CityPlace Realty & Property Management Reviews

I’ve been a client of CityPlace for over eight years, and they have been absolutely exceptional! After a frustrating experience with my previous property management company, switching to CityPlace was a game-changer. As an out-of-state owner of six rental units, I finally felt heard and valued—their responsiveness and efficiency were a breath of fresh air. Keith and Amanda, along with their incredible support and maintenance teams, consistently go above and beyond. I couldn’t recommend them more highly!

The management is friendly and easy to work with. The maintenance is attentive and prompt, but not very experienced. Payment web page is convenient but charges a fee to make a payment and the grace period is only 5 days with 10% late fee added on day 6. Feel there could be a longer grace period or no fee to make the payment using the web portal. Charging both seems unfair. Overall they are above average in rating.

Note: they will say I am not a client anymore. Because I discontinued after an year of horrific experience. One of the worst property management, I have ever worked with. 1. Extremely expensive repair cost, even for a small fix. 2. Very bad showing and the numbers are very less. 3. They didnt even know the layout of our property. Example, they told us after 4 months that clients are complaining that the main bed doesn’t have a shower. Which is completely false because shower is right behind the bathroom door. I can’t believe that they didn’t know this. 4. Just by looking at the fixed cost and…

One of the worst property management, i have ever worked with. 1. Extermely expensive repair cost, even for a small fix. 2. Very bad showing and the numbers are very less. 3. They didnt even know the layout of our property and because of that its been sitting in the market for 3 months. 4. Regret going with then just by looking at the fixed cost and now bleeding money on vacant home

As a property owner, CityPlace has been a pleasure to work with. They respond very quickly to emails and questions. My property got rented much quicker than I expected thanks to their advertising. I recommend using this company to all my colleagues. I plan to continue to use CityPlace for all my property management needs!

City place has been a great agency. Upfront about the rental they had available and what it did and did not come with. My property manager has also taken the time to be responsive to any concerns I’ve had along the way!

Horrible company and apartment complex.Do not rent from them.My experience with them was a total nightmare.The Llanhurst apartments where I live does not even have air conditioning.Also, the trash has not been picked up for a month .it is a disaster area.I was supposed to move in 5/29/2026.I went to the property management office in the morning to get the keys.I then went back to my old place to gather my things.I had hired movers and we loaded my things and went to the new apartment.But the problem began when we could not open the door.It was the wrong key.I immediately called the property ma…

Great response time , & more than willing to make sure we comfortable in our home. People seem nice and straight forward. We’re new but love everything about them so far.

Dustin maintained guy is amazing he goes above and beyond to make sure everything gets fixed and reassured me I had a lot of issues when I first moved in and he fixed them expeditiously and wasn’t a hassle for him to get here very fast, quick and efficient!!

This company bought my house from my old rental company, I was paying 870 for a run down rental. They without fixing anything kept demanding $1,300 for a nearly unlivable house. Alpine didn’t want to fix anything so here we are. There is a hole in my ceiling, mold in the basement ect. They said they are a rehab company and will help. But they did not, they are disorganized and sketchy. They changed my lease 2 times and removed the one for $900 after they gave it to me then said no they changed their minds. They told me they planned to sell the house and then the new lease had a clause that gav…

Been without hot water for 5 days. No one has gotten back to me. They keep sending me texts saying they’re working on it, but I haven’t seen anyone come out to see what the problem is. I’m at my wits end. I should be able to take a hot shower in my home. This should be an emergency for them, but I guess it’s not. Wish they were as eager to fix the water as they are to collect my rent money.

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from them. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminat…

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from them. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminator…

Current tenant. First 3 months were great, after that terrible. The kitchen counter is slowly peeling off the wall. Multiple doors, bathroom, closet, have fallen off the hinges. Yes fallen. Our hot water didn’t work for a week after moving in. They send multiple maintenance people who had no idea or clue what they’re doing. You can call as much as you want, even text and you will not hear anything. Highly don’t recommend this company. Soon as our lease is up we will be moving immediately. Also 100% sure my review is going to prompt a phone call to get these things handled.

