The Ambassador at Library Square Reviews

Chris, Alex, and Hunter are AWESOME. Have truly loved living down here. Community is awesome, management is great, and there are lots of events to go to. + the views are so good!!

I love this apartment. Alex in the office is super helpful and personable. The maintenance has always been prompt with my requests and they are polite and efficient. I just put in an order because my AC is not working right and maintenance showed up within the hour ON JULY 4TH and brought me a portable unit to hold me over until they can fix the main one. I'm very impressed with them. Yes, the mailroom is in another building for packages and the room is always a disaster. I agree it's inconvenient but I've never had issues with stuff being stolen. You do have to search through other people's …

The beautiful brick wall you get in your unit is the extent of the positives this apartment has to offer. I will provide a quick list of issues for those of you who wish to skim and if you'd like the know the extent of my horrendous experience here I'll be leaving a separate, detailed review because I exceeded the character limit 1. Unreachable, dishonest office and maintenance staff 2. Cheap, OLD hardware, cabinets, flooring and appliances 3. TRASH, dog shit, poor exterior upkeep 4. Elevator that is frequently broken 5. Missing mail, off-site package room with frequently lost/stolen package…

I spent 3 weeks without a working shower. I notified maintenance via their online portal, because getting someone on the phone is impossible, immediately. I did try to take baths, but I couldn't even get hot water out of the lower spout. 2 weeks after my shower broke, the faucet in my kitchen broke as well. I added this to my maintenance request and I politely followed up on my this request 8 times over the course of 3 weeks and was told several times that "they'll be there first thing in the morning, they've just been tied up with more urgent maintenance issues" - at this point the only acces…

By far the best apartment rental agency that I have called and actually used to rent an apartment. Alex, the leasing manager for all three properties in Library Square (and many more), his wonderful co-worker Shelby and newbie Allison (who promises to be just as good) are all not only professional, but they actually care about their clients. I have never seen this before. Alex actually spent many hours with me to help me get through the application process. I am not at all tech savy and could not have gotten the application in on time without his help. I recently lost two apartments because th…

I love living here after 6 months. The staff is very friendly and maintenance requests are always handled quickly. They keep the common areas clean, even the elevator!

Lived here a few years back. 4/10. Elevator was always broke. Half the apartment was falling apart on move in day