Progress Residential Reviews

This property is at 6860 West Stansbury Boulevard in McCordsville Indiana this company refuses to take care of this house we talked to the people that lived in it before and they were forced to move out because of mold in the house making their children sick not to mention all the rotting wood on the exterior of the property the grass not being cut or maintained to the HOA standard the garage door that's been ran into and not repaired this is dropping property values in the neighborhood this company owns several homes in the neighborhood and all of them look bad stay away from this company

Progress directly, was essentially zero help! My regional reps for my address on the other hand have been nothing short of EXCEPTIONAL ! Calvin and Rhonda have been there every step of the way to answer any and all questions! I am no longer utilizing progress customer service, instead I turn to these 2 angels as my first point of contact!

This company is amazing. Mark is great at his Job, he addresses any concerns I have, and my house is lovely with beautiful appliances. Rent from Progress! Thank you Mark!

Mo is the best tenant representative I’ve worked with at this company. I’ve been with Progress for over 5 years and he has gone above and beyond for my family since he’s started working for the company. The best customer service and always willing to help. Thank you for all you do for the company is appreciated!

The service team who schedules maintenance request is terrible. I’ve had an issue with my fence about to fall over since June 2025. They had 2 different vendors come out and “fix” the issue and I have had 2 2x4 boards replaced. Then they send a tech from progress come out to look at the issue and all that was done was a gate latch replaced.

To many problems to really list here, but multiple times I have been overcharged a d had my payments "lost". I am to the point where I am considering legal action and of course no one at progress cares they just continue to charge me cause they think they can get away with stealing from people.

I had Lynn as my maintenance guy he fixed the problem at my home I definitely will recommend again he wasn’t supposed to be here between 1-5 pm he came an hour early and it took only 15 minutes and the job was fixed thank you

A storm came through two weeks ago I reported a tree down in my yard I’ve called multiple times to get an update they told me I can call the company myself to get an update so today come 5/29 and the tree was supposed to be removed and progress required me to be home or I would need to pay a $75 fee I stayed home missed work to avoid the fee and nobody ever showed up to remove the tree my grass is extremely high and I can’t get it cut because a tree is down in my yard that has been there for weeks this is unacceptable and nobody is any help the people you call and talk to never know what’s goi…

If I could give them zero stars I would. Leasing with progress has been nothing short of a nightmare. We have windows that have completely rotted out, we cannot open windows in two of our rooms. We made Progress aware of this in February, they sent someone out to assess the situation. He said we needed all new windows. That week we could not keep our bedroom above 60 degrees with the poor insulation from the rotted windows. We had to sleep in our living room with our six week old daughter and nothing was done by Progress. We needed new floors due to moisture leaking from the rotted windows, …

We moved into this home in July 2025 and have experienced issue after issue from the very beginning. The most frustrating part is that many of these problems were reported repeatedly, only to be dismissed and brushed aside. Before we even got to the summer cooling issues, we struggled through the winter because the house would not heat properly. Our electric bill climbed to nearly $1000, and when maintenance came out, we were told that it was working fine and that was just how the utilities work sometimes. For nearly a year, I reported problems with our HVAC system because then the house was…

Having a very bad experience with a potential emergency maintenance issue. I have a fallen tree/branches in my backyard. Also, there are more branches/limbs that are leaning onto the house, with the potential to go through the roof. This will inevitably happen within the next couple of days. I have put in multiple maintenance requests since last week now. One got assigned to a vendor 4 days ago, but I still have not been contacted by said vendor. I contacted a Progress support rep today and they told me that I could contact the vendor myself. I have called this vendor a couple times and cannot…

We have been renting through Progress residential since August of 2024. We have not had to put in too many service requests before now. Our AC stopped blowing cold air. The outside unit was shutting on/off repeatedly every few seconds. So on Tuesday the 9th of June 2026. I put in a service request and was informed that someone would not be able to come look at our AC until Monday the 15th. On Wednesday the inside temperature reached 72 degrees so we called the emergency maintenance line. My boyfriend called the emergency maintenance number at 2PM on the 10th and requested our work order be cha…

Mario is the best! We had an issue and he did a fabulous job. The 2nd time we needed maintenance he came out again and remembered me. He was in and out so I could get back to work and really took care of what I needed. He really worked with us to get the job done and cared about our family needs.

Josh was very helpful with fixing our ac!! He also explained the issue which is helpful if it ever comes up again.

An absolute nightmare. We haven’t even moved in yet, and got to tour a filthy house and received no clear answers on a move in date despite multiple people saying otherwise. “Emergency move in” means nothing if the main office staff get to have a nice, long holiday weekend. I wish we could get the $500 deposit fee back and rent somewhere else but we have no where left to go.

Calvin was amazing and helped solve the issue immediately!

