Sentry Management, Inc. Reviews
Sentry Management, Inc.
8425 Keystone Crossing Suite 108, Indianapolis, IN 46240
Landlord vs. tenant ratings
Landlord Rating reflects how property owners rate this manager; Tenant Rating reflects how renters rate them. Both are 1–5 star ratings built from verified Google & Yelp reviews, weighted toward recent reviews.
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Rating breakdown
Based on 537 rated reviews from the last 3 years.
Sentry Management, Inc. reviews
Sentry Management, and especially Shelby, have helped our HOA stay on top of issues, head off issues, be more proactive and our community is running better than ever. Shelby has always been incredibly helpful and responsive for any inquires from HOA Board Members or homeowners.
Great help to our HOA community
Terrible HOA service and poor communication. I had very bad experience with sentry management for my incorrect bill payment resolution. I contacted multiple times on phones and in email for support but they never resolved the issue. They charged me incorrectly with capital contribution however I never sold my property. Additionally they kept adding late fee charges but never updated my bill or never responded. When I asked that the issue is still pending and how can you add late fee charges on my bill but there is no response. Such an irresponsible team. They never pick up call on time. You ha…
I have lived in my community going on 11 years and we are in our third Management Company and by far I am grateful that our Board vetted Sentry Management who have proven to have open communication, offer assistance and also to that our HOA Account Manager takes the time to listen and offers great advice that helps to serve our community. I look forward to our continued relationship with Sentry Management where our homeowners can get answers that are consistent with our bylaws and can feel confident with information shared.
Our HOA recently moved to Sentry Management after having a bad experience with another management company. Since their first day on the job, they have been such a night and day difference. Our community manager Heather J. is fantastic, too! She goes above and beyond, is very responsive, knowledgeable, and helpful. It has been a less than positive transition and she has really helped to make the transition less stressful.
Brandy Ford has been a superb manager from Sentry for Corinth Villas Homes Association Board of Directors. She has been extremely easy to work with, very efficient and a pleasure to have attend our meetings when she could. I felt blessed to have her as our manager during my years on the Board. Veda Hoffhaus
Sentry Management has been fantastic to work with. The Raleigh office is very quick to respond to my homeowner requests and provide excellent customer service with a quick turn around time. We've had several management companies and even left Sentry for a while and returned to them because there is not a better management company. They are top notch.
Communication was helpful in understanding the assessment and monthly HOA dues. Representative was knowledgeable and pleasant to work with.
Teri Vargas is an excellent property manager. She's professional and responsive to our needs. She collaborates well with our board members and has problem-solving ideas that help us do our best.
I had a great time at the Sentry Milwaukee Annual Community Association Expo 2026. The event was informative and I learned a lot about issues on how to deal with them. I was able to interact with other managers from Sentry and the multiple vendors that were there. The lunch was excellent too! I would encourage other board members to attend this event if you are on board for an association. Sincerely, Frank Hejdak
I own a townhome in Oakhurst Townhomes Section I in Cornelius, NC and I just want to say how unresponsive, unprofessional, and just how overall incompetent Sentry Management is. Since they've taken over as managers of our community it has severely declined. There is no oversight, no accountability, no response to issues.....and there are MANY, MANY issues. We're paying for services, that are laid out in the 2026 budget, but ARE NOT being provided. When I call their office they just keep passing the buck from one person to another and I never get an answer. The landscapers are a joke, we have a…
Dare and the Sentry Management team are great to work with. We value the partnership and appreciate their support of our community. Thank you.
Our HOA just started partnering with Sentry for our property management needs. They have a wider range of services than any of the other property management companies we have had in the past. We have dealt with Beth, in the past, and she has helped to make the transition a smooth one and is extremely knowledgeable and is the most capable area manger we have ever had. The office team was very courteous and extremely helpful in answering any of my questions. Sentry has made the transition to their company seamless and stress free. Thanks for all your help.
Lynn was fantastic to work with as CAM! I Highly recommend working with her she was very professional, quick to respond making it easy for all of us!
The Sentry Management team is one of a kind. All their managers are so personable and care so much for their properties. They really do the most to keep their communities looking amazing! I truly enjoy working with the entire team and look forward to continue to build my relationships with them!
We appreciate Sentry's professionalism and attention to detail with transition of our Management Company to Sentry. Chris and Lynn are making it seamless. We recommend Sentry in Rockledge, FL.
Lynn Slater with century Management has been extremely helpful when I needed help gettingb the unit listed with the right documentation! I would greatly support century Management and Lynn Slater!
I am a member of a Board of Directors for a community. I listened to a one hour video meeting that covered legal issues when it comes to homeowners associations. It was very informative,, especially to non-legal minds.
Amanda Scott has helped me with a couple HOA requests related to my home projects. Amanda was incredibly helpful and responsive.She took the time to clearly explain the process, answer all of my questions, and guide me through the requirements needed for approval. I truly appreciated how quickly she responded to my requests. Thank you Amanda again for making the process so easy and pleasant.
Been working with Sentry for over 5 years and if there's ever been an issue or repair that needs to be addressed, Michael Corrales has always been very helpful, transparent and communicative! I appreciate being able to pick up the phone to chat with someone who can give me a quick response rather being told that they will followup later.
Our HOA has been very satisfied with Sentry Management. I can’t say enough good things about Beth Conner, our CAM. She went above and beyond with her outstanding knowledge, advice and support as our HOA worked through some trying issues. Thank you Sentry and Beth!
I’ve worked with Kirsten on several claims filed by associations she manages. I appreciate all the information she compiles in the initial filing of the claim and how easy she is to reach over the phone, as it facilitates me inspecting losses as soon as possible. Once the adjustment is complete, she’s careful to follow up with any questions and coordinate with her unit-owners and their contractors.
Joseph and the sentry management team is available to help. Working with his attention to detail and willingness to help in any situation of property management needs lets me feel at ease when problems arise.
Hannah at Sentry is a pleasure to work with, always helpful professional and timely.
I have had fast and courteous responses from my manager. I often times need to bounce ideas and solutions with someone. Helping with contracts, listening to concerns and acting in a timely manner lessens the load of the board.
