administración de propiedades, no hay un servicio al cliente , las quejas nunca son tenidas en cuenta, y no se apegan a las cláusulas de los contratos de arrendamiento, se saltaron una cláusula en mi contrato y tuve que pagar 2000 dólares, cuando la culpa fue claramente de ellos, no tengas ningún tipo de relación con esta empresa!!!!!! Aparte de esto piden disculpas , ponen un e-mail de atención al consumidor el cual nunca contestan!!!!

WORST MANAGEMENT, WORST MAINTENANCE EVER !!! SOUTH CAROLINAS STANDARD FOR SLUMLORDS.!!!! BUT THEY WANT THAT MONEY ON TIME ⏲️!!!! TAKES AT LEAST 5 MONTH FOR A WORK ORDER TO BE REPAIRED!!!

Uninhabitable/life and safety issues 911 urgent-My 19 year old son has been residing at Prospers at Fairway for almost 2 years. He has attempted to get major violations and living conditions resolved repeatedly with office and especially May. Nothing ever gets resolved until I come with him and threaten to file complaints, which at this point we are looking into filing HUD complaints LLR complaints, as well as local and civil complaints. I have been in the industry and in this area, practicing property management for over 10 years, and I have never seen some of the deplorable conditions and ac…

I seriously don't know what any company would hire stonemark to manage anything. They are highly unprofessional and DONT CHECK ON THE BUILDINGS OR MANAGEMENT THEY HIRE. YOU CAN NOT!! GET IN CONTACT WITH ANYONE. stonemark services must be incrediblely low priced. Every building them manage in ATHENS GA PRIMARILY ( UNIVERSITY GARDENS) has the WORST staff iVE ever seen and the number on the website keeps changing to avoid you. Please do your job and actually HIRE GOOD STAFF. LISTEN TO THE REVIEWS!!! EVERYONE IS HAVING THE SAME PROBELMS AT MULTIPLE BUILDINGA FOR YEARS AN STILL NO ACTION IS TAKEN T…

I currently reside at Rey on Reynolds apartment complex. At the end of January, my new car was struck by another vehicle in the parking lot, and the individual responsible fled the scene. I know the exact date and time of the incident, and I reported it to the police. A police report was filed. However, the apartment management informed me that they are unable to provide access to the security footage without a warrant or subpoena. When I raised concerns about safety and requested to terminate my lease due to feeling unsafe, the management informed me that I would need to pay a termination f…

This is the worst management company there is. I’ve been living at Wynthrope Forest apartments for a year now. As of 2/11/25 I’ve moved out of Wynthrope Forest because I can’t live in a mold infested apartment. Property management for wynthrope forest is rude. I’ve attempted to reach out to corporate to address issues. I’m attempting to address issues with management company instead of filling a lawsuit. I never received a lease renewal agreement and never gave a written notice of non renewal.

The management company drives up rental prices in subsidiary living with notice and add charges to your account without your consent. If you was renting with them make sure to check your bill cause they will get you

Good luck on getting your security deposit back, completed application or not... going on 3 months without a call back or update! Not a good sign! I was asked to reach out per the response below... and still no call back, no email back! This is ridiculous.

This apt management is a SCAM! They took 1 whole month of payment when we moved out 4th of the month, promising to refund the additional payment and deposit back. They have been avoiding calls and complaints for 3 months for our repayment. If I could, they deserve -100 stars.

I've never been late on my rent for 5 years, I have every money order since 2019. Somehow my account got messed up and shows a balance I didn't incur. Despite me proving I've never been late, Stonemark has given me a 30 days notice to vacate. Seems like retaliation for sure. I've never caused any problems and have never been late. Based on the reviews I've been reading, they're probably doing me a favor!

IAM A Resident Of The Forest Meadows Property which changed Management to Stonemark Management.I 've lived here for a year. I transferred due to My Unit Flooding When it Rained & wetting up the carpet due to the hill located behind the building causing Items to mold. Finally I Relocated & First I Had Severe Repairs that Needed to b repaired. I Had To Wait Over A Month Until They Hired A Maintenance Crew.I am Married & I Told them Several Times That Our Main Bedroom Doesn't Have A Door. I was Told that it Was Ordered & I Still Don't have One. I Can't Love On My Husband Due To No Privacy. Also …

These people have an apartment complex call Compass at Windmill Lakes in Houston, They Jamie Williamson trying to come up with all kind of stuff to keep my deposit. My lease was up on the 2 of Aug, I did a month to month after that, I told them I was moving out Aug 31, Aug 29 they started charging me saying I was supposed to be out technically I was supposed to have until the 2nd of September , I’m about to take them to small claims court

I am quite upset. That they would put an eviction on someone like me who is never late on rent for 2 years never had and issues with me. Would do that all because of I have to pay for a treatment that was done and didn't know I had to pay. They are wrong. Now that I am pay it they going to put an eviction out. I make sure my rent is paid but because I can't pay the rest of the money they going to put and eviction. Why to the person that pays they rent on time every month

Would give negative stars if possible! Absolutely terrible management, no consideration or manners from anyone. Waited a month to hear from corporate after being hung up or refused call backs from property. Corporate also very rude, waited so long for a response due to my lease not being upheld and being forced to stay longer at higher rates and fees applied. i never received anything about having to give a 60 days to vacate before my lease ended. When i called management on property about the issue manager was extremely rude and had no empathy. I was able to give my notice 30 days to lease en…

Still waiting on a call back from 3 weeks ago, after I made the complaint.

I’m current tenant at the Avalon in Horn Lake, Ms. We move into this unit in November and when I say it’s been a Nightmare l mean that. Please take this review to heart I would not have taken the time to do this if I did not want others to beware. The management staff here is just awful very unprofessional no phone etiquette lake luster simply sorry. We placed a work order in February for the AC unit it’s now April 18th and unit still is not working the front office claims it’s been ordered she doesn’t know what’s going on. Just lies it doesn’t take that long to order anything. Stonemark Manag…

Iam current renter of an apartment unit in Horn Lake, Ms. under Stonemark Management. When I say I will never rent anything Ever again under this management group I truly mean that. They have the absolute worst customer service staff at the Avalon in Horn Lake the must lake luster group of people I have ever encountered. They need a better maintenance department or at least someone with the ability to the job

I wish there was a way to give a half of a star. I've lived on one of their properties and when I moved out they were trying to charge me for flooring when I've made several maintenance requests to repair multiple leaks. I've tried to reach corporate on several different occasions. I've called several times and even sent several emails to every person in leadership who is listed on their website. With NO RESPONSE might I add and now they have put these fees on my credit. I figure maybe I'll get a response if I leave a review and I hope it's not the standard reach out to our customer service d…