AvenueOne Management Reviews

⚠️warning ‼️ Extremely Poor Management - Avoid If Possible Based on my experience, this management company demonstrates consistently poor communication, lack of organization. There is a noticeable lack of professionalism in both service and communication, including unclear notices and avoidable errors. ‼️ These ongoing issues create unnecessary frustration for residents and reflect poorly on overall management standards. I would strongly advise others to avoid this company and consider more reliable management options. ‼️

I had a great experience with this management company. Lived at Ridgeland Flats in Oak Park, and they were always responsive to issues, esp. in the common areas. Always had pleasant interactions from folks, including the maintenance guy.

Nice apartment in a great neighborhood with nice neighbors! It’s been very pleasant living here for the last 4 years.

Worst business I’ve ever come across. My first time renting from anywhere but definitely won’t EVER use this company again. Staff rude and unresponsive, and they don’t take care of their properties, if theres snow dont count on them coming to shovel it until almost 2 weeks later. Don’t waste your time or money on this company.

Would recommend this place to rent. Love my 1 bedroom apartment. Management is great to deal with. Frank is great when something breaks he fixes it very fast.

I wish I was able to give them zero stars... Let me just start by saying do not rent from this management company !!!! They are horrible and they are so RUDE!!! They will raise your rent or decide to non renew your lease they basically dont care. The laundry room in the Melrose Park location is disgusting the machines are horrible and they dont work. The rent that they are asking for is not worth it specially for a 1 bedroom. The maintenance people dont do their job the correct way not professional at all.

Frank is very helpful handled all of my maintenance issues in under 15 minutes he really is a true advocate for the business need more guys like him.

Don't rent at 1951 Euclid. There's a drunk that roams the halls and yells before going outside to smoke and yell at the top of his lungs every few hours. Usually starts in the late afternoon and can last until midnight. Times can vary and happens almost every day. If you enjoy getting woke up, give it a chance

Very unprofessional firm. Called to get some documents uploaded in their application system and girl who answered phone got super defensive and said "I wasn't the one who answered before, I was in the bathroom for the last 15mins..." OK I didnt need to know that!!! And why are you getting so testy because I communicated what I needed?? I guess all these reviews are right! Run away!!

Horrible experience, get told to pay multiple hundreds of dollars of application fee that I can get back, if I change my mind or withdraw. Goes missing and doesn’t follow back up, let alone not refund anything. Lesson learned, do not trust or recommend!

I’ve submitted multiple apartment inquiries since June and haven’t received a single response. I’ve called the main office, only to be given the agent’s number and then ignored again. This is unacceptable

Found it very hard to communicate with this management company which made applying for an apartment a huge headache. Multiple requests for information which were ignored. If it's like this before we've signed a lease, I hate to think of what the responsiveness would be afterwards.

Some might say it's a little too drastic but it's the truth. This property management ruined my life after living here for 14 years. Actually they bought the building 5 years ago. They didn't want to renew my lease cause they would rather gut out the units to make more money. With no place to go on oxygen me and my cat ended up homeless. You think it can't happen to you but greedy people don't care what happens to you. I can't say don't rent from them but I can say that one day he or they will have to answer to God for sure and that will be my peace of mind. Robin

My mothers apartment is extremely old and outdated meaning lots of issues occur . The windows are not insulated and the apartment stays cold even when I use multiple heaters .The thermostat is broken and won’t heat up the apartment and they still haven’t fixed that issue . I requested for them to fix windows and they just stuck them back together with glue once it fell apart instead of replacing . My shower and sinks only dispense cold water because they turned the hot water off for a quick fix and never came back to fix it or replace it so now I have to take cold showers and boil water to w…

Slum these people apartments are not heated mold and when I gave them my deposit and they would not even give me my money back the worst company I have ever experienced please don’t rent from the Rita Hamilton I wish I could give them no stars please check the bbb first That’s a lie the apartment was not livable y’all took my money please people beware don’t rent the place had no heat in 10 degrees weather and I can’t move in they still kept my money

I love megan! She is great and super friendly also super quick to help! She really knows her stuff and makes being a renter super easy. She’s gone above and beyond for me on more than one occasion!

Frank arrived within the time slot he slated and was able to take care of multiple issues in a short amount of time (fallen shades, fallen ceiling light, a door that wouldn’t close). He was very friendly and made sure he addressed all my concerns to my satisfaction before left 😊

Do not rent from these people. If you do, may god have mercy on your soul. Roaches, flooding and everything else you can think of that they will not take care of. You have to push through the lease like this and find another place if you want any solutions for yourself.

Frank was really good he assisted me with everything i needed , he took his time to do the work and really cared i really appreciate the service!

Thank you Jose, David and Frank for your service today. Very efficient.

When I first moved in, they were very communicative and I had a pleasant experience. However, the electrical work wasn't completed and we had to delay our move in. We constantly had heat issues. At one point I had to pack up my pets and go live with a friend for three days because it was 50 degrees in my apartment! I have had to put in a total of 19 tickets for heat... 6 just this last winter alone. There have been mice... my cat caught one and I found another one dead under my sink. For the first 4 or 5 years, we would get a terrible swarm of flying ants during their mating season. At o…

Zerooooooooo star .. bad management i ever seen

They should not have any stars......I got the run around after completing 2 applications within 30 days of each other...I never received application fee refund. After almost two weeks, I am still waiting to find out if I was approved or not. These people are unprofessional and I would not recommend their properties. Reason being...if they cannot handle something as simple as a return email or call for a lease application, I shutter to think how they would handle a real emergency during the terms of a lease. THEY SUCK!!!!

I was trying to setup a day and time to pick up my apartment keys. Unfortunately they only operate until 5pm and that’s when I get out of work. Megan in the office was nice enough to meet me at 6 after operating hours on Friday to do the key pickup. She personally took time out of her day to make that experience smoother. If not I wouldn’t have been able to get my keys until Saturday losing a whole day of access to my apartment. Thank you Megan for going above and beyond for a new tenant.

They know your application will be denied but still let you put one in anyway so they can pocket the $65 application fee, lol don’t even waste your time!

Couldn't have a worse experience with management company, no emergency number and team, slow responses even on critical issues like broken HVAC in subzero temperature, shirks responsibility any way possible, condescending and self righteous staff and attitude... I could go on forever

I recently moved in to an apartment managed by AvenueOne. The process was extremely easy and fast. I applied and got approved a few days later, lease is sent through email. The down payment is less than what most apartments ask for (at least in my case). Stephanie, Emily, & Mr. Manollo answered all my questions. Everything is managed by an app (including paying rent), you don't have to deal with a landlord, request maintenance on the app and they arrive the next day. Nice floors, granite counter tops, fresh paint, pet friendly. The unit I live at has mini high ceilings which makes the space fe…

I have had a wonderful experience with Avenue one so far. They are quick to handle maintenance requests.

Greetings - I have been living in the studio apartment at 4525 West 95TH Street for 8 months and AvenueOne Management really cares about there residents. If there's a problem I email it on the portal and they take care of it right away. Fran & Frank & Meagan are always so kind and go above and beyond to help you out. I highly recommend AvenueOne Management. With Warm Wishes, . Cathy Majewski

AvenueOne sold our apartment building to a different company without any prior notification to any of the tenants. Also, they conducted frequent apartment inspections without a 24 hour advance notice as was outlined in our lease. The only way to communicate with them is through their website (their voicemail is always full, so you can't call).