The Building Group Reviews

Lidia Schahczinski has helped our seller with all necessary items to help sell their co-op unit. These transactions are not super common in Chicagoland and it was refreshing to have someone with not only the expertise but also kind enough to go above and beyond. Really appreciate her efforts in making this an organized transition.

Lidia responded immediately to a voicemail and managed everything efficiently, politely and with warmth.

My real estate team recently sold a condo in a building that Paula manages, and she was absolutely outstanding throughout the entire process. She is, without a doubt, the most helpful and responsive HOA contact I have ever worked with. Paula answered every email and question promptly, was always available by phone, and consistently went above and beyond to assist whenever needed. In an industry where communication can make or break a transaction, having someone as responsive and knowledgeable as Paula made all the difference. Her professionalism, efficiency, and willingness to help kept everyt…

Manager extraordinaire! Paula's depth of knowledge & experience, professionalism, inclding the contacts to professional contractors, is exactly what our bldg desperately needed: Since Paula's arrival, everything about this bldg has improved: the"Bricks & Mortar, materials & maintenance, aspects of bldg and, as important--& wonderful to know, our manager Paula treats all our staff / personnel with respect--a sense of trust--esprit de corps is evident. & as an owner of nearly 25 yrs, this matters to me (business owner, myself). Also, bc I am often offsite, realky helps to know Paula is welcom…

My 5-stars are specifically for Amelia Waters at The Building Group. She has been an incredible property manager for our condo building. She is responsive, professional, organized, and genuinely cares about the residents and the community she helps manage. She is very quick to respond to any of our questions and proactive in her communication on building updates. We truly appreciate everything she does for our building.

Paula G. has been our property manager for approximately one and a half years and in that time she has made impactful improvements to how our building functions. She has taken great care to get our building up to date on various maintenance items that weren't previously addressed on a consistent basis. She's great at communicating with the building tenants, and for me personally, one on one. She's friendly and caring; open to suggestions and quick to resolve issues or concerns.

Purchasing a condo has been a journey but I wasnt expecting working with my building's property management to be one of the better parts of it. Throughout this process Paula Gutierrez has been incredibly professional and supportive promptly taking my calls, responding to my emails, and walking me through the finer points of HOA bylaws and fees with confidence and clarity. I feel significantly better knowing I have her on my team here.

Paula Gutierrez truly exemplifies the dedication and compassion that make her one of the most outstanding property managers our association has ever had. We feel grateful to have her oversee the management office. Her blend of professionalism and kind, personal approach makes her an invaluable asset to us all.

Paula Gutierrez of the Ibg building group has been more than helpful on many occasions and has been consistent in and efficient in managing the building at 3410 Lake Shore Drive. She has always made owners aware of any issues in the building and has always kept us informed on a constant basis. Whenever I have called to ask a question she has always been courteous and got back to me quickly. She is one reason why this building is run efficiently and takes her responsibilities at a number 10 level. It is my honor to recommend this company. Shara

As a member of our Board of Directors at the Hinman Condo Association in Evanston, I’ve had the pleasure of working closely with Anastasia during her tenure as our Property Manager. She has been a consistent and reliable professional, particularly when it comes to the administrative nuances and legal complexities that keep an association running smoothly. Anastasia’s knowledge of the Illinois Condo Property Act was invaluable in ensuring our Board remained compliant and well-informed. Beyond the paperwork, she demonstrated a strong command of physical plant issues, consistently sourcing quali…

I've owned apartments in the 3410 Lakeshore drive building for over 20 years, and I've had many office managers in that time. I just wanted to comment on the job Paula Gutierrez is doing since she came in, she has been absolutely fantastic!! Answers the phone every time I call with a cheerful voice, always has time to talk about any issues I may have, is extremely knowledgeable about the job and always follows up quickly when she needs to. A couple of my tenants have also commented on the job she is doing which is extremely important to me knowing they are getting good customer service, giving…

I’ve worked with Anastasia for years, and she’s always been great to work with. She’s organized, communicative, and really cares about her properties. I appreciate her professionalism and the trust she’s placed in my services for her buildings! Thanks again!!