Highly recommend working with City Place! The application process was straightforward and move in was just as easy. The house has had a few issues but they have been quick to resolve and respond in a timely manner. So far so good!

If you’re looking to rent from this company, take the 2 minutes to read this. I would like to preface this review with the fact that we are a military family and have moved every summer for the last 7 years, so we have a lot of experience with renting and property management companies. City place is by far the worst company we have ever rented from. When we moved in the grass wasn’t mowed, the house was disgusting, and the air conditioner was not working. It was 86 degrees in the house and they did not prorate rent because A/C is “not a necessity per Indiana state law”. I even let them know it…

I called them when my stove went out. They replaced it immediately and they are plugged the stove in and showed me that it works and everything their maintenance department is amazing

Charges you to view properties In response to your response - other property groups use rently free of charge as well as their competitors (turnkey etc.). Stop passing fees off..

I would put 0 stars but I can't. Have mold in the house I was renting and they did nothing about it. Infested is mice and roaches since day 1. When I would call the extermination company they said was coming, they company said they never got a call from city place. Dead mice and mice nest in the stove had to fight them for almost a month to get a different stove. Then mice poop was non stop on stove top and they never did anything about it. House was broken into. Would constantly message Erica and she would never respond. I could go on and on. Didn't even end up living in the house last couple…

Houses dirty and old

I currently live on the property, and I’ll let you be the judge via the photos regarding rent that no one could explain how it was “INSUFFICIENT” with 2x the rent amount in the account…. Choose wisely because this is very sneaky and suspicious. In 2 months no one has attempted to look into this issue, and they’ll keep adding extra fees, manually at that as you can tell by the $85 manual entry when the late fee is $35. I’ll be moving soon but bugs especially flys are relentless at the property, there’s issues with plumbing at times, the drain absolutely stinks I have to keep them covered, the b…

Hi. My name is Schurronda Dada. I’m here to write a fair and accurate review for City Place Realty& Property Management! I was looking for a great apartment and close by apartment to move in. Here I am. The process was faster than I imagined. The staff is friendly and ready to work with you. Just keep communication lines going and do what you’re supposed to do and you shouldn’t have any issues. I highly recommend!

HORRIBLE!!!! Their properties are raggedy and they do not want to fix them! They are the most rudest and deceiving company ever! Beware!

Absolutely love it here !! No complaints on my end

If you are disabled they do not care about you. All they care about is money. They never installed the handles in the shower I needed. They refused to install a ramp for my wheelchair. After 5 years of asking for a Bannister to be built onto my porch so I would not fall they finally built one. The charged me for my emotional support animal until I was forced to find a new home for her. They ignored every work I asked for. I had to ask my husband or other tenant to ask for the work order and then it was done. 27 degrees outside and they refused to trun on the. The increased the rent by $125 wit…

Apartment was clean appon arrival and all my needs have been met.

I love Cityplace and management team. They show they care and very fast with getting back to you if you have any questions. They’re very understanding too . Check them out. 💜💜💜

Please save your money. I’ve been renting from CityPlace for almost a year & this is the first time I’ve ever had problems living somewhere. We live in a duplex where we are upstairs and the neighbors are on the lower level. When I first moved in, the neighbors we had then had a young child and a large dog that were not NEAR as loud as the current neighbors are. The current neighbors have also been evicted twice before… due to noise complaints, not paying rent, etc. We have emailed CityPlace (ERICA SPECIFICALLY) multiple times & sent in videos. Nothing has been done. My roommate and I then wen…

DO NOT RENT FROM THEM. Maintenance comes into your house just to go back to the property manager and lie about things you haven’t done. They charged me 899 dollars for finding ONE old wipe in my main toilet pipe and lied and said I put it there when I did not. Erica refuses to respond back every time I ask to set up a meeting about the charges on my account. I don’t like emailing and texting over problems. She should be more hands on. The professionalism is horrid and as far as their houses, it looks like they slapped them together and put them on the market.

