PMI Meridian Management Reviews

Lack of communication is absolutely ridiculous. Been trying to contact someone about how to pay HOA dues on our new home. Emails keep bouncing back and there is no option when you call to speak to someone about HOA dues. Not looking forward to working with this company if this is how things are starting out.

Our board needs to make a change. This company sucks, they can't get back to homeowners, much less communicate with each other. No one knows what's going on or can get any answers.

I needed information on my just purchased condo, and made a comment on needed road repair. they provided me with the information and proceeded with the road repair in 2 days. WOW. Thank you

Samantha Brummett has been great to work with! She is professional and responds immediately to all the questions and requests I have had as a homeowner.

Thank you Mick for sending me the "additional help" with setting up my new account. Good to see the alt. portal opportunity. Also, thank Kathy for me....she has been incredibly patient with me for my lack of computer skills. I look forward to smoother sailing with your updated website and this newer portal app.

I sold my condo on June 30, 2025. Pointe Services and their management company, PMI Meridian deducted the 3rd Qtr dues from my bank account before the end of the 2nd Qtr on June 25, 2025. I discovered this on June 30 and immediately emailed the address on the PSA website. I heard nothing. I emailed two more times in July, again with no response. After I finally reaching Brittaney Richardson and Heidi Jennings from PMI Meridian, I was told that I would have a check mailed to me. After several more weeks and not receiving the check, I complained again. I was told that the check was mailed on A…

I left one star only because you have to select a rating to even leave a review. PMI deserves NO STARS. It is despicable the kind of company and people that work for PMI. PMI settled a lawsuit without sending any notice to the homeowners if my community that a lawsuit was even happening. PMI then settled with the court system and ruled that the extra costs would be handed down to us, the homeowners, to pay. As if life and money right now aren’t hard enough right now, all of us must pay this unexpected and unjustified expense. Then I receive a letter that says you will/can put a lien on my hou…

I am recent owner of a Condominium at the Franklin Trails Estates properties. I have been attempting to have them repair my broken fence and a leak in my roof(!) ever since I purchased my home in late April. Lee and Mandy, the community managers, have both assured me that it was being taken care of after I called and that they were "gathering estimates". It has been nearly three months since I have brought this issue to them. I have not heard back from either on a timeline, status of contractors, if anyone has actually been contacted, and how they are going to repair the property they are re…

Not going to pay extra for some stupid law suit in central park Indiana.

PMI wants you to pay your HOA dues on time but when you have a complaint they ignore you. I thought PMI was supposed to be there to make sure the housing additions are up to par with the upkeep of each owner. Is that not true?? When you try to address any problems by emails and phone calls, or voicemails they don’t respond back. Why are we paying fees?? That’s the big problem. In 2 1/2 years there’s been at least four different managers of Maple Run ll. Any one of them has not done their job. So when you know your property is going to use PMI. Just be prepared for them not helping in any iss…

I think that having an HOA keep our community looking great. Each time I have contacted them it has been professional and with issues being resolved quickly.

We are new home owners to the community and Mick Wise has been fantastic and SO helpful! Thank you Mick, I'm sure I've been annoying with all my questions LOL.

Reached out to John to find out the process for adding a patio to our property in Maple Trails subdivision. I was expecting delays and hassles but John reached out to me the next day with what I needed. So far the process has been smooth but I will keep you posted

John Mercho has been a fantastic addition to PMI! I recently submitted a deck extension request, and I was amazed by the incredibly fast turnaround—same-day approval! That level of efficiency is unheard of. John is not only personable and understanding but also genuinely invested in the well-being of our community and its residents. Thank you for your dedication!

I overpaid HOA fees by 4600.80 due to lien threats. In which one was filed! I sold property they still owe me 2,240.90 it’s been 3 weeks still have not received my money. I have sent numerous emails & made calls. Horrible! On a scale of 1-10.. I give a 0!