Excellent! Paula Gutierrez is a great Property Manager. Very efficient and helpful. There is no one like her. As a former Board Member, she is the Best i’ve ever had!

I have been a condo unit owner since 1996 and have seen a few bad, poor-communication building management companies hired by our condo association. However, The Building Group–specifically Paula–has been great. A massive improvement in communications and customer service. The best we've had in 30 years.

We have 4 units in total at 3410 N Lakeshore dr, and our building manager Paula is simply the best! We have had units in this building decades and have gone through many managers and mgt companies and we are here to tell you that Paula is the easiest to get hold of and quick to respond to any issues that come up! She does her job with excellence and courtesy, what more could you ask!

Working with The Building Group has been an outstanding experience. Their team is professional, responsive, and truly understands what it takes to support a community effectively. Communication is clear, issues are handled promptly, and they consistently go above and beyond to ensure everything runs smoothly. It’s refreshing to partner with a management company that delivers on their promises. Highly recommend!

I have been working with Karina Bandera for over 10 years. She is always available and very quick to respond. Karina is extremely awesome and caring person. I was very lucky to have her in your group. She is doing a great work. Her professionalism ,great communication, attention to details are outstanding. Big thank you for Karina and entire team!

Ms. Shuvalova is friendly, efficient, energetic, knowledgeable, and a pleasure to work with. We are fortunate that she is helping us to manage our condo!

Marsha, the property mgr. at 5757 N Sheridan was a great asset to the successful closing for the sale of unit 19F! She provided HOA documents upfront at our very first meeting. She supplied them again on a 2nd request. She supplied them again when the lender was changed. Thank you for your patience in working with Kale Realty.

I cannot say enough good things about our HOA Building Manager from The Building Group, Anastasia Shuvalova. If there was a ten star option, I would give it. She is responsive, smart, a problem solver and has experience that is trustworthy. Our Condo is very lucky to have her as our manager. A shout out to Roman also who helped make it possible.

REVIEW OF Anastasia Shuvalova I've lived at Stoneleigh Castle on Judson Avenue since April, 2017. I've been an Association Board member for several years. Anastasia is a leader, a helper, always working hard to inform us of the needs and issues facing our building. Old buildings have problems and we keep her busy. She has a great sense of humor and is always informative and helpful. I am most grateful to have her leadership and voice at our table. Dean Howd, Stoneleigh Castle, 824-2.

I am not giving The Building Group 5 stars, I am giving our Assistant Property Manger, Floria 5 stars. She has been a wonderful asset to our properties. I feel The Building Group took over too many properties at once and by doing so, customer service went way down. Some VP's are not responding to emails, financial statements month's late and changing key personnel without notice, are very poor business practices. Better communication is needed or I suspect many Associations will go else where.

Floria has been great to work with and very responsive to my inquiries. Overall, a good transition to The Building Group.

TBG provides proactive, responsive and caring service to owners across their HOA’s. We transitioned as an HOA maybe a year ago from a legacy property management firm and our transition has been seamless from assisting in the collection of dues, diligence in maintenance of our common areas and enforcement of hoa rules and regulations. Anastasia has been a terrific advocate for our HOA and community being a better place for all. 10/10

The Building group has done a fantastic job for us.

Happy with customer service and attention/care to our building from Anastasia . Keep it up !!!

Here at 822 Judson (Stoneleigh Castle) in Evanston, our property gets excellent service. The people who manage are always responsive when there's any issue, especially Anastasia Shuvalova. We all really appreciate her and the work the whole team does.