We sincerely appreciate all the time, effort, and attention you give to our property and residence. Your commitment and care do not go unnoticed and we are thankful to have you as our property manager. We are very lucky to have someone who genuinely cares the way you do.
Sentry took over our Condo’s HOA management mid-last year and their service has been an incredible 180 from the low-quality, disorganized, negligence we had received from our previous management company. They answer calls, respond to emails, and have improved the property dramatically since taking over (without notably increasing HOA dues).
I'd give no stars if I could. Stars are earned. That didn't happen here. Sentry Management was great with the right property manager. From 2023 through 2024. Then, in 2025, we got a new property manager and everything tanked. We had flooding and couldn't get anyone's attention despite 16 emails documenting the problem in August 2025. After the historic flooding. We personally had need of a plumbing reference in an emergency in October 2025 and couldn't get a single person in Milwaukee to return our calls. We were on our own, and for this our HOA paid $25,000 in a year. The good news …
Great company. Beth Conner (property mgr) is without a doubt the best thing that has happened to our HOA. she known what she is doing and never has to be ask twice.
We are pleased to welcome Kirsten K. as our new Community Association Manager for Evergreen Fields Condominiums. Kirsten has already shown strong leadership, clear communication, and a proactive approach to meeting the needs of our condo community. Her professionalism and dedication are deeply appreciated, and she is a valued asset to both Sentry Management and our association!
Horrible management company that doesn’t follow up with vendors on issues as they should. There have been many issues with the snow removal company and landscaping company week after week, and every time an issue is raised, they take a passive approach and email the vendor with no other action taken. Vendors are not held accountable due to poorly written contracts that do not include penalty clauses, so we have zero recourse against vendors who don't meet their contractual obligations. Our snow removal vendor never ices the main road. Upon sending numerous complaints, to Drew E., they come ba…
Our Home Owners association has worked with Marika at Sentry Management full time for almost six months and are so happy to have her working with our team! She is proactive on tasks and keeps our Board up to date as things develop or get completed. She also helps us work within the larger Sentry Management which also reduces the amount of time we spend on HOA tasks. We really appreciate Marika and are grateful for her help!!
As a HOA Board Member my positive experience with the Sentry Management group has been beyond expectations. If you are a HOA in the greater Kansas City area you should switch to Sentry Management. If you are really lucky you will get Tim Rellihan as your Property Management. The guidance and direction Tim has given me over the last six years has been awesome. I interact with Tim at least twice a week. He is always availed to take my phone calls. Tim responses quickly and thoughtfully to text messages and email. Peter P. Buckley Holly Ridge HOA, Overland Park, Ks. Vice President
Hello, I just wanted to share that Beth has been a wonderful property manager. She is knowledgeable, helpful, and consistently responsive to both individual questions and the needs of our community. Since joining us in June, she has demonstrated great professionalism and genuine care in her work. We’re very pleased with her support and expertise—she’s been an asset to our community.
I had the pleasure of Danielle assisting me In my HOA documentation. She is personable and knowledgeable and the process was completed ! Thank you Danielle 😊
It has been a challenging year. Lots of ups and downs. Sentry Mgt is working hard to improve the quality of our service. Looks like 2026 will be a better year.
It's nice to have a Community Association Manager who works WITH us. We ask a lot of questions (sometimes more than once) and Kara is always patient with us. I believe we have built an excellent working relationship.
Always have a great experience with Sentry, especially with Sandcastles manager Chris! He is always there to help with any issues that arise and always has the best attitude. We have managed condos in Sandcastles for years, and Chris is doing such a great job with the place! We are glad to have him
Working with Kara and Sentry Management was such a pleasure. The line of communication was so smooth, clear, and concise. I definitely look forward to working with Kara and Sentry Management again.
Shelby has done a great job for us at Villas of LaCita. She does an excellent job of communicating and following up on issues!
Chris, Shelby, and the team at Sentry have done an excellent job stepping in as the property management group for our community. They took on a unique challenge on a tight timeline, and have provided value from day one. I highly recommend them as a resource for any community in need!
Our previously self managed HOA has recently hired Sentry Management. It’s been a little challenging navigating the transition as a homeowner and to understand the new processes. I had an issue trying to figure out how to get a bug guy to come spray inside. This was normally an easy request. After fumbling through to get help for many days, Amanda Scott reached out to me. She’s amazing! She empathized with my situation, she was responsive to making things right, and helped me understand what to do next time. Her level of attention and care is rare in the service world today. She went above and…
A good CAM is hard to find! Shelby at Sentry Management is awesome! She responds quickly, takes care of HOA business and is always a pleasure to work with.
We have worked together with Jenny Devine on multiple electrical projects. She is very knowledgeable, kind, and you can tell she cares about her Associations she manages.
Dare and his team did a really nice job with replacing my rotted porch columns. The materials used will last for years and the front of the house looks so much better. Thanks!
I certainlyappreciated the up to date progress for our condo roofing project. I wish to thank Kristen Kessler, our condomanager- for her good work.
Marika has been amazingly helpful for B.L.C.A in the property management of the Condo association ensuring reliable and consistent communication with board members as well as association members.
As a smaller association Cassie has helped us to use the leverage of the larger purchasing power of Sentry with other associations to attract and use a better quality of contractors for road repairs, roofing, decks, etc
Dare was exceptionally helpful and understanding. I called her with an issue and she not only took care of it with urgency, but also with kindness and understanding. She listened, helped me come up with a reasonable solution and got me what I needed right away. Best experience I have had with an HOA management company before.
Marika is a Rockstar, Tremendous help with our HOA.
We’ve used Sentry Management at our condo for about a year now, and so far we have no complaints. Our community manager, Marika, has been great she’s responsive, friendly, and easy to work with. Everything runs smoothly, and it’s been a noticeable improvement since bringing Sentry on board. Id recommend them to other condo associations.
I've had excellent service from Craig Gliszinski, Community Association Manager. He recently took on my condo association and is very thorough and timely. Craig is a true asset at Sentry Management!
