Way Finders Reviews

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Way Finders

Way Finders, 1780 Main St, Springfield, MA 01103

3.0 11 verified reviews

Way Finders specializes in affordable housing management and collaborates with landlords and property owners to enhance community stability in Western Massachusetts.

Landlord vs. tenant ratings

Landlord Rating
3.4 / 5
from 4 owners
Tenant Rating
2.7 / 5
from 7 tenants
Medium confidence · 4 landlord reviews

Landlord Rating reflects how property owners rate this manager; Tenant Rating reflects how renters rate them. Both are 1–5 star ratings built from verified Google & Yelp reviews, weighted toward recent reviews.

Photos

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Rating breakdown

5 star
33
4 star
2
3 star
1
2 star
2
1 star
31

Based on 69 rated reviews from the last 3 years.

Way Finders reviews

1.0★Oct 2025

Am a landlord this experience was a nightmare I had to do many trips in person.. No one answers the phone.. And am still waiting to receive my money so my tenant can move... I understand why everyone told me not to work with this program.. They need more employees? Or better staff? Or management.. This program needs help!!

5.0★Jun 2025

My experience with Wayfinder has been nothing but joy.I went through the weekend classes for purchasing a home,In the weekend classes the price is $50.00 each class.They go over everything every step on purchasing your first home. From closing and realtor even to inspection and attorney.There are so many banks that work with first time buyer and some that also wayfinder can assist you with.I'm now looking into the home modification loan to get my sons bathroom remodeled from Wayfinder no cost out of my pocket only if I sell my home I would need to pay the loan back.Do know I'm a single paren…

1.0★Jun 2025

DO NOT RENT YOUR PROPERTIES THROUGH WAYFINDERS! Wayfinders is an absolute joke of an organization. If you find yourself in a difficult situation with a tenant, do not expect them to help you in any meaningful way. You would think they’d do their best to support landlords—especially considering they wouldn’t have half the housing they manage without us. I’m currently drowning in expenses due to a tenant who has violated our lease agreement more times than I can count and hasn’t made a rent payment in over a year. All I’ve asked from Wayfinders is a reasonable effort to mediate and help resolve…

2.0★May 2025

As a landlord they did not make the process easy. I had to make multiple trips to the office to get anything done. The front office staff are very helpful but the case works are not very responsive to communication either message or email. It took way too much effort to get a tenant into the apartment. If I had to do it again I will not. I hope this helps a landlord on what they are in for with this organization.