Community Association Services of Indiana Reviews

The phone staff is very helpful, but the business operations are EXTREMELY POOR. We requested a refund for the balance of over-paid dues when we sold our condo. I was promised a check within 3 weeks which seemed reasonable. It has now been over two months and they still have not issued the refund. I have called numerous times and each time they promise an update, but no one ever follows up with me. Be aware, they do not follow through on their commitments and it appears to be nearly impossible to get refund if you have overpaid and have a balance due. BE AWARE!

They never want to do anything in the community and fees keep going up and nothing to show for it, but is quick to send your account to collections for payment. Basically homeowners are paying for nothing. This is the worse HOA I ever experienced. Houses windows are boarded up, grass wasn’t cut, trees are not trimmed and growing wild, ponds are filled with weeds due to the HOA not treating the pond properly, numerous of abandoned cars in the neighborhood and cars parked everywhere. This community looks like a project but wants to charge $145 monthly.

Doesn’t pay the required bills, which is one of the main things they are supposed to do. Not sure what they are doing with dues for this to happen. If looking for a property management company and found yourself here, keep looking!

As a new resident, I’m already encountering problems with the HOA’s management. The water bill was not paid, resulting in the pool restroom facilities having no water. Based on what other homeowners have shared, this is not an isolated incident but the second occurrence within the past year. This raises serious concerns about the reliability and accountability of the management team.

I have had the unfortunate experience of living in two different neighborhoods managed by Associa, and based on those experiences, I would never recommend them to another HOA community. In my first neighborhood, enforcement felt incredibly selective. My home exterior was always well maintained, yet if my trash can was visible for even a short time because of weather or timing around trash day, I would quickly receive a violation letter. Meanwhile, a property at the main entrance of the neighborhood sat for years with an overgrown lawn, weed-filled beds, and multiple vehicles, including some …

I have been at my housing addition for 13 years and Associa is the WORST COMPANY WE HAVE EVER HAD. They are VERY UNPROFESSIONAL, RUDE, AND INCOMPETENT TO HANDLE ANY PROPERTY. Their employee JERRI BOONE is OVERBEARING, RUDE, UNPROFESSIONAL, UNQUALIFIED, HAS NO COMMUNICATION SKILLS and the company knows, allows and turns a blind eye to her behavior. They tried to push their company contractors to work on my property after my house fire and I told them I was not using them. It took them over a month and a half to handle business and fix my siding so I could get my electrical work started. Their …

We signed with this group about a year and a half ago and it has been a horrible experience. No communication, no follow through or follow up. Many, many broken promises. You call, leave messages and never hear back from anyone. You email and never get a response. Very disappointing and frustrating, all the way around. Would never recommend Associa to anyone. Avoid at all costs!!!

In Indiana, businesses and associations are generally allowed to charge surcharges or convenience fees, but they must follow strict guidelines: • Cost Alignment: Under card network rules (Visa/Mastercard) and Indiana merchant guidelines, a surcharge should not exceed the actual cost the HOA pays to process the card. For an $11.50 fee to be "fair," your HOA payment would need to be roughly $380 to $450 (assuming a 2.5%–3% processing rate). If your dues are lower than that, the HOA or their software provider may be profiting from the fee, which is often a violation of merchant agreements. They …

Since moving into my community, I have observed a consistent and significant decline in the quality of management. While there is a strong sense of urgency when it comes to collecting fees, the level of service provided in return has been extremely poor. Communication from management is minimal and typically only occurs when related to payments or violations, rather than community support or transparency. When I first moved in, my HOA fees were reasonably lower than those of surrounding communities; however, within one year they increased by more than one hundred dollars and have continued to…

This community Association of Indiana is a terrible Home Owners Association company. They do not hold their employees accountable. They hire contractors who don’t complete the job. When concerns are brought to their attention, the property manager becomes defensive and combative. They don’t follow up on community concerns. Do not utilize them for any services. They should not be in business. Update 3.13.26 Still no follow up from CASI... I wish that I could give them zero stars... Do not recommend. Issues continue to be unresolved. Leadership punts crucial conversations to property managers wh…

Very unorganized. I won't get into other details but can't wait to sell my home especially if my HOA keeps using this company.