After enduring a revolving door of property managers—three in one year, to be exact—having Laura Summe step in was nothing short of a turning point for our HOA. From the moment she took over, it was clear we were finally in capable, experienced hands. Laura brings a level of professionalism and expertise that is truly unmatched. She understands the ins and outs of HOA management in a way that very few do. More importantly, she gets people. Managing a board is never easy—especially one that’s been through the wringer with inconsistent leadership—but Laura navigates the complex dynamics of boar…
Mr. Thompson was a great help with listening to my concerns in my community. He kept me informed about the situation and resolved it in a timely manner. Thank you Mr. Thompson for being concerned about the homeowners.
So very impressed with Sentry Management’s Tim Relihan. He is the property manager for my HOA.To resolve a question regarding who is responsible for maintenance of a wall that runs between homes and a commercial property, he pulled original records, maps, and measured to the property line himself. While you might read this and think that is the expectation of a property manager, I will tell you that expectations are often much more than contractual requirements and you don’t typically get such expectations fulfilled. Not only did he respond promptly (same day) to the matter, he responded with…
The new community manager Lynn Slater, is amazing at her job and extremely helpful. Unlike the previous community manager that wouldn't even pick up the phone when called with even a simple question that I needed answered. Thanks, Lynn I look forward to seeing you at future meetings.
Ted has been a welcome addition to our Association. He has brought a tremendous amount of knowledge and expertise in handling our Association affairs. He has been very proactive in addressing Association business. Ted is extremely professional when handling homeowners in difficult situations. We would like to thank Sentry Mgt for assigning Ted to our HOA.
Sentry Management, Inc manages our community in south Leawood and has for a number of years. They provide excellent service in every area. Having a background in management, I understand the complexity of this role and the ability one needs to guide and oversee both businesses and residents. Sentry has this down pat and they operate with efficiency, professionalism and care. I am so grateful that they represent us because I know that our community is in the very best of hands. Thank you Leah for always working so hard to keep our community beautiful and safe. We know it's not just a job for …
I own a couple businesses and work with several property management companies throughout the state of Florida. Shelby Breeden with Sentry Management is an absolute pleasure to deal with. She is always very responsive and helpful regarding communication with our communities. She really is a breath of fresh air as in her industry often my experience is the exact opposite. The majority of property managers don’t respond or communicate at all. Thank you Shelby for being such a unicorn in your industry!
Good service for our HOA
We moved in 2 years ago. We have been very happy with the condition of the area. When issues come up like the pump malfunctioning in one of the ponds, it was taken care of immediately. I am on the homeowner association board and the cooperation between the board and management company has been very good.
Homeowner portal is a joke—they clearly are a company that doesn’t invest any of their profits into keeping anything updated technology wise for themselves or owners. Gives just enough information to be legally compliant with their service contracts I’m sure—but no way for owners to see accountability on what they are supposed to be doing. I also waited on hold for almost an hour to try and speak with anyone when I called this location. Phone tree options seem to go to a call center who told me to call the number back and talk to someone in the office…frustrating..🤨 I know I’m in a new neigh…
This rating of 4 stars on Sentry Property Management is based on the exceptional organizational & professionalism Ted Warwick, the Sentry Community Association Manager assigned to our HOA has provided during this period. Many of the owners are very concerned that there has been no data provided for the Association’s Financials or Access to the Owner Portal Accounts since Sentry Management took over the Management of the HOA in April of 2025. Until this information is provided the rating for Sentry Management performance is 0 stars.
Kimi Schowe is the most capable, competent, and kind Community Manager we could ask for. I'm the VP of our HOA and have worked with other managers and none compare to Kimi. She's thorough and communicates well and in a timely fashion. Thanks Kimi, for ALL you do!
I'd like to thank Kimi Schowe, our community manager. Ms. Schowe's dedication to our community is shown through prompt communication on all our community concerns. Her detail and organization skills are a benefit to our community. Thanks for all you do to help our community Kimi!
We are very happy with our property manager, Kimi Schowe. She is always responsive and ready to handle any issues we have at Pennwood Court. A pleasure to work with!
7 1/2 months after a software switch, our documents/financials are virtually inaccessable to us. I'm suppose to have full access to our site so I can help clean it up but, 4 weeks since my permission was granted and I'm still waiting for IT to figure out why I don't. Our site manager is very responsive to our calls but we're one of who knows how many associations she's dealing with. Why they haven't involved the Community Pro IT or hired outside people to straighten this out is beyond me. But they are still charging us for technology, monthly and annually. UPDATE Seven weeks ago, I sent a…
As someone with extensive experience in customer service industry, I can unequivocally state that Kimi Schowe is the definition of service. She ensures the utmost professionalism no matter the subject which makes her a joy to work with.
Lynn, the manager of our HOA Is super easy to communicate with. Her listening skills are great when you express your concerns for your property. She works very hard to resolve the issues that you have. I like that when I call her, she answers the phone Promptly. I am very glad that she is a new manager of our HOA.
Cecily was just lovely yesterday when she assisted me with HOA payment. So kind.
Laura Summe does a great job handling all our communities.
The transfer period was a little work, but once it was complete it has been great. Hazel Foster is doing a great job. Thank you
Dare has been great to work with! Excellent communication.
The Sentry Management Office located in Milwaukee provides exceptional customer service to their clients. Our HOA's Sentry representative is Kirsten K. - she is absolutely fantastic! Her professionalism, organization, promptness, etc is superb!!!
My family has lived in the same HOA community in Indy for the last nine years. Sentry Management Company has managed it the whole time & the company reps have done a fantastic job. Our latest rep, Suzanne Rueff, has done a phenomenal job. She is professional, hard working, reliable and focused in guiding our board to perform its duties. She is always accessible to our board, handles emergency situations in a timely manner, and goes over & above to get many quotes from qualified vendors. Under her leadership, our HOA property has improved immensely in a short amount of time. It has been a ple…
Tim & Amy work hard for the communities they service. They make running the HOA a much easier and smooth experience. Would recommend!
