Waterton Reviews

I had a very positive experience during my lease renewal thanks to Toni E. in Centralized Renewals. They were professional, responsive, and took the time to understand my concerns regarding affordability and added fees. Rather than giving a generic response, they worked with me and presented a revised offer that ultimately allowed me to remain in my apartment. That level of attention and care is not something I take for granted. My direct experience with Toni and the renewal process was excellent. I truly appreciate the support.

Good luck ever getting any answers you may have about your leasing information. But sure they will email you every single day multiple times when your lease is ready for renewal

This is my first time renting from Waterton and it will be my last. Any company that can require $6,000 to buy out of a lease PLUS 60 days notice AND still pay the 2 months rent during that time is clearly just about money and greed. I've bought out many times to move out of state for a job, it happens. No big deal. Never once was I asked to pay that outrageous amount of money. When I simply asked for clarification about the amount because certainly it must be a typo, or the amount due is just the fee and not the rent also, their robots in the front office doubled down on how I "signed the …

I normally would not take complaints to the internet, but after countless unanswered emails and attempts to contact management, I feel like I have no other choice. My apartment at the Shoreham flooded on May 15, 2026 (almost 2 weeks ago) due to a leak caused by the building while filling the pool, impacting multiple units and floors. Since then, management has provided ZERO communication or support despite many residents being displaced and my personal belongings being damaged. I’m sharing this simply to help others avoid ending up in the same situation I did. Extremely disappointing experie…

Get 1 star for a reason, very ignorant and arrogant management for renters

Lived here several years nicely managed property in a quiet location and walkable to all of downtown

Do not live at element deer valley apartments in Phoenix Arizona. Roach infestation since day one of moving here. I have been living here for almost two years now. these roaches are coming out of walls, vents, cabinets, mirrors, fridge, sinks, ovens, under counters, bathroom, laundry room. Management has barely done a thing about it. They have fogged and had pest control come in. The pest control guy said they have been in quote “ chasing the roaches around for years”. Excuse me years and nothing has been done. I am videos and pictures of these roaches. We have used our own resources for thes…

1. I am a disabled citizen, that applied for an apartment and paid the 1st months deposit that was subsequently denied. Upon denial, 45 have elapsed and I haven’t to receive my initial deposit back. 2. I requested for the transaction to be refunded to the card from which the payment was made. The property management company refuted and reassured me they HAD TO mail a check. 45 days later, and allegedly 3 checks later, I have still not received my funds…did I mention I’m disabled and on a fixed income from social security. 3. Upon calling the office on a final time, my information was taken t…

DO NOT RENT HERE These guys served me a 5 day notice 8/7/2025 and refused to accept payment by anything other than a certified check because I was late for my August payment. Never had a single late rent payment prior. Been staying here since July 2024 and renewed my lease last month, big mistake and feel bad cause I like this apartment AVOID pls WHAT A JOKE 🤣

I am a resident of over of the Waterton Properties in Las Vegas… honestly I love there staff here.. I’ve been here a long time, before Waterton. My issue is this HORRIBLE ANNOYING TIME WASTING AI BROOKE that was implemented. With property management PEOPLE is the point 🤷🏽‍♀️ More and more the property has moved away from person to person contact and it’s enough to make long time residents think consider leaving 🤷🏽‍♀️ Again the staff are great… but residents miss the personal touch 💔

Not Worth the Stress – Avoid Living at Ashford Belmar by Waterton Living at Ashford Belmar has been a frustrating and disappointing experience. Since moving in around 2022, I’ve seen constant turnover in management — there’s a new manager every 3–6 months, and unfortunately, that lack of consistency shows in how the property is run. The leasing office is unhelpful and unreliable. They’ll tell you they’ll fix something, but rarely follow through. The amenities are a joke — they’re constantly vandalized and closed, and the sauna and steam room have never worked since I moved in. Parking is a …

Very bad customer service. Does not return calls i have been waiting on my 300 security deposit for 2 mths no one is calling back and no one is ever available i truly hope i don't have to go to court just to get my money cause it will definitely be more than 300. I would never recommend this property to anyone at all

SLUMLORDS!!! I made the mistake of leasing for a year at The Montrose, a disgusting, run-down building that grossly over charges for out-dated apartments. Maintenance never responds to repair requests and then they hit you with scam charges after moving out on repairs that they ignored for an entire year!!! The elevators are ALWAYS out of service. Get used to the smell of rotten garbage wafting through the building, the multiple dumpsters directly beneath the building from the grocercy store add an extra special aroma during the summer. And don't let them sell you on any of the ameneties, the …

I moved into one of their units. I will not say where to protect the staff, I haven’t had heat or hot water since I moved in 3 weeks ago. After talking to the maintenance staff, they informed me that they were understaffed and have reported issues on my appliances before, and that Waterton refused to replace certain appliances that were known to be faulty in the interest of “saving money”. In the event of saving a few hundred dollars, for only a few months, they have enlightened one of their tennents of their awful business practices, to report a few hundred dollars worth of higher earnings a…

I have lived here for almost 8 years and I have had mold issues. First time it took over 2weeks to get some one out and then there was no checking for leaks they just covered it up, then in the dining room they came in put bleach water on it never checked for leaks and now again same thing in dining room they came out Friday evening put more bleach water management will not contact me to let me know what is going on it is making my little dog and my self sick. I have had enough and I’m calling my attorney this is all unexceptionable. Waterton expects their rent on time but sure don’t get in a…

