Group Fox Reviews

This company manages the building where I live and it is awful. They are a horrible management company that goes out of their way to mislead tenants and spends the least amount possible on the properties that they manage or at least they do that for 441 East Erie St. Because of their overwhelming number of code violations related to the elevator and using the most horrendous elevator company in Chicago to service them, a cable broke in one of the elevators and a guy was seriously injured. Things happen all the time and they go out of their way to not communicate. I would never use this compa…

This landlord and their associated property managers are incredibly unprofessional and unhelpful. I have been dealing with a consistent issue with their payment portal since before I moved in back in February. Every month I have the same issue, and I end up having to go out of my way to get a certified check and travel to their building to pay them. I have months worth of emails trying to get assistance from the property managers, Surbhi. They are unresponsive and do not provide any solutions. I have asked for additional contacts, call backs, follow ups, anything to make it seem like they care…

Worse people and worse company I’ve ever seen. Deal with the applicants and residents as if they were trash. Never seen a more rude costumer service. Plus they will milk every last penny out of you. 0/10 experience.

There’s bad management and then there is group fox. Our building has so many recurring issues including but not limited too: recurring package theft, continuously broken elevators, broken laundry machines, and pests. What does management do? Put a sign up saying they’re not responsible. Last time I checked, management should be responsible for building safety. Do not rent with them.

Poor communication from leasing office and staff. The door staff is useless, they do not ask anyone for identification and it feels unsafe. I had an emergency but the desk never picks up the phone, had to resort to calling 911. Elevator is always broken. The maintenance guy is amazing, but it’s just him so expect a little wait sometimes. Washers and dryers are mostly broken. Overpriced for what you get, would not recommend.

Giving Group Fox a one star rating because zero stars isn’t an option! My experience with Group Fox was so bad it almost deserves a case study. I was a tenant from 2021–2022 and properly arranged a sublease when I relocated for work. The new tenant finished the lease and signed an entirely new lease—without my name anywhere on it. Fast forward to April 2026: surprise! My credit gets dinged, and I’m sent to collections for “move-out fees” tied to a lease from three years ago that my name was never even on. When I called, I got attitude instead of answers. The only “evidence” they could produ…

As far as property managers go, Group Fox is the worst of its kind... unprofessional staff who are rude, unaccommodating and make living in their apartments uncomfortable for tenants and visiting guests. Anyone paying to be in one of their buildings should be treated better. Live anywhere else and thank me later. 2 year unhappy resident signing off

Required a $450 admin fee and a $75 application fee. Said application non refundable never said admin fee was non refundable until after I paid. I applied paid, communication was terrible. Made up several excuses as to why I needed to have a co-signer when I submitted multiple paperwork verifying enough income and also recquired a form from employer to be filled out, (was not informed of this before paying them $500) my employer does not fill out forms but was able to verify I was going to be working there. I become frustrated and after reading the reviews this sounds pretty common for them so…

I legitimately almost never post any google reviews, but the borderline-criminal conduct that this “company” gets away with, especially after reading all these other reviews, makes me sick. I wish more than anything that I had read through the warnings and red-flags shared by unlucky tenants thinking they were dealing with a management company that was, at minimum, competent. Nope. Not with GroupFox! Send in your proof of renters insurance weeks before your move-in? Too damn bad! We’re going to threaten you with penalties because “we never received it”. Fridge is broken and smells like a decom…

I recommend anyone seeking to lease an apartment to avoid doing so with GroupFox. Especially at 833 W Buena. They are a typical leasing agency where tennats are merely means to an end of a shitty landlords boat expenses. Faulty elevators, mailroom with weekly theft occurrences, front door that breaks every 3 weeks, faulty laundry room, a portal system that the building manager lacks training on troubleshooting, and a building engineer who has no knowledge of the dangers of carbon monoxide. Verbatim: "There is no gas (CM) leak, I can't smell it." All landlords suck, but groupfox is the worst…

I would highly recommend anyone looking to rent at the Van der Rohe to look elsewhere, as the management at this building has proven time and time again to be unprofessional and lacking in common decency. Since moving into the building in April of 2023, my apartment has flooded on three occasions, most recently just last week. I have reached out to building management numerous times to see what can be done to prevent this problem from occurring again and Group Fox doesn't even have the decency to respond. My requests have gone completely ignored. They simply do not care about the plumbing iss…

RUN, RUN FAR, FAR AWAY. Living in the building was not all bad, it was a good starter apartment. Quiet, and you couldn’t hear people above you, which was lovely. The issues came with packages being stolen, snakes suddenly being lost in the building, and rats making their way in. We never had issues with maintenance, they did their job. Management is the issue. We haven’t lived there since 12/31/2021. Almost 4 years later we get an email saying we owe money and will be sent to collections tomorrow if we don’t pay! Not once were we notified since 12/31/2021 that we had an outstanding balance. No…

Under no circumstances would you ever want to move into any of these properties. No only does this company NOT value its residents, it is made crystal clear in the way their “support” team talks to you. They are not liable for this, they are not liable for that. Even when our safety is put at risk they do not care. Random people are hanging around the building, the mail room is constantly full of resident’s amazon boxes someone decided to open and steal from. Not to mention the constant vehicle damage, and theft, you have to deal with. They only care about getting their rent on time, not the s…

One of those classic situations... All of the maintenance and door staff are amazing! Management is confrontational and rude. Before you choose to live in a Group Fox apartment, please understand, you literally are only allowed to talk to YOUR property manager! There is no avenue to ask for information, clarity, or support on an issue from Group Fox. So if your Property manager does ANYTHING you can imagine... oh well!! Also, check out their BBB Score... tells all. Also, I have lived in one of their luxury buildings for a year. EDIT: EDIT: The number the mention below in their response, is t…