I’m an HOA board member for one of the neighborhoods Kimi Schowe manages, and have absolutely nothing but GREAT things to say about her! I truly don’t know how she does everything she does! She’s constantly working on what seems like a hundred things for our neighborhood at once, and we’re only one of the many communities she manages. She’s always timely in her responses, and it’s not uncommon to get emails from her at 7 or 8 at night because she’s working tirelessly for her clients. I can’t speak for anyone else at Sentry Management, but Kimi is amazing and we’re so lucky to have her working …
Rhonda Medsker did a great job with listening to my concerns and understanding what I’m going through with my current neighbors.
I can’t say enough good things about Marika, our property manager. I recently had a severe sewer backflow issue in my condo— , one of those nightmare situations you hope never happens. But Marika was immediately on it. She responded quickly, coordinated everything, and had a contractor out the same day to take care of it. What could’ve been a huge, stressful mess (literally) was handled smoothly. Thanks to her quick action, my place was saved from turning into a total disaster and from smelling like one too! Truly grateful to have someone so proactive and dependable managing our property.
Working with Sentry as our condo property manager has been a good experience. Communication has been consistent and they are always helpful.
I work with a lot of property managers and I can say that Lynn makes it easy to work together to find the best solution and best product for the associations she manages! Lynn goes above and beyond!
We have had a great experience working with Sentry Management. Their team is professional, organized, and easy to communicate with. They are always responsive and make coordinating projects seamless. We truly value our partnership and look forward to continuing to work together!
Our Sentry Management representative has been great to work with. The team member we work closely with is responsive, timely, and provides great value to our community. We are very happy with the services they provide us!
Working with Tim Rellihan, Leah Larson, Teri Vargas and the rest of the team at Sentry Management is always a great experience. They are prompt, professional, and great at communication.
We are very pleased with our Property Manager, his professionalism, knowledge and willingness to help us navigate tough situations.
Mark Schultz from Sentry Milwaukee provides terrific service to our HOA board, and is responsive to our property management needs. Thanks Mark!
Our sentry property manager Mark does an excellent job for our association. He is quick to respond to all issues and a pleasure to work with.
Working with Sentry Management in the Milwaukee ofc has truly been a pleasure. Their team communicates clearly and concisely, demonstrating genuine care for their clients and their properties. We are currently partnering on several projects, and I appreciate how they consistently hold contractors accountable, ensuring high standards are maintained. If only every management company operated with this level of excellence and professionalism. I just completed a project with Joe Endemann, he was professional and focused. I appreciated his ability to communicate with us and the Board quicly and eff…
Sentry Management has been our long term property management company for a long time and has proven themselves repeatedly as a trustworthy and reliable partner. They provide solid support for the work we need done and are highly recommended.
My experience with Sentry has always been a positive one. Responses to our questions or requests have always been within a day or less - and most times within a few hours. It helps immensely to have a great local Administrative Assistant like Kelley Schurle. She has helped us through many things over the years but was especially helpful this year as we had to work with Sentry and the HOA on a large landscaping project. Kelley worked with to coordinate everything from relaying questions from the HOA board to dealing with irrigation contractors, plus numerous other items. We feel very fortunate …
Sentry has really been helpful guiding us from our old Property Manager to a new one. Their onboard team has really helped the transition. We are expecting great things with our new relationship with Sentry Management.
I am the president of Kenosha HOA with a Sentry Management contract. I found out in March 2025 that Sentry contracted with an organization called VendorSmart, effective in December 2024. Sentry now requires HOA vendors to register with VendorSmart and to pay $150 annually in order to get paid. At least one of my vendors has declined to pay the fee and cannot get paid. Is anyone else having a similar problem with Sentry?
Sentry Management recently took over the management of our building. So far the the management team have been responsive, friendly, and professional, and have sought positive solutions to any problems that have arisen. I'm happy to be working with them.
Lynn Slater is always responsive to our needs. Follows up when appropriate. I have always appreciated her participation in our condo management, and look forward to continuing to work with her going forward.
Being a board member of the Association for 18 years we have been through a few Management Companies. So far Sentry Management has been the best but it also depends on who is the property manager assigned to your building. Marika is our manager and has been outstanding! Therefore I highly recommend Sentry Management for your property management needs.
I sincerely appreciate the cooperative, understanding, and helpful management at Oceana. I am very pleased with the way Rick Lohr, our manager, and the homeowner association board members work together to support the communit I am proud to be a condo owner in Oceana, where the dedication and diligence of the management team make a real difference. Your efforts in resolving issues and assisting residents are truly commendable. Thank you for yohard work.
The best part of Sentry Management is our representative, Teri Vargas. She personally works hard to take care of our HOA/neighborhood, while keeping us compliant with the bylaws, contract, and Sentry capabilities. She cares about our HOA and does everything she can to meet our needs. She is a great representative of Sentry Management.
Sentry Management, Inc. is a top notch community management company! We are truly grateful to have them as a valued member of CAI Heartland and part of our community association industry. The team of professional community managers at Sentry Management, Inc. are educated, resourceful and true leaders in our Chapter. Thank you for your commitment to your homeowner leaders and boards!
Tim Relihan is great to work with. He always has time to answer questions. His knowledge and experience are invaluable to our HOA.
Kimi Schowe @ Sentry management has recently taken over managing our HOA and I could not be more impressed! especially with the promptness of Kime Schowe and her attention to details on all aspects of any issues as they arise she is a superstar!!!!
Stable Chase Estates HOA recently transitioned to full management services with Sentry Management, Inc. Kimi Schowe has made this process hassle free. It is definitely a step up from our old HOA management processes. I am looking forward to a long and prosperous relationship. I feel that whoever is on the board at any given time will have the foundation and support needed to keep our community thriving!!
Tim Rellihan is a wealth of HOA Board knowledge and experience providing our HOA with support and guidance on a weekly basis and even daily with various issues and circumstances'. Without Tim our Boards function and effective solutions would be a much greater challenge.
Our HOA recently switched to Sentry Management for full management and working with Kimi Schowe has been wonderful. Kimi is a consummate professional and she has brought our HOA out of the stone ages. We are very pleased with her services and she should be commended.
