VineBrook Homes Indianapolis Reviews

Personally I have had a great experience with my rental property! Well taken care of from previous owner before they had VineBrook step in. Love our neighbors and haven’t had any maintenance issues. Yes we have minor issues but it’s a tenants responsibility to spray for spiders, etc. i recommend them. They have new management and it shows

Good experience with maintenance guy they came out to my home. He walked me through everything and his name is.Brandon C.

We have a home in greenfield Indiana and VineBrook is always great at fixing anything

My home is perfect for me and the team that assist me in getting the place was very helpful. Thank you! I Love My Home

Black mold in my home. Have tried to call maintenance over and over and they haven't done anything about it. Its been over a month. Literal mushrooms growing in my home due to poor maintenance work done on the home before I moved in. This is the worst place I have ever lived. In the course of the 6 months I've had to buy a snake because some idiot poured literal paint down my drain. I had to snake the drain 6 times for it to clear. Nothing was draining in the house. The kitchen pipes broke and luckily found it soon and replaced that myself. I had a swarm of yellow jackets in my spare bedroom …

I would never recommend anyone to rent from Vinebrook AT ALL ! We were living in one of their homes since Nov. 2022 up until the middle of June of this year ( 2025 ) & you can see below what the condition of the home was in. We did not find out until paint started peeling that they had painted over a ton of black mold spots & other hazards. Summer of 2023 , our roof sprung a leak .. & I mean every time it rained , water was pouring in from the corner by the front door. It took me reaching out to the health dept. to complain for Vinebrook to send a vendor out to fix it. My list of maintenance r…

Ugh the frustration. A busted pipe is not an emergency to them and even if it were, they respond to emergencies in 2 business days. My request has been assigned and I sat at home an entire day waiting for someone because there is no way to know when some one will show up. I packed me and my son up and went to a family members house to shower and get ready for our week. My rent is never late, my home and yard are well maintained. Come on Vinebrook do your part!!! Update: Had the below information been on your website, I would have been able to govern myself accordingly. Waiting with no …

I reached out to Marcella after the maintenance person had marked an assignment complete that actually was NOT complete. She responded and kept in communication to make sure the issue was resolved. Thank you for communicating properly Marcella and I hope the new company has great staff like you.

Awful company. No wonder they have a lawsuit. Hornet’s in the siding, won’t come take care of it. Mold all over the house Air doesn’t work because they need to put new insulation, won’t take care of it. Air doesn’t work because thermostat needs replaced, won’t replace it. This is very poor on their part. The second we can leave this house we will.

Chris did an absolute amazing job on my toilet and water heater the last two days. One man wrecking crew in my opinion with quick in and out precision. Please vine brook keep this guy around it’s not a lot of people out here that actually want to do work that they signed up for. I HOPE to see him on any future repairs I may need.

DO NOT RENT FROM THEM. Just moved out of a rental home on the east side of Indianapolis, after renting for three years. They have a fake maintenance situation, where you can never directly talk to anyone important to report an emergency. They left us with no AC last summer, no heat for two winters, lied about adding power to the garage, failed to deal with a TERMITE infestation that was there WHEN I MOVED IN, had multiple maintenance people HIT ON ME and cuss up a storm and act pissed off with me for using the service provided, all of the paint in the shower and bathroom started peeling immedi…

The worst slumlord ever! They do not respond and the only way to get their attention is calling the health department. Stay away from this company!!!

AC unit went out over the weekend it is now Tuesday . Called to report issue to customer service as the website kept saying error . still no communication from vinebrook and I have small children . On top of that the ceiling in the kitchen leaks every time it rains but still no response as to fixing it or time frame. No one ever answers the Indianapolis office or responds to voicemails . Let’s just all stop paying them rent . I’m sure they will be quick to respond and kick someone out

I was going through a situation that took a couple months to work through but Marcella M. Was a rock star and stayed in constant communication with me giving me the next steps to resolve an extremely stressful issue. She made an extremely difficult time in my life a bit more bearable and for that I am eternally grateful to her and Vinebrook

Christopher was very thorough and communicative with us, explaining not only what he needed to do to resolve our air conditioning issues, but how what he did helped solve our problems.

