ICM Properties Reviews

We are going on our 3rd year/2nd property with ICM properties, and it has always been a positive experience. Tony C has been a huge help in finding both apartments, and is always quick and responsive. Maintenance concerns get taken care of so fast, and the shared areas of the property are maintained well. Highly recommend ICM to anyone looking for a new apartment in Chicago.

The space itself was beautiful and very spacious. Common areas were kept clean and management was friendly. However, we moved out of our building due to persistent mice problems and maintenance no-showing and major delays for simple tasks. Additionally, maintenance accidentally left the gas stove switched on, causing gas to fill our apartment for multiple hours, which was completely unacceptable.

Lucas Stone with ICM properties was absolutely amazing! He helped us find the perfect apartment within our budget without forcing us to compromise on any of our deal-breakers. He was super responsive and incredibly flexible with our schedule for showings. I couldn’t recommend him more!

Halley from ICM properties made the process of searching for a new apartment super smooth! Very knowledgeable and easy to communicate with. Highly recommend working with Halley!

Securing a new job and moving to Chicago from Berkeley made apartment searching a real challenge, especially since I was trying to find the right neighborhood, commute fit, quiet, and overall place to land. Fortunately, I had Halley Keefe helping me through the process. Halley was patient, responsive, and genuinely helpful as I looked through a number of ICM units until we found the right fit. She understood that this move was a major part of my new job logistics and helped me feel comfortable choosing an apartment from nearly 2,000 miles away. ICM ended up having a great apartment that fits…

Halley from ICM Properties was SO helpful in finding my new place! I have lived in one of their buildings for six years and was really hoping to stay with them when I decided to get a change of scenery and an extra bedroom. I've been very impressed with their professionalism in both my conversations with the main office and maintenance. If you've ever searched for reviews of property management companies while apartment hunting you'll know the terror of trying to trust one. ICM has been such a relief! Halley in particular has been a life saver in this apartment hunt. She got me showings so fa…

They are nothing if not thorough. They seem to be adding new systems that not everyone is aware of and need a little tinkering but will be very beneficial when theyre ironed out. Jada is an absolute sweetheart and she showed me the place.

Weronika was very kind, clear, and organized, a huge help to my apartment hunt. Ended up signing elsewhere but saw some great units with ICM super early in the season.

I recently worked with Jada to find an apartment in Lakeview and it was a great experience! She sent me several listings matching the criteria I provided and set up tours immediately. I signed a lease the day after the tour. It was a very easy process and she made sure she was available in case I had any questions.

ICM Properties, specifically Sean Haight, was brilliant in helping us find a spot during a trying time in the rental market! Extremely responsive, supportive, and effective in helping navigate the tour and application process.

I had such a great experience working with my leasing consultant, Jada Hinton. She was incredibly professional, responsive, and supportive through the process. She took the time to answer all of my questions and made sure I felt confident every step of the way. Moving can be stressful, but Jada made the entire leasing process smooth and easy. If you’re looking for someone who goes above and beyond, I highly recommend working with Jada!

Brooke McCoy was so awesome to work with! She made the renting process easy and fun

Lucas was super helpful in finding a place to rent in a busy market. He is transparent and responsive. Would recommend.

I had a wonderful experience working with Jada at ICM Properties. She was incredibly responsive, always quick to answer questions and keep me updated throughout the process. She truly went above and beyond to make sure I secured my apartment!! Her professionalism and dedication made the experience so much easier and stress-free. It was a pleasure working with her, and I would definitely recommend Jada and the team at ICM Properties!

Lucas Stone was very helpful as my husband and I searched for a new apartment! He is so responsive and easy to work with, and ensured we were well-positioned in the application process so that we got the apartment we wanted. Highly recommend working with Lucas if you are interested in renting with ICM Properties.

I have been working with Tony Cadice who’s an excellent professional to get this amazing unit ICM has in their portfolio. He’s super attentive and communicative. Going through the leasing process was super easy as ICM is very modern. I am super excited to live in this great unit soon. Thank you Tony and ICM!

I have been living in an ICM apartment this past year and have had a positive experience, so I decided to lease with them AGAIN for my next apartment. Madison H was such a great help and was awesome with the whole process. I'd definitely recommend ICM to those looking.

Finding an apartment with Madison Hebner as our agent was a great process for us!

Halley from ICM Properties was immensely helpful in finding my new apartment and guiding me through the application process. I would happily recommend her and ICM to my network and will be sure to utilize Halley again in my next apartment search.