Friends, hear me when I say this: DO NOT DO BUSINESS WITH THESE PEOPLE. The Building Group fails to deliver on basic property management services—they don't respond to emails, address issues, or fulfill their contractual obligations. Our HOA was forced into this arrangement after an acquisition and has voiced concerns directly to the CEO, Zac, and founder, Jim--to no avail. Despite repeated attempts to resolve matters, they continue to take our money without providing the services promised. Save yourself the frustration and look elsewhere

Whatever you do, do not hire this management company to manage any of your properties. They are absolutely horrible. Extremely slow to respond to anything. We had a squirrel chew a hole into our soffit. It has been living in the soffit for 5 weeks! This management company does not think it's an urgent issue. My children cannot sleep at night because it is right outside their bedroom window and trying to chew into the attic to stay warm. If that is not an urgent issue, I'm not sure what is. These people should be fired and will definitely have complaints filed against them with the Better Busin…

I've had a great experience with The Building Group, and I especially want to thank Amelia. She was incredibly responsive and went above and beyond to help me with several things even before I officially moved in, which made the whole process so much easier. Even now, she's always quick to help whenever I have a question or need anything. I really appreciate everything she's done!

The management team, and the building staff are the best! Our experience while living here has been wonderful.

I am always happy when i see Lidia's name in the resale department for handling real estate sellers needs. She is invaluable and works very diligently in her role as re-sale She is always very personable and helpful and timely with her responses. I highly value Lidia and know i can count on her. That is peace of mind.

Paula has done an amazing job managing the building. She truly cares about the residents and has made wonderful improvements that have made a real difference. Her dedication and hard work are greatly appreciated!

Paula is a fantastic property manager and has been a very welcome addition to our building. She is very detail-oriented (exactly what you want in property manager) and quick to respond to any questions we have; she keeps everyone up-to-date with the happenings of the association. Our building is undergoing a large project as we speak and it's reassuring to have Paula and The Building Group in our court.

Our Association has been working with The Building Group for many years. Our property manager, Amelia Waters has been a great asset to the community by effectively overseeing every aspect of our two buildings. From large structural maintenance projects to day-to-day issues, she works diligently and efficiently to resolve issues, maintain budgets, and foster great internal and external relationships. Thankful for her expertise.

As a new residence I had to rely on staff for a lot of infornation. Paula and her staff were welcoming and gladly shared the time and expertise whenever I had a question or concern!

Paula and the team are a pleasure to work with! Fast replies to emails...

Anastasia Shuvalova does a wonderful job for Courts of Evanston. She follows up on requests in a timely matter and is very knowledgeable about the association.

Ever since Amelia Waters with TBG took over managing our building, things are more organized and clearly communicated! Appreciate everything she does for us and our condo building.

I like doing work for 3410 N. Lakeshore Dr., Chicago. The staff are very professional. Paula Gutierrez in the office always handle business promptly and is a pleasure to work with. Samuel Dowd, manager Dowd Mechanical LLC

Never fear Paula is here!! Paula accepted the challenge at 3410. She is amazingly proactive in getting things done, completing all tasks at hand, and yet does it with style, grace and with a big smile. Big brother may be watching, but BIG SIS gets the stuff done.

Since moving more than a year ago, I have been navigating the new homeowner waters, treacherous at times, with the help and support of my wonderful property manager. Amelia Water, a professional in every sense of the word. She has consistently delivered needed answers and/or recommendations. I am not merely stating one or simple worded answers or week later responses. Most, I asked her for help on window screens and she reached out to her network to help me out and support me. That is not a job that is caring about the community, an example of care giving. I appreciate her attention to work…

I have lived at Parkside of Old Town since 2010. I have been quite happy living in this building. I love my condo and have a good relationship with the other residents. The maintenance staff is friendly, polite, and hardworking. The greatest frustration about living here is the mail room. It was built in a time when package deliveries were much less than today. Unfortunately, the mail room becomes so crowded it is almost impossible at times to move through it. Also, many packages have to be left in the lobby which leaves them subject to theft. Our condo Board of Directors and our buil…

I appreciated the quick responses and clear communications. I felt like I was dealing with intelligent people. Lidia was great.