Our community has repeatedly requested a copy of the Master Insurance Policy and yet we have not received it. It has been going on two months and they send us everything but what we ask for. I feel like we are being ripped off something so simple has turned into something so complicated. Our insurance for the property went from 60,000 a year to $215,000 a year. We were given less than a month notice of this change. There is more that I want to say, but why bother nothing will change.(sigh) I vote we have a talk!! We have no choice than to look for other resources for Insurance. 😤

Brittaney Richardson has been a great addition to PMI's staff. We were so frustrated with the Bloomington Office and was seriously looking for another management company. She has really tried to understand all parts of the job and relationship with us. I was putting in many volunteer hours to fix previous PMI's staff inability to do their jobs. With Brittaney, my hours have reduced significantly and we feel better about using PMI as our management company. I appreciate her eager willingness to learn and give PMI a good name.

Have been trying to get approval for a simple fence from a reputable contractor for months now. They are impossible to get a hold of. I do not understand where my HOA dues go. They don't enforce any of their rules other than when payment is due.

Mick keeps us well informed to situations in our community and is very responsive when contacted.

PMI - A Disappointment Wrapped in Incompetence I am compelled to share my deeply negative experience with PMI, the HOA management company for my neighborhood. This review is not just a critique; it's a warning to others considering this service. From the outset, PMI has shown a profound lack of professionalism and responsibility. Here are the specifics: Promises Unfulfilled: PMI promised snow removal services that were supposed to ensure our safety and accessibility during winter. They failed spectacularly. The night they promised to plow our streets, we were left with nothing but ice and s…

Lee is always so quick to respond to inquiries and get matters resolved. Thank you.

Didn't receive the monthly water bill. Quickly helped by Samantha in the Bloomington office and Lee.

Mick and Samantha provided excellent customer service.

Extremely poor communication and very unprofessional. Not sure how they're still in business.

Having a new roof, and Roger did a great job helping me and so did Mick. Thanks

Our current Hoa is terrible. I really miss it when Tamara Chafey was there. She was the best, sweet, gentle and so respectful.

I wish there was anything positive to say about PMI, but there really isn't. Communication is poor to non-existent. It takes months to get the most basic maintenance issues addressed. They can't seem to withdraw the correct dues amount or even post paper check payments correctly.

Editing to say a man named Mick took over my area and sent an email about communication. I emailed him and he called almost immediately to FIX an issue that others refused to help with for months. Mick gets 5 stars! ZERO communication. I own a property under this group in Bloomington IN and they charged me $200 in late fees, because they increased the HOA dues by $2 and did not notify me. Also during the HOA meeting they said there would be no fee increase. Please note I do not care about paying an extra $2. I have never once missed a payment and have auto pay set up. When I contacted them th…

STAY AWAY FROM THESE PEOPLE !!! I contacted this absurd agency right before I purchased an investment property in the area and their VP-Lee was very helpful but only in the beginning. In the moment I signed a contract with them I was transferred to Veronica-a total joke of an agent! She put my house on Zillow and for over 10 days she didn’t answer any of my calls or txt. When I called the office, they told me she is in a vacation and the house is not even available for showings, so she wasted around 2 weeks. After she came back nothing changed. Not replying to my calls/txts and replying only …

There was a discrepancy with our account that was handled very respectfully and resulted in a very fast resolve. The initial staff that I spoke to prior to being referred to Mick was very professional and referred us to Mick who reviewed the matter and resolved it within 24 hours and followed up with fast communication. We are grateful for the promptness.

Roric Fischer manages my property in the Bloomington area. Top notch! Detail oriented, proactive analysis and rapid response to any development, knowledgeable and courteous. Can't ask for more.

I've called and left messages several times with no response. They manage my HOA but I have never received the bylaws for my community, our streets are never plowed during the winter and they don't mow very often during the summer.

I sent an email to our HOA to find out what the process was for getting street lamps replaced, and I feel the response was a little rude. Not to mention that they charge us for the use of street lights, however, they want me to contact AES to solve the situation. SMH

Mick is completely unprofessional. He only enforces covenants when he chooses to and has terrible follow up. He claims that he mails and emails his notices yet homeowners are not receiving them. Additionally, his "fill in the blank" notices are generic, incomplete, and difficult to understand. Unfortunately, someone has also given him the ability to assess fees WITHOUT sending statements that he has done such. Yes, Mick, I chose to live in an HOA. I just didn't know you would be incompetent with the very simple job that you have. Imagine if people fulfilling real careers functioned and behaved…

Just asked our property manager to get credit and criminal history reports for a potential share buyer. Basically, I have to ask if we can do these tasks. This request seems basic to doing business in a modern world I don't understand why it is a novelty.