This is the worst management company I have ever dealt with. They took an extra $600 out of my checking account without my authorization and I have been getting the run around for over 2 months to get the money refunded. They do not respond to requests in a timely manner if at all. When you call customer service you get the same robotic answers and nothing is resolved. So frustrated and disappointed our HOA Board chose to use this company.

I’ll be at my next homeowners association to recommend a different company. I got my dues letter late because the mail service people put it in the wrong box and my neighbors didn’t give it to me until a few days before it was due. My check got there one day past due date. The letter was stamped by the post office before the due date and now I have to pay a late fee. Oh and they don’t have an option to email you when your stuff is due. And don’t forget about their extra fees for paying online. For instance my late fee $3.46 cents and yet they charge me $3.07 to pay they bill. I will make…

This is by far the worst HOA management company I have ever worked with.

The landscape company that mows the lawns in Creekside Commons damaged our new fence on 5/21/2025, and we reported the damage to the HOA immediately. I was able to speak with the landscape employee that damaged the fence and he was up front and admitted the ground was wet when he turned the mower, and the back end slid and slammed into our fence and damaged it. Unfortunately, I never received a follow up from the HOA. Someone from the landscape company did come out the next week to look at the fence. He did not come to the door, I saw him walking around the property, so I went out to see w…

Amber has been a fantastic partner. She is respectful, eager to help, and responsive when it comes to our neighborhood needs.

The hoa board spent 14k+ on installing a pool heater. Which they did not get 75% approval for sec 3.08 page 8 of our covenant. Associa two months after install is not paying the bill so we are getting charged 2% late fee every month that this bill is not paid. They don’t return your calls or respond to emails. Worst company ever. We will be removing this board and Associa from our subdivision.

Greedy, incompetent and very unprofessional. To "make a point", I (knowing what was going to happen -payment of attorneys fees, late fees, court costs, etc.) I was sued by them for refusing to pay HOA dues because our board refused to enforce any of or covenants. I never received any of the notices, paperwork including the law suit and notices of any court dates. Why? Because they were being sent to my father's address. Apparently, they didn't know that actually lived in the neighborhood for 20 years. I missed one hearing because I was attending my father's funeral in Arlington National Cemete…

Way back in 2021, we had a small late fee put on our account from a prior management company who had apparently misplaced our dues check, which we pay on time every year. That management company told us not to worry about it, but they never took the charge off the account. We brought it up with them every time we sent in a new check, but they never responded. So we had not heard a peep about it since then. The first communication this new company made about it, after four years of it sitting in our account, was to tell us our kids would be kicked off the community swim team that week if it was…

I give 1 star because it’s the lowest I can give. You bill us past the due date for our HOA and then add late fees. Why is there not an easy way to contact you or to access our information. Worst management company ever. Seems like you want to make it as hard for people as u possibly can

horrible company they take you money and do nothing to improve the neighborhood

A completely and utterly useless HOA management company. They play favorites, go after certain people for no reason, and are just completely and utterly useless. All while fleecing our community for thousands of dollars a year. DO NOT RECOMMEND.

This business deserves 0 stars if I could give it. We have a new neighborhood and the builder chose this company to manage our HOA while houses are still being built. THEY ARE STEALING OUR MONEY and not even doing the bare minimum to take care of our community. We have high HOA fees because most of the grounds are taken care of by the HOA. The grounds look horrible year round and the homeowners can't do anything about it because the HOA is still owned by the builder while houses are being built. THEY STEAL YOUR MONEY AND GIVE YOU LOWER THAN THE BARE MINIMUM. Also, we have had about 5 different…

This is worst experience I have ever seen with a property management company. We had to file a fraud complaint with the police for missing money. The accounting practices were a complete train wreck. The manager would just ignore your email requests. We had to open a case with their corporate office in Dallas Texas it was so bad. They ruined our Hoa in 1 year and we were stuck in a contract we could not get out of. READ THE FINE LINES on the contract, you can not get out of it and they know it. Our water almost got shut off 4 times from them not paying our bills... And the fees....the fe…

Jessica Eubanks is a good managing representative of Villas of Oakbrook CASI. She responds swiftly to the owners, maintenance requests and is able to complete requests in a timely manner. She is personable and connects well with owners. Thank you Jessica.