Terrible Organization - Your typical "money-hungry" tycoon. They took over our previous Property Management Group. First thing they did was raise HAO Fees by $35.00 and then did ANOTHER "Special Assessment" Fee for the SECOND TIME which tacked on another $375.00 to our already ridiculous $425.00 HOA Fee. On top of that, they use your typical "fly by night" offshore Customer Service call center, so any agent you get connected to is your typical call-center robot who is of zero help. I'm so fed up with these people. 0/10 would not recommend!
My manager (CAM) is knowledgeable, efficient, and easy to work with. Lynn Slater is awesome!
Sentry has always been very responsive to the needs of the individuals in the community. It is not easy managing a community run by a board with no experience in managing and the care of a community. It is also not easy to manage a community like Corinth which cares for the community based upon a low budget instead of the real needs of community. Sentry did an excellent job working around these challenges and caring for the community the best way they could based upon the boards limited views. Jim Todd and his team are great to work with and will be missed.
Tim with Sentry Management has been excellent to work with. I have had the opportunity to work with him over the past 7 plus years. As soon as a repair or service needs done, Tim is quick to communicate effectively to make sure work gets done.
As a member of the board of my homes association I have had the pleasure of working closely with the team from Sentry Management for the past year. I have found them to be knowledgeable, professional, and proactive problem solvers. They are organized and efficient, they know what they are doing and they get the job done! John Mitchell
The absolute worst in Brevard county. Our association has had 5 to 6 CAMs, the company doesn't pay our vendor bills timely, respond to owner requests or issues, carry out board requests, or properly manage the maintenance of our building which our dues pay for. This company is complete trash. Our board is self managed at this point because of this company's complete incompence. Their upper management and corporate oversight is even worst than their inept CAMs. Reading the other reviews it's clear that not all associations paying for their services are receiving the same care, either that o…
Our condo association uses Sentry Management, and Kirsten is our contact. The homeowners are pleased with her quick response to emails and her cheerful attitude in helping our community.
I have worked with Rhonda over the last few seasons. She is prompt, professional, and always willing and able to assist. We appreciate her efforts.
Kimi Schowe has been great to work with on our neighborhood HOA. She has done an amazing job!
This company took over 4 months ago and it’s unprofessional and services always delayed and the only reason for some services are getting done because the vendors were scheduled from previous company and they just want to get paid. We still have problems with make a payments and enter the data even been 4 months and when I call people in the office don’t know what’s going on and they’re not professional, Erica she’s the manager i wanted to talk to her left her more than 2 voicemails and sent emails and never returned back to me , spent yesterday talking to them in the office for 2 hours and en…
We contacted your company last week about recovering dues because our HOA decided to change how the money was being managed. Sentry nor our HOA did anything to alert us to this fact. Sentry, you told us that you had accepted payment and we were good to go, yet our HOA isn't serviced by your company anymore. This is a complete oversight given the number of threatening emails and letters received to pay on time. Instead we are being penalized because of your poor communication. We want our money back. If this doesn't occur we will gladly file a complaint with the Attorney Generals office.
Sentry Management has provided superior management support to the 115 River Drive Condominium Association for over 20 years. The current CAM Shelby B. is effectively guiding the Association through compliance with the many new requirements such as those that are part of the Structural Integrity Reserve Studies.
Kirsten K with Sentry Management was fabulous to work with! She is very timely and thorough with her responses. I appreciate her and her dedication to making my community a better place!
We are an HOA Community in Titusville that has been w Sentry Management for several years now, as a community have been incredibly fortunate to have Shelby as our onsite office CAM that keeps our community running smooth & fiscally responsible. Shelby goes above & beyond to make sure when issues do come up she is on top of the situation handling multiple contractors and work orders weekly. She is such a valued part of our team & the true backbone of our community . We are so grateful for the hard work she dedicates to our La Cita Community that keeps it such a wonderful and well managed pla…
As VP of our small subdivision's HOA, I have been impressed with Teri Vargas as our property manager at Sentry. She has been exceptional at customer service and understanding our hands-on approach of serving our neighborhood. Her prompt responses and "digging to the bottom of things" when we've had questions and concerns has been impressive. Most importantly she has tried to modify Sentry's systems when possible to accommodate us. She is very knowledgeable and always on top of things and we appreciate her respect of our board. Rhonda Dehner
Our HOA has been very pleased with the support we have received from Teri Vargas at their Overland Park KS office. She is very responsive to requests and provides us good guidance on matters which require further investigation. Happy to be working with her.
We just recently were assigned a new Property Manager, Kirsten Kessler. In the short time I have worked with her she has been amazing. She is proactive and has great attention to detail. When I ask something to be done I can count on Kirsten to get it done. She has been a pleasure to work with.
Dare Thompson has been instrumental in helping me with a property. It is nice to work with someone that cares and that is quick to respond.
Our community manager at Sentry Management, Laura S., is very responsive to our homeowner's and board member's requests. She gets answers quickly and works well with the HOA board to find timely solutions to our community's issues.
Raschaud did a great job of communicating the status after the tornados and hurricane passed thru Cocoa Beach. As a remote owner, it is appreciated hearing about what happened and when things were restored...Thank you.
I worked intimately with Sentry Management during my time on our HOA's board of directors and ultimately as board president. Sentry has all the needed resources to manage your HOA. But more importantly, the management staff is top notch. The people I've worked with were professional and caring, always there to support the organization and community. In my opinion, having a partner you trust is one of the most important parts of any relationship.
Sentry Management, Inc. has exceeded our expectations during our 15+ year partnership! Amy and her team have lead us through numerous challenges over the years with timely responses and insightful knowledge to our HOA requests.
When we contacted Tim re: fall trimming of trees and shrubs, he verified our lawn company was contracted for only spring trimming. He then presented this information to the board that same night and they agreed to add fall trimming both for this year and 2025. He promptly communicated this information to us the following morning.