Thank God good company’s and people exist still. This company is the best and got our community out of financial debt and hardship. They are professional, have amazing customer service and will care for your community as their own. Thanks PMI, Lee and Alicia, you guys rock!

I recently dealt with Sarah Ransom on an HOA issue, and I was so impressed with her professionalism and how eager she was to help and solve the issue immediately. I was also happy to get to talk with a live person when I called. Most often when calling HOA companies, we can never seem to reach anyone. Cheers to Sarah!!

It was a pleasure working with Sarah on some accounting issues. She responded quickly to my voice mail and gave excellent customer service throughout the conversation. I look forward to working with Sarah in the future!

You cannot get a response from the manager Sarah (Bloomington office).

Our HOA recently signed on with PMI Meridian and as a board member, I have been tremendously impressed with the quality of the financials provided, as well as the quick responses from them on any questions.

Raised our HOA dues up $65 with NO NOTICE!! saying it's because of homeowners that are NOT paying!! I've paid my dues every year since the neighborhood was build but now I'm getting punished because of people that havnt paid their dues!!! DOESNT MAKE SENSE!!AND...Now the dues are due January 1st instead of March 1st..again with NO NOTICE...We do however must keep our HOA. Too many homeowners already are neglecting too many covenants! We need hoa to make sure people are keeping their properties up and groomed.as much as possible.

Sarah & Taylor are beginning to make a difference.They both show a high regard for HOA customer focus & just getting things done. The improvement is encouraging & i am pleased with all the progress. When Sarah arrived in early 2023 HOA concerns were high due to lack of HOA help prior to her arrival. I am very optimistic. Mike Vaught- Saddlebrook Board member

Update 12/15/23 PMI was quick to reach out via the Google review comments and worked to resolve my issue. They were able to get my concerns resolved. My opinion of them has gotten better but I am going to wait to see how things go before giving them a 5 star. Based on our discussion I will also be trying to work more with our HOA board to recommend policy changes to address other concerns I had that PMI is not responsible for. Impossible to get ahold of and little to no transparency. Will randomly charge your account and will not notify or provide a reason why. Would definitely not recommen…

The Team at PMI Meridian is great to work with, especially their “Coordinator of Residential Services. I am glad to have them as my property management company. They are responsive and very professional!

Staff are friendly and professional. However, errors in financial records have been too frequent and follow through on problems have taken too long. They are trying to improve and we have seen incremental improvements. They may have grown too big too fast to give good service. The website has had numerous issues with functionality.

Lee and all of the PMI staff that take care of Stonechase has done a fantastic job. Communication has drastically improved from our last management company and to me this is critical for a great relationship!

Absolutely terrible company. Would never recommend. I work in property management and some of our units are in a neighborhood run by an HOA (hence where PMI Meridian comes into play). It used to be managed by a company called Tempo but PMI Meridian bought them out. Everything was set up so that we would receive the water bills and HOA dues which we would then pay for the owner and then bill the water charges back to the tenants. It was a smooth process that worked beautifully. I was assured multiple times that how things were set up with Tempo would just transfer over. WHAT A MESS. I understan…

Ever since PMI Meridian has taken over the management of the HOA in which we manage some individual units, we have had nothing but problems with our water billing. We go months and don't receive a bill, causing us to bill hundreds of dollars at a time to our tenants when we do finally get bills and have to do the billback. It's so bad we are allowing our tenants to go on payment plans to get caught up. PMI Meridian is impossible to get on the phone and they are terrible about getting back to us and answering follow up questions. The only reason they are getting one star is because I can't give…

This is the first year of the company interacting with Moss Creek residents-- we are not at 5-star rating yet. There is room for improvement, especially with the staff's ability to communicate with individual home owners. We have been accustomed to phone calls being answered promptly.

Slow to engage with HOA. Errors still Being made

PMI accounting services and overall fiscal management tools have been an asset to our HOA at Woodcrest Court! Onward and upward! Thank you

I have been renting my property here for 4 years now and love these guys Great to work with and great problem solvers. Quick to respond to maintenance issues if I have them as well.

