Westward360 Reviews

Recently my condominium complex had joined with Westward 360. I had a bit of confusion transitioning between companies with my monthly maintenance payment. I was very pleased with how quickly and efficiently Rey had remedied this issue. Since joining with Westward 360 I was also happy to be informed we have employed a different landscaping staff which was solely needed. With this new company I am looking forward to getting some unresolved issues solved that I have had for some time with my condominium board.

Barbara was quick to correct our billing problem during an after hours call. We'd be set to auto draft since 2007, but somehow the HOA increase didn't adjust this year. She got us squared away quickly. Thank you Barbara!

I am impressed with her professionalism by keeping us informed during the whole process. I am one of the people that realize how difficult it is to get bids, contractors, board approval and work started/completed. Pola does a wonderful job and all the while handling 100 units and the vendors for property management

As an owner at Hanover, Director Amia Graham has been exceptional with every question, concern, or experience I've needed to contact her for. She responds in a timely manner to all emails and quickly resolves all concerns. She also interfaces well with George and the Maintenance team, providing very rapid resolution of any structural/maintenance issues. I don't know if the front door staff are part of Westward 360 or not, but they are all very professional, competent, friendly, and helpful. I've been very pleased so far.

By far the most unprofessional "business" and employees I have ever encountered. Zero reading and writing comprehension. Lack of proper communication. Predatory tactics, vindictive attitude, do not follow their own written rules. They will breach fiduciary duty and impede on your rights. Zero organization. BUYER/CLIENT BEWARE

This has to be the worst HOA management company around. They do not keep the common grounds cut regularly and the ponds behind the 17 houses on our street are completely covered with a mat of algea. I have contacted them time and time again and nothing is resolved. It seems to be a money grab for these companies. I guess the public service commission and news media will be the next steps to take.

I called Westward360 couple of days ago since they are managing our building, regarding couple of issues. They put me in touch with Les. She was prompt and professional, everything went very smooth.

I was very frustrated trying to register for a new portal. Fortunately, I was able to speak to Tess on the phone. She had a lot of patience and was able to get me started. She was very personable and efficient. Good start for me with the new company. I met one of the directors yesterday and told him how pleased I was with the response from Tess.

Alec did an excellent job helping me with the problem that I had. He was very patient and kind in explaining to me the payment process and showing me that I didn't make a mistake when I thought I had. Thank you Alec.

This was the worst application experience of my life. I wasn’t even communicated with directly. Not a single person called me but instead called my mother from my reference sheet and gave her all of the information. On top of that, they kept stringing me along stating that, “we will get you approved and squared away, no worries” and then didn’t let me know anything about the place, until the day my current lease expired, (via my mother). All of this just to tell me it was no longer available. Shameful people. I am disgusted and disappointed.

Currently having a terrible experience with westward 360 as a tenant. My fiancé and I are currently renting in west town and our air conditioner broke at the end of May. A contractor then came and submitted a quote to westward 360 on June 1st. It is now about to be July and our AC is still broken and there has yet to be any timeline established or communicated. I called on June 25th to ask for progress and they said they are waiting on the owners approval. I then asked when the owner was notified and they said June 25th. The owner was not notified about the repair until 25 days after the quot…

Barbara was helping me with sing in on the portal today very nice and patient with me I’m not good with technology but with her help I did it thank you batbara

I am very satisfied with their service. How quick, accurate, and responsive. Much thanks to Leah A. (Las Vegas) for helping me, answering my questions, and providing all the information I was looking for. Thank you so much!

TERRIBLE. No one ever responds after multiple attempts at calling, texting, emailing.. And if you do even get a response, workers are beyond incompetent. What are we even paying this business for? I’m convinced they are just scamming people at this point. Please save yourself the trouble and look elsewhere for an actual professional business.

I had a great experience with Shawn Kerby. I was having a lot of difficult setting up my login information and he stayed with me until it was set up! He was very helpful and supportive

I’m only giving the second star because Gilbert of the maintenance team came thru today and went above and beyond by replacing the tub stopper of my “brand new tub” …which is what he was sent there to do…but while there he put an aerator into my bathroom sink faucet that’s been spraying me in my face for years and fixed that sink drain plug as well…it was completely disconnected. I would love to come back and leave an updated review for this company now that a new team has been assigned to manage my building which consists of a main house and a coach house totaling 6 units. I’m holding my brea…

Price gaugers! I use to only have to pay for things on the inside of my condo when Cortland managed our property. Westward will make you pay to have the water shut off to fix a plumbing issue. Gina the property manager responds when she feels like it. We must come together to vote these people out, and find a new property management company. Soon!