Halley Keefe from ICM Properties was amazing, we had a very last minute walk through request that she made work and she was great walking me through the whole process and keeping me updated through the application and signing process

Halley from ICM Properties was super helpful and quick to respond!

Lucas Stone was an excellent agent. He helped me find properties that fit my requirements and was the most communicative and responsive of all of the agents from companies that I communicated with during this process. I highly recommend Lucas and ICM to anyone looking for a rental in Chicago.

Halley from ICM Properties was super kind and helpful throughout the whole process. She made everything easy and always answers any questions we have.

Halley from ICM Properties has made my leasing experience very low stress and smooth! I have had all of my questions answered with quickness and received consistent communication and assistance with the leasing process. Excited to move in!

This management group doesn’t care about their properties and will do the absolute least for tenants. Extremely slow maintenance response times, outdated radiant heating and drafty windows that ensure you’ll suffer through winters at temps below city ordinance, and if you’re lucky, dirty and unreliable shared laundry facilities. They’re also sure to charge an extra $10 a month when you pay rent online as a “processing fee,” and the only option to avoid it is an in person check. In our building, one of only two shared washers was left broken for over a month and when it was replaced, they slap…

This property management/maintenance team is completely unresponsive and have a complete lack of communication during the maintenance requests. Our A/C went out a week ago and we had put on the work order to call one of us before entering (which they didn’t) but no big deal as long as it was fixed. Their temporary solution, which was told to us by leaving a piece of scratch paper in our door, lasted a single week and a half. It is now ANOTHER heat wave and we have no a/c and coincidentally their office is closed on Sundays and seemingly no one to reach out to. Their emergency helpline will on…

They made the process for getting an apartment super easy. We unexpectedly needed a short term lease and Lucas Stone worked with us to figure out the details for the apartment that we wanted. He was incredibly helpful and responsive during the whole process and organized an in person tour and got us approved all really quickly. I feel relieved to have found a place so quickly and Lucas really made it possible.

My wife and I have lived in ICM units for 3+ years and have had a great experience! The management and maintenance teams are super helpful and always respond to any requests we have promptly. Special shoutout to Cynthlouise for all her help!

I lived at 5208 N. Damen and had a consistently disappointing experience—both in terms of the unit’s condition and the responsiveness of ICM Properties’ management. From the outset, I encountered multiple issues, including: Electrical problems: The unit’s electrical capacity was inadequate. The circuit breaker frequently tripped with basic appliance use (e.g., dishwasher, blender, AC). ICM’s attempted fix—installing an additional breaker—failed to resolve the issue and left a hole in my wall (see photo). Broken window: One window remained broken throughout my lease (photo attached). Imprope…

Really happy with my agent, Corwin S. as he showed 3 different apartments on the day of the apartment showings! He was able to quickly provide me with options, listened to my preferences, line-up showings, and helped me finalize when I was ready to rent! Thank you so much!

I cannot say enough positive things about Lucas Stone! He was incredibly helpful and managed to get me in for showings right away in a rental market that was nearly impossible to navigate. He compiled all my documents for me, and I had the apartment secured within 24 hours. Thank you, Lucas! ICM has already been a delight to work with, and I appreciate that every interaction feels personal rather than like a business transaction. I’m looking forward to renting from them for many years to come.

I have had nothing but top tier service from ICM Properties from a seamless search process thanks to Lucas Stone and his team to utmost responsiveness while being a tenant. Could not recommend more!

We had a wonderful experience working with ICM! Tony was incredibly attentive and answered all of our questions quickly!

I highly recommend this rental company! I worked with Lucas and the entire process was extremely professional and efficient. I couldn't be happier. One of the best experiences in Chicago!

We called to ask a basic question and were immediately met with attitude and irritation. They acted like we broke some rule by not going through our agent — instead of just answering politely. Completely unprofessional and needlessly hostile. Avoid if you want to be treated with basic respect. I don’t understand why anyone would treat a paying customer this way — especially after I put down first month’s rent on the spot. The leasing office refused to accept our application due to constant shifting demands on their end. It took over a week just to complete the application because they kept re…

Excellent service! Isaac was great helping my mom to get her new apartment! Grateful!

I had an excellent experience working with Tony Cadice. Tony was communicative and responded quickly. He provided all the necessary information and was very helpful through the process of lease signing. I’m so grateful and excited for my new home with ICM properties.

do not rent from them. i've never had so many maintenance issues while renting. it is so frustrating how poorly managed these properties are. edit: simply searching my name in ICM records will find a tenant with my same first name within the records. not sure how many anns are renting with ICM.

Lucas was a huge help in finding my apartment. He was always available and diligent in answering my questions, and his enthusiasm for helping me find the perfect place really stood out. I’d recommend him to anyone searching for an apartment in Chicago!

