PMI Indianapolis Reviews

Incredibly slow to respond to request from customers but very quick to claim issues and faults with homeowners. Standard HOA

Mick Wise is our Property Manager/Director. He has done what no other property manager has done since I purchased my condo in June of 1996. This man has made repairs and replacements to this distressed property by budgeting ,professional contractors/vendors that have saved us money as well as delivered quality work. I am confident in saying that with Mick Wise at the helm we are in good hands at Casa de Prado. Sincerely, Sharon Baker Board President & homeowner.

Great PM to work with for my properties, Sarrah has helped me with some great and timely customer service!

Update 1/28/25 I was charged $1500 for a water bill. I just found out it was the toilet that was left running (must have got jammed). The only people that were in there were these guys' workers who checked and worked on the house. How do I know that used the restroom you ask? I went to check the house after the work was done and found left over toilet paper rolls in the trash cans outside. They didn't have the decency to make sure the water wasn't running before they left. Response from the company? "We regret to inform you that he utility company did not approve a discount on the bill." In …

Carmie helped me with all my problems with my unit. She was understanding, patient, and acted quick. I appreciate everything she helped me with!

It is lease renewal time for me and I am very grateful to Kate Santos for making the process easy and hassle free. She is a genuine asset to PMI and to the tenants. Thank you, Kate. Gary

I have been a resident at Colonial Apartments before we were bought out by PMI properties. While it has not been the smoothest transition, I've had a very helpful experience with their leasing agent, Josh. I had many concerns with the new lease requirements and Josh helped address them thoroughly and promptly. Josh was great. The stars are for their leasing agent, Josh.

Sheela was very helpful in answering my questions and eventually helping me sign my lease!

Josh Porto has truly been a tremendous help to me and my family throughout this process. I genuinely appreciate his patience, professionalism, and willingness to work with us during a stressful situation. The support and flexibility he provided made a huge difference financially and emotionally, and I’m extremely grateful for the understanding he showed. Thank you again for going above and beyond to help make things manageable for my household. Definitely a five-star experience. — Judy-Kaye Samuels Jefferson Pointe Tenant

Kate was very friendly and informative through the lease renewal process.

I’ve had a great experience working with our property management team, especially Paulo, the maintenance coordinator. He’s consistently responsive, professional, and detail-oriented. Any maintenance request we’ve had has been handled quickly and efficiently, with clear communication every step of the way. Highly recommend this team, and big thanks to Paulo for his excellent work.

Thank you Sheela for all the help. You made the move-in process that much easier!

Kate was great to work with during our lease renewal process. She responded in a timely manner, was very patient, and answered all our questions very clearly.

Carrie did a very good job helping me set up a payment arrangement.

Management is very easy to communicate with. Issues get looked at/resolved quickly whenever applicable. My process in signing my lease/renewing has been the easiest I’ve ever had to deal with compared elsewhere in the area, all thanks to Kate and the rest of their team. 5/5 would recommend anybody who wants a simple move with an affordable and nice home!

I rented from PMI for 2years and I received nothing but good service my them during my time as a tenant. Terri was great and Dendee was also great when handling my deposit return. Thank you for the great service and for always being kind and making me feel like you really cared about my concerns.

Sheila made my application and leasing process smooth and fast! I couldn’t have done it without her amazing work!

When no one who runs my building answers my calls or texts regarding rent payments, Carnie helped me and got everything all sorted out. She was kind and fast when fixing my account.

I was in a difficult position that meant I needed a hard copy of my lease as soon as possible. Josh was able to get it mailed to me at their earliest convenience. It’s so good to find someone like Josh who gave the extra effort

Shovel your sidewalks, it’s been a week. Kids are having to walk in the streets , ever since you guys have taken these apartments over, they have gone downhill. And our kids are being forced to walk in the streets because you’re too lazy to shovel your sidewalks , but our whole neighborhood does it, beside you your apartments make our neighborhood look trashy now, they used to be beautiful until you guys got there.

Carmie was so sweet & helpful! 😊 I was given the run around for a couple days about an Issue I had and she was the only person to help me. Thank you, Carmie!

My experience with talking with Sheela was good. She led me in the right direction when I was lost. She really did help me out alot. I enjoyed talking with her. She was real professional. Thank you for having me as a tenant.

Josh has been amazing helping us through the process of our renewal. Thanks to him, the process has been super smooth.