So far so good. Had some minor issues with a few things after moving in and maintenance was there literally the next day and got it taken care of.

Best property management company I’ve leased from ! Fast and easy move in process. And amazing maintenance service, I put in a maintenance request and they were at my home the same day. Thank you guys for your amazing work!!

DO NOT RENT FROM THEM! They are horrible with servicing things. Will send out a person they found off the street to patch up the work and replace appliances with the lowest quality product they offer from a second hand store. They are very slow with communication and will text instead of picking up the phone and answering or calling to communicate important things. They are hardly ever in the office actually working. They are charging homeowners tons of money to half ass manage the properties. Citizens RED TAGGED the hot water heater and they ignored it. Such a safety hazard! The outside prope…

I’ve rented from city place for the past year now and I have nothing but good things to say about them. Anytime I need them they are always there for us and we look forward to the years to come. Thank you city place for making renting an apartment easier!

I been living at my home for about 6 months they are really good at responding. The maintenance team they are good . They come and fix any problems I have. Never had any problems with them. Erica is the best ! City place is very understanding ❤️

I moved into the Irvington Arms building about 2 months ago. Had my first maintenance issue this week when the shower handle cartridge failed and was unable to shut the shower water off completely unless shutting off the main water supply to the whole apartment. Maintenance Dept was busy initially and it was going to take 6 days to get someone out...I'm sure they were dealing with issues related to the first real winter cold front settling in...however, I was pushed up on the list and a nice young maintenance tech named "Joe" came out within 48 hours of my call to address my plumbing problem. …

Have only been with for few months, right from beginning CP(Erica) was the most helpful . And continue to be So! I feel she has gone above and beyond for me.Thank You C.P. Erica TKS.for your patience understanding and going out of your way. I Feel very comfortable and confident with Citi Place.👍👍 up.

I can honestly say the whole process was simple and easy. Like any place you have things that needs to be fixed and I can say the respond to maintenance request quick and get the job done

We’ve had very few maintenance issues in our place, but any time we have the maintenance crew have always been very fast and friendly. They are very easy to communicate with and do their best to help with any issues!

All these companies that want to say there fair housing but actually there not they are not a equal fair housing market because if your fair housing then it wouldn't matter what your background is or how much u make as long as u can pay the rent every month fair housing is treating everyone equal were all humans we all have different backgrounds we have all had problems in life weather they are good or bad I understand if they might have just got into trouble with the law but if it's been years ago why keep judging them especially if u don't know what happened or anything else ppl like this ri…

Move in was pretty seamless and the property manager Erica is personable and responsive. There were several issues noted upon move in, some of which needed addressed sooner than later, and Joe from the maintenance team showed up within 24 hours to address said issues. I appreciate the quick response!

Don't trust these people. They will steal your security deposit by making up fake charges. Then they won't answer any emails or questions to why they would lie, even with pictures and videos of their lies. Save yourself some money and stay away

Cityplace has been nothing but great to me. They gave me somewhere to lay my head when no one else would rent to me. They even helped me out when I was facing hard times they worked with me

There maintenance team is good! I’ve never used a property management company before, and they were responsive, and to the point which is all you can ask for outside of a good job! And they did well! The only thing I dislike is trying to get ahold of someone, in the office they prefer to text and don’t respond usually for a couple days, I run a business and never do that to my customers… that’s why they get 4 stars!

This has been a great experience. Was going through a tough time and they made it easy to get in and all setup at my new place. 10/10 recommend!!

