The Promise Homes Company Reviews

Absolutely the worst company to deal with. They own a property behind my home, the trees are so over grown and not taken care of and knocked my fence down. Been going on 6 weeks with this company passed to about 15 different people and still nothing done. I was told a week ago that they had a vendor coming out to cut the trees down and then get an estimate on my fence. To the point of taken them to court.

This company is terribly managed, as are their properties. I was enticed by the affordable rent and promises of supporting a local, minority company. I am a long term renter and was relocating to Atlanta. I thought I found a gem! However, the Promise Homes Company uses third-party rental companies and contractors for everything. They are not local. They don't have an office and almost never answer the phone. Zana Creary can be very helpful but anyone else in the office is impossible to get ahold of. Their maintenance line is a call center based out of Texas. Someone just batches the calls to "…

I've been renting from them for 3 years it's been a complete nightmare. We haven't had a working a/c unit since March. Run Run Run away if you encounter these people

Ms. Cynthia is AMAZING definitely made renting an ease. Very hands on always available!!! Love it

This review is specifically for Ms. Cynthis Quick. I have lived in my property for 5 years come October. The property has been through a few property managers all of whom before was horrible as well. Recently they went up on my rent close to $500.00. I sent in all the information required to show them I couldn’t afford the increase, they didn’t care. Ms. Cynthia walked with me through the entire process of trying to find me another place to live. My dilemma is I am wheelchair bound and it’s harder for me to find a place that is wheelchair accessible. For weeks straight Ms. Cynthia answered all…

Thank you Mrs. Cynthia for being such a Blessing to me and my daughter. During my toughest storms, you made the sun shine for me. Assisting me with the journey of moving into a Promise Home was nothing short of AMAZING!!! Your assistance, patience, attentiveness, kindness and guidance will never go unnoticed in my book and I am and will forever be grateful. I see some low ratings and concerns on Promise Homes Reviews, but all I can say is that things can’t be done overnight, there are protocols and rules they have to follow as well. My experience from start to now, as a resident of one of the …

I am giving 4 stars only because I am a bit nervous. i just rented my house and so far so good. i read all the reviews and still went through with my lease as it was very hard for me to find and get approved for housing because i am moving from AL to GA. which is 5 hrs away so i couldn't just visit properties like normal. I signed my lease 4/15/25 and saw it for the 1st time in person 4/26/25. i love it. 6bd/2ba. so far only 2 issues. The floor seems broken under the carpet in one corner and i cant find the light switch for another room so i had to turn it off with the breaker box. I have not…

I've have had the pleasure of meeting charity the pm and I can honestly say every time I have reached out with any concerns or questions she has responded and helped with each case in a timely manner. I don't have any complaints

I would give them 0 stars if I could. This company claims to "provide quality housing at affordable prices". They bought up multiple single family homes in my neighborhood and have just left them to rot for years until they get code enforced by the city because the homes are in such bad shape. They take homes off of the market for families that could benefit and just let them rot. Do not give them your business.

So, My demand letter has been ignored to fix and repair my rental property. The Promise Homes company is slithering out by the selling of this property. The Promise Homes have sold to another Property Management company. Don’t they realize how unbecoming this is for their reputation ; also what legal counsel is advising them of such detrimental decision. SMH.. This must be a way out of their obligations.. let’s see! Received this email about the selling of the property at 11:38pm June 9th. After business hours. June 9th, 2025 Dear Resident, We are writing to inform you that effective June 17…

Please avoid this rental company. I really wanted to like them but we have been renting for 3 years now and rent has increased from 1225 to 1575. With no upgrades in a 1955 home. We don’t even have any lights in the living room/dining room ceiling. We have to use 2 lamps like it’s still 1950’s. Last year the Maintenance Department Head, Bernard did 2 inspections on the home and the issues have yet to be resolved. We have insulation falling from the crawlspace that Bernard deemed as ok so no one is fixing it. During the inspection he found old underwear, a soccer ball and a PlayStation inside t…