I’ve been working with PMI for a little bit over a year now, and my experience has been nothing less than phenomenal! I’ve had a lot of ups and downs with my rental properties, and PMI were able to lighten the load and take a lot of heavy burdens off my shoulders! I’m excited to continue my partnership with him as I acquire more rental properties, and grow our business together!

I had problems with the portal when they were undergoing service transfer, but one email alone got me connected to three employees, including a VP, all making sure that I was attended to and that I got access to the tenant portal.

I have lived in the Parkview Apartment building for over five years, and until January of this year, when Michelle left following the management transition—my experience here was consistently positive. Michelle was an outstanding property manager. She was responsive, professional, and genuinely cared about residents. If there was an issue, she addressed it quickly and made people feel supported. Losing her was the worst mistake this building could have made, and the decline in management quality since her departure has been obvious. Since the new management took over, there is no longer a di…

Put a work order in and job was completed the very next day. Great response and service!

Always excellent response by Mick. Thank you.

Excellent service Alicia is so professional and always cooperates to provide any help

Bloomington office is terrible. The only one ever in the office is Rorick. What are we paying you people for? Never get a call back. When they do answer snippy and rude is an understatement.

This company manages my condominiums. I have lived here less than a year and have had horrible contact with management. When I first moved, I had a work order that was not completed or filled for three months. In between that time, I called the office several times, sent emails, left messages that all went unanswered expect for my phone calls to the front desk. When the property manager did contact me back, there had been no progress on my work order that no one had touched. In the middle of this fiasco, month two, the property manager left and was replaced by another one. I began the process …

The team at PMI Meridian has been great in addressing our work orders for repairs. They respond back in a timely manner and also always respond to our calls.

PMI manages our HOA board. In speaking with our board members to find out why an architecture request was taking so long (city permits came back faster), it appears that PMI's communication, both software platform and human interaction, is very subpar. My project was approved almost immediately but PMI has taken 2-3+ weeks to send an approval email to me as a resident. One of the primary reasons they get paid management fees is to effectively communicate, which unfortunately they appear to fail at. *Edit* - they had the time to respond to this review, but still didn't send the approval ema…

I talked to John Mercher(sorry if I did not spell your name correctly), He is a good listener and very helpful. The work order for the mailbox post needs to include that the wood is rotting. Thank you John. I don't have any photos or videos to add.

this is the worst rental company i have ever worked with. i never get a response from Alex, on email or phone and no one can give me answers about my maintenance requests. not even worth the effort. no one knows anything at this place

if i could give negative stars i would. my husband and i live in a complex owned by PMI. our AC unit went out last week, it still isn’t fixed. our county (madison county) has been under a heat advisory for several days WHILE our AC has been out. needless to say, we WILL NOT be renewing our lease here or renting from PMI. we pay over $1,000 for our townhouse each month. they don’t care about their tenants. they haven’t even TRIED to help us. on top of all of this, our complex manager is awful, unresponsive, and SEVERELY lacks professionalism. absolutely terrible, never EVER rent from here.

Brittaney have been awesome to work with in a few issues I have had at eagle point. She always gets back to me right away and has everything taken care of. Thank you

I received a letter saying I was ONE DOLLAR short on my bill. The envelope cost more than that. They could've just added it to my next bill. If not paid on time there is a 10 dollar late fee. But yet when I send emails about the sleet and ice that came down this past winter, I get no response or a salt truck. Let me pay it before it goes into collections and receive a bill for attorney and court fees.

Very difficult to work with and biased to certain residents. Highly discourage anyone from doing business with them.

Our property manager Alicia Reece is very unprofessional and does not value the residents. When you call she is never in the office. She never returns your calls or respond to your messages. I do not understand how and why she holds the position she does because I know for a fact this isn't the first time a resident has been dissatisfied with her professionalism or lack thereof.

DON'T RENT FROM THIS MANAGEMENT COMPANY One star is being to kind. I was a tenant here.Awful staff, slum landlords, don't care about nothing but money very disrespectful and will lie on the ledger. DON'T MOVE ON ROACHE ST APARTMENT

Steven was great fixing my shutters. And Mick was great as well in quick response.

