SOMAK Property Management Reviews

Beware do not hire SOMAK as your property management company. They do not address maintenance issues despite high condo fees. Further, they do not respond phone calls and emails. .

Absolutely unacceptable experience. Karina is completely unresponsive. Voicemails and emails go ignored for weeks. We had an active leak in our basement and were left dealing with it ourselves while she did nothing. This claim has dragged on for two months purely because of her lack of urgency and accountability. To make matters worse, you can’t even speak to anyone in person. They keep the office locked and hide from unit owners. That tells you everything you need to know about how this company operates. If you actually did your job and treated tenants with basic respect, people wouldn’t be…

If you’re looking for a property management company that avoids accountability at all costs, you’ve found the perfect place. This company has mastered the art of deflection—no matter how clear the issue is, somehow it’s always “not their responsibility”. Expect excuses instead of solutions. Residents are left to deal with the consequences on their own. What’s most frustrating is the complete lack of ownership. Even when issues are clearly caused by negligence, they refuse to step up or make things right. Instead, they shift blame, delay action, and hope you’ll eventually give up. Overall, de…

SOMAK is a complete joke of a company and an embarrassment to the property management industry. Karina is the worst of it- rude, incompetent, and addicted to conflict. She doesn’t solve problems, she creates them, and she seems to enjoy watching clients struggle. Communication is dead here. Emails vanish, calls are dodged, and issues rot for months without resolution. On the rare chance you get a reply, it’s dripping with arrogance, hostility, and zero accountability. This isn’t just bad service—it’s negligence, plain and simple. SOMAK is toxic, unprofessional, and utterly incapable of doing t…

This is by far the worst experience I’ve had with a property management company. Karina is extremely rude, unknowledgeable, dismissive, uncommunicative, and generally unpleasant to work with as she thrives on power and arguments as she tend to enjoy watching turmoil. Communication is practically nonexistent, and when you do manage to reach someone, the attitude is unprofessional and dismissive. Karina, in particular, is rude, unhelpful, and shows zero accountability. Emails and calls go unanswered, follow-up never happens, and issues are left unresolved for weeks even months to mostly never a …

I’m a resident of an HOA who choose to use SOMAK Prop mgmt. I should say the issue is not SOMAK as an organization, but Karina as a manager. She does not put the community first. She controls the board to work against the community with her lack of communication, fails to follow up with residents concerns, forces meetings where she does not have to attend personally or respond with a personal touch. The list goes on.. I would not recommend this company.

I have lived in a community they manage for several years now and have always been impressed by how fast they are when we have storms or issues in the community.

I am a resident in a condominium association that is managed by SOMAK, with Karina Smith acting as our manager. I have been carefully tracking SOMAK’s performance over the past 7 years. During this effort, I have compiled a body of information reflecting what I see as poor performance in specific cases as well as a mountain of communications with Ms. Smith. As a resident with significant business analyst experience working for major local and global business enterprises, I am sorry to report that I find the reviews offered by Alyssa, Antonella, Judy and CF represent but a miniature of the man…

Hands down the absolute WORST property management company I have ever encountered. If you love being ignored, not valued and never having emails or calls returned, then this is the company for you! However, if you want a property manager who actually helps their tenants, fixes issues before they become major problems, and provides customer service, look elsewhere. In particular, Karina, is terrible. If she is the PM of your complex, you better hope nothing ever goes wrong because it will never get addressed.