Omni Management Services Reviews

I have been working with Elizabeth S and Therese E and they have been very helpful working on some issues for me. Very prompt in responding to email communications. They deserve a raise :)

Nicole Valentine has been amazing to work with. I have now worked with her in two different communities and her responsiveness is top notch. She takes the time out of her life to make sure she provides excellent service and quick responses to those in her communities. She is an absolute joy to deal with and does a great job handling stressful situations with a sense of urgency. Because of Nicole, I have confidence that all my needs will be taken care of.

raise rate do no community upkeep and fine for the every slightest thing. Ruins property values

Have to give a 1 because there is no zero. If your looking for a property management company that never visits the property, you found them.

Sarah communicates well, addresses issues, problem-solves, and handles our property efficiently. It is a pleasure to partner with her.

Carter the new property manager is a next level kind of person Very authentic and on top of things. Very knowledgeable and friendly Always ready for any questions and answers after checking with the legal department. I’m glad we finally have a person who understands and goes beyond to get things done. He is a five star ⭐️

We’ve had a great experience with Carter as our property manager. He’s quick to respond, helpful, and brings such a great energy to everything he does

Carter is an excellent property manager—responsive, reliable, and great to work with. Really appreciate his energy and attention.

Im not going to even give them a one star. I have tried to contact our property manager on several occasions , left messages , spoke to the receptionist and left messages to receive a call back and nothing happens. I ask to speak with someone in management and the receptionist will not give out that information. Our board president won't even get back with you. Very poorly managed. I can not recommend anyone to use their services.

My contact, Rhonda, is always responsive, friendly and helpful, thank you Omni!

Thank you for helping keep my neighborhood clean and our home values up!

Poor management and accounting services. I emailed accounting and management last year about accounting errors, which were rectified, and have since experienced retaliatory incidents. There are two incidents that stand out. The most recent including a snow removal not being completed on my condo only, and Krista Hall stating they had no control over vendors. I did pay out 100$ out of pocket in addition to the regular fees for HOA. I had to work and go to my grandfathers funeral which meant nothing the manager, Krista Hall. The second included me asking for paperwork and a link to the new late …

Elizabeth and Kimi were very helpful and super quick. We sent info in to get our exterior painting approved and they knocked it out in a day so we could get this scheduled before the crew's time became a premium. They made it really on us and helped us get in right away!

I've been a homeowner here at Clermont lakes for 16 years. The ladies with omni and neighborhood association were willing to listen to my concerns and I appreciate that thanks.

Working thru the ACC Approval application with Elizabeth and Kimi was seamless. They provided the proper guidance and assisted where it was needed. Very professional and were a great help...

This is the first time I am in an HOA so I was a bit confused on how to get permission for changes to my property. I made some mistakes and called Omni and was directed to Elizabeth Stephen’s. She was great. She fixed my mistakes and then helped me get all the right paperwork and processed it for me. She made a stressful situation stress free.

Rhonda is very responsive and great to work with.

I never thought that I would be giving a five star review to a HOA management company but Heather has been an incredible asset to our neighborhood! The new home builder unfortunately left our neighborhood in the hands of a management company (AMI) that did absolutely nothing but take our money (small neighborhood without a big bank role) and left us virtually bankrupt. I’m so grateful that Heather took us on. There is positive change which helps our property values. She works closely with members to make improvements while balancing our very sensitive budget.

As everyone else stated, this property management company is at best incompetent. Absolutely such a breach in contract of their fiduciary duty and obligation to the community. All they do well is take your money. No worries though, will be filing complaint with Attorney General.