I lived at Carrington at Barker Cypress. On May 16, 2024, a tornado hit the complex, tearing shingles off the roof and causing extensive damage to my unit. Shortly after, Hurricane Beryl struck, making the apartment completely unlivable. Since then, dealing with management has been a nightmare. Despite over 22 email threads exchanged, management has consistently refused to cooperate in providing a letter confirming the damage and my displacement, which FEMA requires for financial assistance. For over two months, the manager refused to write the letter, and when she finally did, she has consis…

I had been calling to resolve an urgent issue and hostile behavior of shoreham management but I have gotten no response. Look at the photos of email and call log with no response. I was charged $300 for using the party space I was told by maintenance team I could use fee of charge. When I tried to explain them that we cleaned after and the room was not even fully functional. Moreover I was told I could use the space free of charge. Not only I’m surprised to see the charge but they gave me 5 Day Notice which is brutal. I request you to please resolve this matter. Please don’t reply to this re…

THERE IS LAB-CONFIRMED BLACK MOLD HERE. DO NOT RENT HERE. You will face issues such as mold, unlicensed work, misleading repairs, damage to your stuff, & possible eviction if you insist on proper repairs. I posted all the receipts so you can see for yourselves. They're CORPORATE SLUMLORDS. Since moving in over a year ago, I’ve had issues with mold/suspected water damage. I have allergies & initially trusted the maintenance team’s assessment of a “bad paint job,” despite my concerns about prior water damage. In May 2023, mold appeared on my AC unit. The work order was marked complete despite …

They're apartment called willow hill Apts is trash. I tried to rent a place here . Got approved and put down a 150 dollar deposit. They never answered my calls. Or emails.. long story short I had to find a home and looked elsewhere and was promptly moving into my new apartment . Which I love . This place is dirty . Smelly. And trashy. I literally wanted to throw up when I went to look at the apt . I'm still waiting for my deposit back . This company is trash. They're good for taking your money but everything else they ghost you. Read all the reviews people. Look for yourself

For a management company this is very bad when it comes to the District West Gables building in Florida, terrible experience and after my moved out they are charging me $500 for repairs claiming to have changed the carpet (I left it clean and without stains I have photos to prove it) and the refrigerator drawer was broken (which was already broken when I moved in and they told me they would replace it and that never happened). Absurd, I really hope you can reverse this situation.

I would give it to one star on the way I have been treated at the residency. This is an email I wrote and still haven’t heard back from. It doesn’t seem like anyone’s communicating with me on an update on the new installment for AC in my unit 7395 W. Ohio Ave., Apt. 203. I would like an update as to when this is going to happen. It’s been three weeks now that I have no AC in my apartment and the office is aware. I have health conditions regarding this situation as well as a dog who is overheating every night. I understand that I am on the list to receive a new AC. But I would like to be comp…

Just like another resident at Tides 3 months ago, I had the same experience with my final bill (incurring no additional charges, apart from regular utilities!) being sent to collections TWO BUSINESS DAYS after receipt by email, after payment was already in the mail (Waterton refuses to accept online payments for whatever reason, and mail takes longer than 2 days). Waterton tries to turn every interaction into a fight and acts like slumlords. They'll respond with the usual generic message—ignore it, because actions speak louder than words. If they really cared, I wouldn't be reporting the same…

Make sure you read 1 star reviews. I lived at the Abstract at Design District in Dallas. The entry doors are always broken anybody could get in, garage door is also always broken, main elevator never worked, cars were always being broken into, and there was a shoot out in the parking garage and they failed to tell the residents. My water bill kept randomly generating to $500 for 2-3 months and I had to let leasing office know but they never knew why (It was only me living in that apartment there’s no reason why my bill should be that high). It’s not a safe place to live at all, there were alwa…

The worst property management company I’ve ever rented with. Verona at Boynton beach. My dog was attacked by another residents dog 2/12 and the management refuses to reply to emails or phone calls. Now I’m stuck with massive vet bills and a hurt dog. All I want is a sorry you experienced that. They can’t even do that. They haven’t even asked if our dog is ok. Nothing but excuses since we moved in. First apartment was infested with mold and they moved us to one that was way worse and not even repaired from the previous tenant. Hidden fees after you sign lease and they are not explained. We have…

Their property Willowest In Vinings (Atlanta) is trying to charge me almost $800 in move out fees even though I dealt with a roach and gnat infestation for 6 months. Tried to dispute it and they only took about $30 off. I keep trying to talk to someone at Waterton corporate and the receptionist keeps saying someone will call me back and NO one has. I'm stuck making these payments bc it will mess up my credit if I don't. Ridiculous

THE Washing machines do not work. This management company is beyond words the worst I have ever experienced in my life. I've been living in Chase Knolls for eight years. I had to aggravation with a tree that they refused to prune actually fell down on its own plus the washing machines are constantly leaving my clothes wet. This management company sucks. It is the worst worst irresponsible, neglectful

I put in maintenance request which are repeatedly marked as completed and ignored. Waterton took over my complex a year ago, I miss my last management company. Also, I understand a pet deposit, but can someone explain why I have to pay rent for my pet every month. TO RENT THE SAME SPACE I'M ALREADY PAYING FOR? Seriously! Just another ridiculous, nonsense fee. Just price gouging. Uping the rent almost $100 every year clearly wasn't enough.

There is a severe smoking problem in Presidential Towers. Despite bringing it to the attention of the management team multiple times, they have not taken any action to address the issue.