We have had the pleasure of working with Sentry Management for several years as the management company for our homeowners association. Throughout our partnership, their team has consistently provided professional, reliable, and efficient service. Their commitment to the well-being of our community was evident in their responsiveness to residents’ concerns and their ability to handle both routine tasks and unexpected challenges with competence and care. Our Community Managers, Jim Todd and Leah Larson, were particularly dedicated, always going the extra mile to ensure the community ran smoothl…
Kirsten Kessler has been assigned to our community for the past few month and has taken the service and support to a new level. Thank you Kirsten for your professionalism and support.
Sentry Management is a wonderful company to deal with, A special Thank You to Katie Nelson who has been there for Spice Creek condominium owners. As a board member, I respect her and her job.
Leah Larson provides exceptional service in her role as property manager for the Camden Woods Subdivision. The total property has 205 resident homes, 94 villa homes, a swimming pool facility, playground equipment, two entry monuments, and a water fountain structure. The subdivision has a very large common grounds area that requires lawn and sidewalk maintenance. Leah as a Sentry Management supervisor is required to provide financial reporting and consulting to the Board of Directors of Camden Woods. Leah performs very well in all to which she is responsible!
I am truly appreciative for the assistance that Leah Larson & Kelley Schurle at Sentry Management provide to our community. They provide timely and helpful responses to any concerns or questions I have. Leah has a relationship with many vendors and provides great suggestions on who to use for projects & repairs. Leah is extremely helpful in providing guidance on unusual or challenging situations. Kelley is extremely responsive & helpful when I need past documentation or assistance with the portal. Leah & Kelley I appreciate all you do for our community and your assistance to me as a board …
Sentry has been great to work with. Kristen is a true professional and stays on top things. They treat us as a true partner in the success of the property.
Sentry Management is the company that our Glen Oaks Property Owners Association Inc. has to provide customer service to homeowners living in our subdivision. We were faced with a difficult situation concerning new owners and their lack of care to their yard and parking a large box truck on the side of our road among other eye sores in their yard. Gloria Nelson who is our Community Manager was able to resolve these issues quite quickly. We are very grateful to her for hearing our concerns for the desire to maintain a well maintained community. Many thanks to Gloria and Sentry Management for tak…
With attention to detail, prompt communication, leadership qualities and a vested interest in their properties make Tim R. at Sentry an excellent property manager.
Tim has been easy to work with. He's straight forward and relays information on to me from the client and also asks verifying questions about the property when needed. When he visits the property, he will disclose anything he's seeing and then we discuss a plan on getting things taken care of in a timely manner.
From planning budgets, managing and reviewing financials, finding the right person, or company to correct an issue, to drives through our community to assess if anything needs to be addressed, Leah, with Sentry, goes above and beyond. She also is very prompt at returning emails, solving problems, and is always kind and considerate.
Unfortunately on a few occasions they had to be reminded a few times to pay bills. We had to cancel a contract with our lawn care company and they never notified them. Some emails were not sent out on a timely basis. Property was not walked as often as contract stated. They are cheaper than most management companies but you get what you pay for.
I have owned my property for 5 years, and I've been on the BOD for most of the time. Ted Warwick has helped us maneuver many obstacles and hard choice situations, that had to be made, to get this property up to where it is right now. The knowledge he has brought to the BOD, gave us the understanding of why things had to be done the way he explained. For myself, I was a first time Condo owner, with no knowledge of the rules and regulations that had to be followed. Teds experience got over 90 projects completed. I know we could not have done this without him. One important thing about Ted, …
Ted works tirelessly on behalf of Tanglewood at Suntree CC. As an owner of multiple condominium units in Central Florida, his effort, dedication and involvement in all issues, big and small, never ceases to surprise me. It far exceeds other HOA management companies. He is much appreciated by myself as well as all board members. We wish him good luck and a speedy recovery in his current medical challenge.
Our meeting with Shelby Breeden was very successful because she had been so thorough with great detail in advising us on our budget for 2025. She presented her thoughts and gave us time to consider them , then we had the opportunity to give our input and reach an acceptable budget. Shelby in addition has been so helpful through out the year and we value her time . Sharon Bertsch
Professionalism, attention to detail, and patience in fielding questions from the BoD and owners. Ted Warwick is doing an outstanding job.
Kimi has given our HOA board invaluable service and direction. Not only does she do the "grunt work" (meeting minutes), but gives accurate interpretation of our legal documents. And she's so doggone personable!
Kimi Schowe is super friendly, responsive, and professional. I've been on the board of my HOA for about 8 months now and it's been nothing short of a pleasure working with her. 10/10 highly recommend signing up with Kimi!
Sentry Management is a stellar management company and specifically working with Kimi Schowe has been a pleasure. Kimi provides vital information in a very timely manner for any issues that our HOA may run into. I don't know that I have seen quicker response times from anyone, Kimi is on top of things 100% of the time! I look forward to continue working with Kimi now and in the future!
Teri Vargas with Sentry is amazing. She has helped guide our HOA Board and wants what is best for communities. She is prompt with communication, follow up and follow through.
Jim Todd and his team have helped our HOA through a really difficult time. Our previous property management company left our HOA without adequate financial information. Jim and his team stepped up and have worked hard to get us up and running again on the financial side. We have a long way to go and we look forward to working with the Sentry Management team to get us back on track. I highly recommend this Kansas City team. Patsy Stuke, President Madison Garden Villas Association
We've partnered with Sentry for a few years now. Jim and his team are first rate, and they know what it means to be partners. I cannot recommend Sentry enough to the communities in the Kansas City metro.
My HOA transferred to Sentry January 2024. Our Sentry Community Association Manger guided our board members through the transition process and helped understand the gaps in our processes. Over the last 7 months, our Community Association Manger has delivered timely reports, addressed vendor and homeowner concerns, recommended tools and HOA Board training. Several HOA members call or email the Community Association Manger. I don't think this is the best way process however, the Community Association Manger responds to the inquiries she receives. Over the remainder of the year, I would like to s…
Have had excellent experiences working with Kimi Schowe at Sentry Management for several years now. Always very responsive and professional and so appreciated! Highly recommended!
