Root Property Group Reviews

I can't say enough about Root Realty. Michael Root is a real professional, they listen to there clients and take care of our needs. Would highly recommend the company

Root Realty is an excellent property management company. Our family has worked with them for many years, and they've consistently provided top-notch service. They handle everything from repairs and maintenance to tenant acquisition and rent collection. One of the things we love most is their flexibility—they allow you to be as hands-on or hands-off as you want with your units. If you're looking for a reliable, professional, and comprehensive partner for managing your properties, Root Realty provides an excellent service.

Poor management company. They do not answer phone calls or respond to maintenance requests

My apartment I rented through Root Realty was nice enough. I knew what I was paying for. Ultimately, I think it should’ve been slightly cheaper for what I was getting (no central A/C, a crappy laundry machine/scary basement that I never could bring myself to use, no garbage disposal, centipedes for days, terrible water pressure/no hot water half the time. Also, when I signed my lease I was told that I had access to a free parking spot because I don't have central AC. I since then have come to find out the first floor not only has AC, they also have a parking spot and our rent is no different. …

Bad response times for maintenance requests and definitely price gouging on these rentals.

They are very serious, responsible, and committed people who go the extra mile to ensure the entire process is clear, smooth, and as efficient as possible, maintaining excellent communication throughout. I am very grateful for everything. I recommend them 100%. I am so happy with my new space—a place I can now call HOME.

Terrible communication, I was ignored multiple times via text and email. Maintenance issues were closed without being resolved or providing any explanation. Been living in Chicago for 7 years and this is my worst experience with a property company, although the maintenance guy himself was very nice and helpful!

Great experience working with Root! Their team is very responsive and everything from applying to move in was very smooth. I loved the fact that one of their representatives checked our unit in person the day before we moved in to ensure it was ready for us, that is not as common as you would think and it made us feel taken care of.

Thank you so much for fixing the dryer as soon as I reported it ! I am impressed with the speedy follow up !!

Have recently rented from Root and the move in was seamless, and the staff have been very friendly and responsive to questions and requests.

Great experience, highly recommend. I moved to Chicago for a new job in 2025 and had to make a quick move from another state. I found my apartment in Lakeview, and it was overall a very smooth experience, one of the easiest property management companies to work with. The apartment was brand new, and being a smaller building (~10 units) it always felt like I was getting more personalized care than a large apartment building would. The maintenance team was quick whenever I had issues (only a few minor things, occasional AC issues or smoke detectors going out). The cherry on top was how they h…

We love our home and have had a great experience with Root! Attentive & responsive to needs. The app is great as well for paying rent, putting in maintenance requests, etc.

We had a good experience with Root Property, they were responsive and responsible landlords.

Fantastic experience with Root Property Group! They've always been responsive, the building and property is very well kept, and maintenance is quick when needed. Very happy with our experience here 😁

Whenever something breaks they're very quick to address the issues. We had a faulty window fall out, and thenmanagement patches up the hole on the same day, and replaced the window a few days after.

Property was clean and in great shape upon move in. Management is very quick to respond to any problems. Communication is easy

Excellent maintenance and very kind!

This Realty group are nice people, if something happens in your apartment, they try to fixed on the same day. Also the person of maintenance is really kind 😊

We’re thrilled with our new apartment and Root Property Group. Marc, Kim, Sarah, Brett and the whole team have gone above and beyond to make our move a pleasure. Root is incredibly responsive with assistance every time we have called upon them.

Not great, not horrible. The building wasn’t ready when we moved in. A brand new unit had lots of marks and scratches all over the walls, doors and cabinets. Maintenance inquiries seem to be responded to by an AI bot.

Very professional and courteous! Their welcoming attentiveness is very appreciated and refreshing.

Kim in Resident Support has been extremely helpful responding to our questions and requests. She's been very understanding, prompt, and courteous. We're very pleased with the help we've received thus far. Root does an excellent job keeping the common areas clean. Maintenance requests have been addressed promptly. Questions have been answered quickly. We're happy with our apartment.