Calvin, he’s a blessing!! Consistently helping no matter the time of day.. He’s kind, patient, and he listens.. Even from miles away he can troubleshoot and walk you through things.. I told him about a noise my garbage disposal was making and over the phone he told me what it was.. lol I’m just shocked he knew what I was saying, and got someone back to my house IMMEDIATELY to get it fixed.. He’s amazing!! His help is greatly appreciated!! Progress, PLEASE keep him, he cares about the company, and more importantly, the PEOPLE!! Calvin, you’re the truth!!

This is the most soulless rental agency I have ever rented from. They make their application process so much work that it feels like they don't even want you to rent through them (this will become par for the course). If you are living with ANYONE other than your family and don't KNOW you will be in the same place for an entire year, run away. If roommate dynamics fall apart, or you need to move for any reason, just kiss two months' worth of rent money goodbye (likely $4000ish) because they make the replacement process so financially dangerous that only the dumbest people would do it. Even if …

Terrible- DO NOT RENT FROM HERE. The local office is absolutely terrible with customer service and truly don't care about their renters. All they care about is getting their money at the end of the day. We submit our rent through money orders and because THEIR MACHINE CANT READ IT- it's our fault and they are charging late fees. How does that make sense? My exact thoughts but here I am giving them the hard truth review about how terrible this company is ran. Oh and you might as well forget maintenance because they won't actually fix anything. We moved in and within two weeks our house was flo…

Calvin Warren has been amazing! We had a tree fall in our roof and he has been in constant contact ensuring the safety of my family. I am grateful to have someone who fights for us as much as we do.

. You give all your money and they play in your face! No matter if your on time or not they will not have you or your children in a safe home!

I rarely leave reviews, but this needs to be said. My family and I have now been without heat for over 48 hours, with five children in the home. I spent the entire day calling for help, only to find out that my work order was sent to a third-party contractor without my knowledge. I was then told that I needed to contact them myself—which makes no sense as a tenant. That is not my responsibility. When I asked for emergency accommodations due to the freezing conditions, I was told I had a $350 “credit,” but no actual assistance was provided upfront. As a single parent trying to make ends meet, …

Calvin the Service Manager was amazing very personable and caring he showed empathy and fixed my issues to a T. There should be more Calvin’s in this world

Mario the maintenance guy is new to the company. He is super sweet and respectful when he comes to my home. I appreciate that. He is timely and gets the job done & provides great communication.

Mario was fantastic! In and out within 20 minutes; had all of the parts needed for the repair and was super friendly.

Mario was incredibly efficient. Came in, addressed my concerns, and did a phenomenal job in doing so. 10/10 would recommend

Thank you Keyon you did a great job and made my moving in easy.

My Name Lakeshia Moore I’m forever grateful god bless me with a New Beginning . Progress Residential have the most beautiful smart home. This is a new experience for me with a smart home . I’m loving the new experience. Customer service team is very helpful, friendly and polite.Ms. Keyon was my representative . She helped me with every step ensuring me. That everything will be alright.. Ms. Keyon help me put service orders in through the smart app . I’m forever grateful for Progress Residential smart homes .Thank you for my New beginning I’m a Brest cancer survivor. God gave me a new start. …

Thank you Mr. Mo and Ms. Jessica, for your professionalism and providing 5 star customer service doing this difficult time for me. I appreciate you for your time and encouraging words, when I didn't have no idea how I was going to pay my court ordered rent, Mr. Mo you told me, "I believe in you" them 4 words made me put my trust back in God, out of nowhere, God provided for me. Thank you Sir, once again.

My screen door was broken and instead of fixing it their solution was just removing it entirety. Guess it’s not broke if it’s not there

I had a great experience working with Mo during my Progress Residential rental process. He was very professional, patient, and helpful every step of the way. Anytime I had questions, he responded quickly and made sure I understood everything clearly. Mo really helped move my progress along smoothly and made the whole process much less stressful. I truly appreciate his dedication and customer service. If you’re working with Progress Residential, I definitely recommend asking for Mo. Great support and a great experience overall!

I would like to express my appreciation for the REL Charnette during my move-in process. She was very attentive, responsive, and extremely helpful throughout the entire experience. Her professionalism and willingness to assist made the transition much smoother. I truly appreciate the effort she put into ensuring everything went well. Thank you for your support.

Miss Jessica thank you! you are amazing!!!! Miss Charnette thank you for all your assistance with my move in work orders and your communication

I want to especially thank you Ms. Charnette for her assistance during the most difficult time in my life ! You are truly a gift from God.

Mario did a fabulous job! He showed up on time, was very professional and kind and did a great job fixing our issue. Thanks Mario!!! It’s greatly appreciated.

