BRIGS, LLC Reviews

Great customer service helping me as a condominium unit owner navigating the onboarding process for a handful of units I own in a condominium switching management companies to Brigs.

BRIGS got us the Homeowner's Welcome packet quickly and were very responsive about online access issues.

Review for Brigs, LLC – Property Management I own a property in Framingham, managed by Brigs, LLC. The manager, Rogeria, has never returned my calls or emails since I bought the property. She’s an extremely poor manager. Every issue takes almost a year to resolve because Brigs constantly changes staff. I requested two parking permits in January, and it took nearly a year to get them. Meanwhile, my tenants’ cars were towed over ten times, paying $350 each, only because Brigs refused to provide the required permits. I’ve also received several unfair fines: $1,000, $700, $100, and $500 — all a…

I purchased my condo almost a year ago and am very pleased with the way it's organized. It's a very well-maintained, clean, and pleasant place to live. I'm very pleased with my purchase.

Brigs LLC manages our multi-unit building. They recently oversaw our very successful major masonry project and before that managed our new roof project. They are very responsive and have helped resolve issues within my unit as well as some inter unit issues. They keep owners well informed and make sure that our heating and water systems are in good working order. I am very happy with their services and can relax knowing that in the case of an emergency they respond quickly. Thank you Rick and team.

I've lived in my condo for 18 years. As a first-time homebuyer, I knew nothing about purchasing property—let alone how condominiums actually operate. I didn’t have a buyer’s agent representing me, and I wasn’t aware that the agent involved was actually working on behalf of the bank. I purchased a bank-owned foreclosure (REO) during the height of the predatory lending era, using a no-documentation loan. The condo was overpriced, the interest rate was high, and the property was financially unstable. Every year brought new special assessments because the building was in serious disrepair. I deci…

I just bought a house under the management of Brigs, LLC. They were very prompt and attentive and they immediately follow up by sending me a “welcome package” and promptly answering all my questions. Their rep, Paula Lodi, was great. So far, I am very pleased.

I emailed yesterday about a dead rabbit in our cement well. They removed it today. Thank you for getting it done in 1 day.

They are the most incompetent property management company I have ever encountered. They seem incapable of crediting your account when you pay your condo fees and will charge you a penalty for not submitting a form on time which you submitted it within days. They have a pretty good scam going to collect more money from their customers.

If I could give Brigs 0 stars, I would. This is the worst management company I've ever lived with, and I would warn anyone against ever renting a Brigs property. Our shower did not drain correctly, leaving it filled with 1-2 inches of standing water at all times and causing a buildup of mildew and mold in our bathroom. Despite multiple maintenance requests, emails, and phone calls, Brigs did nothing to fix it for over 8 months. We had to use a squeegee mop for 8 months to manually drain our shower every time we used it. When we requested a rent reduction, Brigs refused and told us our shower …

Edgar was most helpful and knowledgeable.

Awful, awful experience renting with Brigs. Impossible to communicate with. Avoid at all costs

These people are diabolical beyond belief. Non-renewals for no reason. Renting to people who are out of control. Stay away.

My experience renting from Briggs Management was extremely frustrating. We had a shattered window in our apartment throughout the winter that was simply covered with tape and never properly repaired despite multiple requests. Leaving tenants with a broken window for that long is unacceptable. Communication with management was consistently poor. Emails and phone calls frequently went unanswered, making it very difficult to get even basic maintenance issues addressed. Our interactions with Jessica Rosa were particularly frustrating due to the lack of responsiveness and clear communication. I’v…

Excellent response. Issue resolved promptly by a very pleasant Brigs representative.

I called Brigs for a Certificate of Insurance. Cheryl sent it to my email before we even hung up. Amazing service! Thank you Cheryl

I accidentally delivered a package to my old address and Jessica was extremely helpful and quick with getting me connected to the current tenant so I could meet up with her!

I had a minor billing issue arise and I asked for clarification of what was going on by putting an inquiry into BRIGS' online portal (Vantaca). I had a response from BRIGS customer service within an hour that included an offer for them to rectify billing issues going forward. This is the level of service that I hoped for with BRIGS that we never saw with our previous property management company.

Terrible experience with BRIGS Property Management. Rick is one of the most condescending and unhelpful property managers I’ve ever dealt with. From day one, he has communicated with hostility, issued baseless fines, and dismissed reasonable questions with sarcasm or outright refusal. He does not live in the building but regularly makes judgments about tenants vs. owners and fosters an "us vs. them" dynamic. Additionally, regular email communications are consistently sent out with errors and follow-up remedy emails to address miscommunication. This lack of professionalism is glaring. During …

Representative was very helpful, knowledgeable, polite and very kind

In this age of technology, where nobody talks to you live, here a nice lady spent 17 minutes so patiently resolving an issue. Can't thank enough for their professionalism.

Thanks HOA, particularly Eric our manager, for taking great effort to get the heating supply system ready right before this almost winter weather falls.

I would not even give this management one star if I had the option. I moved to the Ashland area in June 2025 and my experience with the management especially the property manager, Tracey Rhodes has been consistently disappointing. She rarely answers calls, does not return voicemails (which are often full), and responds to emails selectively at her convenience. Over the last five months, we have received incorrect warnings, been instructed to follow rules that are not listed in the handbook, and have dealt with ongoing unnecessary pressure from management. The overall environment has become h…

Brigs is an amazing property management co. They serve the Town of Ashland well

Edgar was so helpful, knowledgeable and patient!

I spoke with Ana Toledo today to inquire about an issue with water in my unit. She was prompt to follow up with my tenants and later with me. She was very professional and helpful.