Horrible communication gave my 30 day notice due to them selling the place my mom was at. Now the new owners say that city place said my mom still wanted to rent it out now the new owners are requesting rent from her when she’s moving now and she wasn’t given her security deposit back and she can’t even log in to her account to prove she gave her notice… kinda shady if you ask me

Worst people I have ever had to deal with, especially Erica. They let us move into a mold infested house without any inspections or warning. Our basement flooded every time it rained because they refused to put a sub pump in the basement and one time our house was flooded 3 inches and when we called city place they said there was nothing they could do and that it was our fault for letting the water get in. The only thing they value is dollar signs, and they will cut any corners to make sure that happens. When we moved out they refused us back our security deposit because they said we broke the…

A requested a maintenance technician due to a water pipe leak, the guy was on time worked on the issue and fixed it

My brother moved into his house about 2 months ago and has had more issues than he ever did with any other rental. Mice, roaches, drain issues…he recently found a dead mouse in the bottom part of the oven and thousands of mouse droppings. His kids had stomach aches for over a week and he couldn’t figure out why, probably because he’d been cooking food in that oven. He reported it OVER a week ago. He then started seeing a bunch of dead bugs in the fridge everyday so he reported that as well. They didn’t bring a new fridge out for almost a week, they also brought a stove that does not work. He i…

Awful communication skills. The houses are filled with mold and not inspected between each tenant. No integrity. Renters beware.

The maintenance man I had was very tentative. My water heater started leaking and I was in need of a new one. He got in quickly and even gave me the option to do it on the weekend. They left some things in the tub from them changing it like dirt and a towel but besides that they did a great job. I just have a big stain on my carpet from the water leaking onto the carpet. So I’ll have to figure out how to get that out. But they did a great job 👏🏾

My parents and I have been renting from CityPlace for 3+ years now. The staff listens and has always reached out to my mom to make sure that maintenance has been here and that they did a good job

Quick response! Replaced old tired window AC unit with an upgraded model once the old one gave up the ghost. Now I can sleep comfortably.

They are SNAKES! Go into business with them understanding you are getting into bed with liars, swindlers, cheats, and hustlers. These are the people your mother, father, and even God warned you about. If you move into one of their properties, plan to have to move again in a year. Because the experience will be terrible. They are extremely untrustworthy in every way possible. They will even bribe the tenants for a good review when you first move in. They offer a credit for EVERY tenant that leaves them a good review. So understand that when you see these 5 star raving comments they are likel…

I would not trust any of the reviews. They take money off rent for ppl to give them five stars. Do not rent from this company!!! When I moved into the property multiple things were damaged or did not work that they turned around and charged me for after I moved out. Coincidentally, the amount charged equalled out to my $1125 security deposit. They are rude and they only care about taking your money. The maintenance sucks and takes monthsss to get things fixed. Also, the property I moved into had roaches living in the walls. 0/10 recommend. You can find better!

So far everything has been great! Erica has been very communicative regarding the acceptance process and even now with the move in. The property is clean and nice. I'm super excited and thankful for city place helping me find something so quickly!

City Place has been really good for me. The apartment I have now is unbelievably better than my old apartment. A lot cheaper and nicer. Erica did a great job getting me into this place since I didn't meet the income requirements. This place is the nicest and least expensive apartment I have had in the last seven years I highly recommend them for their quality and willingness to work with you. Thanks Erica!

I’m new to City Place Property Management and have been pleased by the professional handling of the renting process as well as the maintenance response time.

It is a very good company to deal with. Quickly to respond and take care of any issues.

They're very quick to deal with issues that may come up. Very satisfied with they service they provide..

Very understanding company, they are definitely for their tenants and understand when problems arise. Glad my family and I found them

Hi I would recommend City Place to Any new renters!! Erica was very helpful with the application process, was quick and easy!! I only been in my house a month and the few times I needed maintenance for small things. They responded back in a timely manner and got the job fixed.

I’ve only been renting for almost 4 months. The issues that I had; they were prompt in responding. For any renter, you can’t wish for anything else. I totally appreciate it!

Very good rental company. Had a few issues when I first moved in, but they were addressed promptly.

My experience was great and a timely response. Thank you

Prompt maintenance support in 2024! Very pleased!