The worst HOA company ever!!!! 0 stars. All they do is take your money and help with nothing and never answer any service requests or get back to you.

Thanks to Johvs Estrella for helping me resolve online payment issues

Jade was the best she handled the whole the situation and she was very good and nice at the same time good to have some one like that handling situations

Stephanie Selanga was very helpful for me!! Thank you!

Do NOT rent at 3506 N Reta Ave, and think twice before renting from Westward. We had an absolutely horrible experience dealing with a rat infestation in our apartment over the course of six months, and management repeatedly brushed us off or ignored the issue entirely. This is a large management company that puts in minimal effort and gave us the runaround at every turn. Their maintenance request system is AI and seemingly designed to delay and minimize requests rather than resolve them. We first emailed management about rats on 11/10. After finding more, we followed up again on 11/16 and r…

Christine helped me a lot , super communication!

They don’t care about residents. You have to report their violations to the city to get any sort of resolution. I currently have a hole in my ceiling exposing me to black mold. Haven’t heard from them in days.

I am in a bldg managed by Westward. All I can say is stay away from this company. My unit sustained water damage. For 2.5 weeks, I reached out to Westward multiple times via email and phone calls. They NEVER responded until I brought in the a board member from the bldg. Stay away, crazy unprofessionalism.

Rey Reyes was very helpful and answered all my questions professionally.

LES has been great to work with and very helpful.

Unprofessional and completely unresponsive. I’ve reached out multiple times about our lawn maintenance and have been totally ghosted. They take your money but won't return a phone call. Avoid this company.

I would give zero stars if I could. Truly the worst management company I could ever imagine. Fraudulent charges left and right, unresponsive property managers, non-functional online portal, require a cashier’s check and then can’t keep track of it after it’s been received and formally logged at their front desk. I can’t believe they are legally allowed to operate. Avoid at all costs.

Worst company EVER!!! They think it’s ok to neglect there properties. If I could give zero stars I would.

The absolute worst of the worst, slummy, scummy, lying, greedy, evil, company. I took Westward to small claims court after the apartment I rented from them was infested with roaches. I won my lawsuit against them and I am owed over $3k OF MY OWN MONEY that WAS STOLEN FROM ME. Over one year later, I have not been paid a single cent. In fact, they have lied about sending me a check. Please save yourself the emotional and financial distress of renting from this soulless, abhorrent, disgusting business. I hope someone from Westward is reading this, because I want you to know- I will be recovering …

Gilbert the handyman came by today took care of business of the issue we were dealing with a smell and went above and beyond and now the smell is gone! Appreciate the help Gilbert!

Horrible experience with westward 360. My husband and I have been constantly calling, emailing, texting and have not received a response in nearly a month. Our sump pump is making a long and continuous noise that is disruptive to our sleep, every night. No one seems to care as there is no response from their team. Would give zero stars if possible

Jess has been very responsive to any questions that I had and provided information in a timely manner

The absolute worst management company! Sent an email 3 times to get us parking tag and no one answered! And they sent no one for cockroaches treatment! We are paying too much for 0 services.

I did not get the fob that I want. Never heard from Debbie Nison

Westward 360 -there is a disconnect between the customer and company. EXTREMELY SLOW or delay with answering administration questions or financial concerns. May take up to 3-days for question to get answered. FOLLOW-UP to concerns is not an option.

Working with Chris del Cid has been ultimately the BEST experience I have had in my entire rental history. His swift communication and assistance was AMAZING. He is very thorough and made this entire experience so simple for me!

We worked with Marissa to help us find our next apartment and she made the process very easy! She was accommodating to our schedule with viewings, responded right away to any questions we had, and kept us in the loop about the apartment the whole time. We would definitely work with Marissa and Westward360 again in the future!

I spoke with Kirk today regarding rental payment. He was exceptionally professional and explained the solution clearly.

I had a great experience working with Jane Erica. She was very professional, responsive, and helpful throughout the entire process. Communication was clear and smooth, and she made everything easy to understand

Jess Estabillo was wonderfully helpful and very quick to respond to my moving needs (which had last minute changes). Moving is so stressful, so having Jess's efforts were greatly appreciated!

I recently moved in and Mia Naelga was of much help in any areas I asked about! Made it a smooth transition because of her

I have had a number of questions to be answered and a very minor issue that needed being taken care of. The representative I have been dealing with at Westward360 is Joc Espino. He has been extremely easy to deal with. When I have a question or issue he gets back to me in a very timely manner. Extremely professional. This is why I gave him 5 stars

we went to visit a unit with the agent Marissa, who was very helpful, attentive, and quick to answer questions! absolutely don't think we would have had as smooth or enjoyable of an experience without her help!

