CHARLESGATE Reviews

We got the lease from 4 other people and agreed on a convenient price for the furniture they had bought. Charles gate discarded everything without asking us or them, and blamed us for not having communicated about our agreement rather than taking responsibility for what they did. Off to a not-so-great start.

Charlesgate took over property management a couple of years ago and managed to turn things around for our building financially. Which is a testament to the team in charge of my particular building. Personally, they were very helpful in terms of maintenance whilst I was in the process of selling my unit. I have since moved on from the Boston area but can say they were far better than other management companies.

We worked with Jake Stamos. He was great to work with and was very patient with us throughout our search. Very professional and truly a pleasure to work with. We are very excited to move into our new place and very satisfied with the service he provided.

Had realtor Chris Charido sell my mother's home after she passed and he did an excellent job. Communication was always great, very transparent and a smooth and efficient process all together. Thank you

If I could rate Charlesgate 0 stars I would. They are the most unresponsive company I’ve ever had the displeasure of working with. We hired them as a property manager for our condo building. They regularly never respond to emails, never put out of offices up when they’re out of office, and when we parted ways with them, there were still several issues that had been lingering for several months that they never assisted us with. This escalated so badly, that we had to start emailing the partners at the company and have a meeting with them. It seemed like things might have changed for the better …

Charles Gate Management has been doing a great job when it comes to maintenance and addressing issues. I recently bought a house and moved out of the apartment I was renting. I really want to give a shout-out to Andrew Berlinsky, who went above and beyond in replying to my emails and ensuring my move-out process was smooth and easy. He made sure all the necessary tasks were taken care of, both on my part and theirs. He is truly one of the most professional people I’ve ever known. Even though I’m moving out, he continues to treat me with respect and takes the time to respond to my emails, worki…

Hazel Santana was my agent, she is amazing. Professional, knowledgeable, and always there for me seven days a week. I recommend her to anyone who is looking for an experienced agent. I am grateful to have her and looking forward to work with her in the future.

I live at Akin Golden Triangle managed by charlesgate and it hs been an absolute maintenance nightmare. I have lived here for under 2 months and have had to submit over 25 maintenance request for significant issues. AC has stopped working FOUR separate times as of today, bike storage rooms have been inaccessible for over 10 days, significant water leaks, cabinets falling off of walls , lights and fans not working properly/nearly falling off of walls, doors that are horribly misaligned so they can barely even close, key fobs that don't work. I could go on and on, but just dont make the same m…

I had a something that needed to be fixed in my apartment and you guys came out right away. Mr. Crespo did a great job. Thank you!!

Excellent Service from the cleaning team on our apartment turn over unit. The apartment was cleaned thoroughly from top to bottom and was move in ready when completed. Their attention to detail, professionalism, and efficiency exceeded expectations. Thank you for your hard work and commitment to quality service.

Resident for four years. There has been a rat infestation in my apartments for over two months and the company has taken no concrete action to remedy the situation in spite of dozens of exchanged emails. The people who work here are exactly the type of people whose jobs would be done much better by an AI agent.

Don’t bother working with these people. They use an “AI leasing Agent” that does absolutely nothing for you and waste your time. It will literally say “I’ll have a colleague reach out” only for the AI leasing agent to reach out as the colleague and just provide listings that are already on Zillow.

The Charlesgate vendor who fixed our washer and dryer was truly awesome. The service was great!

I would give zero stars if I could. I have had so many problems with Charlesgate. I did not have heat during the winter (in Boston) for six weeks. I had to keep following up to get someone to come fix the system. They refused to put me in a hotel because “someone was coming to fix it tomorrow” every time I asked. I was ghosted by the HVAC company allegedly coming to fix it 3 times. My apartment was 57 degrees inside. I told them that it is illegal to keep me in this apartment and they did not care. They would not prorate my rent either. Currently, the only washing machine in my building is not…

I recently moved into an apartment managed by Charlesgate, and my experience so far has been very positive. The Service Manager, Gabriel, has been very responsive and helpful with any maintenance requests. He responds quickly and makes sure the necessary fixes are handled promptly. The maintenance technicians have also been professional, courteous, and respectful of our requests. I appreciate the quick communication, helpful service, and professional support from the Charlesgate management team.