Not a great company, my account online never shows the balance i need to pay and they barely do much and dont reflect the price you pay them. I have gotten a letter stating i owe them 1348 which im confused i just paid them well over 2000$. Our hoa fee in the community is 154 if you multiply that by 12 its no where near the amount they are now requesting this is predatory. I will be so happy once im out of this dang townhome this company is horrible

They did great job managing my unit and dealing with all issues . Highly recommend

My experience with Omni hasn't been the greatest. I joined our board in January and by June we were told at the last minute our current property manager would no longer be our manager. We received a new manager but her response time and knowledge of our community wasn't the greatest. By September we were told she was resigning. We have a few outstanding issues that haven't been taken care and still don't know who's going to manage our subdivision while they wait for the new person to start. Overall, the experience hasn't been the best and for the money we pay them yearly we are quite disappoin…

They don’t know how to run their electronic payment system so for 4 years I been on electronic payments and they have had me connected 2 weeks too late so I’ve been getting a late fee of 35 dollars a month and now it’s up to 6k with their collector despite being on automatic payments.

According to Omni, they are a management company, yet they never answer the phone. Here is a list of things they never do: • Site visits to the community • Updating the portal with valuable information for the homeowner, such as meeting minutes, parking, etc. • Biased opinions about board members • No accountability for vendors that are over-paid without the board’s approvals • Providing monthly financial reports to the board’s liaison • Communicating with members when they call and leave voicemails • Writing citations after property visits • Charging for mileage when they are driving from th…

Mary never calls back! This place is a joke. HOA fees are through the roof! This company does NOTHING

Lack of contact from any personnel and no follow through on projects! They take community money and you see no results. They do not drive through the communities to even look for homes with covenant infractions. Nor do they send out notices to homes that do.

Its been great working with Omni for past few years. Greenbrooke HOA is happy with the services provided. Jeri has been great with us being our property manager.

This company is the worst. Will not take care of the real problems of the neighborhood. Like semi’s parking. Contractors speeding. Let send violations for keeping a cover over my car when I’m not driving it. Stay away from all Arbor homes properties

They don't take care of things they should be like semi's in the addition. Trash everywhere. but want to send a violation because I keep a cover over my new car when Im not driving it. The worst management service. Do not by a home from Arbor homes this place and company are a joke

I’ve had the pleasure of working with Jeri Mains and Omni- Management for the past 4 years, and I can honestly say they are one of the best property management company I’ve encountered. From day one, their team has been professional, reliable, and extremely responsive. I truly appreciate their attention to detail and the level of care they provide for both vendors and property owners. Highly recommend them to anyone looking for a top-notch management team!

Switched to Omni about a year ago, and never looked back. To say they’re an improvement over the last company is an understatement. I now rest easy knowing they’ve got everything under control.

No notice to pay and no answer when I called . I called both the office and operator number and no answer on both ends. I’m not sure what they are managing but it’s not my house apparently.

We have a great experience with our management company. Any issues that arise we can call and get information or help as needed. Especially our property manager Jeri Mains. She is incredible to work with and is always willing to help.

Bolander Woods HOA established a working relationship with Omni Services in 2019, and I've worked closely with Jeri Mains to provide operational excellent for our neighbors. Omni Management Services has been a great partner. Greg Dill, President Bolander Woods HOA

Omni Management Services sets the gold standard for property management in Indianapolis. Unlike many other companies where turnover is constant, Omni has a dedicated team that stays committed for the long haul. Their approach is tailored to each community, offering customized budgeting and expert guidance for any project—whether it’s legal matters, design, or maintenance. One of the biggest advantages of working with Omni is accessibility. Getting in touch with your property manager is quick and hassle-free, with no unnecessary runarounds. If you want a management company that prioritizes eff…

We have been working with Omni for a few years now and we could not be more pleased. They are kind, courteous, prompt, knowledgeable and always willing to help in any way they can.

As a board member of an HOA, I have experienced great direction and response time from OMNI Management over the past 4 years. While inflation has driven costs of products and services up and up, OMNI has guided us on a course that provided very modest increases in HOA fees ehile continuing to provide quality services to our neighbors.

OMNI is first class all the way! We’ve been with our property manager for many’s years with our HOA! She is always available and helpful! We rest easier at night knowing we have a property manager who goes above and beyond! We highly recommend this service to any HOA.

Sense we have been dealing with Omni we had our ups and downs. But after we addressed them it's been going great you can't please everyone we need to work together as a team. And we feel as far as my home Omni Jeri has done a great job as far as working with and for us...glad to have them!!!