Horrible how they go about renewing leases. Before you rent any unit, please make sure this company is NOT the managing company. They are condescending.

During a recent tenant move in, we had several issues where Brigs management specifically Dana stepped in. His support, professionalism, and level-headed thinking helped both the owners and the tenants. He took control of the situation and provide reasonable solutions for both parties. There was nothing more I could ask him to do in this situation.

I called Brigs. LLC today to contact the property management about getting a key to the Jones Terrace laundry room and haven't heard anything yet.

Most inefficient property management company that I know. I pay them $400 at month and I have to call them to Come cut the grass

They always answer the phones professionally and if they don’t know the answer then they will tell me that fact. They will research the problem at hand hand and get back to me always in a timely manner

Haven't done business with them long. But I am satisfied with the support so far!

I have been trying to get a home equity loan and brigs is dragging their feet to answer mr coopers questions

worst management company. I live in an apartment building managed by Brigs in Boston, the heat is managed (turned on) by the building (so Brigs), it's 70 degrees in Boston and the heat is on! even if we turn off the radiator, there's heat coming off of the pole thing next to it. I've called them multiple times, they either do not answer so I leave a vm that never gets returned or they transfer me to the "Boston person", this person does not answer and does not return my vm either.

Would not recommend. Lack of communication, proper tools or supplies. They are great at showing up to answer calls, but that’s about it. Customer service is not great either.

Had difficulty getting into portal. Agent quickly resolved problem and provided additional needed information. Experience was very positive.

The absolute worst management company! They shut the water off with no notice. You call for repairs and they downplay your problem as if it’s not a priority and that’s only if they bother to respond. The heater has been broken for over a month now and they try and tell condo owners that there is no problem but then turn around and say they’re aware of the problem and they’re “working on it.” They hire under qualified/cheap labor to resolve issues that require professional expertise. They raise the condo fee but the complex always looks like crap. Where is our money going? We haven’t had heat A…

Issue resolved immediately.

they shut our water off without warning, spring several month-long construction projects on us with virtually no notice, and when we actually ask them for help with broken locks, failing electricity, etc they either do everything they can to shift responsibility off themselves or take way too long to resolve the problem. if you have an emergency on a weekend, well say your prayers because they have nobody on staff to help! disaster of a company and i will never live in their units again

I live in Ashland, since Tracey becomes our community manager, things are getting better, works have been done, unit owners' voice gets heard, communication becomes easier and we get feedback quicker. I see the good changes and I feel more positive. I'm grateful to have Tracey in our community!

Early this year apartment became infested with bedbugs… took the ENTIRE BUILDING grtting infested for TWO MONTHS for any action to be taken despire reaching out at the start… In the same year, EVERY building owned by them in the block (3 buildings next to each other) got COMPLETEY infested with cockroaches… ZERO COMMUNICATION OR ACTION FOR MONTHS as constant emails from multiples residences flooded in…. did nothing even after the health department stepped in…. Pathetic company that should not be in business, a orangutang could do their jobs better than these lobotomites. If you’re considering …

The woman who answered the phone was so hospitable and courteous and had a great sense of humor. What a sweetheart and she walked me through my issue. She informed me about all the questions I had.

I called They answered right away They were sympathetic to my request and handled it so fast! Very courteous and even called me back to confirm my request was handled. Thats property management!!

I talked w/Juan to make a payment and also, to set me up on Auto Pay. He was wonderful and very patient. I feel confident going forward, everything will be in order thanks to Juan.

Amazing customer service.

I have a relative that resides in Brookside Condominiums in Block B. I had visited them one day and something took me by surprise, the stench of human feces as well as urine. They had told me that a homeless man lives in the stairwell and that nothing was being done, it’s absurd and needs to be reported to the BOARD OF HEALTH. They had told me that the same homeless man verbally abused her, was acting creepy, and even fixing his pants near little kids. It’s ignorant. It’s ignorant to even tell the tenants to step up and call the police because of this behavior. YOU should be the one to put you…

The folks at Brigs have always been responsive, courteous, and helpful.

Juan from Brigs is very prompt and help me with my all questions. I really like their management. Thanks

We found that our apt (Unit 4, 57 Brighton Av, Allston) was leaking from ceiling last weekend. I talked with the owner of the apt above my apt (unit 8) and they also have leaking from ceiling at same position (the wall above the bathroom door). I quest the leak from pipeline in the wall or third floor. I called Brigs yesterday and today and they said they will handle the issue. It is the responsibility of association to find the leaking site and stop the leaking. Up to now, I haven’t heard any update from Brigs and have no idea what they will do.

I had problems logging into the website to pay my condo fee. The person who helped me was extremely patient, talking me through all I needed to do. Great customer service!!!

EDGAR in Brigs is amazing! He helped me go back and forth with IT services and call me back twice with updated instructions to help me with my error code issue, and he is very nice and patient the whole time, very appreciated! So surprised!

The Rep. was very friendly and professional. She helped me set up the condo fee monthly payment .

Great experience with a member of the Brigs team to assist me with a HOA new fee system. She was very knowledgeable and friendly.

A small problem that I could not figure out myself was solved patiently and promptly by the client service representative of Brigs Propery Management. They have been good property managers for us.

I’ve spoken to several Brigs, LLC reps trying to figure out a payment problem & payments being returned. With no explanation given. Of the 3 reps I’ve spoken to only one was helpful. The other two were kind of dismissive. Cheryl was the only one to dive into my account to really try to resolve it & not just get me off the phone. Thank you Cheryl for treating me like a person & not an annoyance.