PRG Management Reviews

Property Management is a tough business to be in. Having experienced very very bad property management and several lukewarm property managers I would say PRG is the best in a tough industry. I work with Casey on two properties I own at and his dedication to the job and customer satisfaction is an incredible plus. Not to mention Austin and his team are responsive to concerns that are larger then just one property. I also appreciate that property managers who aren’t cutting it are transitioned out, as PRG has a laser focus on customer service. Juggling owners, HOAs, and vendors in this cit…

I tried 2 other property management companies before I finally found PRG Management. They were much more professional, responsible, and knowledgable than the others. I am an owner of a single townhouse property in Chicago (formerly my primary residence) and live in a different state. I found that most other property managers were not able to advise an LLC of my size. Austin and his team were great. Would highly recommend.

As a property owner who entrusted PRG Management with my assets, I must say their efficient operation has significantly reduced my headaches associated with property management, ultimately boosting the profitability of every asset in my portfolio. I highly recommend their services for anyone seeking top-notch property management.

I am extremely disappointed with the level of service and communication provided by this property management company. I submitted a maintenance request regarding roof-related issues in July 2025, and to date, the matter remains unresolved. Each time I request an update, I receive vague, inconsistent, or inaccurate information regarding the status of the work. The lack of transparency, accountability, and follow-through has been frustrating and unacceptable. What is most concerning is that after more than a year of waiting for this issue to be addressed, I am now beginning to see damage to my…

My original review to PRG before my review was somehow no longer viewable on here: In short, you have to be willing to act as a full-time property manager if you find yourself living in a unit with multiple issues. The staff neither respond nor show any concern for your well-being. I say this with complete seriousness.I've spent an excessive amount of time following up on maintenance requests, from an A/C leak that ran for several weeks and spread to another level, to something as simple as getting the fridge’s water filter replaced. Even after informing them that our A/C unit lacks a ground w…

One Star: Unsafe Living Conditions My mother has been without heat since February 23rd. When she reported the issue, management’s only "solution" was to tell her to open the window to let the sun in. This is negligent, dismissive, and a serious health hazard. Avoid this complex—they do not care about the well-being of their tenants or basic habitability.

No heat no Heat since February 23 and it’s March 17. They told me to open my window, so the sun come in for Heat

my apartment itself is gorgeous, but the property management is terrible. they do not clean apartments before a tenant moves in. my apartment has a smell of sewage that comes and goes due to unaddressed plumbing issues. there’s a built in dresser in my closet that has years worth of dirt and debris that has actually made me sick due to constant inhalation (property management feels this does not affect the health and safety of the apartment). there’s was a leak under the kitchen sink. the leak was fixed, but there is wet wood underneath that management refuses to clean or replace which will le…

Had an issue brought it up to management team. Matter Was resolved relatively quickly. Good job

This company has its hands tied when it comes to doing what they should be doing. They're only good at cashing the check and charging late fees. Ithey always end up arguing and talking too much instead of doing their job

Responded quickly to my job request regarding no heat in the apartment. Issue resolved. Thank you.

Always answer my calls, handle my requests as best as you can and tenants don't reach out to me anymore

I'm unfortunately writing this review based on the last 7 weeks we've lived in our apartment through PRG Management. We have had a multitude of severe issues in our apartment since day 1 of moving in. 1) We haven't had air conditioning since we moved in and every time we make a request for someone to come fix it, they always have excuses as to why the system isn't working. Our building is only 4 years old, but our property manager is telling us the system is old and needs work. It has consistently been 85 degrees in our apartment and 7 weeks of back and forth with a property manager that does…

Edited 7/17/25 to reply to PRG's reply: This is more than one vendor where we incurred late fees, and you know this because our lawyer sent it to you. PRG said "We are not responsible" and that was that. I'm getting more traction from a poor review than I did as a client. We had a homeowner delinquent account for one year that PRG never collected. PRG bounced the check for our state taxes, and we incurred late fees for that. Fines for failed inspections of the elevator and boiler that were never addressed. Interested parties may reach out to me for details. STAY AWAY! Do not use for Homeowner…

Do not rent from these ppl I was in a really bad car accident and due to my injuries I had not been able to work and I applied for rental assistance twice and they would not help me and submit documents that were needed and I had 10days and now that the 10days are up they gather documents for them to submit. I am very upset.

STAY AWAYYYYY! Your life is on the line n I am so serious it all make sense why they hurry up n agree to move you in the apartment I’ve been living with them for a year n from the (PICTURES) it had been the worst mistake of my life they don’t care 🤷🏾‍♀️ the calls n texts get ignored they is waiting into you get hurt or killed the low rent is not worth the price they say they are going fix the issues nothing happening now HOMELESS PEOPLE! Are now living in the apartment doing drugs n sleeping in the hallway the management it’s kids n babies living i am speaking the TRUTH!!! in this apartment t…

Well I been here almost 8 years there has been many issues good and bad but we manage to deal with the situation through our many management team and at the end the problem or issues with the building always get resolved thank you PRG management.

Thanks for assistance!! Great meeting you! Packer fan for life

I wouldn’t rent from PRG again. When we moved in, it was so filthy and dirty with dust, dirt, spider webs, and blatant trash that it took a day to clean ourselves since they kept saying they’d bring someone over to clean and never did. Getting in touch with their team is a difficult experience. Our heat was out for a few days during the month of November with no response from their office about when it would be fixed and kept sending my calls to voicemail even though I was being so nice and blatantly blocked my text messages. It took me to called a family member in the real estate business to …

After miscommunication the maintenance guys finally got over and completed the repairs. Right after the holiday when they could have been with family they came to work THANK YOU Henry (maintenance guy)

Of my myriad grievances with these incompetents is their apparent ignorance of the following statute: 5-12-050 Landlord's right of access This company has *never* provided the required notice prior to having routine maintenance performed. The HVAC tech I found in my apartment after stepping out of the shower is quite fortunate I don’t own a firearm. All you have to do is tape a blasted sign to the entry door, but you are apparently incapable of even so simple a task.

With the cold weather approaching, I tested our heat and noticed it was not working. I contacted management, and within 24 hours, the problem was fixed! Thank you so much! You guys are the best!

Thanks for a prompt reply regarding my request. You always take care of the Barclay Resident's concerns in a prompt and professional manner. My concern in are card to my HOA payment was handled efficiently, and a reply was given in a timely manner. Again, Thank you for responding appropriately.

Hi Joe! Thank you for solved my problem. My daughter lived far away.She came to visit us one or two month one time in two days with her dog.She can't leave him alone at her home.So,any month she come,I will pay the fine($50)

Our apartment was left without heat for 3 days in the winter and property manager did not answer our calls for a week.

Been living in my apartment for 4.5 year and any issues I have had has been immediately resolved. I'm very happy with PRG Management. Keep up the great work!

We have been renting from PRG Management for the past three years. Their professional manner and timely responses have remained consistent over this period. Choosing this site has shown out to be a really good choice for us. Their honesty is evident, which is a quality that isn't typically common in management firms. I have no difficulty in recommending them.

PRG Is Very Responsive & Diligent In Resolving Issues. Great Service!!!

You will receive exceptional service from PRG Management, and they will work fast to resolve any issues you may have with your home. I appreciate the fantastic service they provided. I'm grateful. I would highly recommend them.