After such a stressful few weeks with speaking to multiple cs operators I received a call from MO who was compassionate and said he will do his best to take care of us and personally monitor my case I instantly felt relieved. He gave me a follow up case to tell me he handled it. He really kept his word just want his to know at a very stressful time he really help give me and my family much needed reassurance. Thank you MO keep being you. 😊

It was a wonderful experience moving in loving my new home

Progress Residential is a great company to rent from. Charnette the Property Manager is great!! Very helpful and understanding. I didn't have to wait to get a minor discrepancy resolved, she was right on it. I really appreciate the compassion she has for her tenants. Also the maintenance staff is great and customer service as well.

I wanted to highlight my experience with Keyon. As a new resident, I was a little skeptical of my experience so far. Keyon reached out Tuesday morning and had a solution by Tuesday afternoon. Thank you for your promptness.

Moved into a house yesterday with no heat in the middle of winter! No one could be bothered to call back or help fix the problem. They are so unorganized and unprofessional. They tried to tell me that I didn’t pay my move in rent even tho I have a signed receipt from the company. Overall I wouldn’t recommend this place to my worst enemy, the employees suck and don’t know what they are doing! Already counting the days until the lease is up.

Mario, the Maintenance Man, fixed my thermostat to get my heat working again. Thank you!

Mario was knowledgeable, personable and polite. Provided exceptional Customer Service and completed the job in a timely manner.

Terrible service! Totally disappointed. We received the house in very poor condition (the bathrooms were disgustingly dirty). We provided proof via email. We requested specific paint colors to have the touch-ups done, and they gave us the wrong color. We did a complete cleaning of the house, and yet they charged us for cleaning and for "damage to the bathrooms" (which were already like that). We left the house better than we found it, and they decided to take $500 from our deposit. I hope I never return.

A huge thanks go out to Jessica. I can’t express enough how wonderful you are. In my frustration time, you helped me tremendously. I really loved the way you took it upon on yourself to make sure I was good. I know google only give you five stars, but you deserve ten. Please continue to look out for the residents of Progress Residential, because someone else will need your kindness.😁

“I live at Progress House in Louisville, and I want to give a huge thank you to Calvin Warren. He has been nothing but professional, respectful, and supportive. He truly cares about the residents and makes sure things are handled properly and fairly. It’s rare to find someone who is consistent, dependable, and genuinely invested in helping people succeed, and Calvin is exactly that. I appreciate everything he does and the positive environment he helps create at Progress House.

Calvin Warren was a great help, We had issues with our new move in. He called me right away and got me together

I am a current tenant, and I am extremely disappointed in Progress Residential. My home had a pipe burst in Mid-December and the issue still isn't resolved. Me and my son have been out of our home and dealing with inhabitable issues for over a month now. They don't have a process-driven system that keeps them on top of work orders or allows them to provide great customer service. I have not talked to ANYONE who has shown empathy. The contractors they have hired to do the work have rushed and have been rude. I am currently dealing with no heat in my home with temperatures below 0. I called rega…

Move-in was simple and straightforward. Jessica was very helpful in answering all of our questions.

I have had the great pleasure of being serviced by Jessica at progress residential. The process has not been an easy process for me navigating between rent, Cafe, progress, residential and the whole nine. I was able to speak with Jessica twice on the phone and once in the actual office and her service was above and beyond. Customer care. Excellent service and I really appreciate her. She took the time and explained everything that I did not understand in a very compassionate way. Go Jessica. You're the best

Definitely not a property management that care about their tenants. No long term renting. 1st chance they get for higher rent, you're out on your butt!

I had a plumbing issue behind one of my walls and had to shut the main water off. This is concerning in the middle of January with below freezing temperatures. I reported my issue and the technician that responded was Josh Burdine. He arrived well within the quoted ETA and quickly assessed the problem. He kept me informed during the service call and quickly resolved the issue. Josh treated me, my home and my issue with the utmost care and respect. (he cleaned the area after performing the repair) He also communicated the follow up plan and told me to reach back out if needed. His professionali…

There is a reason for the number of negative reviews. My fiancé and I took a chance despite them, and unfortunately that has proven to be a mistake. Our lease began on August 22. During the move-in orientation, we were informed that the air conditioning was not functional and that a repair would be made the same day. Instead, a third-party HVAC vendor arrived several days later and only recharged the unit. Within three days, the indoor temperature again exceeded 80 degrees. Since then, this same pattern has repeated multiple times: a service request is submitted, the vendor comes out and rec…

Shortly after move in we had some plumbing issues arise, but upon placing a service request everything was tended to immediately and effectively. Our service technician Joshua arrived on time, communicated well, and resolved our issue efficiently. We hope to see this technician in the future, thanks Joshua! Only giving a 4 star because of how soon issues arose upon moving in, but would still recommend Progress Residential.

Moved into this home and I am happy to say that everything is going great have had any issues at all since I moved in when I put in a ticket they go and get it fixed right away and the costumer service line is always a big help 100% recommend PROGRESS RENTAL.