I was never a fan of HOAs but Omni Management and Jeri Mains are good at communicating and take care of issues in a timely manner while not making you feel like they are micromanaging your property.

Jeri has been awesome to work with. Omni is quick to notify the HOA of homeowners' concerns and is always willing to go above and beyond to address them, and is willing to help the board with anything that may come up. Fast, professional, and prompt.

Omni does a great job keeping the homeowners informed of projects and maintenance, and always responds to emails very quickly.

ZERO stars! I am now having attorney get involved. The are the worst HOA management company. Communication is horrible: -EMAIL: no email contact included in ANY communication, nor listed on any website including their main webpage, billing/payment site, and paper bill. Also no email address included in any communication of property, newsletters etc -WEB PAGE list: no communication portal or message service on any sites associated with OMNI -PHONE: they have a phone number listed. No one has ever answered when I call. Prompt to leave a message and it may be days to return. They call 5 minut…

Compared to the other property management companies we have had in our neighborhood, we seem to have had very good luck with Omni. Both Therese and Elizabeth have been helpful and responsive to things we have needed accomplished. They absolutely rock by me!

We moved into a new neighborhood last Fall and have had nothing but horrendous service. The lack of timely communications makes this organization one we can't wait to help replace once the development is handed over to the homeowners. The current HOA application process has been 60+ days with no updates from Omni, without us sending multiple emails begging for new information. Extremely poor customer service. It has been 20 years since we lived in a neighborhood with Omni Management serving the HOA, and the same issues existed back then. I will be helping our neighborhood find a new manag…

Your teamwork and prompt response made all the difference, especially given the challenges with the insurance process. Your professionalism and kindness helped make a tough situation much easier. I'm pleased to share that the siding issue is now fixed and ready for inspection.

Our representative is Suzie Frazier. All the positive comments older than mine are equally true of Suzie.

Not happy with Omni's management of our HOA, and here's the breakdown as to why: 1. We have digital access cards to unlock the pool and clubhouse areas. 2. Omni shuts these cards off if payment isn't posted on your account by the 2nd of each month. The HOA fee is due on the 1st. 3. If you go onto the payment portal and submit your payment on the 1st, Omni's payment processor usually takes a couple of days to post the payment. 4. Omni doesn't care about the fact that their payment processor takes a couple of days and will shut your card off on the 2nd regardless of you having submitted pa…

Suzie Frazier is so caring.. I bug her w all my issues and she tries very hard to fix each and everyone one of them!! Thanks so much for all your hard work and dedication on trying to help with making me and everyone happy here villas of Oakbrook!

I have lived in several HOA communities however Nicole and her team are the best. The communication with Nicole was amazing and I was able to get my fence installed quick and no issues at all.

If you like to set your hard earned money on fire, it would be of better use than this company. It takes weeks if not months to get a reply and they love giving you notices of violation for things that aren't even in your control to fix, such as neighbors 12 houses down parking their vehicles on the otherside of the street from your establishment, and no one can seem to get the notice removed from your account. All while demanding that you pay extra because they failed to budget correctly in the HOA funds. Guess the extra money was for office parties or pan handling fees.

Excellent company, responsive to residents’ needs. Omni deals professionally with complex problems. Highly recommend!

Horrible service, horrible customer service, can’t get in touch with nobody, supervisors, managers they are not available. Phone calls, emails nobody replies!!!!, sent application for a fence to be installed in my backyard in Evergreen Estates Greenfield Indiana, for almost a month no replies no help, they are just terrible!!!

I wanted to use the pool but my card was having issues. I left a message and Dena called me back right away to get it taken care of, she had it activated and fixed for me in no time!! Every time I’ve called or emailed, Dena is always quick to get back to me and extremely kind and helpful. If she doesn’t have the answer for something she always does what she can to find the answer and get back to me right away. I’m so glad that Dena is the property manager, in my opinion, she’s the best we’ve had!

They have always been good to us I’ve been here 5 years never had a problem with anything very happy with Omni