Gilbert was So Helpful in fixing my door!! GREAT WORK!!

Lawrence always does an outstanding and fabulous job and communicates with us directly in a timely and efficient manner. We have had issues coordinating with management and their communication can be delayed but we can always count on Lawrence to find a way to help us! This review is solely for lawrence and not Westward30.

Emilie assisted me with logging into the Westward360 website. Seems like there was no email, or phone number for me to be able to gain access. She was very quick to see the error and had me connected and able to login without difficulty within 5 minutes. Great asset to the company in representing, and with the knowledge and skills to do the job very timely without issue.

Shawn has been great! He definitely came through.

Marissa Kutchin was a lot of help! Great agent, very friendly, communicates well, and very helpful. She made our application process a breeze

Marissa was wonderful assistance with helping us secure a place, incredibly patient, reliable, and quick to respond during her working hours. We wish her as much fortune as she brought us!

******Update***** still no response from Sydney/Westward so now I have filed a complaint with BBB. An absolute disgrace to be called a property manager. This management company has been by far thee worst company I've ever had the displeasure of dealing with. They dont respond to emails or return calls but will send out several emails asking for Christmas bonus funds. They charge a ridiculous monthly fee for thier service and filters but dont fulfill either. I have sent emails for months about the filters/garage key fob/mold/etc but never get a response when I finally got someone on the phone a…

I would strongly encourage anyone considering renting with this property management company to think twice. My experience was extremely frustrating from the very beginning. On move-in day, I was given keys that didn’t even match the unit. I had to wait around just to get the correct keys, which set the tone right away. When I finally got inside, the unit was in unacceptable condition — it was extremely dirty and clearly had not been properly cleaned or prepared. To make matters worse, the refrigerator was broken when I moved in. I ended up losing all the food I had brought with me, and there…

Lived at my apartment unit for 3 years, with Westward 360 taking over for the last 6 months. Used an inefficient AI bot for all maintenance requests, completely ineffective communication systems, and when my ceiling cracked from rain damage they sealed the exterior issue without notice but then didn't fix the crack in the ceiling. My neighbors and I all had issues with them.

Paolo was the best person I spoke to the last week about HOA Docs being ultra delayed. I have about 3 hours worth of total phone calls in to Westward 360 since last week. We were promised HOA Docs 04/13 and finally delivered today 04/22. Paolo listened to the issue at hand, gave me respect and courtesy and resolved the issue. Top notch customer service. Thank you Paolo. Prior to talking to Paolo, I was hung up on by Janet or Janice possibly. My situation was very complex and it appeared she did not want any part of it. I really hope the phone call was recorded so management can listen t…

WESTWARD360 RETALIATES IF YOU ASSERT LEGAL RIGHTS. STAY AWAY! About two months ago, all of the laundry machines in my building were down for over two weeks. I complained repeatedly and encouraged some of neighbors to complain as well until it was finally fixed. A couple weeks later, I received a notice that westward was raising my rent $160, which was 13%. Simultaneously, they were advertising another comparable one bedroom in my building for $50 less than my renewal rate so it was clear to me that the size of the increase was retaliation for the protected actions I took. I sent a dispute let…

NOLY definitely deserve all of the five stars and more. His attitude as well as his professionalism is what is needed in the world today. Thank you.

Rey was the person who helped me by clearing up a situation which had me confused! He was very patient & took his time to help me!

Marissa did a great job and was very helpful answering all of our questions

Rey did a fantastic job! Helped me with everything I needed!

Rey did the excellent job, he is very polite, very be patient, and direct me find the documents those I need. I’m really appreciate.

When I spoke to the representative, Mona Aquino, she was so helpful and efficient.

So disappointed. Had a tour scheduled at 1:20 pm for an apartment and find out that the unit cannot be shown today. I drove 45 minutes from the suburbs to come see the unit and was never notified of the mistake.I waited 20 minutes outside of the unit before I called the realtor. I was told that the unit could be shown another day....very unprofessional.

Shawn Lee Alingcao has been from the very start of our working relationship always helpful and happy to assist. Shawn is steady and reliable providing timely responses that translate into a superior level of service.

I spoke with May today for assistance. She was very kind and patient with me and gave me all the information I needed.

Mona at Westward is a great customer service representative. She was quick to help me to resolve an issue.

I had a great experience working with Westward360, and I want to specifically recognize service technician Eric Trujillo for his outstanding support. I recently dealt with a situation involving property damage and needed help locating security footage. Eric was incredibly communicative, responsive, and quick to act. He kept me updated every step of the way and made what could have been a stressful situation much easier to manage. His professionalism and efficiency really stood out. Thank you, Eric, for going above and beyond!