I’ve now been in my Progress home just under 30 days. When I came to view this home there was a major plumbing/fixture problem in the primary bedroom’s bathroom. After submitting my application I spoke to a representative who told me they submitted a maintenance request. I did my phone walk through with Taylor C. and received an email that the service ticket had been completed. Needless to say IT HAD NOT! The day I moved in the shower faucet and spout was not attached to the shower wall and there was still the huge hole behind that faucet/spout in the closet behind it. Nothing had been done to…

my move in experience was wonderful There were no complaints

I am extremely disappointed and frustrated with my experience as a tenant. From day one, the home I rented had a severe cockroach infestation that clearly existed before I moved in. I repeatedly reported it, and it made the home uninhabitable, unsafe, and a serious health concern. Under Texas Property Code §92.056, landlords are required to provide a habitable residence — yet the issue was never resolved. Instead of taking responsibility for renting out a home in this condition, Progress Residential is now trying to charge me $3,550 in “early termination fees.” This is completely unacceptable…

La verdad me ha ido bien, llevamos casi 3 meses viviendo en una de sus propiedades y hasta ahora no hay cargos ocultos, ni ningún problema. La zona es tranquila y la casa muy Bonita.

PEOPLE LISTEN TO ME.....!!!! Let me start off by say WOOOWW! 💯💯💯💯what an amazing company to rent from!!! Listen i only been with progress residential for 4mos now,,from the time of searching for the right home wich i actually chose 3 applied for all three finally moved in the 3rd one wich is an amazing property as the other two but wait....listen when i spoke with the one Reps she was so detail..she said sir give me some details of an area school district etc. Because progress has homes everywhere. Once i told her exactally what i needed,,,let me say,,, i am in the perfect home and the perfect…

I wouldn't dare rent from them again. They try to make you pay for things that were damaged when you rented from them. They try to find reasons not to give you your deposit back. Also, I am still waiting on my deposit that they said they would pay me going on 3 months. These people are a joke and very unprofessional. The only reason I gave the 1 star is because it would not let me post if I didn't at least give them a star. My opinion is that they don't deserve any stars.

DO NOT RENT with progress you will be disappointed. I rented the house on 7329 Kimble Dr, Indianapolis IN. All they painted and caulked over mold, crack and hole. Couple months after I moved in, the paint smell was gone and the whole house smells like mold. There is crack and hole inside and outside the house. Your can hear animals in the addict (birds, mice, spiders, bugs ..) and they come in the house through all the crack and hole. Maintenance told me he can't do much about it and when it comes to rental house, the renter are responsible for fixing the house. CRAZY!

Rhonda Higgins was great! She helped me understand a difficult situation and turned an unhappy person to a person that was grateful person for information and understanding. She listened to me and did not take my anger personally. Thank you Ronda!

I've been living in this home for about 3 years. For the last 4 months, I have had problems with the water heater, the contractors who they sent out to fix it lack of experiment, the contractors have been out to my house.Four more times in the last four months, the last time they came and put a new water heater in they did not hook up the gas right?I had a gas leak, citizens gas came and tagged the gas.No, hot water for 4 days and on the fifth day, Progress send technician Lynn out to fix it.And it finally got fixed.I really appreciate his service once again.Great job Lynn.

I have been a tenant with the company for almost four years. After doing a Rent Check, the company had sent a 3rd party Landscaping Service to take care of the lawn, without first communicating with me back in late August and had charged me the fee for the service. I was already negotiating with a guy about providing service for me, but I was waiting until I had the funds to take care of it. I was shocked to see my account was extremely higher than normal, so I contacted customer service about the matter. Ms. Rhonda Higgins and Ms. Alicia reached out to me and they both advocated for me and Ms…

Worst company ever. The home was not move in ready. Black mold, toilet not working, missing weather strip, and many other issues. We're only here for a little over a month and every communication with the management company has been the worst experience ever. We're still discovering issues and has lost track on what work orders we've put in so far, because the maintenance is booked out for few weeks and noting is getting addressed in a timely manner. If I knew this would be our experience, I would avoid at all cost!

One of the worst experiences ever. I got approved for a house put down the 500.00 dollar deposit and everything. PR told me the house was ready to view. For how much PR was charging it was not worth it. The property was old ran down and there was feces in the toilet. So I told PR I didn’t want the house. Sent pictures of the nasty property including the feces in the toilet picture. I was told I can rent another property if I wanted to. My family and I decided it was not the best decision to continue with this company. The neglect of the property was truly unacceptable. I was told my deposit wi…

I would like to thank Josh for the great job of solving my electrical issues. He answered all my questions and was extremely professional.

Josh was very friendly, time efficient, got down to the issue and not only solved it but went above and beyond. I would recommend him to anyone who needs help and would most definitely want him to return.