I had a great experience working with management. Cheryl was responsive, professional, and genuinely helpful throughout my time in the building. When I needed to make a change, she worked with me to find a fair solution, which I really appreciated. Overall, it was a smooth and positive experience. She really added a lot of personal touch to everything she did. It really showed that she cared. Thank you Cheryl.

The maintenance workers are prompt and do a wonderful job and the company takes care of it’s tenants very well

I recently worked with Jake Stamos to rent an apartment in Cambridge, and the experience was excellent. He went above and beyond throughout the entire process, making sure I felt well-informed and confident in my decision. He was attentive to my needs, accommodated all my requests, and consistently demonstrated professionalism, patience, and integrity. I would highly recommend Jake to anyone looking for a dependable, supportive, and trustworthy real estate professional

is very bad how they harassing you for the rent Stay away

“As a senior resident, safety is very important to me. I requested modifications to my bathroom, including installing a showerhead and support handles. The maintenance team responded quickly and did an excellent, professional job. I’m very grateful for their responsiveness and care.”

My wash and dryer machines are fixed and they working perfectly. Thanks Charlesgate maintenance guys. 👍

I am a current resident of 26 Hichborn St, and my experience with Charlesgate has been extremely disappointing and, at times, deeply troubling. The property feels unsafe and poorly managed. There are frequent loud parties on weekends, ongoing package theft, and little to no visible effort from management to address these issues or enforce basic standards. Most concerning, I experienced an attempted break-in to my unit while me and my children were asleep. This was a serious and frightening safety incident, yet management’s response was dismissive. Instead of offering support or even a basic …

I’ve had a really positive experience with the maintenance team at my apartment complex. I’ve never had any issues getting requests addressed, and scheduling maintenance is always quick and easy. The maintenance staff are consistently friendly, professional, and respectful when they come by. Every time I’ve needed something fixed, the team has responded promptly and done a great job resolving the issues. It’s clear they care about keeping the property well maintained and making sure residents are taken care of. I really appreciate their reliability and professionalism!

The apartments on 200 Hancock street is unsupervised and unsafe , I was visiting a friend that lives there on 3/11/26and I random lady attempted to attack me in the hallway asking if I was someone name Brittany.Followed me downstairs unhinged on something I’ve been visiting that building for 2 years and it’s always a disturbance.

Review of Charlesgate Property Management As a veteran working with the VA, my experience with Charlesgate has been nothing short of distressing. Upon signing my lease, I informed them that my payments come at the end of the month. They assured me this would not be an issue as long as I didn’t fall into the next month. However, the situation took a turn for the worse due to several factors: Issues Faced: 1. Delayed Payments from Metro Housing: • The metro housing company failed to pay their portion on time, causing unnecessary stress. Despite my case worker and I communicating these delay…

I live at The Noble and this is my fifth package stolen in less than a month. Packages are delivered to a locked mailroom with resident key fob access and signage stating the area is under video recording. Despite this, packages continue to disappear. After reporting the thefts on two separate occasions, the property manager contacted me and suggested the issue was due to my actions. I was told I did to retrieve my packages soon as they were dropped off, I should only schedule Amazon deliveries when I am home, and that I should change my delivery instructions so packages avoid the secure packa…

I had an excellent experience with the maintenance team at Charlesgate. They responded quickly to my request and came out to fix my dryer in a timely and professional manner. The technician was courteous, knowledgeable, and made sure everything was working properly before leaving. I really appreciate the fast service and clear communication—it made the whole process easy and stress-free. Great job!

