TruHaven Homes - Residential Property Management Reviews

I am on the board of a duplex community in Deerfield, Il. I have served long enough to experience other management companies...and so I can fully appreciate the positive impact Rachel and her company have had on our community over the past two and half years. Truehaven offers a personal touch and an attention to detail (and timeliness) that was so frustratingly lacking with other management companies. I can't recommend this company enough to other boards.

I am a former board member of a client of Truhaven’s. I had to personally pay to have community-wide work done because they were being slow to respond, and Truhaven did not do the right thing and repay me. Fast forward, after telling Truhaven to take me off Board related emails, they included me on ver private correspondence that is confidential to the board, including a Collection Status email. If anyone wants to know who at my former community is near collection status, I could tell them, and that is so wrong because I have no business knowing. I found Truhaven to have a high-and-mighty atti…

Rachell Runion and the team did a great job managing our property over the last 3 years, particularly with a 6 hour time difference. I would recommend her to any Landlords that require property management and Tenant management services. 5-stars. Thanks Rachel!

Rachell and her team have provided outstanding property management services. They are prompt to respond to tenants and owner questions and needs. I am grateful to have them looking after my investments!

My wife and I bought a house in Lake Forest unsure of when we could move in due to our jobs in Europe. We researched and found Truhaven. Rachell and her team gave us outstanding service over the period until we did move, keeping the house rented and responding quickly and professionally to every issue, and communicating fully. They have our strongest recommendation.

Thanks for all of your hard work as we moved property mgmt companies. Lots of moving pieces and the board appreciated the team's dedication!

I was being assisted by Diana at the office about some accounting issues, and she was just wonderful. Knowledgeable and friendly, very pleased with the outcome. Thank you.

I highly recommend Rachell. She is always there and promptly responds to any questions you have about your house. She handled some emergency situations with our home efficiently.

We had an excellent experience working with Rachell and TruHaven Homes. From the very beginning, she demonstrated a high level of professionalism, expertise, and efficiency. She provided prompt responses to all our queries and showed a deep understanding of her trade. She helped us set up our property for rent seamlessly and found qualified renters within just 2-3 days of the listing going live. The entire process, from marketing the property to handling paperwork, was smooth and well-organized. Her attention to detail and thoroughness in managing the paperwork gave us great peace of mind. T…

Not sure who posted the other reviews must be all from owners. This company is incredibly hard to deal with from a renters point of view. Please do not hire them to handle your properties, your renters will thank you! Wish I could give 0 stars. This is an alias. I am not confused.