I previously lived at 2525 N Lincoln. Terrible management, and hilarious leasing agents (they tried to sell our unit so many times, and it's laughable that they couldn't even figure out how to sell the place, and I used to be a leasing agent LOL) They ignored a gas leak in our unit I called several times that night and a new person answered everytime. I felt I was being gaslit by management themselves that night (the irony in this does not go over my head) one MAN told me to call again in the morning, and someone asked "how do I know there's a gas leak" SIR you know when it smells like gas. Pe…

My roommates and I recently found a great apartment in Lakeview with the help of Lucas Stone. He was incredibly easy to work with and was effectively able to answer any questions that we had about the property. He was quick to respond and it was overall a very smooth experience. Would strongly recommend working with him.

ICM recently became our property manager and while initially apprehensive of what to expect one of the ICM property managers, Carole, put our minds at ease. She stopped by and introduced herself and shared what her role is at ICM. Her primary concern was to ensure we felt comfortable asking any questions we might have regarding property improvements both common areas and within our unit. We loved that she was knowledgeable and her follow up was impeccable. We had a few challenges activating our new doorbell system and she took the time to guide us in activating our access to the system. Caro…

Adi was a great help in securing a location that fit exactly to our wants and needs!! With Chicago being extremely competitive for securing an apartment, ICM made the process feel effortless!! 10 out of 10 would recommend!

My roommate and I worked with Isaac Salcedo at ICM properties and he couldn’t have made it an easier experience! Super quick to reply and knowledgeable on everything we had questions about. Helped us move along the process promptly, from the moment we reached out to when we signed the lease.

Worked the Lucas S. to find an apartment on two separate occasions now and had a great experience both times. Very smooth process and very communicative/straightforward. I would definitely recommend working with him and his company!

My roommate and I were having a difficult time finding an apartment that met all of our needs and became frustrated from the delayed response time from other management companies. However, ICM Properties (specifically Lucas Stone) was extremely helpful and responsive! We found our now apartment within a few days of working with him and couldn't be happier with the ease of the process.

My girlfriend and I recently found an amazing duplex in Lakeview through ICM Properties, and we couldn't have had a better experience. Tony Candice in particular was super helpful, made everything straightforward and clear, and just made the whole process easy and stress-free. He was quick to respond, really friendly, and genuinely wanted us to find the right spot. Touring and signing was a breeze, and we’re excited about our new place! Big thanks to Tony and the whole ICM team—definitely recommend them if you're apartment hunting in Chicago!

Max Powell made my apartment hunting experience so easy!! He was incredibly helpful and knowledgeable, making sure all of my questions were answered. I was on a time crunch and he set up multiple showings, sometimes the day of, to show me a ton of options in the neighborhood I was looking in. I would 100% work with him again and recommend him to anyone on the search for a new place!!

I recently went through the process of finding a new apartment. I had a great experience with Lucas at ICM. He was quick, punctual, and knowledgeable. He had the answer to all my questions and made the process easy and smooth. Would highly recommend!

The apartment above us had a leak last year and it took them a week to get in to fix it. When they finished, they covered the huge hole in the wall with plywood and just painted over it. The cabinets are all water damaged, and none of them got replaced. On top of all that, they didn't repair any of the wall damage or clean up any of the rust that seeped down all our walls. We have cracks in the walls and ceiling that they just left and told us they'd, "one back when it was dry" and that they "have more pressing matters."

I currently live in one of the buildings managed by ICM and the heating in one of the rooms of our apartment has not been working for almost 3 weeks now. It took multiple maintenance requests and phone calls to get someone out to address the problem. One of the technicians who was a contractor explained there was nothing that could be done and then maintenance installed “weather proof” windows which have yet to prove their effectiveness. It took two weeks for someone to come out and address the problem and it’s still not fully resolved. I reached out to property management regarding the issue …

Carol in processing was so kind and helpful she always had GREAT customer service when I called.

I've been renting with ICM for the past year and have had a great experience with them. I'd like to give a special shoutout to Madison Hebner and Seth Kramer. They went above and beyond to help me find an apartment that I love – Madison was very helpful with taking me on tours and being responsive, which is especially important during the busy moving season in Chicago (IYKYK!). Their maintenance team also does a great job handling any issues promptly and they do everything they can to fix things. All the maintenance techs have been very kind and respectful as well. Thanks ICM!