We have lived in our Root Realty residence since November 2023. It took us a year of searching to find this property and company but so glad we did! The apartment is amazing, clean, quiet, great amenities, beautiful yard for my kids to play in and the company is amazing to work with. Great communication from when we first applied to when we got the apartment. They have an app for all maintenance requests (my last realty company did not have this) and to pay rent which I appreciate so much. They are quick with replying to all requests. Just an overall great and friendly realty company to work w…

Going on my third year at my apartment and this is a great property group to rent with. They are super attentive and quick! If I ever have an issue, I have a response the same day. Super helpful and nice!

Honestly one of the best property management companies I've worked with - they are very receptive and open to working with residents to resolve issues to a satisfactory degree. Communication is key as a renter, and it's clear they value open communication just as much as I do. Highly reccomend working with Root Realty.

Super friendly staff, responsive replies & detailed instructions provided.

Do NOT rent from these people. They do not fix anything, dodge calls, and intentionally mislead you. They lied in the listing and my lease, acknowledged it, and refused to fix it. I would like to specifically call out the difficulty of working with Jeb M from root property group as he is one of the property managers who has done absolutely nothing and consistently dodged my calls and emails. If you have any questions at all about renting from these people, please feel free to reach out to me individually and I will happily explain in detail with proof about the process of renting from them. Do…

Love our property management! They are really on top of it, very attentive to my families’ concerns regarding our unit! They are constantly checking in to see if we are satisfied with our residence and we absolutely love that. Thank you for always making sure my family and I are taking care of.

The root realty service is awful uno

Rented a property managed by Root for 2 years. Pros: - Professional and friendly staff - Responsive - Quick to action maintenance requests Cons: - Failed to enforce key elements in the lease. We lived under extremely noisy and disruptive tenants (parties going into the early hours of the morning, using a treadmill, having people over and yelling, blasting music). I believe all in we filed 6 justified noise complaints, all with corresponding video evidence. Lease clearly stated noise complaints would be met with fines, should not be noisy enough to disturb other tenants in the building, so on…

When I think Root Property Group, I think "excellent service and responsiveness!" Premier-level property management in Chicago

so far our experience has been great! Work orders performed promptly, building is clean and well maintained, everyone has been very easy to work with. 5 stars. 😎

I wish I would have signed a one year lease. The management team needs work. Not responsive, spotty plumbing, and a few new residents that love to complain. When complaints happen the management teams sends out accusatory text blasts to all residents. Oh yea and the water was off from 8-5p on Sunday and not one call/text/email to inform residents. All that said, the units are beautiful and renovated. W/D in unit, beautiful kitchen, big closets and lots of cabinet space.

Root realty is always quick to respond and attend to any requests/problems that may arise. Appreciate Brett’s help with getting me a replacement mailbox key the same day I reached out to him.

Just started living on a Root Property managed location. Movein was not perfect, but Kim & the support team have been very attentive to all concerns & have provided quick & upstanding service! Looking forward to a long stay

Marc was very nice and very helpful in answering my questions about the unit I ended up signing for.

Do NOT rent from this place. I lived at a Root property for 2 years and my experience was terrible. The positive reviews are baffling to me. (Honestly any from around June are probably from an internal incentive they offered. I know because I got the same text.) There was no inspection prior to our move-in—the maintenance tech took one look at everything that needed to get done after my roommate and I did a walk-through and came to that conclusion. None of the door handles worked, outlets were loose, the gaping between the walls and doors is horrendous, walls are hilariously thin, the foundat…

Easy process to find an apartment and quick with the turnaround to lease! Marc was great to work with and I love my new place!

I live in a Root Realty managed building and I've never had any issues with them. They are responsive and friendly. Shout out to Brett who is always on top of things!

Our experience with Root Realty has been great. Such a good experience for our move in. So efficient and professional anytime we have called them. The grounds and property super clean and the staff super nice anytime we see them on the property. We are enjoying our time in our apartment and can see ourselves here for a long time.

very responsive and supportive management. During my lease, I'd had only two maintenance requests. One was about the clogged bathroom tub. They came and fixed it the next day. Another one was gas stove. It took almost a week to get resolved because of the technician unavailability. They sent me a new electric coil burner to use it in the meantime.