Going down, property is not well kept. Water bill went from $50 a month to $149 a month. They have no meters to read so I'm trying to figure out how do they come up with this amount for a water bill and only one person lives here I would not recommend anybody to move into these apartments. The manager is not a good property manager... There are no amenities the rent keeps going up. I have been here for 17 years not once have they painted my walls not once have they cleaned my carpet they're becoming slumlords

If I could rate this company a -0 I will, but I can’t Amy and Veronica the property manager is the worst two people I ever deal with in my entire life. I signed my lease December 12 I was in the process of moving. I had to do an emergency move out within the first 25 minutes of moving into the property. I did move eventually into the property after Christmas. I spent so much money with hotel cost from December 12th until December 25th. Veronica refused to even help me with hotel cost food. The only thing that she wanted to do was refund the amount that I spent on a first month rent She agreed …

Two months ago I failed going up my front porch, I sent a request into PMI Meridian Management to have rails installed by a contractor and my request was granted.

The worst place to rent from dont do it you will be sorry

The worst experience as a tenant! It's impossible to get a hold of anyone in here! Our rent has been on autopay for 3 years, but on more than one occasion they have "lost" it and we were charged late fees. Whoever David Hall is, he is extremely aggressive and rude beyond belief while trying to address the situation. We will definitely be looking for a new place once our lease is up.

Its been a pleasure working with them thus far finding a place to move to. They have been very patient and have worked with me to make sure I knew what is was doing. They have been very helpful and respondent so far. I hope the trend continues as my lease plays out!

PMI is extremely unprofessional. They don’t answer calls or emails. I continue to get told I am not making my monthly payments on time and continue to get charged a late fee. However, i have documentation to support my monthly payments are automatically withdrawn each month 1 week prior to the due date. Again this could easily be discussed if someone was available to answer calls during business hours or call you back after leaving multiple voice messages. When i finally received an email reply (several weeks later) from Alicia Reece, she was extremely unprofessional. I do not recommend this c…

Lee is always responsive. Whenever I have a problem he gets on it.

I'm a fairly new tenant at Country Club Estates. It had been many years since I've lived in an apartment complex, and had some reservations when I decided to do so. I'm very happy with my decision to move into this complex. Terri, the property manager has been wonderful. She is very knowledgeable and has been very helpful! I have recently had a couple maintenance issues which I realize is normal, but I have been pleasantly surprised at how quickly my repair requests were addressed. Andy has shown up each time at one of my earliest appointment time requests. Andy has always been able to take ca…

Not knowledgeable of PMI and not impressed with Parkview. As far as Michele is concerned, she is probably the best property manager I’ve had. She stays involved with the daily flow of apartment life but is not intrusive in the least. So, the place stays clean and quiet and tenants follow the community rules. I would leave if it were not for her involvement. If you have an issue, she will resolve it quickly. She sincerely cares.

Michele does a professional job as property manager, especially when everyone hears the horror stories of most other rental properties……it is nice to see a manager in this day and age who does not mind putting the work in!

I have been going thru a rough time the last few months, with losing my job. Bills starting to stack up and just a stressful time. I explained my situation with Michele and she was gracious enough to be patient with me thru this tough time. She is truly a caring and compassionate lady, a blessing. Thank you!!

My experience living in Parkview has been great. The manager Michelle goes above and beyond to make sure our building is a safe and functioning community. We are kept informed and anytime I need something, she is there to help immediately. The building is always maintained and clean and I love coming home here. Thanks for all your efforts!

I recently lost wages due to illness and couldn't pay my rent in full on time. Not only was I allowed to differ a portion of my rent until the middle of the month, they removed the late fees once my balance was paid! (UNDERSTAND: I communicated my situation IN ADVANCE, and all previous payments were on time, in full.) Thanks to David Hall and the responsive, understanding management staff at PMI Meridian. Highly recommended professionals.

Kenadi, Veronica & Amy are amazing to work with. Even if things get screwy with my account they are on top of it! I've had some issues when speaking to just about anyone else at PMI since they took over managing the property I live in. However, when Kenadi, Veronica or Amy get involved things get done!!! You ladies rock!!