Carl Schwander has been easy to work with and very responsive. We are a new HOA in a business park and Carl has made the startup organized and efficient.

Our HOA transitioned to using CASI this year. Working with Carl has been wonderful! He is professional, knowledgeable, and a great communicator. Thank you, Carl, for your kindness and patience over the last few months!

Carl is always great to work with, and proficient in his job! He answers questions promptly and is incredibly knowledgeable

Carl has been such a valuable asset in answering community and hoa questions as needed.

I'm an HOA board member for a newly-formed HOA at a newly built neighborhood. We retained CASI as a property management company ad the experience has been very good. They ramped up very quickly and have been extremely professional and helpful. Olga Hunt as our initial contact and Ryan Mitchell as our ongoing liason have been especially impressive.

I would like to thank Adalyn Smith of Associa Management Company, our property manager of Hunter Glen. She is very responsive to our community, is timely, professional and always prepared.

We are new homeowners who have really enjoyed our experience so far. We especially like the online portal and being able to keep up with announcements on what is going on within the community!

The landscaping always looks really good in our community and it seems there are always small things being done to enhance the look. We appreciate all the hard work that goes into it!

Associa of Indiana has mismanaged my account balance and does not pick up the phone when I call the office. Very, very poor service.

We recently worked with Eva to complete a project for an HOA and had a great experience. Both Eva and the Board members were very responsive and helpful.

We've always had a good experience working with our HOA. We recently had a great interaction with Traci. She was able to remedy a situation for us promptly. We appreciate the quick and friendly service.

I would like to give a big thank you to our association manager Ed Fleckler for his involvement with our pond issue. He communicated with me about the issue in a very timely manner. On behalf of our community we certainly appreciate your help.

My account has not onboarded yet and the HOA transferred OCT 2023. Been trying to pay HOA this entire time. Winding ridge is dissatisfied with this company.

Have had a great experience working with HOA office recently. Quick to respond and have been exceptionally accommodating! Thanks Traci!

This is a horrible HOA customer service agency. Trying to get someone to respond to my concerns for over billing me for 2023 is not happening! Asked for a in person meeting so I could discuss why and how I have been over charged. No one responded to my request! I would not trust this HOA Management Company to represent your HOA.

I have been trying to get resolution to a billing issue since January, I submitted to TS as requested and provided all the details and the request gets opened then closed then opened and closed. No one responded to any requests for updates and no one answers or returns calls. In addition I submitted a request to change paint color on shutter and doors on 3/11/23 took many emails and follow ups to just get the request submitted as the set up on the site was not correct. Now it is “pending verdict letter” and no follow up for over a week. Their customer service and professionalism is sub par …

Purchased a new home that was governed by the CASI. Fees were abusive! $100 for setup + $350 for a house that had been owned by someone else. Paperwork came late to my house and ended up being charged $54 late fee along with $25 fee for using their app because I couldn't drop the payment off physically. Corrupt business. Will never buy a house that they govern again.

An absolute headache of a company. They provide little to nothing of tangible value for the price they cost (which is done by raising rates at a blistering pace). By the time that CASI was done with our community and pawned it off on someone else the concrete was eroding, the units were externally neglected, large swaths of grass were dead from overmaintenance (I guess that $300+ a month per owner has to get wasted on something), and our entire community felt cheated. Work orders routinely stayed open for months, some literally never getting actioned or even meriting a response from these rob…

I wrote a review at the request of this HOA and I am rescinding it. This HOA has not responded to any of our community requests in MONTHs, our community landscaping, trash and geese problems have gone untouched and it looks awful. Worst HOA I've ever been a part of. RUN.

We rented a home through American Homes 4 Rent—which was our first mistake—and unfortunately experienced discrimination from Associa as renters compared to homeowners. Several of our neighbors, who we became friends with, were surprised by the level of harassment we received, especially since we cared for the property better than many of the actual homeowners on the street.