There’s no way to talk to anyone from Root Realty’s office directly. You can only text or send emails to inboxes with no response, and if you do receive a call, it sounds like you’re talking to a 20yr old intern who will “pass your concerns along to the office.” Aren’t you the office?! Maintenance is allowed to close their own repair tickets, which is freaking wild, and has done so to us 3 times without communicating or fixing an issue. The most “communication” you will get from this company is in the form of a cryptic mass text sent to every member of your building stating “someone has done s…

Lived in a root managed apt for 2 years- they were very responsive when we needed maintenance to stop by. They also proactively offered to repair some items without us requesting. The realtor was also very communicative when scheduling showings prior to our move out. Would recommend them as a management company

We opened a noise complaint last Jan 29 about a loud hum coming from the lower apartment. I would wake up in the middle of the night and will only be hearing a loud hum. I have gotten in touch with Kim and she is of no help. I went to their office and talked to Jeb last week and still nothing has been done. I am more than pissed right now. Can't get a restfull sleep. Everybody that you talked to on the phone seems to be from a call center and can't do anything but tell you to check the status on the portal and wait for an ETA. They have been telling me that for over 2 months now. Absolute garb…

Horrible place to rent from. Over the past year I have lived my apartment, I have submitted 13 maintenance requests. The current one I have submitted has been 5 days past now with no solution or care to fix the issue. The technician they sent out, did not fix my issue and on top of that left my apartment door UNLOCKED & OPEN. The office, you try and call no answer. The maintenance line, same people with no care or urgency just sounding like a broken record. I cannot wait to move out of this horrid apartment and terrible leasing company. Absolutely garbage. 🗑️

Very responsive & friendly team!

If I could give 0 stars I would. I have rented in Chicago for over a decade and this is thr absolute worst rental company I have ever had. We have multiple leaks they won’t address, there is literally no heat in the common areas, everything is falling apart, and they NEVER RESPOND. They marked a leak maintenance request as complete without ever coming into our unit. We text, email, use the portal, call and leave voicemails - never a response. People break their leases because appliances don’t work for weeks on end too. Stay far away. It’s a shame because the location is great. Believe the nega…

Embarrassingly Poor Management and Communication Dealing with this company has been an absolute struggle all 4 years we’ve lived here, and it’s baffling how they haven’t figured out the basics of communication and management. It couldn’t be easier to keep tenants informed and address maintenance issues promptly, yet they fail spectacularly at both. Trying to get a response is like shouting into a void. Emails and phone calls are consistently ignored, and when someone finally acknowledges you, it’s with vague excuses and no real solutions. The sheer lack of effort from Brett Hietala the prope…

worst experience i have ever had with a landlord

I wanted to do a tour with my husband on a unit however the person we spoke to wanted to drive us away from a viewing so it’s safe to say we will be finding another place to call home!

They were a fine corporate landlord. We lived in a Root apartment for 3 years and they raised the rent by $50-$100 every single year. Tried to negotiate a 2 year rate lock in and they were extremely hard to work with on that and it didn’t end up happening. That said, they maintained the property well and were responsive to maintenance requests.

I strongly advise against renting from Root Reality. My experience has been nothing short of frustrating and disappointing. Despite numerous attempts to address a severe pest issue in my apartment, they have repeatedly failed to take meaningful action. The lack of urgency and care for their tenants’ living conditions is unacceptable. To make matters worse, the resident support person, Kim, has been a nightmare to deal with. She is rude, dismissive, and entirely unprofessional. Instead of offering solutions or support, her attitude only adds unnecessary stress to an already difficult situation…

Root Realty swooped in and totally saved our apartment from the horrible previous management company before them! They have always been super attentive and kind about all of our concerns. Cannot recommend more!!

just waiting on my lease to end. i have numerous of issues that was treated nonchalantly, the have a 24/7 number that isn't 24 hours. I was locked out of my apartment for several hours that i had to go somewhere else to sleep and had 4 panic attacks with hearing my ESA animal trying to get to me to soothe me but couldn't when they changed the locks to manual keys and i didn't receive the right copy. i can rarely get my packages for mail from them due to postal carriers claiming to not have a key or be granted access to the building which i've been out of money for express shipping because of t…