They are one of my worst experiences renting, I have been living in a house ran by this company for a year, when I moved the house was badly painted, the kitchen was poorly maintained, the air and the heating is always damaged, a house with many details practically old and with an income of 1520$. I made orders to serve even when I had to resume the contract because I was just having my baby, my kitchen was not changed or things already deteriorated by the old age of the house. painted and eventually the painting fell off. They are one of my worst experiences renting, I have been living in a h…

Chris was absolutely amazing he came here listened to me and fixed as much as possible

I love how fast they respond to reviews but literally never respond to their tenants for anything. Even at the customer service email they keep referring complaints to. Would never advise to get stuck with these people!!! I suggest looking at all reviews and lawsuits to determine how poorly they treat their tenant and homes. Reddit threads as well! Unfortunately for me they bought my lease from Conrex so I got stuck with them, which really sucks because I love the property its-self! Even tried to reach out about if there was any options to buy. But they won’t respond to anything at all.. maint…

I moved into one of the homes rented by Vinebrook Homes on May 2nd. Charged for monthly waiver damage fee for April when I didn’t even move in until May. A/c within the month starting acting up. Would just run continuously. Had maintenance come out and the guy blames it on the insulation in the house. Within the week of that the A/C has now went completely out. It’s been out since Thursday it is now Monday. They don’t have no urgency when it comes to their renters. No 24/7 maintenance request. Pls steer clear if you’re looking for a place. Can’t wait til my lease is up!

My family members have lived at their property on personality ct. and have been faithful renters for over 3 years. A year or so ago their AC went out and THEY had to pay for the repairs because the maintenance never came. Fast forward to TODAY, they put in a work order for their AC over a week ago with no one showing up until today… Their maintenance company said that the unit was damaged due to dog urine. How did they come to this conclusion?! THEY SAID IT SMELLED LIKE IT! RIDICULOUS. the animals have never sent by the AC unit. On top of that, what was the excuse for the last huge repair last…

This rental company is horrible also the house was horrible. You can’t do a walk thru unless you get approved, when I got approved the house looked decent until we moved in. First off they turned the garage into a room where there was LOTS OF CRACKS AND HOLES IN BASE BOARDS, the restroom was too small. The bedroom window was not fitted in correctly, during winter it was freezing cold. WE ALSO HAD MICE PROBLEMS TO WHERE THE COMPANY NEVER TOOK CARE OF. The floors upstairs was squeaky to where, for me not to hear downstairs they would have needed to walk on they tiptoe. Holes in baseboards upstai…

Our experience at Vinebrook has been more of a pain and hassle than anything. It started off with poor communication from the person we were going through to begin the renting process. She was not upfront about how and when to pay deposits and was bad about responding. We eventually got through this and everything was fine. Our first water bill came in and was astronomically high. Come to find out, the property had a water leak that was never fixed before we moved in. It took about a week for Vinebrook to even get back with us on the issue. They sent out a plumber and claimed the issue was res…

Marcella went above and beyond plus farther. She is an asset to residents and a pleasure to work with. It’s is because of her due diligence that we renewed seamlessly. Thank you Marcella! You are legendary.

Haven’t had water in 2 months. I keep getting the run around with maintenance. I call every day and still not getting help. This is ridiculous I never seen nothing like this in my lifetime. No one knows how to get in touch with corporate and no one returns phone calls. What do you do?? Call the health department? I pay my rent on time not once late and this is what I get.

Thank you to John for the services he provided today with my new shower head in getting my shower back together

Christoper was very courteous, knowledgeable and quick! He quickly identified the issue with my furnace and got it working in no time! Very pleased with his service.

the maintenance department itself have been nothing but helpful but trying to submit a ticket and contact an actual person is impossible. anytime you call they send you to a third party answering service and “have no way to transfer to anyone and can only send a message” then they say “okay I sent the message they should reach back out within two business days” when I’m literally just trying to call the tech back. The answering service is extremely difficult to deal with. They also called me for a ticket that was put in two weeks before and told me they would be there that day in 30 min to fix…

This past few weeks we started looking into rental homes and found one that worked for us! We started the process and our communication with the rental agent was fine at first. As time went on, it became harder to communicate with her and we weren’t getting all the information that we needed. This was specifically when we were putting our deposit down for the house and found out very last minute that it required a money order and to be delivered to their home office location that was over 30 minutes from where we live. When it came time to pay the rest of the money and get our keys, we were to…

Chris came by to make a repair, and did a fantastic job!