After reporting an issue to property building manager T. Roper my concerns were ignored. Follow up calls about my ongoing situation were also ignored. After leaving several voicemails I never received a callback from T. Roper. After being an owner for many years, this is the first time I had to get the condo association board members involved in order to get a response via email from T. Roper. I reported the lack of communication and response via voicemail to her supervisor N. Smiley however I never received an email nor callback from N. Smiley. Since getting the condo board involved, clea…

It's not easy to find a good property management group, and I am SO grateful to have Amelia from The Building Group in charge of our property!! She is the best property manager we've ever had. She's on top of everything, extremely responsive, knowledgeable and goes above and beyond to make sure residents and the property are taken care of. I trust her with anything and everything, and we're so fortunate to have her onsite!!

The team is always attentive and responsive! I enjoy working with them

The manager at my building Amelia has been a fantastic resource to help me during my move into my condo! She is very helpful and sends detailed updates about community HOA news and projects. I like how she replies quickly to my questions and is polite and professional. Thanks for all your hard work Amelia!

Amelia at TBG has been a great property manager. She’s attentive to residents’ concerns and inquiries and resolves most building issues on her own without needing to escalate. She always comes prepared to HOA meetings, which keeps them timely and on point. Beyond that, she’s reliable and consistent. When you submit a request or ask a question, you actually get a follow-up. She keeps residents informed about what’s happening in the building so there are no surprises. It’s clear she takes pride in maintaining the property and making sure things run smoothly day to day. Living here is a lot easi…

The Building Group and site manager Paula Gutierrez are doing a very professional, caring job for 3410 N. lake Shore Dr. Chicago Condominium. Communicating with owners and tenants providing prompt and reliable service when needed.

Our building is very lucky to have Paula as our manager. She takes care of everything so efficiently and with the expertise we never had before. She’s never too busy to address my questions and concerns for the building in person. We hope she stays with us forever! The Building Group has made such a difference in accomplishing our goals!

Fantastic Management! Paula is so quick to respond and always available to help out in any situation. Our tenant has loved living in this building.

Anastasia has been great! She's super responsive, patient, and thorough. Very glad she manages our community!

Paula has very professionally and diplomatically steered the board and residents through the difficult process of funding and contracting work for a costly unexpected emergency special assessment. She handled a number of upset owners in the best possible manner.

Working with Anastasia and the team at The Building Group Property Management has been a positive experience. Communication throughout the project has been clear and professional, and they have always been responsive when coordination or decisions were needed.

It has been wonderful to work with Anastasia over the last two years at our mid-rise condo building. She's hard working, conscientious, responds quickly and follows through. She is available as needed for building emergencies. The Building Group is well represented by her.

I've loved working with Anastasia, she always has an answer for everything and is so resourceful!

Our experience with the company, and in particular Anastasia Shuvalova has been very positive. Anastasia has great communication skills, is extremely professional and due diligent! Thank you Anastasia for your hard work!

Paula always answers my questions in a timely maner. She is resourceful and available. Its important when you live abroad to be able. Best manager we ever had.

I’m very pleased with our service and Anastasia’s quick replies. Thank you

I reside in one of your current buildings. I have an ongoing situation, which I fear may escalate as far as reaching the historical solution. I can’t believe a year ago your company paid for and gave me assurances that if the problem happened again the consensus became for this *particular repair*That the cost of the ceiling repair going forward would be inherited by the Building Group. It’s been ongoing patch work for the last 5+ years. Cagan honored it and your group honored it a year ago. There is supposed to be a pending review regarding this matter again. Because the roof leaked again an…

After a decade of terrible mismanagement, unprofessionalism, and incompetence..... my condo building is FINALLY FREE of The Building Group. No need to single anyone out specifically because previous ratings already do a good job of that. At this point, I think anyone who is still with TBG is just locked into a contract until they can get out. Awful company and would never do business with them again. Joke of a management businesses and it starts at the top

Linda was very sweet and helpful.