DO NOT RENT FROM PROGRESS RESIDENTIAL — Negligent, Deceptive, and Dangerous I am a current tenant in a Progress Residential property in Noblesville, Indiana, and I’ve experienced emotional distress, financial loss, unsafe living conditions, and total neglect. My experience has been so outrageous I’m preparing to file a small claims lawsuit or join ongoing class action lawsuit attempts and complaints with the Attorney General, BBB, and HUD. Let me be clear: this is a multi-million-dollar company, yet they treat tenants like disposable income sources with zero accountability or support. ⚠️ De…

This place is a joke. Been asking for stuff to be fixed for over 6 months. They send people they look at it and say they will be back and then say it’s fixed and close the order. We even had a guy named Blake come out and swelled up on my wife onto a corner over talked her and she had to ask him to leave bc she felt so scared. After he pushed his way in the house. I call the office and they act like it a regular thing and respond with they will send someone else out. They called my wife a liar until I told them there is a dozen camera on and in my house. The next day I get a house inspection…

Joshua gave awesome service! Was very nice and professional. Knows his job and does well. Thanks we are very appreciative of your service.

Rent cafe is down and your pay over the phone system can’t find my account to pay rent. Customer service line has been saying it’s closed. Tried to pay rent when due but I have no way of paying today. I would mail it in but it will be considered late by the time it gets to you guys. I really hope I don’t get charged a late fee!!

My experience with Progress Residential has been beyond unacceptable. We moved into a home with plumbing problems, mold, and mildew that were never properly fixed. These issues have made my husband’s asthma worse, my toddler sick, and put me at risk during a high-risk pregnancy. Instead of addressing the dangers to our family’s health, the property manager misrepresented lease rules and regulations, lied about what could and could not be done, and then blocked us from contacting her altogether. No family should have to fight this hard just to live in a safe, healthy home. Progress Residential…

Josh is a Great guy! He Came out and got my air back up and running really fast. He educated me and communicated very professionally.

Chris is the best maintenance person we've ever had. Really great and helpful!

My main complaint with Progress Residential is them following through on what they say they are going to do. 5 months ago they let us know that a contractor would be contacting us in a few weeks to install a fence. Each month I have followed up just to be told the contractor is behind and they will contact me in a week or so. They open a service ticket then close it And I have to call back again to just be told the same thing. In early July I called them once again and told we would be contacted by the contractor end of July, 1st week of August. And of course no one has contacted me once agai…

Chris the plumber is such a great guy! He comes in a timely manner and is always talking to you thru the process of what’s wrong! Definitely recommend him for anything you need help with!

Been living in one of their homes since January of this year. Have had nothing but issues since before we even moved in. I know, should've been a red flag but when you need a home, you need a home. Putting in work orders is a joke. I've had plumbing issues since we've moved in. Maintenance has stated they are not equipped with the proper tools. On my 4th call, they eventually said they would send a plumber, ive been unable to use my kitchen sink for 3 days now. The air conditioning unit is too small for the home, so we are paying higher AES bills due to trying to cool a home that does not have…

I love progress maintenance i had Lynn and he was very knowledgeable about my leaky pipe under mysink sink and my constant running toilet. He was able to pen point the issue instantly and also took care of another issue i had with my front door. He took his time and didn't push my mantanice needs to the side. Thank you Lynn for being intentive to my mantanice request I appreciate you so much.

This company has attempted to evict my roommates and myself 8 times in two years due to a system error they refuse to fix or communicate to us about before taking us to court for it. Everytime the case gets dropped and sealed, but now it has caused me to be denied for apartments because it looks like we don't pay our rent when we have been. DON'T RENT WITH THIS COMPANY.

Been here for 3 months love the home Nothing but excellent service

Progress moved very quickly after I applied. They are quick with the turn around on getting your application approved and everything laid out for you. Move in was very easy with Progress and I have recommended them to other people I know.

They use to have really nice staff however it’s an act of congress to get them to fix anything we’ve been with them since 2014. The carpet is old and smells. The maintenance guy or supervisor approved only carpet for one room and when I asked the vendor why was they not doing the whole downstairs they was only instructed to do one room. So now there is two different rug colors in the living room . They go up on your rent every year but hate to fix anything . Their customer service in AZ is very nice compared to the local office in Indy.

This review is for Chris in maintenance. We have been here for quite a few years, and chris has always been so helpful; going above and beyond expectations. He addresses any issue and reassures me it will be taken care of! He is always willing to do whatever it takes to keep us comfortable! Chris has shown his strong work ethic every time he has been here. We are very thankful for chris and his professionalism! Give that man a RAISE, and PRAISE!

Kudos to Debora for all of her support and diligence. She is an outstanding communicator and always goes the extra mile to make sure all questions and concerns are answered and/or taken care of. She truly made this lease a breeze and she deserves the recognition!