Chris is amazing! Intelligent and 100% on point with fixing issues! Thank you so much!!

I want to say Sergio the service tech, was awesome .I was very pleased with his service and very respectful.

Christopher replaced my sink and did an excellent job. Courteous and professional. Thanks again!

Christopher was awesome. He done a very good job.

Marcella is great, very helpful and professional. She has made everything smooth for me while currently renting with Vinebrooks’s

I love my home and Vinebrook really does a great job with maintenance. They haven't skipped a beat and are so good to me. This is my first time renting a house and it has been a great experience. 3.4.2025 Christopher came out and did a lot of the detailed work and he was hilarious and just awesome. He went the extra mile, 100!!!! That guy needs a raise! Wow!

I am very pleased with the maintenance team members from VineBrook Homes here in Indianapolis. Even the maintenance manager came out once and worked with the guys on a tree that fell in my backyard. While he was here he lent a hand on a second issue with my steps. I wasn't sure when I moved into a rental house what was my responsibility and what was the management company's. The maintenance team is always very helpful and friendly. Special thanks to Aaron, Christopher and Eritas. :) You're the best!

Chris was AMAZING! He came in and diagnosed the issue and not only fixed it but drove all the way back to Indy to get the proper part. He was super nice and extremely respectful and I hope to get him for any further issues I may have. Thank you Chris!!

Christopher did a great job, very friendly and personable.

Ayritis is a very good access I believe to Vinebrook, he was very efficient, and caring, to our needs here at my home, he took care of the situations new and old, he went above a of beyond to stay to make sure we didn’t have anymore issues, if I had it my way I would like him to be my maintenance person and that’s something we wasn’t use to with this company to be honest. Thank you Ayritis for all your help!!

Christopher did a fantastic Job , He got the Job done. Great communication. Well done

When I first moved in here in February there were some minor issues but they came out and took care of them and I love my home every time I call they immediately come out and fix the problem the area that I live in it's perfect for me and I have passed on their information to other people. Great Company (Artonia)

Chris came out to our house and was so kind and respectful. He was honest and hard working. He was the only tech that came out and did things right. I would personally have him back in my home any time and will be asking for him specifically in the future.

Chris is my hero! came by at 9 to fix my heat. he had it back up in minutes. I will be requesting Chris specifically any time we need any maintenance. on top of being good at his job, he was professional and friendly.

My wife woke me up at six and said the heat wasn’t working nd Chris came professionally nd got here on time and did a great job really quickly thank you an appreciated the professionalism he worked with

Christopher was professional and very polite .Thanks for prompt service

Chris was very quick at fixing the heating problem. He was friendly and polite. Not only did he fix the problem promptly he ensured he explained what he was doing to find the problem. GREAT JOB CHRIS!

Christopher Harris came to my home and repaired my furnace, I am so happy. He is totally awesome, really knows what he's doing. I would DEFINITELY refer him to anyone for repairs. Excellent work, thanks so much Christopher, I appreciate you. #chrisdeservesaraise

Christopher was very professional and amazing at his job. Fixed our issue with the furnace in minutes and fixed our heater on the other side of the house. Did amazing work in a timely fashion.

The 5 Stars is for Chris - specifically! He is extremely knowledgeable, patient, and caring within his work. His main focus was to get the job done and get it done, correctly - and that is what he did. He replaced my water heater in no time, and with no excuse. Even went above and beyond and had a dance off with my daughter! THANK YOU CHRIS!

Jhon did an awesome job on fixing our lights problem, he even showed me how to do it.. Thank you!

Been a renter from vinebrook since 2021 and service since has improved so much, it used to take 2 weeks for any response at all now almost imidiete, I've had trouble with the stove top several times but finally Mr. Jhon got the right things to fix it properly, just in time for Thanksgiving

Greg, fulfilled a service order on an.light issue. He was fast, efficient and very professional!

John did excellent !! Was quick fast & professional !

