Community Association Services Inc. (CAS Inc.) Reviews

If I could rate this organization lower than 1 star I would. This organization steals (unauthorized debits that have no backup documents) money from their clients and refuses to reimburse in a timely manner, if at all (still haven't received the refund). I was overcharged over $3,000 for water invoicing the last 2 months and their inept accounting department won't even return a phone call or email. After looking into my statements it appears that they have been overcharging me for water for over year and will not provide any backup documentation proving themselves innocent. If they had the …

The absolute worst in payment processing and customer service!!! We received a letter stating our HOA assessment fee was past due. We believe this claim to be false as the payment was made before the due date. A phone number was provided in the letter, but no one answers the phone and messages left are not returned. I emailed the Executive VP for CAS regarding the matter and received an Out of the Office reply and was advised to contact another person. I also received an Out of Office reply from the 2nd person and was told to contact a 3rd. I am still awaiting a response to my phone messages…

I have lived in this home for seven years plus I have reported my neighbor for harassment and the HOA department has done Absolutely nothing to help but what I do know is when my neighbor reports me with false accusations HOA is able to send out city of Gaithersburg to my home and they’ve also have sent threatening letters about reporting me to the police department. What I do now and understand this department does not help renters this HOA disregards renters complaints and it only helps and defends homeowners and that’s discrimination and also harassment.

They are very good at getting back to me when I have questions! Quick responses !

I have had a terrible experience with CAS. I am behind on paying my dues and have tried no less than 6 times via four different methods to make the back payments in full and no one has responded. I called multiple times and had to leave messages, I went by the physical address and was greeted by a sign on the door indicating that they are not accepting walk-in visits, then I emailed the manager and nothing! If the manager or owner at CAS sees this, please contact me. CAS responsiveness is egregious!

I've had a wonderful experience with the HOA management team at our community. Stephanie, Jacob, Jocelyn, and Lisa are outstanding professionals who go above and beyond. Their hard work and infinite patience, even with the most challenging situations, are commendable. They facilitate a seamless experience for residents, especially those volunteering on committees, enabling us to contribute effectively. Their proactive approach, excellent communication, and genuine care for the community's well-being truly set them apart. Highly recommend their services for anyone looking for top-notch HOA mana…