NS Management LLC Reviews

Can not thank enough for such efficient and prompt help with all our reuqests on processing the documents with closing! NS Management is so far the best on the market to work with! quick on responces, easy on ordering and over all customer service is just outstanding! They saved one of our most hard closings! Greatly appreciated!

They are new to us and replaced a big company that didn't do anything just talk. Very happy with all. They care, and want to help. Already much better and owners happy.

I would like to thank NS Management and particularly Osvaldo Torres for doing a very commendable job under very difficult circumstances. While they were only our management company for less than two years, they really worked very hard to do their very best for our condominium community. Unfortunately, our community is now run by investors who own most of our units and they could care less for our property or what happens to it. In spite of this, Ozzie(Osvaldo) was always very responsive to our needs and on many occasions took it upon himself to have problems fixed and resolved even while the a…

Jacqui with NS Management has been our manager for the better part of two decades. She is an exceptional property manager who transformed our insolvent, leaky building into a financially sound and highly regarded community. Her deep knowledge, professionalism, and ability to navigate the full spectrum of personalities in association management are unmatched. She consistently goes above and beyond—once even personally addressing an issue at our building on Christmas morning. With Jacqui at the helm, we’ve always trusted that our property is in the most capable and committed hands.

Jessica Kim has only been our property manager at Four Colonies for one month and has accomplished more improvements to the property in a month than the last mangement company has in decades. Jessica Kim is professional and trustworthy and treats each homeowner with respect and kindness. I as the board president am overjoyed that NS Management and Jessica Kim is working so hard to improve the community. Jessica Kim goes above and beyond for Four Colonies. Thank You Ken president of NS Management and Jessica the community appreciates your dedication and hard work.

My community are prior clients of NS Management. Like any service provider the quality of service is somewhat dependent on the person managing the account. In the past we had good service but when our account person changed, everything went downhill. Communication with homeowners became poor and in some instances created expense for the homeowners. The response time to issues became excruciatingly slow. There were errors in accounting. The attitude of the person managing the account was very poor. Ken was not at all involved in helping to resolve any of the issues. It was a disappointing exper…

You will not find a better management company. Our condo building has been with MANY different companies(too many)…. NONE can compare to NS. The level of knowledge, expertise, experience, professionalism, kindness, patience, understanding, and promptness is beyond measure with NS. They took our building on with a quick deadline, everything transitioned so smoothly. The entire team at NS went above and beyond to make it happen. A special Thank you to the owner, Ken, he is a wonderful man who listened to our needs and made the transition possible. Our true gem is our Property Manager, Rachel. Sh…

Follow-up: Owner Ken is truly focused on customer service and phoned me multiple times to ensure my satisfaction. Kudos to him. He took action immediately when I reached out to him, and now my issue is in the process of being resolved and is being handled appropriately and in a timely fashion after Ken's intervention. It is not really the issue; it's how it is handled, and now Ken has regained (re-earned) my trust in the company. Well done. Issue: They have not returned emails or phone calls to our condo association for weeks. Voicemails flip to a different person and go unanswered. Despite t…

I know the property management profession is never easy which is why I’m giving 2 stars instead of 1 star. I’ve been waiting for my balcony to be repaired for 9 months. The communication has been terrible with NS Management. Still nothing scheduled and have heard it’s not just me. Hoping this review wakes your team up and we can get the service we are paying for.

The worst thing that can happen is that the person working in my neighborhood in Niles can't do anything good. He only makes life difficult for the residents.

The worst landlord. Stay away from him.

NS Management is a highly unprofessional organization. I am a resident as well as a board member of the building the NS Management company manages. We have some urgent issue that need to be resolved .Over the course of one month I have sent several emails to the building managers , but our building managers Kim and Ellie have not bother to answer. I have called on a couple of occasions left messages for them but they have not responded.Recently I even went to their headquarter and wanted to talk in person to one of them , but they are never available. These girls have forgotten about…

Heather B was very responsive and helpful prior to our move into our new home and with follow up questions afterward!

I am pleased to share my experience with Jackie, the property manager for my condo building. Jackie consistently demonstrates a high level of professionalism in all her interactions and responsibilities. She is extremely easy to work with, always approachable, and quick to respond to any questions or concerns. One of Jackie’s greatest strengths is her ability to listen attentively to residents’ concerns. She ensures that everyone’s voice is heard and takes action to address issues promptly and efficiently. Her dedication to providing excellent service has made living in our building a positive…

The responsiveness and ability of Tamera to address questions and issues associated with the condo are top notch! Community living and building maintenance can bring on any number of challenges; Tamera communicates and updates throughout until resolution. Her professionalism is noted and appreciated!

I just moved into a Mission Hills condo and NS Management has been fantastic!!! Kate Malakhova and Krista Hernandez of NSM have guided me through every step of the process with professionalism and warmth.

Inga and Janina are absolutely wonderful. I cannot say enough great things about how attentive and helpful they are.

Working with Tash at NS Management has been such a positive experience. She is extremely responsive and an absolute pleasure to work with regarding any Association needs! Any association seeking management should consider NS Management.

Bad company bad service not let the tenants follow the rule and regulations. Then anyone moved in second floor made hardwood floor which is very much noise hear everyday who live first floor. We had several management company this one is worst and manager thinks she is boss over tenants. She doesn't understand get paid from our money. Why this kind of management companies exist and bothering tenants. Even meetings very bad rude people been in HOA so long time never go away. When new people moved in told me their situations don't like to hear. Instead of solving problem told their tenants you c…

The management company made an accounting mistake by charging me twice for a trivial fee and refused to acknowledge the situation. Tamara was my point of contact and even after providing evidence she gaslighted and disregarded the issue at hand, which was the fact that the company was charging fees multiple times in one month for no apparent reason. Many people may not notice these small fees but these deceptive and unethical practices make it difficult to trust the management company with my banking information.

So happy to have Inga and Janina in our office at Cambridge on the Lake. They have improved so many things in such a short time and there's no stopping them. Appreciate all they do! And they listen to our needs!

From a janitor perspective, Minnie Porter and Jacqui Taylor are great property managers to work with! -Ado, A&M Property Services

It’s been a year since we switched to NS management and started working with Heather as our manager. Heather is organized, consistent, knowledgeable and responsive. It’s been a great beginning to what I hope will be an enduring and supportive partnership for or 100+ year old building.

I feel that Nicole has done a terrific job managing not only the building itself, but also all the people involved - including residents! As a result, not only is the building in enviable condition, but the community itself is mostly harmonious & cooperative - A far cry from what I sometimes hear / read about in other buildings :-)

Update 5/30/2025: Inga here at Cambridge on the Lake is the reason I am changing my opinion regarding NS Management and giving 5 stars. Especially her professionalism, attention to residents’ concerns and clear communication. Update 4/9/2024: Still no changes were made, none of the concerns were addressed and attempted to be fixed. Complete ignorance. The complex is barely being maintained. In addition, one of the building garage doors that has been replaced entirely few weeks ago, already broke several times, leaving the garage open for several days in a row, causing huge safety concern for…