He was awesome worked hard and made sure we was good 😌 thank you

Chris was amazing!!! He handles everything so well. He spoke to us, he shows us what he fixed and it was just great! I’m glad we had someone to take care of the things so well and in a timely manner. Christ deserves 10 Stars alone!

Christopher came out and did a great job he was very professional, knowledgeable, and quick.

John showed up at our house to give us a new refrigerator and his customer service was A1. Real friendly guy and gets the job done. We appreciate you.

Been in my home for years and have NEVER been a fan until NOW and that's all because of the new maintenance Manager/Coordinator Aaron and team! When Aaron say it's going to get done, it's DONE and in a timely manner! If VineBrook let him go for any reason they'll be back to ZERO stars in my book!

Very attentive maintenance have fix issues and also offered assistance in others.

Vine brook maintenance has been excellent head of maintenance Aron has been so helpful and has made sure all my maintenance requests has been addressed and taken care of also maintenance man Antonio came on today a fixed my drain quickly and neatly Thanks Aron &Antonio

I reside at a Vinebrook property and had a maintenance call for a repair and Christopher arrived for the call and was amazing! Very detailed and professional. Just was great over all and also spoke with his boss Aaron and another amazing person! I see good things for maintenance with Vinebrook going forward. Thank you Bre

John came to my house and was very helpful and knowledgeable. He understood my frustration as a tenant and went above and beyond to make things right. Need to have more in that property field.

Brandon came over and was super effective in helping us and super nice! He’s very good with pets and was very polite to me and my roommates! Thank you Brandon!

Brandon came out to my home today actually he still here as I’m typing he very respectfully and polite and listen and gave me good advice of something’s that I could as far as getting lights in the room and what WOW me the most is that he replaced my ceiling fan without giving me a hard time or saying that he couldn’t replace he told he would be right back came back with a brand new ceiling fan which I love so much I’m so happy I can sit in my leaving room with my ceiling blowing .. Brandon made my day for the good customer service and the conversation Brandon is a 5 start worker please don’t …

TECH / MAINTENANCE REVIEW - Ethan and Antonio from maintenance are GREAT, UNDERSTANDING, and HELPFUL. Highly recommend requesting them if you already rent with Vinebrook.

Unresponsive to maintenance requests, and there’s no way to contact someone online if you’re having problems. Like your leasing agent doesn’t help you with any questions after signing the lease — they just say sorry my responsibility ended with your key pickup and to contact maintenance on the app. Also they charge $75 for any maintenance requests you submit that they deem “fall outside the terms of the lease” so be alert. Lastly, they lied to me - I moved from another state and had to do a virtual tour. I asked twice on the call if the yard was COMPLETELY fenced in because the agent wouldn’t…

My air has been out since July 1, and today a guy by the name of Brandon came by and got my air up and running in literally 2 minutes. I checked it and it’s blowing and functioning inside and outside.

Brandon the maintenance guy got the work done quickly and did the work well

Updated (15 September 2025) Vinebrook homes was bought out by evergreen live. I have a broken water heater in my home that has been leaking water into the floor panels and no hot water going on 5 days now. I was told someone would be here yesterday (september 14th, 2025) but no one called or showed up to help. After putting in a request for maintenance I recieved and email to call an emergency number if the issue was an emergency otherwise wait 2 days for a call, I called. I was told the exact same thing over the phone, someone will reach out in 2 days. I already have had this maintenance requ…

The gentleman named Brandon came out on quick notice to fix my AC. He was extremely knowledgeable and helpful. Got the AC fixed and going in no time. Thanks Brandon!

Mr. Brandon came out to fix our plumbing in the kitchen. He was respectful and got the job done! Thank you for the great work! Mr. Brandon!!!!!

Brandon Was Great and did a great job

Brandon was very nice and he helped me unclogg both of my toilets . Thank you !

Brandon, did an amazing job fixing the AC

I'm here to shout out Brandon (maintenance) for coming through yesterday and assessing the situation with our air conditioning unit. Although the problem couldn't be fixed on the spot (the unit is older than both of us), Brandon made sure I understood what the next steps were going to be and told me that he sent our matter up the ladder, ASAP, before he departed. Thanks, Brandon! We appreciated your help.

