Westford Real Estate Management, LLC Reviews

LINDA ARVERS PROPERTY MANAGEMENT FAILURE- If you are dealing with Westford Management, beware of property manager Linda Arvers. Her extreme lack of responsiveness, negligence, and total failure to provide basic customer service is completely unacceptable.As an owner at Carriage Park (31 High Street), I pay $479/month in condo fees and have paid the fee for my community pool card. Despite this, Linda Arvers has completely ignored multiple emails and voicemails trying to get my card issued. She provides zero acknowledgment, zero updates, and zero replies, effectively locking paying residents out…

Westford does not manage the property grounds at all, as they claim, they only manage making money for themselves and the contractors they recommend.

They're all about making money. I was paying my condo fees on time, and then Westford switched the payment to another site. I didn't get it payment in on time because of this, so I my account acquired a balsnce of 2 payments due. Westford has a policy to send you're dept toman attorney, who then tacs on a $300-$400 attorney fee. And makes you pay the 2 months, plus the attorney fees. When it' snows, I have to shovel my car out to pull out of my parking spot. And is e had to shovel my spot when I got home from work, just to be able to park. I alsw had to shovel out my neighbor's csr. Also, con…

This management group is a joke. I have left messages and attempted to speak with management 6 times. I have sent photos and pictures-this has been going on for months. Why don’t they call back? Is it so hard to follow-up on your messages. We pay good money here-a little respect would be nice. Call me back!!

This is a terrible property management firm that switched payment systems which stopped my autopay on my HOA payment. My account went into arrears and instead of calling or emailing me to inform me that the payments were no longer being made, they sent me to collections where I got a nasty letter from a law firm demanding payment with all sorts of fees attached. I then went to the new system, struggled with it for an hour, and was unable to pay anything or set up any sort of autopay. I contacted the payment website and they told me I was locked out of my account due to actions at Westford a…

I find it extremely interesting how all of these “positive” reviews showed up 2 months ago. We have had nothing but negative relations with them. As the other Westford Real Estate Management LLC, demonstrates with a solid 2.4 rating. This is a bare minimum company who upped our condo fees without most owners not knowing about the vote. They don’t mail home important documents. They are slow and disappointing with maintenance, as well as not forthcoming with data that should be public knowledge. Pick literally anyone but these people, and look up the other reviews.

This is by far the WORST property management company I have ever had to deal with! I purchased my condo towards the end of November 24' and have had issues that have not been addressed since purchasing the unit. They were supposed to fix my railing, what would be a very simple fix, but have neglected to do so. The lower part of my railing is missing completely, while the top portion is broken. Last spring, yes a year or so ago, we had those windy storms which resulted in a couple of our fixed light poles to become dislodged from the ground. One of which I took upon myself to put back into the …

Very difficult to get in touch with someone. On multiple occasions, direct deposit payments were not processed correctly, and late fees were still applied. This happened twice over a 4-month period. In my experience, it is often easier to just pay the late fees than to get a hold of an actual person who could resolve the issue, which reflects how challenging it is to reach someone able to help. This did not feel like an isolated incident. I would be cautious about relying on their payment processing and customer support.

I am a Board Member at The Linden, a commercial/residential historic building located in Hartford. The "Historic" designation many times makes getting contractors a challenge both for all the owners , as well as the HOA. My personal experiences working with the Westford Maintenance team both as a homeowner and with the HOA has definitely been a great experience, primarily because of Steve - he is knowledgeable on the different trades, knows when he should hand off to a licensed tradesman vs. doing the repair/ modification himself. But what he really excels at is developing a fix that keeps th…

I am both a condo owner and board member at an association that delegates their property management with Westford Real Estate Management Co. Overall I am very pleased with the responsiveness I receive from this company. Just yesterday I had a small leak due to the extreme cold weather/ a burst pipe that caused minor leaking as my hot water tank sensor worked correctly. I called Westford, and within 30 minutes Wayne appeared- quickly isolated the burst pipe in my laundry room and made sure all water was stopped until my plumber could fix it properly. I found Wayne to be extremely helpful and …

Stephen and Trevor came to check the leak in my siding that was running down the inside of my window. They were terrific. Stephen saw the problem immediately, and he and Trevor went outside and worked on it. Here’s hoping the problem is totally fixed. Thank you to both of you.

Steven from your maintenance team provided great service at the Linden the other day. He was professional, efficient and resolved an issue we had quickly. We really appreciate it!

Steven helps out the linden wonderfully and when he does he takes care of all the things that need to be done.

Salma was very helpful and patient especially since I called late on Friday and attempted to set up autopay from my cell phone TY

Steven and Trevor were incredibly professional, courteous and efficient. They arrived on schedule, took a look at the water spots on my bedroom ceiling and determined the water must be coming from a clogged downspout. They got out a ladder and cleared the clog in minutes. Their suggestion I telephone management to have the ceiling repaired and have the downspouts checked twice yearly. I now have some piece of mind.

I live in Wolcott Landing. Today we enjoyed the professional services for roof and siding issues from Trevor and Steve.

Love living at Jefferson Woods. David is incredible at maintaining the property. We’re lucky to have him! He even monitors the packages being delivered to the front of the condos, to ensure we’re aware of delivery. His kindness and thoughtful work makes this place a great place to live!