I was dealing with this management company back in 2021 for my neighborhood HOA. They did not respond to issues in a timely matter they also refused to fix issues with my townhome that was their responsibility such as railings and stairs. They stated they expected me to take them to court. Paying a couple hundred dollars a month for an HOA these are the things they are required to cover as stated in the contract. They were extremely rude and unhelpful. I would absolutely never use them as my HOA management company unless I guess incompetence is the goal.
Our HOA recently hired Sentry Management. It is nice to work with a management company that actually cares about your property. They are responsive.
Horizon Commons Property PSJ Fl. We have been dealing with Sentry Property Management for approximately 10yrs. Our representative Ted has done an outstanding job representing our Property.
Been working with Sentry for many years, and they are always a pleasure to deal with. Very responsive to all needs. Chris is highly knowledgeable about the industry, it is refreshing to see him leading this office.
Ted Warwick of Sentry Management is very knowledgeable and hands on. He is always available and goes above and beyond for our community here in Suntree. We are very lucky to have his expertise whenever needed. Thank you Ted for all your hard work.
I've been to the office several times in attempt to set up my online account for payments and had trouble but today Larissa stepped in and was able to finally get me online! Now I no longer have to drive all the way done to drop off my checks for my HOAs. Thank you Larissa for the great service. She's a keeper, don't get rid of this one!
Brandy Ford is always on top of everything I need as a board president of my HOA. I get quick and accurate responses. I appreciate all she does to make my job a little easier. We truly appreciate you Brandy!!
My experience in regards to fixing water leak in April 2024 was excellent. Sentry's property manager responded on the day it was reported by me and immediately routed it to the roofing contractor. He was an excellent choice as he stayed on the matter until he solved where the water was able to pentrate the the room. The timeliness and the solving the problem not only made us happy but as a new owner inspired confidence in the property manager.
Our HOA is extremely happy with the expertise and service that Leah Larson provides to our board and the entire neighborhood. She is fast and efficient with years of HOA management experience under her belt. She is responsive to our questions in a timely manner and keeps us informed on any pending issues. I highly recommend Leah Larson at Sentry Management!
They have done nothing at all for our association here at Sunset homes as they never had a representative show up to our last annual board meeting so we could properly address our concerns that have still not been resolved with kids playing in the parking lot and so on every homeowner from the last newsletter was told to send their kids to David's Park which is on Garfield Avenue in Waukesha and they failed to comply our parking lot is not a playground nor is the driveway and it's a safety and liability issue should some kid or kids get run over by a vehicle that was either backing out of the …
As a board member, picking a management firm to oversee your community has it's challenges. We feel fortunate that Sentry, formally PMC, finally got it right, in assigning us a rep that engaged with the community! ! Our representative, Jason Hill, is passionate about forming great partnerships with vendors and our community. He works nonstop for us, is very communicative and his follow up is stellar!
In my experience of working with Sentry Management Inc., Property Managers detail to specifics are a definite asset within the company. Cassandra Tabbert understands that expedience and precision are needed to satisfy community board members concerns in addition to working with professionals at all levels to balance those concerns and provide lasting solutions. Cassandra knows how to build solid relationships keeping customer's at ease and correcting issues which arise in the daily throes which can occur in property management. Scott Z
Dare has been great to work with! She’s so responsive and provides information requested in a timely fashion. I would recommend her and Sentry to any community seeking a change in their community manager or management team.
Dare Robertson with Sentry has been great at keeping me aware of things happening in our community. She’s very responsive and has helped facilitate work orders and communication between the HOA Board, Sentry and residents.
Century is great to work with and always on time with payments and customer service. First class act among property Management firms.....
There are benefits to residing in a HOA - especially one in which the board(s) are active listeners, understand puts and takes, gives grace to a variety of perspectives, and is vigilant about applying best practices. Thank you to Holly and the La Cita team!
Worst management company. They manage Ridgefield in durham and it seems like that community has no management company at all. Its a wild area. There are buses parked inside the community, there are trailers parked in the community, they don't cut the grass in the common areas, there are certain homes that have had major violations for a long time. This management company is a SCAM!!!! They charge monthly for fees and do not improve the community. The roads are filled with potholes. The property values take a hit because the neighborhood seems like it is not managed at all and deteriorating. BE…
We have lived in Corinth Downs community in Prairie Village Kansas for 10 years.Sentry Management Co has been our homes association manager during this 10 years. They are a first class company in every way.Always proactive and always on top of every situation. I would highly recommend them to any home owners group. Tom Ward
Very poor reputation...Sentry Management has been our HOA "management" company since 2011. In the last two (2), six (6) rep's..most with little or no knowledge of homeowner associations or the law and regulations pertaining to said management thereof. As of this writing, nearly 38 homeowners who have purchased all have "none" on their title estoppels indicating lawsuits against the homeowners association. But, a lawsuit was filed in late 2015 and has yet to settle, be dismissed or adjudicated. Look up Sentry on BBB..there you will read "real" responses from homeowners. Just beware!
I've just ended a three-year term on my HOA board, the past year as president. All of this was made easier thanks to Sentry's team, and specifically our community manager, Leah. She replied to floods of emails in a timely manner, she kept meetings running smoothly, and she provided old records and information when we needed them. When there were sticky situations with angry, sometimes aggressive residents, she handled those situations in a professional and respectful manner. I highly recommend Sentry and Leah Larson!
I hope this message finds you well. I wanted to take a moment to share with you my experience with Sentry Management, as I believe it truly exemplifies excellence in property management. From the moment I engaged with Sentry, I was impressed by their professionalism, attention to detail, and dedication to exceptional service. Their team consistently goes above and beyond to ensure that every aspect of property management is handled with precision and care. One of the things that stands out most about Sentry is their commitment to communication. They keep me informed every step of the way, pr…
I sent Shelby a service request by email about our windows and within 1/2 hour one of her team was there checking out the issue. He told me the windows were under warranty and that he would order replacements and that once they were in he could easily replace them.
Sentry Management is as professional as they come! I sincerely appreciate their communication and responsiveness. You can tell they truly care about the communities they manage. They've been a pleasure to deal with!
