HomeRiver Group Indianapolis Property Management Reviews

This company is horrible. I’ve been with them over a year. All of a sudden a get a pool fee &never had a pool on this property. I’ve been having a hard time getting them to remove this fee from my ledger and they are charging me a daily late fee. I literally called them 5times & all I get is they investigateng the issue . Bad business

Edirose is an Angel. After UMPTEEN ATTEMPTS (emails,texts,calls) at trying to do a home inspection ( to alert mgmt of any prior damages / deposit reasons ) I finally got an agent that was patient and sympathetic. Mind you, I’m from Illinois, so doing this was virgin territory. She was SO KIND, so understanding. She offered an alternative, as I deeply expressed I didn’t want mgmt to think I was avoiding being in compliance. What Edirose did , HELPED ME, tremendously and DEFINITELY calmed my nerves. Ask for her, if you can.

Having a number of properties and after using several other companies, I am finally pleased with my current property management company, HomeRiver. And this is only because of Sharon Cedial, their property manager, who has consistently communicated with me and has resolved quite a few tenant issues in a timely and satisfactory manner. Thank you, Sharon, and the rest of the HR team.

I called in a bit upset regarding an issue with my ledger. But Rose was kind and she listened to my concers. She followed up with me to ensure my issue was resolved

Sharon weathered the storm of my issues and created a path of resolution that we are going to follow to get my house back to a comfortable status

Sharon and her team have been nothing short of amazing from the moment I've started working with them. Responsive in a timely manner, always professional, extremely knowledgeable and always willing to teach, and transparent with any issues that come up. They allow me to have that peace of mind that everything will be taken care of. Truly grateful for Sharon and her team

RENTERS BEWARE. If I could give zero stars I would. Your rent will be 200 dollars more than what was listed. You will pay a $53 service fee just to pay your rent online which is the only option besides a money order next day mailed to their office in another state. Any maintenance issues you have will cheaply fixed and most of the time not even completed correctly. If you are late they will stack late fees on you with no remorse and will not work with you. The communication will be confusing and absolutely mishandled because the only number you can call is a third party call center that has n…

Very speedy and efficient process. Very pleased with the communication. I was able to get everything completed in days and ready to start our new adventure in our new place.

I have lived in my home since 2024. My rent has raised about $400 dollars since moving in. Currently I pay about $2100. That’s alot to have issues in a home-I do not own the home. I’m renting. The home is very beautiful however very expensive for issues. I’ve most recently been having issues with clogged drains, I’ve done all I would do to resolve the issue. Etc Maintenance has not been out at all to help assist with the issue. (Ai said I have to pay a Plummer to fix) (when I don’t own the home) Last year my water heater went out i did not have hot water.. in the winter! it took maintenance a…

They did a quick turn around on repairing the mailbox and I appreciate quick quality service.

Everything went smooth up to my move in date, 2/20/2026, I was told that the house was move in ready and on my move in date they said there was a maintenance issue for hot water, and asked when I would be available and I told them I haven’t even been to the home yet, I have no idea what they are talking about about and they did apologize and said they would send someone out right away to look at it and no one showed up and they don’t work weekends and from that day on I’ve called everyday saying we don’t have hot water in the home and I kept getting a I’ll follow up with the maintenance team,…

Sharion is an exceptional Maintenance Manager who consistently demonstrates outstanding communication and dedication. Her attention to detail, proactive coordination with vendors, and genuine care for tenants set her apart. She’s reliable, responsive, and deeply committed to maintaining high standards truly a standout asset to Home River Company.

I am extremely disappointed and frustrated with the ongoing maintenance issues in my unit. This has become a pattern, not an isolated situation, and it is unacceptable—especially considering the amount of rent I pay each month. During the summer, we went multiple days without air conditioning while temperatures were in the 90-degree range. That alone was uncomfortable and unsafe. Since then, we have continued to experience extremely low water pressure, which has never been properly addressed. Now, with temperatures below freezing, the heat in my unit is not working, and despite reporting the…

Renters beware! This is the worst property management I've ever dealt with. My home is the definition of a slumlord special. Maintenance requests are ignored. We endured temps over 85° throughout the summer and under 55° in the winter. The air-conditioning/furnace runs non-stop and can't keep up. My utilities are sky high. The tile in the shower is falling apart (as well as the wall behind it) and they just painted over it with latex paint, which chips and clogs the drain. I don't even want to talk about the roaches. 😵‍💫 I've lived here for 8 months and have had 24 maintenance requests. Mainte…

We only ran into a couple of snags while applying and being approved for the house we applied for, but the tenant portal is a bit complicated. Nelson got us finalized quickly. I do appreciate that.

We arrived at our new rental home after a 2 day trip and could not enter because we were not given an access code. We’re staying in a hotel until they respond. We tried calling the day that we left but nobody would answer. Unacceptable. They keep asking us to put a 5 star review, but they have not earned it.

We have had a great experience renting from them!

My experience with HomeRiver Group has been unacceptable. I reported severe mold that posed a health risk to my family, yet management attempted to dismiss it as “pet stains,” despite my documented allergy to pets. Their vendors provided false information, which HomeRiver repeated without investigation, and repairs were completed with materials of noticeably lower quality than what was originally in place. I requested contact from Sharon’s supervisor, but instead I continue to hear only from her, with no meaningful resolution. This lack of accountability, combined with misleading practices, r…

Cristina was so amazing and helpful with my situation and health conditions went out of her way to help me

Vincey was very helpful and fast in resolving my issue . Very polite and a pleasure to talk to

Excellent team at home River any concerns or problem I done had they were quick to solve again thank you

I applied on 7/21 and was able to move in by 7/25 with no hassle. Angela B. was so helpful throughout the process. I’m so happy to be in my new home! 😊

I am a current resident of one of Home River's properties, and I have had three occasions where I found working with them to be incredibly frustrating due to their perceived ignorance and laziness. 1st occasion was when we first moved in and discovered that we had black mold in our garage from a leak in the upstairs bathroom. To be fair, we should've caught this in our walk-through, but it was in the garage, and we didn't find a reason to go in there. Side note: When we were moving in, the previous renters came by to see if any mail had come in their name. We asked about the mold, and they tol…

The property was very clean and nice! Miss Champagne did a great job at getting me into the place and helping me out on the phone.