Maintenance team are very professional and helpful and complete requests in a timely manner

Stay away from them, they are always harassing you about the rent

All they do is harass u for rent checks and they do not fix or do anything to maintain the apartments horrible company

I can't say enough about how great my experience working with the Charlesgate team has been - especially Stacie Rosenstein! She deserves a lot of credit for her professionalism, and for keeping things so well-organized at her properties!

Terrible company. Awful management. Pray you don't need maintenance completed because their communication is virtually nonexistent and the remediation worse. Ask for the bare minimum and they will probably ghost you. I will NEVER rent another property managed by this company.

Absolutely horrible service. Maitnance comes on their own times. Have left us with heat and hot water for days (giving us the run around on when it will be restored) & did not offer space heaters and/or hotel placement for my elderly grandmother and two 20 month olds. They absolutely suck! We jave tried reaching out various times they do not answer calls to any of the 7 numbers provided and then when they finally did answer they hung up without saying a word.

This management company is awful. I’m a veteran and subsequently have lived in several professionally managed apartments across the country and never dealt with one so poorly run as this. The heat consistently goes out in my building for days at a time when the temperature reaches below 30 degrees for the past three years. The water gets shut off for several hours both of which scenarios often occur without any communication from Charlesgate. They are impossible to reach by phone or by email —they use a service that hides their emails in the off chance they decide to communicate with tenants. …

Worked with Stacie and her team. They took over the management of Watermill apartment recently and have done quite a bit to improve both the communication and the quality of the service.

This is the single worst and most unreasonable property management company I have ever dealt with. I would strongly recommend saving yourself time and money and taking your business elsewhere.

Terrible company ! I’ve moved out of one of the property they managed . I’ve been trying for over 3 months to get my deposit refund.Nothing yet . I’ve called and left message but no one calls back. I emailed several times. Each time they would reply like 2 weeks later with the answer of “ we’ll look into and get back to you”. It’s been 3 MONTHS! Don’t know the issue is. To this date, I still have not receive my refund yet. Just don’t know if and when I’ll get my money back. During my stay at the apt, it was next to impossible to have anyone come over to look at or fix an issue. I reported t…

I am a resident in a property managed by Charlesgate and they have awful management and are unresponsive. I am actively dealing with an issue that violates housing sanitary code. They have entirely stopped replying for several weeks despite multiple emails and calls (they push their phone to an after hours answering service during regular business hours). I’m truly only posting this review to get ANYONE to respond.

DISGRACEFUL- I have waited nearly 1 month for a maintenance work order to get done by their team. NO COMMUNICATION, NO UPDATES. We have a mice infestation in our rental property with 3 kids including a 10 month old baby. Pest control came to our property and said they need to property management company to board up huge holes in the hard wood floors in the kitchen before the pest control can return to control the vermin infestation. I requested a maintenance to come and nearly 1 MONTH later, they have not called, emailed or scheduled the visit. This company is a disgrace the way they treat ten…

Quick responses to maintenance concerns and attentive maintenance staff. Each time I've called in a concern they have been able to have someone over to take a look within a few days.

Awful management company. Our floorboards started to lift up and separate due to structural issues, and now it’s a safety concern. They have had people come to look at it, but no one has fixed it in over 2 months! Then they mark it as ‘complete’ in the portal which is false. Do not rent from Charlesgate.

All the maintenance requests can be uploaded on the portal and the team gets through it in a very professional & timely manner. Definitely recommend them.

If I could leave 0 stars I would. Beware if you are looking to rent an apartment at Vine Street in Weymouth and overall with this supposed “company”. It should concern you that the “property manager” if you want to call her that, has never been to the property. How you can be a property manager without seeing or stepping foot at the property itself is beyond me. We signed a lease to move in at the beginning of August but the tenant still had a whole month left on their lease. They do not care about their tenants in the slightest as it takes days if not weeks of repeated emails calls texts unti…