Ivanne was very knowledgeable and extremely helpful! Thank you so much for your help.

Frustrating onboarding. Our building recently switched over management to this group. After several email attempts and calls to try and set up HOA payments, they can't seem to organize their processes. Not a positive start.

Floria is very attentive and responds to emails quickly, also looking to solve any issues promptly. She is friendly and professional, which is important for condo owners when contacting their building administration.

I have been working with Suzan George for a very long period of time. I do not believe there is a more efficient administrator. She's always available and very quick to respond. She ALWAYS carries through in all tasks. I have also had the pleasure of working with Zachary Pollack. He is extremely knowledgeable and his support and guidance is immeasurable.

An amazing property manager! She’s Very helpful, honest, and easy to work with. Any time I had a question or needed help, she responded fast and solved the problem. I truly felt supported as a tenant. Highly recommended! . Thanks .Karina Bandera

Anastasia is awesome. She was very accomodating Love working with her

My experience in this apartment with TBG has been wonderful, I have been here a couple of years, and I assure you the staff are professionals at what they do, always ready to listen and offer prompt assistance as much as they can. Their maintenance culture is top notch even in the face of rising cost. Shout out to the team: Karina and Pam, also Eddy and Christan. You guys rock.

Support for rental units in condo building is horrible. Although move in/move out fees are charged it takes months to simply change the names on the mailbox and add the new tenants to the intercom. Even with multiple email requests, follow-up, and phone calls.

My stayed at their building was a blast - I stayed there for a couple of years would have loved to stay more but I got transferred to another state for work. The whole experience with the Building Group was just awesome. Amazing hospitality and great understanding. Splendid property to stay in.

My building is managed by TBG and what started out as rude and incompetent “service” has become downright insulting over the 5 years I have now owned/lived here. We work hard to pay our HOA fees— they never miss a beat in withdrawals or raises— and yet somehow our building is in absolute shambles. A couple of years ago, things worked. It was never the fanciest building, but the AC, garage door/s, laundry machines all functioned as designed. As of the past year or so, after the TBG hired on Express 11 to take over maintenance and contracts out to some enigmatic servicers, absolutely NOTHING get…

Tamara expedited this project faster and more professional than any other Association manager I’ve worked with over my 30 plus years in the remodeling industry. I look forward to completing this window project for Morningside Condo Association and working with her on any other projects that arise in the future.

I would give them negative 10 stars if that was an option. Do yourself a favor and do not hire them. You are probably even better being self- managed. It was mind boggling how terrible this company is. Our building was initially managed by Cagan and our contract was bought out by the Building Group. I will say that this is the most unresponsive and inept company I have ever worked with. They drop the ball on every little thing as simple as paying vendors and paying our monthly utility bills. We had to follow up countless times to get our vendors paid after work is completed. They consistently…

The Building Group is the worst. My mom died in January 2024. We've been unable to list her unit due to all the problems with the common area maintenance of the building. Every time it rains there is more damage to her unit including crumbing drywall. I have 19 months of communication with the building group pleading for these repairs to be made. They have finally corrected a sagging strucutural beam under the unit. However, the promise that tuckpointing was completed is either a lie or they hired a shoddy crew. We've had a mystery charge on the HOA account for several months that no one can t…

Floria is God send. She is extremely reliable and easy to work with.

Working with Tamara has been a blessing! Our previous property manager was severely negligent but we were switched and are now in a new and beautiful world. It has been such a positive experience working with her. She is highly competent and on top of the work. She is quickly setting a new high standard and if she is your property manager, you're in good hands.

My building in Rogers Park is next to one of The Building Group’s condo properties. The garbage is continuously overflowing in the alley. Maybe they are too cheap to pay for more than one dumpster and/or more frequent pick-up? This does not reflect well on how the building is managed and it poses a health hazard to the entire neighborhood. The rats are loving it, however.

