Comsource Management Reviews

While they used to be good. They are terrible now!!! I am on the Board with our HOA. They don’t respond. We are paying them for work the property manager should be doing! The President Dan isn’t much help. Save your money and look elsewhere! I even went to the President and had a respectful conversation! Service is still poor. I honestly don’t think they even care. But it will be to their detriment.

If I could give zero star tothis company, I would do that. Difficult to reach customer service or manager. Received welcome package for new home owner after 7 weeks of settlement and one week before first monthly fee was due. Extraorbident fees to pay online if you use credit card, nominal fee if you use your bank account. The bank takes out money right away but does not get posted to your account immediately or at least next day. Either they do not have enough staff or processes for payment or welcoming new owners are not simplified.

Elisabetta Laggini is our POC at the Bay Bridge Cove Community. I recently had a concern that might have impacted my home/property. I brought it to her attention, Elisabetta was very responsive. She worked on my behalf by contacting a Vendor and describing my concern. She was able to provide me both the timing and the action plan from the Vendor. Same-day service, wow. Very good exchange - thank you very much for your help Elisabetta. Bradd

Elizabetta is wonderful to work with. She has a very lovely approach and is always willing to listen to the residents.

At BBC, Elisabetta, Community Manager, has been extremely helpful in helping us with the Architectural Change Request process. She is always willing to go the extra mile!

Elisabetta is incredibly friendly and efficient. She explains everything intelligently and clearly. She fixed my issue quickly and went above and beyond. Her attention to detail is incredible. She's doing an awesome job!

Recently Elisabetta was a big help to me with 2 problems that we had with our home at BBC. A ”pop up” in our front yard was broken and needed to be replaced. Elisabetta called an area manager from McFall & Berry and he came by and replaced it the next day for free! She also discovered and corrected a mistake I had made with my monthly homeowners payment resulting in a very nice refund to me! Thanks very much Elisabetta. Several weeks ago I submitted a very positive narrative review about how Elisabetta was a big help with two problems I had. Unfortunately, I wasn't paying attention and …

Elisabetta has bèn extremely helpful on several projects Lauri and I are working on. Mike Mendenhall

Have appreciated the responsiveness of Elisabetta Laggini- Allen. That and her tenacity to resolve issues is the key to effective property management!

Elizabetta was more than helpful and gracious in helping me untangle my HOA payment error. In addition, she spent a great deal of time explaining the rules and procedures regarding landscaping the area surrounding my condo. It is wonderful to have a person on site to help us navigate the rules and various issues that can occur in a development like ours. Many thanks!!!

Thank you Elisabetta for so quickly checking into my HOA payment problem and getting back to me with the answer! I appreciate you so much!

I live in Bay Bridge Cove. Elisabetta is our property manager and is doing a fabulous job. She follows up; shows initiative, and works with the homeowners.

Elizabeth is very responsive to inquiries and requests. I especially like that she is sending out weekly notifications on what is going on in the community. Yeah, the dogpark water fountains are working again!

Elisabetta, our new property manager, has done an incredible job. She jumped in right away, quickly got her arms around the needs of our community, built strong relationships with residents, and has been an outstanding advocate on our behalf. In the past, Comsource was often unresponsive and difficult to work with—but with Elisabetta as our intermediary, the responsiveness and support we’re now receiving have improved tremendously. We’re so grateful to have her on our team.

Elisabetta at BBC is a pleasure to work with. She is responsive and always gets back when a question is asked.

Bay Bridge Cove recently hired a new onsite manager, Elizabetta. I am working with her to create a Welcome Package for new neighbors. Elizabetta is very proactive, informative and professional. It is a pleasure to work with her. Our community is lucky to have her.

I want to give a shout out to our Manager, Elizabetta, here in Stevensville. She is very responsive to our needs and always answers our questions. Kay Schultz

We deal with two HOAs on two different properties and Comsource (while not perfect) is exponentially better. As an example- we had an issue that required us to shut water off in the building- they were able to connect us with the right folks in two minutes. They are also quick to reply and put things in motion. Overall great service and happy with them.

I wanted to recognize our onsite manager for the great job she is doing. We live in the BBC Community in Kent Island and our new manager, Elisabetta, has been great! Besides her attentiveness to all of her everyday responsibilities within our community I recently had an ongoing problem with work the landscape company was doing. It took several days and several emails until the issue was completely resolved. She always replied immediately and worked with the contractor right away to get it resolved. Keep up the good work!

Three months ago, I moved into a property they manage. I'm still waiting for the Welcome Letter they've promised me over and over. They're horrible with communications, and they make up excuses for not doing simple things.

I am about to lose out on a buyer for my home because this company will not correct resale documents I ordered. Nobody calls back, the first order was late and then completely wrong .

This organization is discriminative, bias, and prejudice. I rent a home here and have been harassed and unlawfully charged on top of the rent I pay to my landlord. The structures of these homes are poorly built in Plymouth Woods townhouses, you can literally hear everything and I've had the police called on me while laying in my bed acused of playing loud music because a psychotic neighbor alleged they heard music coming from my home. I filed a complaint with the police after they came to my door, heard silence and left which they later suggested I file harassment charges against them and Com…

This company is absolutely inept! I received a notice that my HOA autopayments were cancelled. I have tried to call their office. However, the phone rings twice than hangs up. This is unacceptable!

Absolutely horrible HOA management. No one ever picks the phone, no one responds to the emails, the website communication method deos not work and they do not action on anything! I have been trying to contact them for months now trying to get a communications address corrected, and there has been no action. They keep charging late fees and never attend to customers trying to understand why there was a late fee charged. They should be sued!

Comsource makes it so difficult to pay a bill. They need to upgrade their service. It’s 2025 for crying out loud.

Phone lines don't work, just hangs up on you

I'm a solar professional working with some of the neighbors in the Balk Hill HOA. Edna Kweti, and Amber Bowers have been super helpful getting the project approved. Great service and great people. After looking at the reviews, personally I've called about 5 times. Every time someone has answered. Thank you.

Quite literally the most inept property management company in the DC, MD and VA area. No regard for owner's rights. Their staff lacks the ability to perform basic property and project management duties. Advise you look elsewhere.

the don't do anything beside send you ticket. No body give me an answer when I ask them how to fix it.

Poor management of our pool in the Lakelands and using bullying behavior, directed at me to flex the power they have, until hopefully they lose the contract and get another property management company that can run basic operating procedures for a community pool and party facilities.

Thankfully moving now away from this terrible HoA. They are late to send out parking passes if they send them out at all and you will be towed for it. I recommend calling New Years day nonstop to make sure they send you a parking pass. The payment methods for buying a replacement seem to change yearly. You can only buy a replacement in person, they won't or didn't want to ship one to me. This HoA sucks. Forgot to add that they are iffy with emails. I've emailed them multiple times and got 0 response.