I haven’t been in my home a month & I’m already regretting my decision. They used false advertising about certain features of the home, used the excuse of the home being “as is” to not correct the issue, and now that they’ve gotten my money I can’t get anyone to return a phone call to hear my complaint. I sent in my inspection on 6/22/2025 & I still haven’t had any of the issues I reported resolved but they’ve closed out my cases about 5 or 6 times. I wouldn’t recommend anyone rent from them.

My Name is Carlton, I just wanted to take a moment to say thank you to the team at Progress and especially to Debora Hilton. She has been professional, kind, and incredibly helpful during my time working with her. She makes sure I understand everything I need to do, and she always checks in with care and clarity. I’ve never been evicted I’ve had close calls but thanks to communication and support from Debora and the team, I’ve been able to stay on track. One moment that stood out to me was when I shared about a large tree that had fallen on my property. Debora guided me through what steps to …

I just want to personally thank Deborah H for the incredible customer service she provided. From the very first interaction, she made me feel heard, respected, and supported — something that’s becoming far too rare these days. Deborah went above and beyond to help me navigate a stressful situation with patience, kindness, and professionalism. She didn’t just do her job — she made sure I felt taken care of every step of the way. She followed through, communicated clearly, and genuinely made a difference. It’s people like her who remind you that great customer service still exists. Deborah, th…

I have been renting for the past 5 years from various companies, but Progress takes the cake in overall poor service. They are more worried about getting money rather than fixing an issue. Had a tree fall on the back side of the home and it was rescheduled 5 times within 2 months before someone finally came out to look at the roof. We have lived here for a year now and will not be renewing, I have had to call them 4 times in 12 months to dispute random charges added to the account. Imagine if we had it on autopay and they just charged us an additional 500$ with no explanation. Really poor serv…

We were looking for housing that would fit our needs for a year while living here in Indianapolis on a medical professionals contract. In the beginning, the application process and such was relatively easy. Once it was move in was when the problems began. The house had sooo many issues that I was creating work orders for basic things. It was filthy. There was physical dirt on the walls, doors, hard surfaces. Carpets were cleaned and not in terrible shape I will say. You are required to pay for smart home features and the front door kept getting jammed. Had the lock worked on 3 separate times. …

My air was broken Dion came bright and early to get it fixed. He is very friendly and easy to work with. Thank you for a job well done.

Chris was the BEST maintenance guy I’ve ever used! He really put in the work to help me :) 10/10 amazing!!!

Chris does an awesome job! He was very communicative, a great maintenance guy.

Our move in process was made easier with a maintenance making everything up to par! Chris was super helpful and was very outgoing when doing our repairs!

Chris does exceptional work, very professional and thorough, leaves no questions unanswered. Will refer others to this company

Chris was the best! He listened very diligently to every concern I had and fixed it efficiently.

Chris came with a great attitude and provided quick service. We had a great and convenient experience.

Chris was on time, efficient, and got the job done right!

Chris did an amazing job!!

I am very satisfied, and my needs were met at the top with no problem! Thanks too Chris! Great communication! On time! Solved problem! Hands down, best customer service experience! Thanks.

Chris is great! Best maintenance guy around, 10/10 recommend! Punctual, professional and poised.

May 15th the tree in front of the house that I pay a lot of money for a month got knocked down by the storm today June 13th it was removed the company went through 4 vendors but kept denying the price estimate because it was too expensive I had to call the city on them to send them a notice to remove the tree I guess they were upset and came to remove the part that was on the ground but left the other part of the tree along with a HUGE MESS and told me I am responsible for removing it progress residential is a JOKE I won’t be renewing my lease

I'm always super impressed with the maintenance service I receive anytime I have an issue, big or small. Calvin and Chris just did a fantastic job addressing my home's needs! They are both very easy-going, professional, knowledgeable, and efficient. They are also genuinely kind guys who want to help in any way they can, which makes the experience even better. Response times are always quick and issues are always resolved correctly the first time around. It's quite a breath of fresh air compared to previous living situations. Thank you so much for your help, Calvin and Chris!

Calvin did a superb job not only that he is very friendly and I appreciate how you guys take care of me and my family.

Actually had no problems with the company until the incident. Would not recommend as a rental company, someone drove into our garage (no fault of progress) but handling of the situation was pretty poor. Incident happened on Easter, we received 7 day notice we needed to vacant by the 1st or progress would pursue legal action. We had to find a new location, pack and move out within a week with a 10 month old. Customer service was rude and apathetic, manager for customer service defends the bad customer service.

Calvin is AMAZING!! He always get the jobs done promptly and is very informative he’s ALWAYS PROFESSIONAL!! He’s actually the best maintenance guy the company has !!

Calvin is hands down the best maintenance man I’ve ever had! His ability to assess the issue and know what to do is insane! He is very detailed and professional and I feel confident my issues will be resolved that day when I see him pulling up! Not to mention he has a very easy going personality that makes me feel comfortable when he is in my home. All thumbs up!

