Foster-Premier Inc Reviews

Zero support. The Foster-Premier employee serving as our property manager in our HOA treats residents like enemies—threatening and harassing without cause. The company itself will not address these challenges and the HOA in our community is complicit in the behavior. Avoid HOA and condominium associations that are run by Foster Premier.

Foster - Premier has been extremely helpful when problems arise for me and my wife in our association. Our property manager, Eric, provides his personal assistance when there are issues to resolve with our home. I would highly recommend this company to manage your property. Robert @ The Crossings

I have been emailing back and forth with Eric regarding several ongoing issues. I’m on my 5th email with no resolution. Instead of just scrolling down to the first email I sent to address the issues he missed, he responds with denial and deflects the issues all together giving me dates he claims to have responded. Asking me which HOA I belong to isn’t a response to any issue listed. So in the end, I have several unresolved issues, damage to my property, Foster Premier is being paid, and I have to waste more of my time. Run from this company as fast as possible.

I am a homeowner in the Colonies of Grand Reserve in Yorkville. They tell you to email them with issues. They respond but nothing ever gets resolved. This company does not appear to want to work in favor of the homeowner

I’m a homeowner in one of the communities this company manages. I can never get ahold of my representative. It is weeks before I hear back or my concern acknowledged. Terrible experience and service and I highly recommend you DONT BUY in a community managed by them. I’m a veteran and these people don’t care about the community or tenants! Here’s a perfect example: all of the parking lot pavement is being redone in the community. There are multiple parking lots inside the community, maybe 8. They told us when work would start ON THE FIRST ONE, with no start date for the other lots. Now, cars ar…

We have had ongoing concerns regarding Christian Johnson, the primary contact for the Northgate at Veridian community. Unfortunately, our experience with him has been consistently unprofessional. Christian has failed to respond to multiple documented requests in a timely manner, creating unnecessary delays and frustration. More concerning, he ignored a documented request for a hearing regarding a fine that was imposed on us. This is not only unprofessional but also raises serious concerns about his ability to carry out his duties fairly and transparently. We expect professionalism, responsiven…

They are a terrible HOA that writes people up for ridiculous things but doesn't bother to keep up with the beautification they are after. In today's isolated and lonely society foster and it's staff represent this type of non community and dont foster an environment that is helpful for home ownership. Their properties are not well kept either and clearly it is a shock they even have 2 and not 0 stars.

No communication skills

Special thank you to Linda Raaum – she helped me immediately and solved the problem very quickly. I truly appreciate her professionalism and quick response!

Foster Premier has been the management company for Briarwood Glen in Northbrook for over 40 years. I have been a board member for 10 years. I have been extremely satisfied with their support and responsiveness when issues arise. Currently, our Property Manager is Ruben Cruz. He is very professional and a real pleasure work with. He meets challenges head-on and works hard to resolve issues on a timely basis. I know I can count on Foster Premier when needed. Foster Premier has been an excellent partner in managing our HOA.

I live in the Commons of Northbrook and Foster-Premier manages our property. I just left their office, after paying my last assessment for a condo we are selling. Sharon helped me with the process, which only took a few minutes, and couldn’t have been smoother. She not only processed and deposited the payment, but gave me the documentation needed for the closing and all with a smile. The whole team, including our main contact Jordan Schaefer, is great to work with. Plus, they listen to XRT in the office! All good!😎

Foster Premier Management Company has exceeded my expectations! Linda, our association manager, is incredibly efficient and responsive. Her communication is top-notch - always prompt, clear, and concise. As a homeowner, I appreciate how she keeps me informed and addresses my concerns. Linda's professionalism and expertise make a big difference. Highly recommend Foster Premier.

So I was a homeowner where they were our HOA. Less than satisfactory. The fees are outrageous for what we get. Now we have to pay a special assessment due to this company not looking into the townhomes not paying their fair share for the last 4 years!!! What kind of property management company lets 171k fall through the cracks!!! Stay away from buying in a subdivision that has them!!!

Christina and Yolanda have been very responsive and positive with my wife and I . We appreciate the hard work and attention to matters of concern. Rob Roy is in good hands.

As long as I pay my HOA bill things are OK, I'm greatful for the new Roof and gutters thanks Geanine, Dean.