Application process was easy! Love your tenant portal 👍🏻

Great experience overall, very helpful and communicative

Easy to report issue and fixed quickly

ZERO STARS. I would never trust Root Realty. This is the type of company to steal from you. I applied for an apartment at the end of January, it was a paid application that promised to process thoroughly - ex: reach out to current landlords, current employers, etc. Processing time stated it would take about two to four weeks and that I would be reached out to within that timeframe for updates. I have been calling Root Realty for months, and every time I call they always tell me they don’t have an update yet. It is now JUNE and I applied in JANUARY. No one ever reached out to me. No one ever re…

Ever since they bought out our private landlord, we've experienced issue upon issue. When submitting maintenance requests on their online portal, we never receive a response from an actual person. And when someone comes, I've gotten like a 10-20 minute text/call notice. Also, oftentimes the maintenance requests are marked as 'completed' when NOTHING has been done. Root doesn't care about tenants, just raking in as much cash as possible with as little effort as possible. I wish I could give 0 stars.

Response time is terrible. This company reschedules maintenance often

We tried so hard to unclog our shower and this guy fixed it in minutes!

Maintenance person was responsive, polite, knowledgeable and quick. Thanks.

Raul is a standout who always goes above and beyond. He deserves 6 stars. However, Root Realty has been unreliable and unprofessional. Currently they are all but refusing to fix our dishwasher. I first put in a work order on April 1st - almost two months ago to the day - and our dishwasher has not worked since. We've had to put three additional work orders in for the dishwasher, because they have closed some of them out without even contacting us. They've just marked them as complete, even though they never called us or came to the apartment. A few weeks ago a technician called and yelled at m…

My heat in my apartment has not worked for over a month, it has been freezing in Chicago this January. First off that is illegal. They have come back to fix it however it only stays on for a couple hours to just turn back off. This is a very repetitive cycle that is annoying. They are kind but have not done anything to fully fix this issue. It is simply not okay for a tenant to live in an apartment with no heat. We have called and placed work orders many times, it usually takes days for them to come out. Until we expressed our disappointment, they started being more responsive. But funny enoug…

I was not going to ever write a review, but BLESS THEIR SOULS they spammed me with another email I did not need to see, all while never responding to emails and terms/conditions of necessity. Recalling my entire experience to-date would be too traumatizing for me to afford, but they are hands-down one of the worst companies I have ever rented from. Maybe even worse than Jameson-Sotheby, and that's an international brand with luxury stuff (so I understand not caring about us peasants, in that case). Cannot follow-through on simple rules that THEY put into writing (no dogs means no dogs, wha…

Great team due diligence at its best. Great team manage everything correctly. Makes my life easier.

Root Realty is one of the best property management in Chicago. My team and I have been working for many years with different property management and Root is the easiest to deal with. Extremely professional management. Very kind and friendly staff. They do a tremendous job. They take care of their tenants like no one else. Very fast to solve problems. I highly recommend Root Realty if you're looking to rent from them or work with them. Keep up your great job Root Realty.

Great management company. Excellent response time, courteous staff

Kim at resident support is a truly wonderful person who helped my partner and me out tremendously though a subletting process. She answered our many questions competently and was kind and patient with us throughout the entire process. We cannot thank her enough for her help!!

We specifically had an incredible experience working with Kim at Resident Support. We had to sublet our apartment and she was able to walk us through each step seamlessly and was a calm and consistent presence which was definitely needed. Thank you Kim!

I’ve lived at a Root Realty property for the past 5 years, and can’t say enough good things about the company and the people. They are extremely responsive and they care about their residents. Whether big or small issues come up, they always find a solution, and they listen to requests and concerns with a on open mind. (Everything from asking for new recycling bins, to motion sensor lights, to pet accommodation requests, etc) I highly recommend considering Root Realty if you are looking for a great landlord.

I have come to know the team over there. Super nice and super fun. Brett, Danny, Cindy, Arina, Jasmine, and Jeb treat me fantastically! Thanks!