This is by far one of the worst rental companies in Chicago. They outsource nearly every aspect of management—maintenance, cleaning, you name it—resulting in complete dysfunction. Since they took over the building I live in last December, the quality of living has declined dramatically. This past fall and winter 2024/25 there were problems with the sewage. This led to the bathroom toilet being unusable and sewage water filing our closet for three days on two separate occasions. Until the third time maintenance come out to fix root cause of the issue - the sump pump- they provided little to no…

Collin, Seth, Theresa, Deanna, and Cynthlouise. They were all incredible, however I took Collin through the trenches because of indecisiveness and so you could tell that he did not care at all and all he wanted to make sure it was that I found the spot to live and you worked with me for a month and I’ve worked with him before and I need to move and I would love to work with him again. He really make sure to find your price point. Find your comfy spot and then make sure that you were good to

Apartments and location are the best around. Everyone we've worked with directly from ICM has been amazing and incredibly helpful! Be warned: their after hours maintenance line is basically non existent. If an emergency happens after hours you're basically on your own.

Great, fast and trustworthy service allround. Colin helped us every step of the way!

Apartment hunting is hard and working with ICM properties makes it so much easier. If you’re stressed or in need of a good agent I had help from Jackson Shoemaker, who took me on tours multiple days in a row to make sure I found the right fit. He was extremely flexible, responsive, transparent, and professional. I am excited to live under ICM property management now that I’ve had help finding my new home. Thanks Jackson!

If you're looking for an apartment in the Chicagoland area, I highly recommend working with Madison Hebner from ICM properties. She is extremely professional, supportive, and prompt. We are so grateful to her and all her help in finding our new place! We'd been struggling at the start but once we connected with Madison, we found a perfect fit and signed the lease within days. She's absolutely wonderful and I highly recommend her!

Madison from ICM was such a pleasure to partner with in finding my new studio as I relocated to Chicago. The process was fast and efficient and all of my questions were answered with care. Thanks for all the help!

My dryer has been broken for a week now and these clowns won’t come fix it for another week. I don’t think if you put 6 of these fools in one room together that they would be able to figure out how to pass 4th grade geometry test, much less get someone out to my place to fix the dryer. Most things in my place break every couple months, no hot water half the time, most lights don’t work, etc. Place is crawling and infested with bugs. Real estate is one hell of a business bcuz man are these guys getting over on me.

If you are looking for a real estate agent in Chicago for rentals I recommend Adriana Poprych from ICM properties. She was so helpful in helping us find a great apartment for my friend moving from NYC. She was on time, was friendly, knowledgeable and most importantly a great communicator. We found most of the real estate agents in Chicago dealing with rentals would either be short with us or ghost us completely. Not Adriana. She is a ray of sunshine and treats you like she is your number one client.

ICM took zero care to prepare my apartment when I moved in. It was absolutely disgusting! The floors were covered in dirt and paint, the paint fumes were insane (and some of the paint was still wet), random garbage left in the apartment, the bathroom was not clean and the tub was a disgrace. The windows were all painted shut and there were tons of holes in the wall. I was mortified that I had to now live in this dump! I had to pay professional cleaners to make it liveable. I had to delay moving in because ICM is lazy and careless!!! Also, Whoever did my intake was incredibly rude and disres…

Professional, responsive, and do good work. These are good people, and you can trust them to take care of you if you stay in one of their apartments

Wiktor was a very helpful and responsive realtor!

I first want to say that Tony Cadice is one of the best people I’ve met!! He had such great energy showing my roommate and I around and was so lovely to chat with. Tony was extremely helpful with scheduling conflicts when it came to tours and was nothing but kind when times weren’t working out. I have been a bit stressed in this apartment search and was so happy to meet Tony because he was very calming about everything! So excited to sign my lease and want everyone to know that Tony is an amazing person to work with!

Found the perfect apartment! Worked with Tony Cadice and he made the touring and application process seamless, even jumping though hoops to make sure we were 100% happy. Excited to move into the new place :)

Hunter was an exceptional help at helping me find my new apartment!

We have a had a great experience with ICM's management. We were always supported by the team, maintenance came in a timely manner, and we really loved our apartment / experience.

My experience with ICM was really great. The leasing agent gave me a tour and offered all of the information I needed. I would be happy to recommend them to anyone!

Lillian was extremely helpful in helping us find an apartment. After weeks of searching, I called ICM directly as they had a lot of rehabbed apartments and apartments with new appliances. Lillian answered right away and was able to show me a few options that same day. From there she was available to answer all of my questions on the apartment I was interested in, including setting up an additional tour of the unit so my partner and I could take another look. All of this plus no application fee made renting from ICM an easy choice. I am looking forward to living in my new space and grateful for…