City Place is awesome. Had a minor issue & called maintenance.. and they sent an electrician to my house ASAP and he fixed it in under 15 minutes. Very speed and very professional.

city place provides Best services all the time. The immediate respond to your request and send help I recommend each and everyone in the city, please

I really appreciate city place they were fast and efficient with our maintenance issue got everything taken care of highly recommended!!!

We are new to renting with them, but so far they have been great and made the process very easy! Erica was very nice, patient, available, and answered all of our questions without any problems.

I have only been renting my city place home a couple of months, and this is my first time renting a house, and on my own, but I gotta say it's been absolutely wonderful. I haven't had to contact them much about any issues because there hasn't been any so far lol, but they have been quick to reply to the limited emails I've sent. Having such a peaceful experience like this has been life enhancing. 😀

We had an issue with a broken window when we moved in and they very timely came it boarded the window up and within the week they had the replacement and installed. Very quick and good service.

After being lied to about false advertisements on their page, nobody reached out and explained anything to me, so again... VERY UNPROFESSIONAL, hidden fees and early evictions. If you really need a place to live, don't call American Avenue!! Maybe its ran by robots because voice-mail is guaranteed at this place. SCAMMERS!! You've been warned! And they screen calls-

I’ve only been living in a CityPlace property for just over a week but the application process was very smooth. Erica worked with my schedule and even let me change the move in date a couple of times. Each change was earlier than the previous. I know it was probably stressful on her end but she was nothing but kind the whole time. I also had a maintenance issue and that was taken care of the first thing next business day. So far so good!

We are new tenants with CityPlace and to be honest was hesitant at first to use a management company to rent with because of reviews I have read about rental companies but happy to say this company has been great so far. Communication has been good, they respond fairly quickly through email. Also we had a few maintenance issues with the home when we moved in and CityPlace was quick and efficient at getting the issues resolved. The mainence man is great, we are happy with his work. Would recommend using this company at this point

City Place was very immediate for responding when my roomate & I was interested in a rental, as well as currently was quick to respond with maintenance requests & keeping us updated frequently.

I've been a Tenant of City Place Reality for many years. The people at City Place are Great people / to Communicate with / they act Quickly at your request for Repairs / or any other problems I have / I'm sure they will keep up the Good work / Thank You everyone for making my Life so much easier / Keep U p the Good work/ Good Luck in the Future. 😁

Home was nice when we lived in it.. other than that we Had a Fridge go bad and took them about to 2-3 weeks to get that fixed.. We had also gotten some new tvs. We where told we could put wholes in the walls for the mounts as long as they were filled after..All to find out at the end we were charged half the the deposit for the 8 screw holes to be fixed and to be painted (500$) and for landscaping which we paid like 150$ a month for to be charged (400$)..id say just don’t count on getting ur full deposit back even if u keep it just like how u got it. I wouldn’t recommend unless u have no othe…

We found the perfect house to rent from City Place Realty & Property Management. They we're easy to work with. I appreciate how quickly they responded to any questions we had.

Upon moving in it was insane. I immediately had utilities put to my name and was not told til after the suffering that there is 2 meters for my unit. I was without hot water for a week and had electric issues. This was very frustrating. Causing me to seek shelter elsewhere for that time period. Maintenance did resolve that issue thank you. There were many minor issues also that should have been noted before I began my tenancy. One being this enormous giant fridge that takes up the whole kitchen literally. I can say that Brett did an amazing job though. I was smelling a foul like rodent smell …

Very please with renting with city place for over two years. Timely maintenance calls, reasonable prices, and a friendly staff of caring people!

They are very helpful when I need to get a place ASAP. My communication with them was straightforward and I like it very much. Thank you for all the help you have giving me to get me a place.

Great company to deal with very good comunication

City place maintenance man was very courteous and got the job done in a timely manner… Thank you

I recently moved into one of their properties. Erica was quick to answer all my questions. She made the process seamlessly. Thank you Erica!!