Hayes Properties Reviews

I’ve had the most wonderful experience with Hayes Properties thus far! First and foremost, Naomi deserves a huge shoutout. She was wonderful from the very beginning: extremely responsive, easy to coordinate a showing with, and genuinely invested in making sure I was taken care of throughout the entire process. From my first inquiry through move-in, she went above and beyond to answer questions, provide updates, and make everything as seamless as possible. In Chicago’s rental market, responsive, transparent, and kind leasing agents/property managers are hard to come by… and Naomi is all three!…

Have been with Hayes Properties next year for 10 years and hoping for another 8 ❤️. Our property manager Allison is amazing! If you need something fixed they are there within 24 hours-if you need something replaced it’s almost immediately replaced. They keep the property very clean and the flowers and grass are beautiful. The upkeep of the property and ever needing anything Allison is on it. Thank you for being so awesome!!!! I would recommend anyone looking for a clean and professional and very friendly building to check out Hayes Properties they are truly amazing!!

I rented an office property managed by Hayes for several years and unfortunately experienced ongoing challenges with both the building conditions and communication. Throughout my tenancy, there were multiple maintenance issues, including problems with the AC and ceiling leaks. Rather than addressing these concerns collaboratively, our property manager, Allison, often responded by placing responsibility back on us, which made resolution more difficult than it needed to be. There were also several instances of significant renovations occurring in the space above our office with little to no ad…

Terrible property management, they take forever to fix things, heaters done work. They turn on during the warmer days and not when needed in the winter.

I lived in one of the Hayes Property apartments in Lincoln Park and had a great experience. The building was quiet and clean, and maintenance requests were quickly resolved. Maggie the property manager was especially helpful with the whole move in and out process and everything in between!

I recently moved out of a Hayes Properties building in Lincoln Park after living there for four years. It was such a wonderful place to call home. The apartment itself was a beautiful, classic Chicago-style walk up, in heart of Lincoln Park. It was spacious and had so much character; I'm really going to miss it. Beyond the apartment itself, the property management team made living there even better. The maintenance team was polite, on-time, and responded so quickly to requests. Maggie the Property Manager was a stellar representative, always so reliable, flexible, and understanding via email.…

Hayes Properties were wonderful to rent under -- very fast maintenance responses, never had to "fight" to get something repaired, and friendly prices. Naomi is extremely personable and responsive. Never felt like I was just a number. Would recommend!

I recently moved into a Hayes Property and have had a fantastic experience with my property manager, Naomi, and all the maintenance crew. They have been very attentive and responsive to fixes/improvements that needed to be done. Very impressed and super happy!

Super super pleased with my experiences with Hayes Properties! Naomi N. is especially incredible- she is responsive, thorough, and eager to fix any issue that arises promptly! Will be staying with Hayes for the foreseeable future.

After reading several reviews about other management companies while conducting a search for a new apartment, I thought I would see how Hayes stacks up. I'm disappointed to read the several bad experiences many people have had. I'd be curious to know the locations of each of those. I have experience at 3 locations which have all been good. Nonetheless, it's unacceptable for any to have poor performance and customer service but I'm glad it's not universal. With the 3 locations I have experience, (a commercial space on ravenswood, the Winchester and Berteau and Ashland) the spaces are always wel…

Lived in a Hayes apartment during the pandemic. Laundry room has roaches. The windows were 100 years old, as in original, poorly insulating and rotting. The side sun room windows were rotting. We had rats and roaches, and little was done. Had burst pipes that left us without a bathroom or heat for a week in January and didn’t provide a solution or offer prorated rent when we had to stay elsewhere for that week. All of the fixtures and appliances were at least 30 years old. When moving out, we rolled up a rug and found that after the pipes were fixed maintenance didn’t clean up, they literally…

My first 2 years with Hayes in this apartment were great. My last year here has been hell, specifically because of the Airbnb being run above my unit that I was not told was being run after the previous tenant moved out. It has been loud and I have felt unsafe. I am ending my lease and moving out. I didnt think this was legal and surely if I have been a tenant this long and am paying rent I would at least get a heads up that an airbnb with random people rotating in and out of everyday was going on above my unit.

5 Stars!!! I wish I could rate Hayes 6 out of 5. Naomi is incredibly helpful, and Sam is one of the best property managers I've had in my 8 years of renting all over the city with different companies. When renting, look to Naomi & Sam at Hayes for all your apartment needs. Highly recommend!

I rented from Hayes for two years and had a great experience. Our property manager, Sam, was super helpful and attentive and made sure any issues at our unit or building were quickly fixed.

My building is nice, renovated and clean. The staff is usually pretty responsive and the maintenance people are a blessing.