Moving in has been an easy process. Any issues we had were promptly handled. Ryan’s introduction to the company and policies was very helpful and he was easy to speak to. Chris with maintenance went above and beyond to get our repairs done. He is friendly and took it a step further to help mount a tv. Happy to have found our home.

Chris is the best! He always goes above and beyond to make sure everything is taken care of, and you can tell he genuinely cares about the people who live here. Whether it’s a quick fix or something bigger, he’s on it and always friendly. Thanks for all you do, Chris we really appreciate you!

Chris the maintenance guy super helpful 5 stars all the way great job!!!!!!!😅😅

As an Indiana resident, I’ve been disappointed with the quality of service and home maintenance. It often feels like the priority is collecting payment rather than delivering a reliable living experience. We've had ongoing issues with our heating and A/C systems, requiring repairs twice a year—and each time one problem is addressed, another seems to pop up. Additionally, after a recent storm brought down a tree in our backyard, I submitted a service request two weeks ago and have followed up multiple times by phone, but I still haven’t received any updates on its removal.

Neighborhood is beautiful by far but I have one complaint and Anyone on here can tell me if it’s valid… So of course we wasn’t expecting a brand new house, no not at all but anywhere someone is moving into at least clean the carpet. Especially when the workers who so called painted got paint on the carpet and they asked us when we move in to let them know any concerns, only to either half do or not do at all lol and one worker said “don’t complain too much or they will mess with you” lol come on now we just wanted the carpet cleaned because the previous owners had a dog because there are urin…

Progress is the 4th management company we have been under since we moved in the house. They have been the best so far Chris has been very pleasant when he comes out to inspect our requests. He's professional and he gets the job done. He as good customer service manners.

I love this agency! Very easy to navigate and extremely nice customer service reps! I’ve been renting from them for over 3 or 4 years now and I really haven’t had any issues. The last house we moved into had a garage opening issue and a sink issue in the other bathroom and they took care of it right away. You guys are awesome!! God bless you all!

Nice house in a great neighborhood. That's where the good parts end. Poor management to put it politely. You will wait long and pay extra for certain maintenance issues. We have had 7 plumbing issues in 9 months. Many of which included water pooling in the hallway bathrooms and laundry room.. dishwasher and sinks all have issues consistently. They prefer Band-Aids over actually fixing things. Have not been able to use kitchen sink (making cooking and cleaning up challenging. Not being able to use running water changes your routine trust me) going on 6 days now and still waiting for someone to …

Company is terrible to try to work with over the phone. We pay our water bill through them using a third party to contact the water company. They failed to set up the account for our property after signing the lease so we have now been days without any water and have been unable to use the bathrooms or sinks in the place. They also have been dragging their feet and shifting blame and responsibility between departments instead of trying to solve the problem expeditiously.

I just wanted to give a shout out to the technician, Kiafa. He has came out to our house a few times and has been such a great help. All while doing it with a smile on his face. We appreciate it so much!

Outstanding team to work with, super easy to and straight forward process to becoming renters. Shoutout to Danielle and Luanne for helping with move in and helping the process along.

This whack company....started rent off at 1600 then raised to 2000 within 2 years. Just moved out and not a week goes by now its listed for 2800. I hope nobody rents from Progress they will hike your rent up!!!! Be careful not to fall for this trap.

Joshua was an excellent and professional technician. Had great communication and preformed his job to excellence. Would highly recommend him for any work order request.

Not communicative with residents at all. Will ignore you once you move in and only want to call you about renewing the lease and charging hundreds extra for the renewal. DO NOT RENT FROM HERE! EVER!

Lynn was polite and professional. We had a reoccurring issue with our toilet and he went above and beyond to replace our toilet to meet my husband’s disability needs. He was quick and efficient and we are truly grateful for his due diligence! Keep up the good work!

Company has gone downhill in the last year. You call into customer service and there’s no customer service.

We had lived in our rental for 3 years and never missed nor was late with a payment.. Our rent went from $1400 to almost $2000 in the 3 years we were there.. we advised progress on DECEMBER that we were buying a home would move out on our SCHEDULED date of 2/14/25.. As we are eating for closing we were never advised to make sure you give your 30 day notice in writing even though I SPECIFICALLY told the person we would be out on our move out date.. I have them our 30 day notice in writing but it happened to be 9 days shy and they deducted $1296 from our security deposit.. we lived with black m…

Calvin is very good at what he does and he gets the job done in great timing. He also makes things better for me and my children.

My garbage and kitchen pipes were leaking. Josh was my tech. He had my disposal and pipes replaced very quickly. He was also so very nice and friendly. I would love to have him as my tech everytime I have an issue.

Thank you Calvin for fixing my heater

This review is for Chris. Twice he's needed to come repair my furnace and he always goes above and beyond. He is friendly, efficient, competent and does an excellent job

Calvin’s the BEST!!!

Calvin is a life saver. He fixed all of our issues. He is so knowledgeable and friendly. Thank you Calvin!!