I hv been a renter with home river for a year now n it’s been a good experience living in their property the take care of maintenance fast only thing is I had to pay for maintenance request a couple times 1st was when the lights are flickering n I had just had them here about 2 rooms not having power n it’s a burnt out outlet n electrician said it was a fire happening in the wall so when the lights started flickering in the bedroom ceiling fan I thought oh no I don’t want the house to catch fire they came out n went to Home Depot n got light bulbs n charged me $80 so now I no when the lights s…

Taylor answered all the questions I had regarding the lease. I am grateful that Taylor was patient with me and answered all my questions as well as helped me through the rest of the process.

Isah and Taylor were very polite helpful and quick to answer all my questions and concerns for the application and approval process. I am happy they were available to assist me with my rental process

We recently rented a home from HomeRiver Group. We have had the WORST experience with getting in touch with anyone to answer any questions. They have a different agency you deal with for every little thing. You never speak to the same person. It has been the most infuriating and unnecessarily frustrating process of renting a home. You are forced to pay the “benefit package” that is suppose to help you but in all honesty, it’s just a way to get more money and further complicates things that are otherwise simple. We have a property manager that has yet to answer ANY of my questions or even get …

DO NOT RENT FROM THIS COMPANY. I rented for years and never had an experience this bad, any maintenance will take 2-4 weeks to get approved even if your house is unlivable and you don’t have a contact for anything. The only people you can get on the phone are customer service reps that aren’t even in this state and can’t do anything to help you. I went by their office to try to talk to someone in person since my issue was time sensitive and i couldn’t ge the contact information for my property manager. When I got there a women who co-worked there handed me a sheet of paper from HRG explaining …

Isah Nicole Fadrilan is awesome. My experience with Home River Group was amazing and the application process was phenomenal. I will definitely recommend this company to anyone who is looking for a great place to call home (Victoria Washington)

We never knew who our property manager was, we were given the run around for so long, and we had to extend our stay at one of the properties because we couldn’t figure out how to end our lease. The house was in okay shape, but not the best.

Taylor was excellent. Even though I came in hot with my opinion on reviews online. She calmed me down and help me find my way into the perfect rental. She even helped me with security deposit questions. She was very responsive to my text messages. Even after hours. Great person to work with.

Taylor made this process for us very easy… and I truly appreciate her answering all my questions, even elaborating more on it. Furthermore, her quick response was key to me. Thanks again Taylor you’re the best !!!

13854 N Cardonia Dr Camby, IN 46113. We have been completely deceived by this company. We were scheduled to leave our apartment complex into this ready rental house on February 9th, 2025. We had moved all of our utilities and signed a lease for that move in date when, on February 5th, we received a text from Taylor asking us to push our move in date to March 1st, 2025. We said no and asked for more information since none was provided in the initial communication. We, then called, when we had not heard back from Taylor. We were put in contact with Melissa Miller (Regional IAG Leasing Manager) w…

This property management group is a nightmare. I served in the military for 20 years and have rented a fair share of places. However, this property management company is the absolute worst. I schedule recurring payments to be automatically deducted from my account each month. In the past year, that payment wasn’t automatically deducted twice. They then tried to charge me late fees for not having paid the rent. So, I made a single time payment and it was taken out in addition to the recurring payment. 2xs the rent was taken out and then I was charged a “return check fee” because I disputed it w…

I worked with Taylor from HRG and she made this process SUPER easy and stress free. My children and I love our new home!!!!!!

At first Taylor was super helpful but close to move in completely ghosted. The day I moved in I received the door code and the house inside was a total mess, my calls were not answered. I did not receive an inventory and condition sheet and the house looked forgotten. I had to pay for my own cleaners and only received a $100 credit for the inconvenience. Maintance at-least is good at responding to work orders and they come fix stuff pretty fast. I continuously find things that were left undone prior to my move in, partial paints, broken doors, oven was grease filled, detached outlet and etc. m…

We had our microwave stop working, and the contractor was dragging his feet about getting out to replace it, but Sharon Cediel kept on them and I feel it really made a diference.

Thank you Sharon Cediel for all your help in keeping me in my house when my husband and myself had health problems and could not pay our rent.

Sharon woods has been very quick to respond and attending to my needs. She has great communication and I appreciate everything she does for us.

Is this where I request service? I think the property needs a professional plumber to come out and look at the situation. I’m sure the tub will continue to leak from the repairs I just had.

So far my experience is just plain frustrated with homeriver group. You never have any personal contact with anyone. From the looking at the home, through the application process signing the lease, and they seem not to answer your texts in a timely manner, And now that we are moving in tomorrow and just know they are not going to take responsibility for problems in the home. I have read so many reviews on Google and the BBB. Now I think I have made a big mistake I will do another review after I have moved in. Update to this post February 21, 2026 well I did make a mistake renting from. Homeriv…

This has been a pleasant and helpful experience… Good communication and info. I’m not really computer savvy. But she understands and is patient…We look forward to more years of service to come.. congrats on your marriage and love forever…..Rick and Claudia ……