Base 3 Management Reviews

Have had an amazing experience with Base3 Management. Their service team are exceptional and look after the residences with care and attention to detail. Namely Israel who is always going above and beyond, has great communication skills, highly technical and knowledgeable while explaining the work that was done. Amazing team!

I have known founder Gabe Horstick for 23 years as someone trustworthy and reliable - his broker Reed was prompt responsive and professional - anyone renovating and selling should consider Base 3 Development 🙂

Parker was helpful with moving my daughter in today

I just had the smoothest move-in. Everything was ready to go for me. I highly appreciate it. Thank you, Parker!

Shout-out Eddie! He's been a big help - Paul L

This has been, by far, the worst experience I’ve had living anywhere in Chicago. I moved here because I thought it was a decent building in a convenient location close to my business. Unfortunately, after living here for almost two years, I’ve had one bad experience after another—and this is supposed to be a relatively new building. The first issue is the parking. The spaces are incredibly tight. My neighbor ended up hitting and denting my bumper, and I had to repeatedly ask them to park properly because there simply isn’t enough room. Second, there have been at least three floods in the build…

love my place!! management very communicative

Horrible management. Absolutely terrible.

Very poor move in experience

One of the worst companies I have ever had the displeasure of dealing with. Complete and utter garbage management, they have zero care for their tenants and hire the cheapest labor possible for their “maintenance” team. If you see an apartment that is owned by Base3, AVOID AT ALL COSTS!!!

If Base3 is your landlords run. They don’t clean or probably even inspect units in between tenants. They are extremely unhelpful as landlords. However, I will say their maintenance team was always nice but the people in charge actually suck

I would give this management zero stars if I could. Be warned in renting from the new property 2042 West Irving Park Road. Since living here for a year in a NEW BUILDING, there have been two massive leaks across multiple floors, a break in with all of the hallway packages being stolen, and gas leaks. This building is so poorly built there are already cracks by the window corking letting in bugs, the garage is incredibly tight you can't even open your car door and that isn't an exaggeration, and the walls are paper thin. Not to mention the moving in process - there was absolutely no communicati…

Recently applied for a newly construction boutique unit and had by far one of the most unprofessional Experiences dealing with base three leasing/Management office. The lack of communication during leasing process Was by far one of the worst that I’ve ever experienced no communication whatsoever after submitting an application only to find out the unit was all of a sudden rented. Had high hopes to move in Wouldn’t recommend

Base 3 has exceeded my expectations on all things property management. They are simply the best and you feel home at base 3.

David was so incredibly helpful during a stressful time and making an otherwise difficult process quick, easy, and so convenient. He is an excellent communicator and really made sure my needs, requests, and asks were looked after and honored during the entire process. Thank you David!

This review is focused solely on the leasing process. I hope the property management experience turns out to be much more positive. To be as objective as possible: the leasing experience was robotic, rigid, and lacked meaningful communication. The leasing agent—who never explicitly identified himself as representing Base 3—made multiple comments about how in-demand the unit was and how many applicants they had to choose from. While I understand the competitive and transactional nature of the rental market, that should not come at the expense of professionalism or consideration for future tena…

Grateful for Jaymee and Israel – Above and Beyond Every Time I want to take a moment to sincerely thank Jaymee L for her incredible support with maintenance requests over the past month. She's responsive, thoughtful, detail-oriented, and consistently follows through. Her attention and care make a real difference—I genuinely feel safe and looked after because of her dedication. I also want to express deep appreciation for Israel, who has handled nearly every maintenance request I’ve had over the past few years. He’s not only skilled and reliable, but always goes the extra mile with a warm, ki…

Unit was not clean or move in ready. Packages and mail are often stolen and management refuses to address the issue.

Maintenance has been fantastic, and they're always doing their best!

In July, my wife and I moved into a building that Base 3 had freshly renovated and now manages. We could not be happier with the quality of the unit's finishes and Base 3's property management abilities. Base 3 has been quick and effective at fixing maintenance issues, and its customer service has been consistently friendly and helpful. I have lived in seven apartments since college, and I would highly recommend units that Base 3 renovated or manages to anyone looking for a pleasant and easy apartment-living experience.

Israel is the man. We moved into one of the buildings in August and needed some help with one of the bathrooms, he was there same day and resolved it that day as well.

