CSRE Management Reviews

Katie and the team were incredibly helpful during a challenging time. Honestly, the best communication I have had in all my years of renting. They are responsive, and understanding.

Can’t leave a couch for the next tenants? Not even on the back patio? Ridiculous

The Worst management i have EVER SEEN! they are just waiting to charge the tenants in whatever way they can. Bunch of scammers. They wont wont fix anything in your house or blame that you broke it even though its been broken forever. They freaking charged us for the bulb that even wasn't a year old. They are just trying to find ways to get money from people. I was too late before we moved in so please don't make the same mistake.

DO NOT RENT FROM CSRE!!! If you are reading this, TAKE THESE REVIEWS SERIOUSLY!!!! They DO NOT care about their tenants!!!! They take advantage of first-time renters who don’t know their rights (like my roommates and I). We experienced MANY HORROR STORIES with CSRE. When we first moved into the place was filthy. We spent (our parents included) 3 days deep cleaning as we were moving in. There were holes and peeling paint and missing floor tiles. One of the ceilings was even caving in. We submitted all of these damages upon move-in in and NOTHING was ever done. There was also a FLOOD!!! Water wa…

Penny pinching management company that lies. Took over 30 days to send back security deposit and put it in an acct returning the lowest rate I have ever seen. Lied about changing our mailbox lock and charged an exorbitant amount on a misplaced mail key, when I found the key they were of now help. Got a garage transponder stolen and they didn't send video footage and tried to charge $250 for missing item, when it was stolen. This company is the face of landlords that don't care about anything but making as much money as they possibly can even if it is $50 more

I can't say enough bad things about this management company. Avoid at all costs.

I had the absolute WORST experience renting from CSRE, and I urge anyone considering them to take every negative review seriously. This company preys on first-time college renters who don’t yet know what to expect, and they do it without shame. When my roommates and I moved in, the apartment was in disgusting condition. Peeling paint, holes in the walls, filthy floors — it was clear no one had made even the slightest effort to clean or repair the unit. The building was infested with mice, and when we brought it to CSRE’s attention, their only solution was to throw down a few sticky traps. T…

If I could give a zero star, I would. They will scam you. Do not move in with them. They try to fine you for every little thing, they make up fees for no reason, and there's a common trend for them to be greedy for money. They never respond to emails or calls unless they're demanding money. One (out of many) examples of their stupidity is when they tried to charge $100 for recycling thrown on top of bins that our NEIGHBORS made. They unfortunately dug through the trash already INSIDE the bins to find my name on an Amazon package delivered a week before... We threatened them legally, demanding …

From just one year of renting from CSRE I have too many stories and reasons not to rent from them - I'll just share the worst of it: 6 months after moving in we get an email saying they will be demolishing the building and not renewing our lease. The note came with an offer to vacate early and cover our broker fee and moving costs. Within an hour I reply asking to follow up. Next is 2 weeks of me trying to reach them, emailing daily with no response. The phone number for the office doesn't reach anyone. I gave up and rode out the lease - later, I found out that they got cleared to demolish th…

WORST RENTAL COMPANY EVER. This was my first time renting as a young student and management was terrible. Our apartment was new but cheaply built by them so you could hear everything from the units above and next to us. When we had multiple broken toilets that they took days to respond to and fix, leaving us in a compromising position until then. They have a bunch of fake fees they invent to get more money out of you and will drop them on you any chance they get. There were times that we got noise complaints in which our unit was not responsible for. In order for me to sublet, I was charged $3…

They ignore all issues and try to blame the tenants. There have been rats in the floor boards for a year. The windows have been broken since we moved in. One of the staff members has made inappropriate comments asking us to get in his car. He also catcalled friends walking by our apartment. This complaint was also ignored.

No way to reach the office over the phone (including when the main door was jammed), steep rent increase, countless disruptive showings each week, all maintenance requests ignored.

I would give zero stars if I could. Very difficult to get a hold of, went weeks before various appliances would be fixed in separate instances, moved into an apartment that was not clean, zero budging on ANYTHING. They do not respect you as a tenant. you will have to hound them through their portal to get anything done. I recommend looking elsewhere.

Absolutely terrible experience. I rented an apartment with a private landlord before it was taken over by CSRE for the 2024-25 lease term. The apartment was in poor condition—holes in the walls, old, splintering wooden floors, exposed nails, and no updated appliances. The whole process was incredibly disappointing, especially as a tenant who had intended to stay long-term. On top of everything, maintenance requests were ignored for weeks—like when an electrical outlet in one of the bedrooms stopped working, leaving my roommate without AC during a summer heatwave. Honestly, they were unhelpful,…

I can’t leave 0 stars but this company is a scam. They have no respect for their customers. They do not take phone calls. They want to charge you extra. Stay away. I dealt with them for 3 years and I have never been treated with any class. At the end of 3 years they said they would help with throwing my mattress out and they would “deal with it” and instead they charged me $500 one month later.

I lived for a year at 959 Dorchester Ave, a property managed by CSRE Management. The staff was extremely helpful and diligent with all of my inquiries, making the entire experience—from move-in to move-out—easy and smooth. I would definitely recommend their services!

A miserable company. I lived in an apartment for two years with a private landlord, which was then turned over to CSRE for the upcoming 2024-25 year. Once CSRE acquired the apartment, rent went up by about $700, which did not reflect the state of the apartment (walls with giant holes in them, wooden floors were so old that we'd get splinters from walking around, nails sticking out, no modern appliances, etc). They also added random fees to the lease, such as a "lease processing fee." We tried negotiating with CSRE on numerous occasions, and they were unwilling to negotiate to either a specific…

This company is terrible ! They do not answer or have anyone live to speak to over the phone ever . Broken window since day 1 and still have NOT replaced it . Sent handyman who locked it permanently instead of replacing it , yet collect enormous rent each month .

nothing but problems with CSRE before, during, and continuously after moving in. Do not rent here if you can help it! Miscommunication about parking agreement. Moved into a brand new unit, elevators were not working when i moved in, move in was delayed for days and i was not notified until the night before, half my lights did not work, and no hot water for roughly 4 months. Mail boxes were not installed or reliable for over a month so some of my mail went missing. They installed an old fire detector in my unit so the battery is already dead, I do not own a ladder and for them to come fix it i …