Horrible management, no one answers you no matter how you try to contact them (phone, voicemail, email). They messed up our lease, we signed it and the current tenant still had a month left. Then they moved us into a temp unit that was unlivable and disgusting and wanted us to pay the same. Finally it was sorted and we moved into the new unit and someone entered our unit unlawfully and management took a week to answer us even though we had filed a police report. You get the experience of government housing when renting with Charlesgate. Unfortunately we’re stuck in a new lease otherwise we wou…

These people are criminals. Multiple people were electrocuted by a malfunctioning heating unit outside of my apartment and they tried to cover it up. When I challenged them on their lies, Gino Hidalgo threatened ME with a restraining order. DO NOT RENT FROM THEM. DO NOT TRUST THEM AS YOUR PROPERTY MANAGEMENT AGENCY. THEY ARE A LIABILITY.

Not enough good stars for their agent Olesea. Her response rate from the very start was surprisingly fast and clear. Upon meeting her, it is obvious that she has a passion for her job and the clients she works with. She went above and beyond to answer questions, show various housing options, and explain everything about the units I saw— she even walked with a measuring tape in case I needed that specific information! If you work with Charlesgate, reach out to Olesea!

I was able to get my shelving fixed in my unit in a timely manner and good service by technician.My property manager was able to help with my concern as well! Thanks!

The maintenance person was perfectionist well mannered.

Charlesgate took over the management of our building a few years ago and the service has been prompt and complete! Their team is capable and courteous.

I have had a wonderful experience with Charlesgate Property Management. The management staff is very kind and understanding, going out of their way to ensure that tenants feel respected and acknowledged. In my experience, they truly listen to questions and concerns, and promptly address them directly. In particular, I have interacted closely with Katelynn and Stacie, both of whom are exceptional management staff and I always feel like I can rely and trust in them to help me find solutions to issues that arise. What stands out the most is their prompt response to complaints and their dedication…

Charlesgate started managing the property where I live. I reached out to Stacie Rosenstein and she was amazing. Very responsive and got back to me with all my questions very quickly. So far so good!

Will gladly move you into an unlivable moldy apartment with exposed wires (pictures are just a small sliver of the issue). Not even having the health department involved puts any pep in their step to fix unlivable conditions. They just want to make money, Charlesgate does not care about their tenants. Still expecting clients to pay and live in moldy dirty apartments while they take their sweet time coming and going to “fix” things with no time line or communication all from a place that is not cheap to rent. Before they come and say “we can’t find you in our system”, I am not personally a tena…

PARKING!!!! I put maintenance order for parking and l talked with apartment manager because our neighbor buildings keep parking our parking lot he told me he will update and customize parking signs and he told me he needed couple weeks. First one 05/16/2025 and second one 07/16/2025 l requested maintenance order our manager instead of fixing problem he cancelled both request without any solution in addition than he stopped answered our phones and texts. Also our parking lot has big broken glass table around dumpster and full of trash around the backyard l sent another picture at 7/30/25 nob…

The Maintenance team is great! They are very thorough and leave No evidence of having visited with the exception of the problem is solved.

I was recently inspected the woman actually failed me i have never failed an inspection in 30 years no fails she failed me because the cover on the bathroom vent was lifted up slightly the maintenance man was actually in the hallway waiting for me he fixed it he was quick quicker than anybody i ran the outside to stop the inspector she had just pulled out if the parking lot i can not say enough for this maintence man i have lived here for over 8 years if i ran quicker down the hall i would of been able ro have the same inspectior who failed me see it fixed all in the day unheard of charles…

Very quick and professional

horrible people that harassing you for the rent every month Even if the rent is already paid Stay away

Fast response. Job done quickly.

Working with Charlesgate Property Management has been a fantastic experience. Their team is responsive, knowledgeable, and always goes above and beyond to support residents and partners alike. Highly recommend!

So impressed with the quick turnaround when submitting a maintenance request!

