Dimensions Management Reviews

I've rented from this company three different times, three different buildings/properties over the course of about 8 years starting in 2018. Some in the Loop, some in Edgewater. The buildings are in good repair, clean, safe, and maintenance is responsive. The leasing process has been pretty effortless all three time. Yeah the people in the leasing office might not be a ray of sunshine all the time. Whatever. Apply, get approved, sign the lease and move on. They aren't trying to be your bestie. In my very first studio in 2018, the first floor flooded and they replaced all the floors in my uni…

I’ve rented through Dimensions 3 separate years so far and I have never had any issues. Tom gave me a chance and accepted me when I had less than good credit. Every single time I’ve put in maintenance requests, they’ve been there the same day to help me. One time I got locked out and Tom sent Miguel (I think is his name??) immediately to my rescue because they were doing upgrades to the building and they didn’t even charge me. Also when I had a bathroom drain clog they came and helped me on a Friday after hours. We get free wifi which feels very rare in Chicago! Any issues people are complaini…

Absolutely terrible management. After I applied, multiple calls over several days were completely ignored. Instead of returning my calls and speaking to me directly, management told the current tenant to tell me to stop calling and forced all communication through her, causing unnecessary multi-day delays. A few days later, i found out they approved someone els. Completely unprofessional. The existing one-star reviews make complete sense. Avoid at all costs.

Took my application money and ghosted me. I emailed, called and left voicemails within the span of a week to get a status update of ANY kind and I was met with radio silence. I called during business hours Monday through Wednesday in the morning and afternoon and not a single person ever picked up the phone! No one even had the courtesy to tell me I had been rejected or that they already gave the apartment to someone else. Awful. I'm also 90% sure the leasing agent I spoke to (Mike, I think) pretended our call was breaking up and had bad service so he didn't have to talk to me.