Edit: Two months from this review. We have carpet! So the way to get in contact with them is one star google reviews. I tried calling for 7 months with no luck. Original: Christian Johnson is unprofessional and incompetent. From day one of living in Crestview estates and trying to get my auto pay set up. To issues in my building. To issues across the property. He is completely unhelpful and there is no one else to contact or talk with about the property. No one to contact about his incompetence. Foster Premier is poorly set up and they clearly do not hire quality people. Edit: thank you for …

Had an issue with my elderly mother’s townhouse garage having flooding while she was on vacation. Called her homeowners association manager Patrice Willoughby and she literally saved me! Her response was incredibly quick, had the proper person to address the scenario within an hour, she followed up with me, cared about making sure everything was taken care of, etc. She saved my mom from thousands of dollars in damage and also made sure the community and other residents were safe. She was super caring and I’m beyond grateful to Patrice for everything she did. True professional and an immensely …

I always feel up to date on what is important to homeowners in my development through both emails and mail pieces. Foster-Premier takes a cooperative approach to association management. Linda always responds swiftly and helpfully to my inquiries.

Geanine went above and beyond to help me obtain all the required documents for my property closing in a very short time. She was extremely responsive, proactive, and made sure everything was handled quickly and smoothly. It was truly a pleasure working with her, and I really appreciate her dedication and support throughout the process.

Residents pay HOA fees that include snow removal, yet we are forced to clear snow ourselves. Fees are collected, services are not delivered, and responsibility is shifted onto homeowners. This is unacceptable management and a clear failure to provide what residents are paying for.

Horrible service and rude associates, they don't even bother to answer the phone , if they answer can't wait to hang up the phone. Not even trying to listen to u.they are there for u to pay the money and forget about it.

Over the past year, the level of services provided by the HOA has significantly declined. During the summer months, the HOA failed to cut or maintain the grass in my area. I contacted the HOA by email regarding this issue, and my concerns were dismissed without corrective action. Most recently, a serious safety incident occurred due to continued negligence. While taking out the trash, my girlfriend slipped and fell because of a large ice formation directly outside my garage. This area was not cleared, salted, or treated, despite being a common area under HOA maintenance responsibility.

Horrible association management. Since Ron Foster died a few years back in 2019, it hasn't been the same. In fact, I don't know how they get away with continuing to use his name because its not the same company with the same service. Total lack of communication and zero transparency, but they sure take their commission out of your share of your association fees to do little to nothing. Now its neither Ron Foster nor is it Premier service.

I’d leave 0 stars if I could. I had the unfortunate experience of dealing with Gina Oleskiewicz after my holiday inflatable power cord was cut and my extension cord disappeared conveniently after the landscaping company they employ had done a half assed job of removing the snow. Instead of showing any professionalism, Gina jumped straight into defending herself and the landscapers. Customer service is clearly not a high priority for Gina. The lack of accountability and empathy is disappointing. The power cord/inflatable was as she put it “an adequate distance” from the driveway and yet the cor…

Talloaks in Elgin they didn’t send snow cleaner to clean walk way and around area and salt is not there also. Very bad service from you guys.

Geanine Teramani was absolutely the most helpful person I have ever delt with in this company

This company is garbage. They cannot be found when you need them. Almost entirely useless. Just a miserable company to deal with. I echo what others have said. AVOID BUYING IN A COMMUNITY THEY MANAGE. You will regret it if you do.

Eric is an outstanding professional, responsive and courteous. Has helped me navigate through several issues with ease and professionalism. Joni Cole. Remington Pointe, Volo

I would like to personally thank Debi Fuhs for taking care of an ongoing issue we have been having. Up until now I was a little doubtful about new management company, but she stepped in and took care of everything, communication has been great along with follow up emails, I really can’t say enough, except thanks.

Geanine at Foster Premier was extremely helpful

Worst HOA to deal with. Angie Liautaud who is in charge of managing Lincoln crossing never receives calls or replies to email messages. She sent a notice for which we had no control over as we were out of state and had no courtesy to reply back very unprofessional

Terrible !!!!!! They never answer or replay to emails Can’t hable parking stickers If you get to talk to them they’ll speak over you and are disrespectful. They won’t respond to voicemails and then blame you for not rewatching to them sooner

They are very rude and don't care about anybody's situation financially. They want to pay for things that are not even your fault.