Kate was awesome !! Very quick to respond to all our questions and helped us every step of the way! Great job and thank you Kate!🎉

The lease renewal is at the end of the year so when we signed our rental agreement it was for 3 months then we got hit with a rental increase

To whom it may concern! My name is Alan Buzan I reside at 608 Alexandrina , Pike Anderson , Indiana 46012 I am I veteran and am on disability?I have some record occurring problems , and it makes it very difficult for me to communicate with people, sometimes, because my perception of what they're trying to do, and what I believe is happening often times are not the same thing. So it is rare that I find somebody like,Josh, ( who is my contact through p.M I ) who has shown patience and kindness while still staying professional , helping me stay on task and get things done!!! I cannot tell you h…

Terrible resident support. I’ve asked for a shower handle to be replaced for MONTHS! They sent a guy out & he fixed it but it came off within days. I blame the house & owner who pays for cheap repairs not the maintenance on that one but now it has been months & im using a wrench to turn on my shower after submitted 4-5 maintenance request and speaking directly to two live people about it. Inconsiderate… the only reason I haven’t replaced it myself is because I already paid them for it! Still didn’t the refund or the service either

Sheela and her team were an excellent help for the entire process, from viewing to signing! 5 stars down to one because after they had my money, they stopped answering my calls. Today is my move in day and i have no where to go with all of my belongings. I've paid everything and cannot get keys to the unit.

Thank you Kate for your assistance with helping me renew my lease. Your awesome 👍🏿

Sheela and John were incredibly understanding and helpful when I called. They patiently answered all my questions and gave me a platform to express myself. I’ve had an exceptional experience speaking with both of them today. They guided me through this new phase of transitioning into a new home for my family.

Thank you Kate for all the help, I appreciate it!👍

Sheela was quick to respond, very kind, and easy to work with!! Everything went smoothly, didn’t have to wait more than a day or two for a response! My boyfriend and I had a very nice experience!

Im trying to figure out when is pest patrol the tenant responsible when renting a apartment or house. I really want to know who the owners is not who's managing it. Cause PMI is making these apartments another set of projects with refusing simple up keeps saving money is good but when in the long run its gonna cost more. Solving a issues before they become big problems but they dont care ig

I lived at Meadow Trail Apartments and had a decent experience during my first month—back when it was privately managed. It wasn’t perfect, but the staff was respectful and you could tell they cared. Then PMI took over, and everything changed—for the worse. They locked the previous management out, and claimed I hadn't paid rent even though my check was in the office. Despite multiple attempts to explain, they pressured me to cancel the check and pay in cash, promising to deduct the fee. They never did. Maintenance became a joke. I reported a leak and peeling wall in the downstairs bathroom due…

Difficult to deal with. PMI will slander your name, accuse you of being less than human. DO NOT RENT FROM THEM. They are very disorganized, they waffled many times on if i could get the deposit back, may have a handful of numbers to call to get a response, and took them 2 months to fix the hot water. Not to mention when THEY FORGOT to pay the water bill and we were shut off for a couple days. No apologies no one cares there. I feel communication was poor, too many people handling the same issue over there. I absolutely have not been explained the reason for the water bill! It is INCLUDED IN TH…

The absolute worse place I have ever lived in. The place was roach and mice infested. I literally caught one mice a week living there. They damaged a kitchen wall when replacing a broken stove, that didnt work day 1. Damage they then charged me for, because they have no record of replacing the stove. So its my fault, they dont keep records? Also, if they are going to charge people for key returns, they better have a better way of allowing residents to return them. The only choices I had was to drive an hour out of my way to return them or mail them. I mailed them and of course they claimed to …

John was a very respectful guy to give my application going. And I am very happy of where I live. Maintenance is very great they come the same day when your request in.

We love the place we love the maintenance. They fix it the time that we ask them. And I really offer someone to live here

I'm EXTREMELY GRATEFUL 4 UR KINDNESS AND PATIENCE... NOT MANY HUMANS LIKE THIS ANYMORE John was helpful And helped this Older lady Get through it. Thank u

Kate was so helpful and was able to fixed the problem I was having. She has been the best person I've worked with at PMI so far!

John was a big help in getting in set in my new home..

John was very helpful with all the questions I had and did his best to make my move in experience as easy and pleasant as possible. I am looking forward to moving into my new apartment.

John Helped Me & My Family Get Into Our House !! And I definitely recommend him for anything. He’s always there when you need him. Five stars all day.

I'm changing this because at first I did not realize im paying monthly fees for stuff I have no access to. I was also told a one time fee that is actually a yearly fee. There is no communication the buildings are in disrepair they dont even plow the parking lots when it snows.

Ms. Sarrah Candelario is an excellent Property Manager for PMI-Property Management of Indianapolis. Ms. Sarrah assisted me without hesitation when I was experiencing a financial hardship. Ms. Sarrah was able to resolve the issue and has gone beyond her daily responsibilities to assist me when my home needed a repair. I want to Thank Ms. Sarrah for all of her hard work and dedication that she has shown me in my time of need. Michelle R Gowdy

Edit: lived in a PMI house for a full rental term now and only wish I was able to write a second review on how great PMI is. The house I moved into was fairly priced for its condition, and not bad over all. But throughout this past rental period they have almost entirely renovated every major issue that was immediately important. Maintainance has been amazing and the people working in administration have been equally as good. Probably the fairest property management company I have ever rented from. I'd continue writing even more praises regarding my experience but the review is already too lon…