American Management Reviews

After 3 other managers, we finally found a good match. Owning a property in Baltimore City comes with its own challenges, whether you’re a landlord or homeowner but I’ve been thoroughly impressed with the level of expertise this property management team brings to the table. They resolve issues quickly and often with innovative solutions that go above and beyond standard practices. Their reliability, transparency, and professionalism make them an absolute standout. Charles was very helpful and is knowledgeable of maintaining and preserving historical Baltimore residential properties.

American Management is a very organized and professional management company. They have an experienced team and they work hard for their owners and residents.

When I called maintenance they answered right away , they listen to me and took care of the problem,in a timely manner, thanks for the quick response 👍

This apartments management has been so careless since I moved in! I've continuously reported insect issues, and I'm still seeing cockroaches every other day with no action taken 🪳 🪳

They’re helpful and fast. Heather Betz is super!

This company is the definition of a slum lord. I could write a book on all the wrongs this company has done but I will keep it short and give you 3 major red flags. 1. Maryland state law requires rental companies to put your security deposit in an escrow of a minimum of 5%(many renters dont know this). And after 5 years of a 3,500 security deposit I realized they never put my money in escrow and what should’ve been a good chunk of change on top of my deposit never showed up. This company prays on unassuming renters. 2. This company hires outside contractors who aren’t licensed and barely know…

Current tenant here. Dealing with all manner of pest and random bills and late fees. If someone doesn't rectify the randoms bills and late fees, I will be putting my rent in escrow and contacting my lawyer.

They're very responsive when you need them and they stay out of your hair when you don't. The facilities are maintained, The common areas are cleaned and the staff are genuinely responsive to tenant issues. Can't really ask much more from a landlord. Maintenance responds on time and respectfully, I have a dog and they are so good with the dog when they come by it's never been an issue for us. Shout out to Heather in the leasing department she's fantastic at getting things sorted out. Also shout out to Charles in the maintenance department for making sure our buildings are accessible and saf…

28th February 2026 Since 2025 residency, thus far, American Management consistently renders responsive services to resolve maintenance et cetera issues within unit plus outdoors property space. well done!

The office and management staff are always so friendly. I’ve probably locked myself out of my unit 10 times in the past two years and they’re always there to help me get back in! It’s nice having a property manager that answers the phones and responds to service requests

Have a great experience with getting things done, hope the good service continues in 2026, great to rent from all these years. Be blessed.

The staff was extremely responsive and helpful as well. They made me feel very welcomed. Well run group.

I couldn't ask for a better company to deal with. The portal makes things super easy and seamless each month, and they're very professional during every interaction.

I have lived in an American Management apartment for 2 years. I have found that maintenance requests are answered in less than 24 hours, and management has been very responsive when I have an issue with anything. Highly recommend!

Heather (not me, great name though) and staff have been absolutely amazing at keeping in contact and helping us along with all of our self-imposed hiccups as we make our move to Baltimore! They even went out of their way to safely retrieve a package when we weren't around to pick it up. We'd be lost without them in this journey!

I’ve had a great experience renting one of their apartments! Honestly, I love the tenant portal and how easy they’ve made everything for me. Paying rent online is easy, submitting maintenance requests and renewing my lease virtually was quick and stress-free. On top of that, they actually answer the phone during their operating hours, which is rare and so appreciated.

I have lived at my apartment going on 4 years now and have always received the best customer service, assistance, and help whenever I have reached out and the maintenance personnel is top notch! Tony especially helped me with my super tall windows and his assistance is something I definitely appreciate considering I don't think I could've solved the issue myself ☺️☺️☺️ Awesome Property Management company! Bethany is the best!