This review is for Calvin. Calvin is an awesome technician. The reviews are consistent! He is professional, knowledgeable, and on top things! Calvin is friendly and has excellent customer service. Not only does he ask me about the issues within the home, but our overall stay and comfort with our neighborhood. He definitely goes over and beyond and is very responsive. While I get that people feel some type of way about the company, having rented before, maintenance is a big deal and I would say this has been the most responsive technicians I’ve ever worked with. Thank you, Calvin! You deserve m…

Calvin my maintenance tech is amazing. He’s God’s gift to service. My work orders are always completed in am orderly fashion. With great conversation and humor

Calvin completely my service order in a timely manner with great customer service. Thank you!

Calvin came out today and fixed my ice maker. He was fast and keep me entertained. While he was working

Calvin got the job done and very professional as usual.

Thanks Calvin he always gets the job done 💯💪🏾

Calvin is very professional and gets the job done 10/10 he is awesome

This review is for Chris, the maintenance technician who has been incredible since Ive moved in! Chris is extremely professional, both in his workmanship and his demeanor. He always keeps me informed as to when he will arrive and when he is on his way, aiding in my busy schedule to know when i need to be home. He places great significance on the safety, functionality, and operation of appliances and home fixtures. He is very pleasant and helpful and I appreciate his help in getting things fixed around the house! Thank you Chris!!

Calvin and Chris was amazing. Our ac stop blowing air. No circulation, and we were headed out of town. It was Friday at 4pm Chris was worried about my pets. They went right to action, went and got the parts. We had to leave. They called me and told me I was up and running. They made our getaway extra special. They deserve 💯 ⭐️

My AC went out when it was so hot outside - I was nervous!! BUT Calvin was so helpful and patient and worked through all options to get everything back up and running!!! I’m so grateful for him and his help!! Calvin you’re great!!!

Calvin Was on time very respectful and helpful

Calvin did an amazing job! He is very professional and knowledgeable about anything that needs to be fixed! He takes his time to get the job complete and he makes sure it is to the resident liking before leaving. He is very thorough and a great asset to Progress!

We unfortunately experienced a power outage caused by a rogue tree limb. Naturally, it was the hottest week of the summer so far, with temps in KC soaring to 95+. Ted was SO HELPFUL as he coordinated power restoration with the utility company, tree removal service, and even a hotel stay so we and our pup could be comfortable in a/c over the weekend. He was friendly, calm, and easy to contact when we needed him (multiple times within a few days). I hope everyone in an unfortunate situation like ours can talk to Ted and benefit from his professional guidance and courtesy! This treatment towards …

Currently moving into a property with progress residential and wanted to leave a review for others who are considering. They are exceptional with their service! Everything has moved quickly and smoothly with multiple real members of their team reaching out to help with everything. I also wanted to add that the last person I spoke with, Toni called and walked me through all the last important details I needed to know as far as getting everything set up. She took a huge amount of stress off the moving process. I would recommend them to others looking to rent for sure!

****update**** 1) the person who responded below NEVER contacted me. 2) a new rental agency had taken over this rental home. I had a $500 balance in my account and Progress Residential locked me out of my account, will will not respond to emails, they will not return phone calls and they kept my $500 balance. I can not get anyone to tell me where it went. I've asked in several emails if they plan on sending me a check or if the balance moved to the new renting agent. Not a single response. Renters can't stand Progress Residential and obviously neither can the home owners who use them as a re…

Chris was so helpful and kind throughout the entire process. He made sure to be thorough with everything he was doing and went the extra mile to make us feel taken care of. He was so personable and knowledgeable. We are grateful for him!

Chris was great. Always does a thorough and complete job.

I highly recommend progress residential and they are very professional with response and turn over time fixing any home repairs. Chris has been the best in this area even receiving compliments from the gas company for his urgency in coming to the property and assuring that things are safe and properly repaired.

Reached out regarding important information that needed to be completed. Josh was exceptional. Listened to my concerns and handled it promptly. The customer service provided was phenomenal.

Leaving this review mostly for Chris who has been a tremendous help and kind maintenance staff!

Chris did an amazing job helping us out!

Technician Chris has been a great help with all of our service requests and getting them taken care of in a timely matter.

Good company to rent from, especially because their maintenance guy (Chris) makes the experience. Once I put a request in, Chris is immediately on it, he’s super friendly and respectful, and will even fix other small repairs that request wasn’t for. Definitely the best maintenance guy and great company to rent from!

5 start review specifically for Toni Smith, Resident Relations Specialist. My partner and I were really struggling with what all we needed to do for a quick move in and every question I had she answered perfectly, was so kind and professional to us and went above and beyond to be sure we had everything we needed. I am so appreciative of her work and support as we transition into our home.

Chris Is polite and professional and did a great job for us. He assessed the electrical issue and quickly repaired it.