If I could rate lower I would. This is the worst place I've ever lived. I’ve barely had a night of uninterrupted sleep since moving into this unit. Constant construction in the early morning and no sound proofing in the units so if my neighbors are awake so am I. Contractors have entered my apartment without notice, or with notice but disregarding my schedule. There's all sorts of pests in the building, rats, cockroaches, house centipedes, drain flies, other insects? On top of this, the rent is still so high, the same price as much better rentals. I wouldn't mind the high rent so much if I cou…

I would rate 0 if I could, worst property management ever, very unresponsive

（Two weeks and counting...）: Thank you for your response and for stating that the issue would be resolved "as quickly as possible." It’s now been two weeks, and unsurprisingly, the back door is still broken—just like it has been for the past three months. No updates, no progress. I guess in this case, “quickly” is a relative term. Hopefully at some point, words will turn into action. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - It’s been over three months since our back door broke, and despite multiple maintenance requests, it still hasn’t been fixed. Other issues we’ve reported …

The company is very slow and unhelpful with maintenance requests. They also try to charge us extra upon move-out when we paid last months rent and security deposit to the previous company who owned the building when we moved in. Any fees and damages were to come out of the security deposit only and no further money should be owed. Illegal money hungry behavior.

This is the only way that I can get Charlesgate to respond. I have called and left messages, sent numerous emails and gone on to the portal. I have been trying to speak with someone for a week now to let them know that there are mice in the building, silence!

Maintenance is very responsive and was able to accomodate my requests in a super timely manner. Thank you so much!

I just wanted to share my appreciation for the incredible job done on my recent maintenance request. Every item was addressed thoroughly and with great care—from fixing the bathroom ventilation and stopping the leak, to replacing the lights in the kitchen.

I have lived for over a year in a building run Charlesgate and they do a great job! Organized, effective, and good customer service. A+

Charlesgate property management provides speedy and high quality maintenance.

Maintenance is generally very responsive. We are renting in a building that is more than 100 years old, so there are frequent issues - to be expected! Recently, I requested a plumber and he arrived very quickly and resolved our drainage issues.

Great job. Fixed same day

Stacie, Julia, and Katelynn have been incredibly helpful and responsive in addressing an issue we were having with our water and sewer charges. It has been a journey trying to figure out the problem. However, I called Stacie on a Friday afternoon to share my concerns, and she and her team quickly resolved the problem and issued a refund. We truly appreciated their assistance!

The maintenance technician was really competent, he did an excellent job. He found a leak in the toilet, very difficult to hear the leak or notice it. He fixed everything in record time.

Addressed maintenance request so quickly and efficiently! Very thankful for the help!

“We appreciate having Eric on the urgent repair we called in. Christian was very responsive in expediting. Thank you to both!"

Thanks to the Charlesgate Management team, I received a lot of support—from moving into a new apartment to various maintenance needs. Their responses to my questions and requests for help were always prompt and accurate. Special thanks to Noah and Andrew. I highly recommend them!

Property manager called an illegal tow on my vehicle.

“Dan the Charlesgate technician was extremely professional, and explained everything to me. He is a credit to your company"

Maintenance request was easy to place, and the staff could not have been more kind, clean, and respectful while here. A wonderful job hanging two TV's, one being pretty large. Thank you!

I recently had a wonderful experience with Charlesgate as a renter! The team has been incredibly responsive and attentive to my needs since the day I moved in. They made the rental process smooth and hassle-free. Any time I've had questions or needed assistance, they were quick to respond and always willing to help. The maintenance team is efficient and addresses any issues promptly, ensuring that my living experience is comfortable.

Literal trash. Awful management, still to this day dont know who my property manager is. Have reached out countless amount of times and get redirected until I eventually get sent to a voicemail box for someone who probably doesnt even work there anymore. Pipe burst above our apartment leading to major water damage, not once did we hear from the property manager. Instead contractors showed up and told us we had to leave. Weren't offered housing until 5 days later, minimal communication from them during the entire ordeal. Yet they were still insistent that rent had to be paid in a timely manner …

Great management company. Always respond to work orders in a timely manner.

“Very attentive staff. Friendly and experienced! They explain what the process is and how to avoid it to happening again."