Sentry was a large reason I sold my home. They raised the HOA over 150% in the 2.5 years I lived in my home. The HOA lied about what was covered and things that were done but hadn't actually ever been done. They are very clearly a corporate company that does not care about homeowners. The only plus that they email back quickly which is always appreciated.
Sentry/Prospect has had our condo property management business for around 15 years. Mike Leach and Jason Hill have been our property managers during that time. I have found the entire organization and especially the managers to be timely and attentive to our needs. They are great communicators. We form a team and I can trust them with our homeowners and property. They have a robust finance system and pay bills on time. They have solid knowledge of insurance and legal matters. They always pick up their phone. I would recommend them to any HOA looking for an upgrade.
Dare was extremely helpful and responsive in helping me work through my architectural request with the HOA. She is a true asset to Sentry management.
I have been the Treasurer for the Whispering Ridge Condominium Association (WRC) from mid 2020 to December 2023. Jason Hill, who is employed by Sentry Mangement, has been WRC property manager since September of 2021. I want to thank Jason for the tremendous work he has done for WRC over the past two years. Our Board of Directors consisted of 5 individuals, each having an opinion on every issue. Jason addressed each BOD concern in order to find a consensus. He is hard working with excellent written communication skills. He also kept everyone involved by providing regular updates. If Jason…
This property management team is worthless. I have requested information on allowable roofing materials acceptable to my community and I can't get answers or a point of contact. After several calls into Sentry all I get is excuses as to why people can't come to the phone and no answers. Eliminate the property management and pay the boards to handle community management.
I notified Sentry of a roof leak in my condo nearly three months ago and no repairs (either temporary or permanent) have been made. Water is currently leaking through my ceiling and causing further property damage, but I cannot get a response from my community manager. I have sent multiple emails to the Community Care email alias and to Brad Pomp, but it seems that Sentry Management does not care about their customers or their properties. My community pays over $40,000 for management services and I'm not sure what we're getting for it. Avoid Sentry Management at all costs. Update: the follo…
In my two years on the board of my condo association, Sentry is our third property manager. Not our choice - the first company decided not to renew our contract, the second one was bought out by Sentry. This is the best by a long shot! Responsive, professional, knowledgeable, respectful. We are a small (35 unit) association, but we never feel that we're valued less than a larger community. And our manager, Katie Nelson, is a delight to work with. It's been a pleasure and a huge relief!
Sentry Management is a cost effect management company that is easy to work with and flexible based on the associations needs.
One star is too many. Worst property management company for condo HOA. Irresponsible group of people with zero customer service and no accountability
Going with a property management company for our condos was the best decision our association has made. It frees up so much time for the board and they have many connections to actually have workers show up and get things done.
After many property management companies, Sentry has proven the best. I believe our property manager represents Sentry in the best light. She is accurate, tenacious and communicates in the best way.
We work with Sentry Management at several different associations, and they are always a pleasure to work with. A+
Our property manager is very professional, proactive, and responsive. It's a joy to work with her as part of our HOA Board.
Taylor has been an excellent representative for our condo association. She is knowledgeable, responsive to our needs and has been absolutely wonderful to work with. Could not be happier!!! We feel very fortunate to have her assigned to Mission Lakes. Mission Lakes entire Board.
Sentry Management has been our HOA administrator for many years in a community of over 525 homes. We have a good working relationship and they are adept at handling issues related to billing, HOA restriction follow up and approvals. They provide monthly finance projections and manage the inflow of dues and track those who are behind. They also work with our vendors to manage the properties for maintenance and upkeep. Our rep from Sentry is very responsive and the only desire is for them to drive the entire property more often to help spot issues before they come to the Board.
Sentry Management has been instrumental in ensuring the seamless operation of our HOA. As the president, I deeply appreciate Sentry's assistance in managing a variety of tasks for our 230-home neighborhood. Thanks to Sentry and Sonata Green, overseeing the HOA has become remarkably straightforward, allowing us to avoid complications.
Under the management of Sentry Mgt, as a board member, I have been very pleased with the level of service to our association. It has been timely, professional and courteous. Very refreshing in this day and time!
My experience working with Sentry Management has been nothing short of fantastic. Their team stands out for their exceptional helpfulness and responsiveness. Their deep connections within the community and active involvement with their condo boards is impressive. I wholeheartedly recommend Sentry to anyone looking for a reliable and proactive management company.
Our local community representative, Ms. Sonata Green, has been available to listen to our issues; and more importantly, she has initiated action whenever possible. Taking into consideration that Sentry Management, Inc., has multiple clients to serve, this is good customer service.
Very satisfied with the attention and service provided by Sentry Management supporting out Home Owners Board. Support includes legal consultation and representation, contractor identification and selection, and strategies for improving our ability to best support our townhouse community. Thank you.
With the rapidly changing condo laws, I'm glad to have our CAM Ted and his boss Kathy to help us navigate the new laws and regulations taking effect in 2024. They have both been responsive to my questions and I respect their professional advice. CAMS have a difficult job as they have to tell people things they don't want to hear or believe. Your insurance rate went up 80%? Don't blame the CAM. Thank you Kathy and Ted for doing your job.
Handles my HOA. As an office, it seems fine. But as a neighborhood HOA, They definitely stay on top of the customers to keep up with their yards and repairs on their homes. weather or not, it's being done is another thing. There were some pool issues a few years ago, but it's been corrected. I wish they offered more for the neighborhood and community bonding. food trucks, movie night, maybe a community neighborhood day where you get volunteers to come out and work on a project that the neighborhood needs, etc. Overall, they have been pretty good.
Sentry Management mailed a coupon booklet to my condo for Oct,Nov,Dec hoa fees they did not research nor did they do their job in finding out, that I was paid up until Jan 2024. I was given the run around after I explained to them that my monthly payments was a incorrect amount and I owe nothing until Jan. I was told that their records showed that I owed, that was the first lie, the second lie was, they gave me the previous property Management's number to call, after telling me they would help, solve my problem that they created. I read the BBB report on this particular company, I was very dis…