Bridge Homes - Indianapolis Reviews

The Bridge Homes Property Co is managed by unprofessional staff starting in the Indy office to staff property managers working on homes for renting. Homes are not properly maintained and Bridge absolutely does not care. Why? Because none of them live in these subdivisions and homes. They just swooped up all these homes from out of the state during covid or earlier, gauged prices and collects high rent on quickly run-down homes. Just SELL the homes so decent people can buy them & fix them up. Better yet, get out of our state.

The commuction between them and the company they use for maintenance is terrible. My house is currently uninhabitable and there is no time frame to fix it. Scott replies legal demands are unacceptable.

They've only been my property management company for a couple of months but so far so good.

Very nice staff and extremely helpful and will help you with every step in the process, by far the best moving experience I’ve had.

Rachel was super helpful and understanding during my move in process. She has been urgent to answer all of my concerns and questions. Hassle free service. The home was also very clean at the time of move in. So far so good. Super grateful to be in touch with Bridge Homes!

Dont rent from them

Be very careful if you rent from the central Indiana location. I highly recommend you take pictures of everything when you move in. They will do everything they can to not give your security deposit back. They sent me my move out calculations. I moved out on the 26th of the month so no need to pay for any rent related stuff for the next month. They attempted to take money from my security deposit for pet rent, renters insurance ins, and etc. I had to bring that to their attention. They only took it off bc I said something. They also tried to charge me for pressure washing the outside of the h…

Great move in experience with Bridge Homes. Rachel was responsive and assisted me with all my questions/concerns. I would recommend.

Scott, who works at the Indianapolis office has always answered all of my questions or if need be has always followed up. All of my concerns have always been answered

Never rent from a business not a person, no verbal communication they send 10 different Angie’s list people out here just to get cheapest band aid they can, make sure house isn’t already sinking shifting infested underneath etc, cause you’ll be the culprit once the tenant. And they expect to send a repair person any hours of whatever day and u have to be there. But to afford the RENT the raise so far every year as things get worse, u got to be at work every single day! Thanks bridge homes for helping!

Rachel was fantastic and very helpful throughout the entire process. Everything was very simple and well explained to this day. Everything is going as agreed, and we are very happy and grateful, enjoying the property and the neighborhood. I would recommend Rachel and Bridges Holmes a million times over.

My family and I have been rentals for over five years and this company has completely gone down. I will never rent through them again once my lease is up. I've been patiently waiting on home repairs for almost a whole month and still no one has given us a day of when repairs will be fixed. Poor customer service.

This company has the worst management I have ever dealt with. They hire cheap maintenance people who have no clue what they are doing. They failed to have a working bathroom for 3 months after moving in. I gave them standard days notice we are not renewing the lease, left on the day we gave, and they lied saying we left a few days later. Their resident package is a scam. Do not get it. The filter was the wrong size and continued to be the wrong size after many complaints. They raised rent on a rundown house that doesn't deserve to be 1800 a month. Money hungry corporates land owners with n…

I lived there for seven years. We had a healthy landlord/tenant relationship.

Everyone has been so helpful and has made it so easy for us to get into our home as soon as possible.

My property was previously managed by Bridge/GOAL properties - the maintenance is a joke. The staff are awful. The house was not move in ready at all when I got the keys. The entire home was filthy, never cleaned from previous tenant/owner. I mean FILTHY. The gutters and air ducts had never been cleaned since the home was built 22 years ago. Maintenance takes days to respond, then they send out some 3rd party losers who are clueless. Make sure to document everything with photos. Landlord sold the property and never gave us any indication it was for sale, or an option to buy. Got a letter in th…

Thank you for the good treatment you gave me, I really appreciated it. When there is a problem at home, I write to you about it. You do not take long to solve it, and you always treat all cases well. Thank you very much. I am leaving home with great regret, because my experience with the company was really excellent. It was really good. Have a nice day.

We ran into a few issues when we first moved into our new house rental. It was a little disappointing and frustrating, but Bridge Homes was very quick to respond and fix the issues.

Bridge homes cares about their customers whenever we have something that is broken they are always prompt to fix it whether it would be inside or outside the house. Ms Coomler is very prompt to answer my questions that I have via the portal. We love the house we are currently renting I would recommend bridge homes they are very reasonable and the people that I have conversed with are extremely nice.

I’ve been renting from Bridge Homes for almost 4 years in the same property. Initially, during the first year, we were happy with the arrangement, and it gave us some insight into what it might be like to own a home in the future. However, there are several ongoing issues that have become increasingly frustrating over time. One of the main challenges has been the maintenance process. When issues arise, such as a broken toilet, we are required to report them to the landlord and wait for a response. Often, this takes several hours, during which we are left without a basic necessity. Time is a c…

My property used to be owned by them but has since transferred to Amh which has turned out to be a good move. While I appreciate the property and their user friendly website, the maintenance and staff at this company was awful. To start, the house was not move in ready at all when I got the keys. The cabinets were completely covered in grease to the point they were stuck shut. The carpet had chunks of sticky stuff in it and I even found old needles. The gutters and air ducts have never been cleaned since the home was built 19 years ago. I had to spend 3 weeks of my rent doing homeowner style i…

I rented with them for two years. When we moved out. They charged us a bunch of unnecessary charges. That’s not the biggest problem though, after getting a bill in less than two weeks they sent it straight to collections! They never even sent a copy of the bill just emailed it. This company will nickel and dime you every month! And charge you for old carpet that was already in the house to be changed out! Do not rent from them!!!

Was a resident for roughly 4 years. To summarize my experience in short, I painted the entire interior of the house before moving out and I was charged a move out fee to paint the interior of the house. This may not be the fault of Bridge Homes themselves, my guess is it was a dishonest subcontractor that wrote a list of which half of the items I had addressed. After compiling before and after pictures of my move out my intent was to take the company to small claims court, however I was about to move out of country and ultimately decided the $2000 or so that should have been owed to me wasn't…

Good service and good people. Made it easy to get everything done to get into my place.

I have been a resident for 2+ years and have been dealing with miscommunication and incompetence regarding the maintenance work order system. Prior to taking to the internet to share my story; I first exhausted all avenues of working with the staff/management to express my concerns. They NEVER respond to emergency work order requests within the 48 hour(s) window as promised, I was given 4 different numbers by multiple employees on which number I should be dialing, I always put a work order in on the resident portal (receive email confirmations-but still told on a couple occasions they don’t …