We just moved in on Friday. We experienced a few minor issues with the apartment. However, Israel was terrific! He came over Saturday afternoon to help us fix the issues, and spent some extra time at the apartment to help us work through a few other items and get settled in. Thank you!

Shoutout to Israel! He’s thorough, a great communicator, and always goes above and beyond to find solutions. He’s even there for last-minute requests. Truly a dependable and dedicated asset to living here.

Isreal and Alejandro are the very best! Whenever we have an issue in our apartment’s it is taken care of with kindness and care. I value them very much! Thank you!!!!

I recently moved into one of Base 3’s buildings at 2718 N Hampden. What sold me on this building were the top-notch finishes compared to other buildings in the Lincoln Park area. The leasing team made the experience a lot better. After I reached out on Zillow, they showed me the unit immediately and communicated clearly with me after I applied to ensure I would get the unit I wanted. I reached out once I moved in for instructions on setting up my utility bills, and the office staff was friendly and able to walk me through the steps. This made the day less stressful as moving in is always hecti…

All the negative reviews here are totally and completely accurate. I’ve found it very difficult to reach out to management during normal business hours on many occasions. At 2718 N hampden court, I had several instances where the tour guide showed up late and outside the allotted window of the tour for potential renters. The doors rarely locked, the “elevator” that was deemed out of service, seemingly never existed in the first place, mail was either stolen or left outside the mailroom, sometimes outside the building, and even in one instance left outside the gate. For the price I couldn’t a…

Everything listed below is so true. Literally the worst property management company in Chicago. I leased at the Aurea in Lakeview. -building was unsafe! Elevator would break every other week. In addition, the front door regularly would not close, and their garage door would break - leaving the building accessible to literally anyone. -AT&T would not get service, and when I asked why, they basically told me “tough luck” -nickel and dimed me on move out fees. Charged closer to $500 for what amounted to some lint in my dryer and an oven that was somewhat dirty. -Management is combative at worse,…

UPDATE: The weeds in the back of the building were taller than a 5'11" person for months before they finally cut it. This is not a luxury management 🙈 The building is so dirty inside and supposedly we are paying extra for the "upkeep". The unit was not move in ready. Construction materials and debris were everywhere, and they took their sweet time getting it all cleaned up. Same for our neighbors, we met a lady crying outside of her door due to the mess her place was. They tried making us pay for some issues they had with utilities account switching. The Internet they provide is absolutely …

Base 3 sets a new bar for just how bad a property management company can be. - Move-in: I had to call / email / text them so many times over the 3 weeks leading up to my move in to start electric setup with the utility so that I could up finally transfer service to my name. Most of the time they just didn’t respond at all. It was very stressful since having the utilities set up is part of adhering to their own lease terms! I also got a bunch of overdue bill notices from the period prior to my lease (i.e. during the time Base 3 should have been paying their utility bills). - They offered to …

The team has been attentive to our needs, when our sink had a problem, they were able to send out a plumber right away. We did not spend any centavo for the repair.

Update: Base 3 continues to post fake positive reviews using their contract workers and over seas workers which is a conflict of interest. These are all scummy people and FAKE REVIEWS. Look at their profiles they are not tenants. Base 3 continues to try to delete my reviews that unfortunately are all facts. They have broken our lease 2 times to date. We have had 3 broken windows which the first two took 5 months to fix, the most recent one broke in January when it was -12 out and they will not be fixing it before we move out. They do not address maintenance concerns in a timely manner and som…

Had a great experience renting with them. We had a few issues with our place when we moved in but they were addressed right away.

The company have hard working and reliable staff. Keep up such a great job!

Good experience, my apartment was brand new which was great and the maintenance staff was super friendly

DO NOT RENT WITH THIS COMPANY! **I wrote this review a few months ago and they deleted their google profile and made a new one.** *** And they have once again flooded their google page with fake reviews all posted on the same day*** Our time with Base 3 has been nothing short of a disaster. Every time the weather gets cold the windows crack... in Chicago. The first time it took them 5 months to replace only for it to happen again. When our windows would not lock they told us we were fine because we were on the 3rd floor. We had a piece of drywall instead of a window for all of February. Du…

Poor communication and very shameful behavior. Wish they had their tenants’ backs!