If I could rate a zero I would. So, I normally read reviews and didn't until I called to require about a property. Neil and the Mgr. Hendrick is extremely lacking in customer service. Instead of taking ownership of the mistake they decided to tell me as a customer that my perception is wrong. I meant Hendrick stated, "I feel like Neil was wrong." Asking for a Mgr. Is not my first option. Instead I asked for someone else because Neil could not comprehend the question being asked and denied letting someone else assist me. I had no choice but to ask for the Mgr. Hendrick which sounded like N…

Very disappointed submitted my application for a home on Oct 14 2023, was approved and signed the lease. Went to view the home and it’s had no lights no meter and also no gas or gas meter. Spoke with the leasing agent and was told that they were working on it and pushed the move in date back a week. Come Oct 23 and time to move in I was being charged the pro rated amount and the next mths rent. Was told anything after the 22nd you had to pay the next mth rent that was not the issue the issue was the lights where still not on. Was told that the lights would be on that Friday and still nothing. …

Have had NOTHING but issues! Forget trying to get someone on the phone, call center only for work orders. No responses to emails. Property manager isn't in same country. Have burned every company they send out for non payment and lame excuses. Refuse to fix field lines so we can't use water in our house but are told "don't worry, it will be resolved this week" for the last year. Beyond fed up. Will be moving asap to get away from these scammers

This review is only towards Mrs.Cynthia Quick this the only person in the promise home that I feel actually care. When you reach out to her she answers she goes a step above her job and try her best to address you issue in other departments. She turn a bad experience into a better one

This is absolutely the WORST company ever to go through or apply to when applying for a new home for your family. Nobody answers the phone and it reroutes back to there central offices which all they can do is send a request for NOBODY to ever call you back. If you see this company run‼️‼️‼️‼️‼️

For the most part my place was fine until I moved out then..... they playing games about sending me my deposit money they have had my folding address and then act like opps we sent it to the wrong place and then it will be in my bank account in 3-5 days and it's been 2 months now no refund of my deposit and the office girl has the ordasity to be rude because I'm wanting answers...... time to sue

Ms. Chasidy Moore is THE reason for my 5 star review. She has been so amazing and has shown nothing but patience and understanding. Her communication is on point and she always follows through.

Zana Creary, an Assistant Property Manager with Promise Homes has been the best PM I’ve ever had out of the 7 years of living in the home. Give this lady a raise.

I've been putting in work orders regarding my heat being out and left several messages.

My experience working with this promise homes was amazing. I spoke to Zana who was able to answer all of my questions and showed genuine interest in helping me solve my problems. 10/10 experience

I’m currently working with this company and they answer my questions and phone calls. They are helping me to hopefully get into the home I’m applying for. The realtor is very nice and I know I am getting on her nerves with all these questions. Depending on how things turn out with my situation I will still rate a 5 star. Because this is my first time trying to rent from them, and the realtor is doing all she can. Thanks Brittney H.

I would rate them a negative if I could. Please don't rent from this company. They are simply after the money. They took over the contract from a property I was renting and did not inspect the inside of the home at all but when I chose to leave, they try to add additional fees for things I put in work orders for prior to them obtaining our lease. This homes has mold and rotten wood!. But they still increased the rent. DO NOT RENT WITH THIS COMPANY

I’d give them a zero if I could. I’ve lived here almost 2 years and have notified them of HVAC issues since my 2nd month in the home and it hasn’t been repaired. In the summer it’s hot and now in the winter I’m freezing with no heat. There’s no management, no communication, they won’t even disclose where their office is. They charge you ridiculous fees, don’t return emails and phone calls, won’t repair major necessities and are SLUM LORDS. Please don’t rent from them, they’re a sham and should be shut down! I’ve never lived somewhere with such terrible management. RUN!

This company is such a wreck. They send you a time sensitive email and then poof disappear. The people who answer the phones are essentially just middle men who patch you through to "so and so" and it's always "so and so is not available would you like to leave a message" and then "so and so" never responds to your message!? If you want a quality rental experience where you feel like the management cares about you as a tenant and isn't just collecting rent/a paycheck. Look somewhere else, The Promise Home Company is an absolute scam.