They bought my apt building from previous owner and could tell they were much better instantly. Any time I had a request/issue it was resolved with urgency. When I moved out, I had an issue with my security deposit return, BUT it was resolved with clarity and speed. Got my full deposit back. I don't have much to complain about. Lived at 808 N Calvert in Baltimore. (8/10)

I had to leave my property in May and go home to Nashville for cancer treatment. I was sick, lost my job, and ended up behind on EVERYTHING in my life. This property management team, especially Bethany with whom I've had the most contact, actually made it possible for me to get back on my feet and not lose my apartment. It really has been the communication on their end that has made me feel comfortable to communicate myself. I didn't feel like the landlord was treating me like income, I felt like they were treating me like a human; which made it easier for me to take a moment to breathe and s…

Great team—responsive, fair, and professionals. Maintenance requests were handled quickly and communication was always clear. Highly recommend.

Found a wonderful listing within my price range and close by and was super exciting to begin this process. Viewed the listing and was super impressed. The issue is with the communication from the leasing agency. After applying, I received multiple communications a day that said completley different things. In one day, I would get an email that I was approved, that the listening was filled, and that they needed more information to look into my application. There is no way to get a hold of these people on the phone. They will randomly call you during the work day and there is no way to call ba…

MANAGEMENT REVIEW: When I was looking to move to Baltimore I had only ever lived in “luxury apartments.” I wanted to try and find something with character instead of a unit that was one of X amount that are cookie cutter. There’s perks to that type of renting but I wanted something different. Unit: I found a brick loft in Upper Fells/Washington Hill on a questionable block but our building has a button entry garage door to a private parking area for the 15 units in our building and we have a safe locked mailroom. It’s not the fanciest place I’ve ever lived but it’s at a deal financially, I d…

Impossible to get them on the phone, I’ve called 13+ times in the last week and nothing. 2 days ago I finally talked to someone to schedule a showing, she said I get a confirmation message, waited and nothing. Tried to call back, nothing.

Avoid American Management AT ALL COSTS. They are not BBB accredited, and all of the reviews on third party websites call them slumlords. I wish I had done my research before renting from them. Their entire business model is based off of exploiting college kids. Heather was our landlord for 2 years and she seemed to thrive off of taking advantage of others. The house was so dirty when we moved in it was a health hazard. The fridge was crawling with roaches, the basement was wet, and the molding in the bathroom and kitchen were actually moldy. Less than a year after living there, our dryer broke…

Heather was so kind in helping me submit my rental application while kind enough to connect and communicate with the cleaning team to secure my move in after only two days.

When I moved from DC to Baltimore in the middle of an emergency, I was worried about the mixed reviews on American Management. I had an awful landlord experience in DC, and I didn't want to move into another terrible situation. However, I didn't have much choice at the time. It's now been about 3 months since I've moved, and I'm so impressed with American Management. They have been flexible with me since day 1 and very responsive when I reach out about issues, which have ranged from mailbox problems to dishwasher problems to alarm problems. I have been renting for over a decade in multiple st…

This is one of the most jankiest property management companies that I have the unfortunate displeasure of dealing with. This alt was not up to code when I moved in, too many fixes needed to be done. I’m surprised that the state even allowed this apartment to pass inspection, if an inspection was done. It’s the dead of winter and I have not had heat for almost 4 days! Broken cabinets, leaks, you name it!

American sucks and it is a known fact in Baltimore city that they do not care about their tenants or the city. They are opportunistic in their neglect of properties. I lived with them as our land lord from 2020-2021 in Old Goucher. There were actual mushrooms growing out of the walls of the unfinished basement due to water damage. Maintenance denied there being water damage despite the proof. He then proceeded to spray Kilz everywhere and leave. New mysterious grown proceeded because they did not address fully the root of the problem. We also had multiple issues with plumbing on the property t…

Heather in the leasing office is professional, reliable, and prompt with communication. I've lived in my apartment for 3 years now, and have experienced consistently strong customer/tenant service (from both the Leasing Office and Maintenance). Regardless of how much you love the home you've made for yourself, management can often be the deciding factor for whether you remain in it.

Crooks. Rented me an apartment with a failing sewer line, and then after six months of constant plumbing problems I had to take legal action to be let out of the lease. Finally today, 45 days after I moved out, I got my security deposit back to find that they subtracted $40 to replace lightbulbs that were dead when I moved in to the dump.