Vinebrook Homes is getting 2 stars because I have had smaller issues when I moved in until now and they have been decently reactive to them. Sending someone out within a day or 2. But I’m over fighting them and getting zero responses on big work orders. I have had roof leaks into the house for 4 months now, everytime it rains. I have numerous work orders in. Have had numerous vendors come out: 3 vendors patched the roof while also telling me that the roof is very old and for sure needs a new one. 1 vendor got up there and came right back down because he didn’t feel safe on my roof. I have bee…

Brandon C came in and fixed my air within 20 minutes and has now brought my house back to its cool temp. I appreciate how quickly he acted to come help during the rising summer temperatures!

Brandon was very professional and on time and got the job done thank you

Brandon came and fixed my drain for me today. Not only was he fast and knowledgeable he was also very kind. He showed me how to prevent any other issues and I'm extremely satisfied with his service.

Maintenance guy Brandon was at my home yesterday and got my air conditioning up and running. Very knowledgeable and very polite. Would recommend him.

The maintenance tech Brandon was very courteous, respectful & kind. Repaired my shower diverter in a very timely manner & showed me that it was working properly before he left . Great job!

I reported my air conditioner unit being out and received a call everyday of the week that someone would be out to fix it. No one has shown up yet. When a customer service agent followed up each afternoon I was told they didn't know why they didn't show maintenance tech went to some houses not others, they just didn't show up, then the truck broke down they'll be there tomorrow every day it was something different and I still have no air.

I have lived in my home for almost 3 months and although I've had major issues after moving in, whenever I put in a request, maintenance called and came out within 1 to 2 days and fixed the issues expeditiously. They also call afterwards to make sure the job was completed successfully and asked if I have any concerns. Ethan, who fixed my air conditioning thoroughly explained the issue with me and detailed what he did to fix it. Ethan also gave me information on moving forward with how to put my filter in. Although I have had some major issues that should have been taken care of prior to me mov…

Find somewhere else to rent. We moved into our rental home & discovered maggots in the fridge. We lived with that for at least the first 2 weeks. We should’ve known there’d be maggots, the house was almost sticky it was so filthy. Couldn’t use 1 of our bathroom toilets for the first 6 months. They tried making us pay for a city bill that the owners were responsible for, numerous times. They take 3 weeks to get back with you & then tell you it’s because the rep was on vacation. Horrible experience. The community needed to hear this.

Please research before you agree to anything with this company. Also good luck reaching a real person outside of the call center. Sending well wishes to anyone who has the misfortune of getting involved with Vinebrook. Also don't apply or put money down for any homes unless you just feel like throwing your money away. I hope this saves someone from making a bad decision.

Everything goes to an answering service, they don't schedule maintenance, then a technician calls and they are at your residence and no one is home and it's LITERALLY IMPOSSIBLE to get back in contact with the technician to tell them someone will be there in 10 minutes so they leave and the maintenance issue is recorded and resolved.... nothing is ever resolved, I've had the same issues for years. Terrible company, I wish their maintenance was 10% as efficient as their lease department.

I currently rent from them and I can't get a response from anybody they keep adding utility bills saying I owe this but won't provide the bills or receipts that they have paid for and want me to pay! Very disappointed! Edit from vinebrook response 4/30/24... I have already done this on 4/25/24 please call me to get this fixed @vinebrookhomes I have called and left messages and email still no response!

Samantha and the Vinebrook team was great to work with! Samantha was professional and communicated with me often to make sure I had everything to get approved for my new home. She was great at answering my questions and a delight to work with! I was able to get approved and lease sign in days and was an easy process. Thank you! I hope I continue to have a positive experience with Vinebrook Homes-Indianapolis.

Dodie and Javi found where my water leak was coming from and fixed it quickly. Put in a new faucet and lines. Works perfectly. They both are friendly, skilled and give great customer service.

I lived in one of the rental properties from Vinebrook homes. When I moved in the floors was just polished, so it was still wet. I had a lot of issues when it came to mice’s, spiders, and earwigs. In the winter the furnace went out, maintenance took so long the pipes busted. They finally replaced the furnace a before I moved out. I actually killed 27 mice. The basement has a huge whole to the front of the stairs, you can actually see outside. I also had a roof issue when it rained it poured in my daughter’s room. When moving out I lost my deep freezer, because the movers refused to move it due…

So far so good. I just moved in. There was no screendoor. I put in a request at 10 pm and they were here the next morning. Chris and Greg were great!

