HPS Management of Bel Air, MD Reviews

Horrible management company. Never able to get any response for complaints - you get absolutely nothing for the fee and they just raised it to pay for the people that won’t pay! They also hold checks until after the late fee date so they can scam a late fee out of the homeowners.

In my experience, this company lacks compassion and accountability in dealing with residents. Their focus seemed more on minimizing liability and collecting payments than addressing the concerns of the community. They abruptly canceled their contract with our HOA, and while they were still under contract, it often felt as though they evaded questions directed to them. Their customer service line frequently did not provide helpful information, with representatives often directing you to a general email account, which took several days to receive a response, if at all, and the responses were rar…

I have been working with Siobhan, Daph and Ruby with getting approval for a fence. I have just moved into my new home and things have been chaotic. The staff at HOS Management for central MD have been wonderful, efficient and extremely helpful. Thank you all!

I have been working dealing red tape and approval for my backyard patio with my HOA. Daph has been my main contact and she has been an absolute champion for me. She has constantly kept me up to date with any new developments. Daph answered all questions and gave me reasonable turn around times and proper updates throughout the process. Daph is the reason that I did not hare this process because even when i was frustrated she would push through and continue to get me new updates. It would be HUGE loss if Daph was not here.

My architectural change proposal was reviewed in a timely manner by the HOA staff. Daph, in particular, was instrumental in making sure everything went smoothly and responded to my emails in a professional and caring manner.

I spoke with Lakita who handled my issues. Though the issue is not yet resolved, she forwarded it to the necessary agent and promised to follow up with me. She was very polite and well mannered. She answered all my questions very professionally. Looking forward to speaking with her for resolution.

I had the pleasure to deal with Tamra Palmeri and I have to say that she was AMAZING. Her level of knowledge and expertise was beyond what I expected. It was truly a pleasure dealing with her and I can only hope that the rest of the staff is as wonderful as her.

Tamra was very friendly and helpful while providing us assistance with various HOA rules and regulations.

I worked with Tamra Palmeri. She was wonderful and answered all the questions I had. She seemed to have a lot of knowledge and was a joy to speak with. I hope to be able to deal with her again.

My husband and I were totally impressed with the quick response we received when we placed a work order. Our request was completed so fast. Not only did they complete the request on our unit, but they did it on all units ! With our previous management company, I would never receive a response. Thank you for your quick follow up. Wonderful customer service.

Kristen can always be relied on to be extremely helpful and provide excellent customer services!

Ms Kristen is very helpful, she helped me with getting my tree replaced . Kristen was very quick to respond and answer all my questions she is awesome.

I would give them 0 stars if possible. After moving into our new house in early November 2023, we didn't receive trash cans until January 15, 2024. Despite weeks of emailing an associate, the responses were minimal and unhelpful. At times, we were even directed to knock on our neighbors doors about the missing trash cans, as they claimed not to know where they were delivered. Now, after sending four follow-up emails over three weeks seeking payment relief for the two months without trash service, we've yet to receive any response. Overall, the experience has been rude, non-responsive, and I s…

Hi Yvonne! Thank you for your assistance and prompt response with my queries.

Thank you Lakita for making this process a reality! You are very much appreciated 🙏🏽

Kristen is great and quick to respond!