Real Property Management Bay State West Reviews

We engaged RPM last year on a multi unit property and Matt and team have done a great job managing it. It has been a tough property and neighborhood, but Matt is slowly bringing it to a good benchmark. We shall recommend RPM for anyone looking for a reliable property management company.

Working with Matt with Real Property Management Bay State West has been exceptional. He took care of everything pertaining to the management of my rental from start to finish - marketing, screening, logistics, rent collection, maintenance requests, etc. His rates are reasonable and he prioritizes exceptional customer service. He always has clear and concise communication, and is always easy to get in touch with. Every encounter with him has been nothing short of responsive, helpful and professional. I highly recommend Matt to anyone looking for property management services!

Matt provided exceptional assistance! I urgently needed help with property management for my client, and he promptly delivered, ensuring the job was completed swiftly. His company consistently delivers top-notch service, managing my client's units with excellence and offering him peace of mind. I definitely recommend them 10/10!

Great Job Managing my units. Highly recommended

John M is absolutely the BEST maintenance guy I have ever met he truly does get things done fast and nicely! Have no issues with putting in request to get things done and getting them done

So far good experience with them. Had a pipe unexpectedly burst on the first day and they had a plumber there and everything’s good now.

If I could give zero stars, I would. From day one, real property management Bay State West has been dishonest, negligent, and openly disrespectful to tenants. “Real” property management should imply professionalism and accountability — this company demonstrates neither. Matt LaCroix is, without question, one of the most unprofessional property managers I have ever dealt with. They will lie to avoid responsibility, delay repairs for months, and only act when forced. Before move-in, we were told the unit included AC units. We arrived on July 1 in peak summer heat only to be told, “We don’t pro…

Out of the apartments in Springfield that I’ve lived in, this management group responds to every request that I have asked for with no hesitation. Great space and location for the price!

Found a property on Zillow, which led me to engage with this property management company and find a great new home for rent! In particular, Logan was communicative, responsive, and informative. When we suggested arrangements to make it a better for for us, Logan worked with the owner to approve our requests. He went above and beyond to help us out even before we signed and alleviate our concerns by explaining the facts and logistics of how the company handles the move.

For first time movers it was a very easy and quick process, we had no problems and all of our questions were answered.

I've been living in Real Property Management Bay State West properties for about three consecutive years. They are always attentive to their tenants' needs. In my experience, whenever I have a need, I contact them, and they quickly address it. I really have nothing to complain about; they have always been very responsive. I hope to continue living in their properties for many more years. They are the best!

John is an amazing maintenance guy. He was able to come up with great solutions to every one of the issues we were having. Super nice guy and part of a great team of people.

Logan who is apart of the Real Property Management Baystate West made our leasing process so easy as he was efficient and prompt. I look forward to living in our new rental! Thank you!

My experience started as a roller coaster ride but Matt has been so supportive and helpful. From the initial contract to current day, no matter what I need he’s very responsive. The property was exactly as described, the maintenance has been perfect, and the lease process was easy. I’m very thankful for the personal touch!

I am very appreciate of Real Property Management , when it comes to maintenance Logan is super awesome , property management don't waste time and the job gets done promptly ,Great work ,Great Workers and great propertie management service .

Real property handles the property where I live. Always there for our needs. I have to give Logan Property manager of the year for helping me the way he did today. I really appreciate it.

Our Property Manager Matt Lacroix has been so helpful to us. He has helped us with two units already. He understood our needs but do to some circumstances we couldn’t stay in our first unit. He understood and made sure we got into another unit. He helped us wholeheartedly and We highly recommend this property management Matt has been simply wonderful to us and we appreciate him for that. We can thank him enough 😊.

Certainly! Here’s a review template you can use for your property manager: --- I am thrilled to share my experience with Matt. From the very first interaction, it was clear that they prioritize exceptional service and tenant satisfaction. Communication has been outstanding; any questions or concerns I've had were addressed promptly and thoroughly. Matt’s proactive approach to property maintenance has ensured that my living space is always in top condition, which I greatly appreciate. Moreover, Matt has an impressive knowledge of the local market, providing me with valuable insights that ha…

So far they've helped fix some issues and are continuing to help with certain things that the landlord originally didn't fix. That is very important to me and the communication has been very open and easy. I usually don't get that from a property management. I appreciate their help and support as a continue forward with my renting of their property.

The management has been amazing from day one with quick responses and really going above and beyond to get my family moved in. Maintenance is fast,curtious and reliable. The property is very well maintained. Ive been very satisfied with my experiences thus far with Real property management.

Great property management company. Understanding and kind people. Always willing to go the extra mile for tenants.