Been renting with VineBrook all of 1.5 days and it’s already awful. Listing showed a dishwasher, they took it out before we moved in. Heating not working day 1, they said it was because service wasn’t set up (it was) and they would send maintenance (they never contacted or showed up). The portal is either slow or it won’t work at all, and we are terrified of what the rest of our lease brings. If they remedy our current issues any time soon, we may change our review. But for now, please stay away from this company.

dodie is one of the maintenance men for Vinebrook Homes in Indy, came in fixed it quickly and had a great conversation as well!

DO NOT RENT FROM THIS COMPANY!!!!!! I been in my home a couple of years things have went down hill this last year🤦🏽‍♀️ Everything was way better when I was under Conrex ! Unfortunately they sold a lot of their homes to VineBrook. I’m dealing with structural damage, no heat, water leaks in the wall ( with no water extraction) which could be other issues, rodents in my walls and ceiling, trees are weak and due to fall on the house any day, water leaking in my room from the windows, I’m have more respiratory problem's. We are told we are responsible for things the landlord should cover!!!! I’ve n…

Chris and Ethan are the BEST!!! I've had 2 issues over the last 2 days and they got them fixed immediately. One of them was replacing our dishwasher. Very pleasant, personable, and professional!. Keep up the great work!!

Vinebrooke Homes Dodie was my technician and did a great job! He was very helpful and kind! Thanks Dodie

I've been trying to reach out to vinebrook since Thursday about a issue with my rent and no one has got back to me I've called and sent emails this is ridiculous and very unprofessional and this is not the first time I've delt with this.

Not good if I could give them no stars I would I've got fecal matter coming up in my bathtub because the main drain in the front of the home needs to be cleared put in countless work orders been told it was fixed and it wasn't it's a total discrase that I can't get anyone out to take care of this matter because of the lack of professional help with the money I'm paying a month truly a month this is ridiculous

Garage door broke not the opener the door itself cannot get my car out of garage put in work request at 8 am called at noon it’s 4 pm and no one has called unacceptable so now it will be another day people have to get places

I have been living in one of vinebrooks houses for about 4 months. When we first viewed the property the woman who showed it seemed to be uninterested in even being at her job. She opened the door and just stood there having us look around ourselves, she didn't mention any features or move from the front door. Despite this we liked the city and the space of the house so we decided to move in anyways. While performing the move in inspection I noticed a window that was cracked on the outside from corner to corner and when I brought this up they said they would not replace it until it breaks full…

I have had the best experience so far with Vinebrook. The leasing process was smooth and the office staff has been so great. I had a maintenance issue and they responded within a couple hours. Ethan from maintenance is excellent with communication, fixed the issue in no time and explained everything. Thanks Vinebrook!

RENTERS BEWARE AND RUN AS FAST AS YOU CAN FAR AWAY FROM VINEBROOK!!!!! I’ve been fighting with this company for 2 years to fix the horrible work done on the “brand new windows” that were installed prior to me renting. They’ve had vendors come out twice and the vendors even told me the windows were installed wrong and probably have no insulation. I can’t get a copy of the vendor report or estimate and now VineBrook won’t send anyone out because “they can’t control if the vendors come out” (I’ve saved the email I was sent with that response as well as many others because I will only communicate …

Since we have moved in our home any and all service requests have been completed without hesitation! My family and I are very comfortable living in one of VineBrook Homes Indianapolis!

2 months into our new lease with Vinebrook at our home in Noblesville and we couldn't be more happy. We have had to do 2 service request {clogged dryer vent and light fixture shorted out} Did the first service call and someone was here with-in 48 hours to address the issue. The second service request was the same, someone was here with-in 48 hours and addressed and fixed the issue. The house we are living in is very nice and seemed well kept from previous owners (as we know them). Overall great experience and hope to stick around for awhile.

DO NOT RENT FROM VINEBROOK HOMES! This company will scam you. They rent out cheaply made houses and take advantage of the renters. They won’t fix your needed repairs and they will not honor your contract when you are finished living there. Read the contract carefully. They will scam you and take advantage of you. Google VineBrook Homes’ predatory practices.