Was locked out of my account for months and then had my payment sent to an attorney for collections. No attempt to contact me directly about the situation besides a couple letters when it was already to late. I have nothing good to say about this company right now or the people running it. I am not the take people to court type but I don't really see any other path. Lived in the community for over ten years. Unbelievable.

If you don't want anyone to return a call or speak to anyone that lives in the US then this is the company for you. Trying to get in touch with someone is a joke.

When our HOA changed the management to Associa this year, it happened a month before HOA quarterly fee was due for residents. Associa did not send payment info on time to residents, so my payment went to the previous company (Bank e-check). Neither Associa or the previous company knew what happened to the check, and after 6 weeks, Associa asked to cancel the old check (I had already sent another e-check to Associa meanwhile). I cancelled the e-check (which was the only way to get my money back at the bank). A month later, Associa then sent in the lost check for payment which was returned by …

My spouse died, i have two kids. Lost a whole income. This company does NOT care if you make payment arrangements. They will harass you. I honestly dont even know what we pay almost $500 a year for. I am looking to sell asap. I know people that pay less and have amenities. We have cars runnIng into our mailboxes, tress, kids running through with guns. Anytime you complain about how a child is going to die because the neighborhood is used as a cut through for speeding cars to avoid a light they tell us call IMPD. When you call IMPD they say repeatedly to report this to HOA. I can mow the patch …

January 2025: Still little response and no progress on our community requests. Is there someone at this company who can spur Tarsis Santos into action? Danazha Price left the company in December 2024. Meghan Lucas is also unresponsive. I might try emailing other people mentioned in these reviews. P.S. When Associa responds to these reviews, all they do is create a Request on their app that goes untouched for months. Same thing if you call their office. 2024: I have been trying to speak with my community manager, Danazha Price, for some time now. Today I have requested to speak with her supe…

Very poor communication. Ron Finin cannot even return a phone call but can type all he wants and is extremely unprofessional. He changed the bylaws to accommodate what he wants and not what is posted. Very fraudulent. I would beware of this company and check what they try to charge you! Articles of Incorporation are not posted for residents to see and never relayed.

Again, I have the worst experience with customer service in yet just a few months on simple request. I have received no response to request that was entered. Dallas can’t help just enter tickets and say how sorry they are for the delays and lack of response. No return phone calls and simply no acknowledgement from them. Our HOA board members even escalated the concern with no response. Jessica introduced herself and provided contact details that do not reach her directly or indirectly for that matter. Advised us that communication was important to her yet no one from CASi responds or c…

Please explain to me why our neighborhood will be without water until Monday. At this point, I’m calling the board of health. Then when we called the emergency line, they acted like they couldn’t find our neighborhood on their list. The dues keep going up but they literally do the bare minimum in property management

Horrible. Not to mention the 400 dollar change of name fee, and then 150 dollar removal fee from the other HOA under them. On week 5 of getting a fence approval, several phone calls, and no one can give a non fluff answer. Lost my paper work and everything, kept sending me emails saying no request was made right after taking to them on the phone. What a waste of time and money.

I worked with Traci Cross to get a new pool key. She gave me clear instructions on how to pay for and get the key. Good customer service and results.

Your company is lucky to have Troy Britain. He is so kind and helpful. I have never had customer service as good in all my 74 yrs. We live in Centennial/Westfield, In.

I have lived in Winding Ridge for over 15 years. I have always been able to pay my HOA fees on line and have NEVER been late. I have been getting the same error since October 2023 that my account has not been onboarded. When I called I was told to write a check and mail it in. I have not had checks for over 10 years. I had to set up a bill pay for ONLY this account. Do better! Edit: My initial review was done out of months of frustration. Olga Hunt personally called me to talk through my issues and took it on personally along with Meghan Lucas and I am now able to get on the HOA site. …

Kristy Burk, Field Service Director , was quick to respond to my request for a burnt out outlet in my home. She provided the quote within 30 minutes and had it replaced the next day. Kristy even followed up with me to assure work was satisfactory. We will definitely call Associa again when work is needed.