I love my apartment, and I have had a few service requests taken care of very quickly in the past couple months.

My experience was wonderful pur in a work order they came right away and the maintenance man was very pleasant and he made sure to explain everything all around was a good experience

He was respectful and quick! Thank you again! Maintenance is wonderful!

We live in Thorndike Exchange in Lowell Massachusetts. Our property manager, Lynn Whalen, is simply excellent and responsive to every request! Earlier this week we had an issue with our garbage disposal, which was communicated to Lynn and was resolved by her very able assistance Steve within hours! Both did an incredible job. We are very fortunate to live here!

Maintenance Staff is very nice and very helpful

He responded kindly and quickly solved the problem. Whenever I see him in the apartment, he always greets me with a bright smile. Our whole family is deeply grateful.

The technicians was amazing get the fan set up to dry the GYM room wet/damp carpets as soon as the request was submitted. Trying to avoids black mold growing and spreading.

“I can't say enough about the maintenance staff. They have responded to all my requests so quickly and have resolved any issue that I have had."

I am having an incredibly frustrating experience with Charlesgate Real Estate. I have rented with them in the past but these last two years in this location have been absolute hell. Their responsiveness and professionalism are far below what I expect from a reputable agency. Despite reaching out multiple times via email and phone, I receive little to no communication. When I do manage to get in touch, responses are slow, vague, and often seem dismissive. The lack of follow-through on basic inquiries is astounding—it’s clear they don’t value their clients or the time of prospective renters/buye…

I've been having a bathtub leak sense the end of September I let them know several times and here it is almost christmas and they still have not fixed it the property management that was running this property before them were La Machia Property and when ever I reported anything wrong in the house they were here the next day I would not recommend property owners to switch over to Charlesgate property stick with who you have now they do not do a great job at fixing things in the house but are quick to collect rent on time use at your own riskkkkk

This management company is completely unresponsive to the tenants. Even when something is clearly stated in the lease, they ignore the tenants. Avoid leasing from this company.

Ryan Madden has been incredibly helpful with all the fixes in my new condo.

Regarding maintenance. The guy was neat and polite. Took off his shoes without my asking! Window looks great.

Unresponsive and disorganized. When we moved into our apartment there were several issues including two broken windows. Over 3 months later, neither window has been fixed and our last 3 emails to our property manager have gone unanswered. They have sent 3 people to”Quote” or “assess the repairs” but have yet to fix it.

I’ve had an excellent experience with Charlesgate. They are incredibly responsive and professional. Their team is always available to address any concerns. I highly recommend Charlesgate for their outstanding work ethic and dedication to their clients.

Shaun did excellent work and was so pleasant to have around. My place looks a thousand times better….I can even see out my windows. Thank you! Didi

All mostly good thank you very much but many mice all over. I guess they like bumping into me. I don’t like it. Responds slow.

Can always count on you guys to help out! Thank you!

When we came back in the afternoon, we found there was no hot water and heat. After reporting the issue, a technician arrived in less than ten minutes. It required repair by the original manufacturer, and the problem was fixed in about an hour. Hot water and heating are crucial in winter, so we really appreciate the property management’s quick response.

It is a nice place to live. Staff are professional and courteous and respond promptly to any issues or repair requests.

Thanks for the prompt response !!

The management team at CharlesGate is responsive, empathetic and patient.They have been so helpful for the past two years and I am so sorry to see them be replaced. I have learned to be a better tenant because of Cameron, Andrew and Noah! Dev

Very disappointed in the handling of my complaint about smoking on property. The lease says no smoking on the property or in the units. Yes someone is smoking at early hours and late at night and it's coming into my unit and making me sick. They continue to insult me by saying I need to just shut my windows when it's not coming in the windows; if anything opening my windows helps air the place out. No one answers my phone calls; it's always the "answering service." Update: The property manager also lied about the heating being turned off. And we still don't have "No Smoking" smoking signs pos…