RENTERS BEWARE!! Truly just beyond disappointed. They raise our, already very expensive, rent - meanwhile are failing to do anything about our simple maintenance requests. The doors in our apartment break almost weekly and it takes a month to get someone to come fix it just for it to break again a few days later. The lights in the hallway were out for two months making the hallway completely pitch black at night and it took every single resident begging them for over a month just for them to put some lightbulbs in the hallway. There are actually so many maintenance things I could write about, …

Doesn’t respect renters and often checks off matinence requests as “completed” when they were never attempted

DO NOT LIVE ANYWHERE THAT THEY OWN especially 777, they have been through 3 managers since I have been here (5) months. Tag on fees that don't belong to you. Can't resolve anything because the managers are literally out the door as quickly as they came in. Pay the extra 200 dollars for a newer nicer building and management

Buena Shores (833 W Buena Avenue, Chicago, IL) — DO NOT LIVE HERE. This place is not even worth 1 star. By far the worst property management I have ever experience. — I have lived here for 8 months and have been the victim of stolen packages at least 8 times since and have to reach out to management to even learn that they were stolen. — The building trash shoots and hallways constantly smell and the entire building is usually filthy with only being poorly cleaned once a week. — The elevators are constantly broken for weeks on end with little to no communication on when they would be back up…

Rodents, crickets, caved in ceiling (twice) due to water damage from the above apartment, missed inspections that I required to take time off work for that were never fulfilled despite being told they were. Don’t rent here. Do not do it.

I moved in to one of the Grace Shore apartments in 2022 and just recently ended my lease. I enjoyed living there, the apartment was nice, and maintenance was quick to fix any issues that arose. One of the reasons I moved out was that I could hear the person above me walking very loudly at all hours of the night. The main reason I am writing this review is that when I went to settle my final bill, there were additional charges on it that did not add up. I called and talked with the property manager to get it settled and asked to get the true amount I owed via email as it differed from the amoun…

Ann is RUDE!!!! Hung up on me 3 times. Asked for a sup. said she doesn't have one. Line says calls are recorded.. please review.

I lived in Clarendon shores and they had Horrid management. Put in work orders with no responses for weeks. Washer/ dryers broken consistently. Building not up to code for weeks on end including elevators that don’t work for weeks and cement cracked in front of building. I’ve got stuck in the elevator multiple times and had to call the fire department to come let me out. It took hours. Finally got fixed after months of nothing. I had a flyer on my car saying it will get towed even though I pay monthly for my parking spot. No working security cameras in or around building. Moving out due to man…

I will never apply for a GroupFox Property again, and I will continue to be vocal about the negative experience I’ve had dealing with this firm. They do not have your best interest in mind. Remember that they are only for profit, and do not care about you or their community. Otherwise their properties would have better reviews, and so would this firm. Please be certain that you are happy with your building and unit before applying.

We moved into Buena Shores in March 2022 and regret not moving out sooner as management demonstrated repeatedly that they did not care about the health and safety of residents. When I was pregnant, new next door neighbors moved in that were partying at all hours keeping me and my husband up and smoking cigarettes in their unit on a consistent basis to the point where our whole unit smelled of smoke and I was nauseous daily. I emailed the property manager multiple times asking if anything could be done - nearly all which went unanswered - and spent more than $450 on air purifiers to try and re…

My husband and I have resided at Axis apartments and lofts since summer of 2022. While the location is indeed perfect, the building management, communication between employees and tenants, and overall tenant wellbeing is horrendous. We have been without a functioning heat unit since December 2023. Group Fox did the absolute bare minimum despite us completing 10+ maintenance requests. Every time the temperature went below freezing, our heating unit became encased in ice and we had to turn the heat off entirely to allow unit to “thaw”. At some points this past winter, our entire apartment was r…

I continue to repeatedly email to ask them for a receipt or invoice for some bogus cleaning charges at my last apartment and they refuse to respond, I'm fairly sure they're going to try to take me to court and lie about the situation, so I'm leaving a 1 star review in hopes maybe they'll respond to this and I'll get to a god damn person there. Edit: that's a joke, I've already been trying that for a week and a half and nobody will reply to me. I'm not going to just get scammed so easily.

I have friends that live in the Buena Shores building managed by this abysmal property management company. Constant issues with elevators not working and out of compliance with city of chicago codes to the point where the city won't grant certificates of compliance for the elevators. Laundry room has antiquated equipment that is constantly breaking down and tenants who pay for parking are constantly having issues with unauthorized vehicles parking in thier leased spaces causing them economic harm as they are subjected to having to find parking arrangements as they are deprived of the use of th…

I moved into The Lofts at River East (managed by Group Fox) in April of 2023, and my experience has been nothing short of a nightmare. The primary issue was a malfunctioning air conditioner that took an agonizing seven months to fix. Despite over 17 maintenance reports and persistent reports of health concerns due to extreme heat in my unit reaching the 90-degree range, the management, led by Lindsey Brewer (who has since rebranded herself as "Lynzy") and Justin Perkins, displayed an alarming lack of urgency and professionalism. In September, after threatening legal action after going an enti…

Absolutely abysmal experience with Group Fox. My agent rushed me through the viewings which were overbooked with multiple other people. I watched as she requested room viewings from surprised residents who had said they were given no warning. She rudely told them that they need to check their messages but then realized that she might have made a mistake and she just laughed it off with no apology. During the viewing for the apartment I chose, my agent assured me that the maintenance/mess in the apartment I chose would all be taken care of before I moved in. This wasn’t the case. Windows and sh…