Anastasia is a joy to work with at The Building Group. She has been managing our building for a few years now and is always on top of everything. She is quick, responsive, and transparent when it comes to fixing any issues that occur. It’s a pleasure working with her.

I am happy how the property management team has been taking care of the building. Anastasia Shuvalova is the manager and is very responsive to my questions and issues. Thank you

Awesome! I just moved in a few months ago and have had a great experience so far. Anastasia from The Building Group is super responsive and timely for any questions I may have. The association does a great job at keeping up on maintenance and keeping the grounds looking well kept.

DO NOT do business with these people. Working on two years with an active leak, my property is unlivable. There’s tarp and buckets in my bathroom. No comprehensive plan to understand the problem, no expediency to get it done, just a crumb of help if I can continue proving it with pictures of the leak. I’m sick of taking pictures of standing water and muddy buckets for them. Each request follows a pattern. Deny responsibility, blame it on the owner, delay repair. Then after they claim something has been fixed, the cycle repeats. Two years.

They never return your messages.

We have really been happy with the level of customer service and attention to our building's need from Anastasia, our building manager from The Building Group! She is so attentive, supportive and has reliable resources at the ready. We are very grateful. AND we very much appreciate the new management company, The Building Group who is super efficient and there to see our building's needs met. Thank you!

The work this team does to ensure our HOA is stable has been immensely appreciated. Anastasia is a top-notch contributor to our living space and I cannot thank her enough for her time and knowledgeable contributions.

Anastasia Shuvalova has been great to work with and always keeps us informed of any important dates and/or upcoming changes related to our housing location.

I'd describe my experience with them as "below average". The messages I receive from them are not personalized. When the HOA fees are increased, and I've already set my higher contribution, I'm still messaged that the fee has increased and my payment needs to reflect it. I find it disorganized. There is a portal, and while it's not the pinnacle of design by showing me pages and then telling me that I don't have access to them, it's workable. Overall, given the opportunity, I'd look elsewhere. Shoutout to Anastasia. She's been responsive when I've had questions or comments! Edit: 6 months l…

The Building Group has been great at managing our condo building. Our property manager, Anastasia, is always quick to respond to any emails/questions and ensures that our requests from our regular HOA meetings are taken care of promptly. Great experience so far!

Great association, fast response, professional, and easy to work with!!

Unresponsive

I have a problem with hot water. Staff don't respond to phone calls or emails. I can't recommend this company.

I can’t speak for the rest of the issues that others are experiencing with the building group but I can state that all of my interactions with Tamara Ibraheem have been exceptional! Tamara always responded promptly to any questions or problems that I’ve had! She even responded to issues while on vacation! I’m dismayed that she’ll no longer be my agent and that whomever replaces her has a pretty high bar to meet! I wish her the very best in life and I hope the building group as a whole can get their act together and communicate as efficient as this young lady has! Let’s get it together Building…

Kind of mixed feelings here. Lots of good people, Tamara, Nick and Kristine have been great to work with but seems like TBG bought off more than they can chew with the resources the choose to commit.

I can't compare to other management co's, but strongly advise looking elsewhere. My experience, going on 2.5yrs now, has been nothing short of horrible. Unprofessional at best and seemingly unable to perform basic management tasks, like responding to emails in a timely fashion (sometimes ever responding to emails without multiple follow-ups, and even then no responses). Among other issues, they attempted to gaslight me on the source of a disturbance affecting my unit for a year despite knowing full well the source of the disruption, and many (though not all) of their managers are outright disr…

Not a good impression of an office team employed by TBG. Communication and follow up, attention to urgent matters, enforcement of rules (no dogs allowed, no Airbnb allowed, etc) -- all subpar. In the past I was renting for decades from individuals and companies, large and small, good and bad. Owners deserve better. Update: the lack of response is APPALLING. Calling TBG about on-site staff is useless if one is redirected only to on-site staff. Two years since I bought here, and a leak issue is still not addressed. The volume of water intrusion is large if not trapped, and poses risks to…