There is a lady in the office named Sharon who answers the phone. I’ve had awful experiences with her every single time. She is very rude and dismissive! Not helpful at all. If you are going to work with the general public some manners would do you good especially with how much people pay for rent and taxes nowadays at least have some good customer service skills and be kind!!!!

I have always received excellent customer service from my Association Manager. All communication has been prompt, professional, and courteous. Thank you, Linda.

Patrice Willoughby at Foster Premier handled an issue for me with admirable speed and efficiency. I notified her that some siding was loose on our townhome building. She almost immediately issued a work order (with a copy to me), and the contractor promptly completed the repairs. Very impressive. Just the kind of conscientious response you want to have from your property manager.

Patrice at Foster Premier is great to work with! She promptly replies to my emails and also gives clear instructions for permit HOA requirements. Her turnaround rate for approval was quick and was so appreciated!

My mother and I had the lovely pleasure of working with Sharon and (I believe?) Jordan in regards to her account with them. Despite not having an appointment and being a walk in, Sharon took her time to work with us to address various late fees and challenges my mother has had with the account. By the end of the visit, my mother was finally squared away with her account and set-up for future payments. This has been an on-going concern that she has had for the past 5 years, and she can finally breathe! We cannot be more thankful for the help and willingness to work with us on this matter. Than…

It's not about the message; it's 100% the messenger. From the first moment I spoke to Kathy when she took over the community after the previous rep (also a resident), she was unpleasant and condescending. The first issue was a recurrence and had been handled easily by the previous rep. I explained to Kathy what I had done to mitigate it and was immediately cut off and talked over, telling me how wrong I was to do what I had done. I litetraly had to yell at her to get her to stop talking and explained I had only done what I had been told to do the first time. Do you really expect us to live w…

This company has been horrible. I’ve submitted multiple requests to set up HOA board reviews for projects. I had to send multiple follow ups to every request. They were all ignored until a month went by and then the HOA manager acted like they never saw the request, so I forwarded all the emails. They still denied receiving them.

Good luck getting someone to get back to you. The "Board" makes a decision, then leaves it up to someone at Foster Premier to deal with it and the have no answers, to anything. The Oakwood Hills "Board" decided without any consent from the people living in the community itself, that they are removing the dog waste stations from throughout the neighborhood. This will apparently solve the issue of people not picking up after their dogs - removing the one area where you could do just that. Now it's up to us to dispose of it, so that means people no picking up, or 100 degree days with a garage fu…

I have never once received a call back from this office in almost three years. They tip toe around foundational issues stemming from drive way issues they are responsible for. We were supposed to receive mulch in our large beds — second time I have spent out of pocket and done it myself. I don’t think they have ever mulched since moving in almost three years ago. I don’t think our property manager has ever walked our neighborhood. Additionally, unless asked multiple times to do what their contract says … they try and run or be unavailable.

Nothing is smooth or easy with dealing with this company. They don't work well with title companies, attempt to charge exorbitant fees for documents that other HOA companies do not require homeowners to request, and are terrible about responding to communications. I live in St. John, IN and the manager for our property, Marty, is one of the most unprofessional, rude associates this company has and of course I'm stuck with him.

It took me awhile to understand the nuiances of belonging to an HOA. As time goes by I have a better understanding of the what’s and why’s. Foster Premier seems to run a relatively tight ship and we appreciate the efforts. There are some things that may slip thru the cracks but once they’re made aware they respond accordingly. The property mgr seems to be quite busy but does a job as a professional would.

New homeowner with Foster Premier managing our HOA. Nor my first and believe me... The Foster Premier Team has been Fantastic! Keep it up!!

Our experience with Foster Premier has been nothing short of excellent. They are consistently reliable, responsive, and dedicated to maintaining our community. Our manager ensures that our needs are promptly addressed, whether it's regarding maintenance issues, inquiries, or general concerns. Their communication skills are commendable, keeping us informed and engaged in the management process. We highly recommend their services for anyone seeking efficient and proactive property management!