Keymont Community Management Reviews

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As Treasurer of my HOA I highly recommend Lisa Gentry at Keymont Community Management. I've dealt with Lisa for years and she is very professional, knowledgeable, accurate and timely when processing and recording our organization's financial transactions. She is always an email away. This volunteer Treasurer also appreciates her gentle reminders to submit items that are due!

As the assistant manager of the Renaissance, Brenda DiMicco always goes above and beyond to make sure that the operations of the building run flawlessly. She is very professional, courteous, and attentive to residents’ requests and issues. We’ve known her for 10 years now, and we are very lucky to have her. Thank you, Brenda! 7 stars

Today, I called to the office of Keymont Community Management, that manages the Lorton Overlook HOA. I spoke with the Property Accountant Allison Berrios; I asked her for a letter showing my payment transaction history. It was a pleasure to talk with Allison. She was very friendly and professional at the same time. As promised and after 5 minutes of our conversation, Allison sent me an email with the requested statement. I was pleasantly surprised for her willingness to help me and the quickness of her actions. Very Respectfully! Enrique Rivera Owner - 8945 Wynnefield Ct. Lorton, VA 22079

Brenda DiMicco is hands-down the heart and soul of Renaissance at Tysons. She has been a constant, steady force here for the last 10 years and is truly the pivotal part of why this building runs so well. Brenda doesn’t just manage the property; she genuinely cares about the residents. It’s rare to find that kind of dedication and personal touch for over a decade. The building simply wouldn't be the same without her!

I am an owner and board member at the McLean House in McLean, VA. There has been an amazing difference in projects completed since Keymont has taken over. Our management team works closely together. This makes a big difference in the quality of services provided. Our manager continues to work hard to establish processes and standards for our building.

As a Manager of a self-managed community of 1808 properties, I greatly appreciate my dedicated account manager, Jacqueline and her quick response to questions, thourough review and timely delivery of monthly financials, and her ability to facilitate property owner questions about their assessment payments. Keymont is a reliable, dedicated Financial Management company.

Hello, Shoreham North Condominiums has been extremely pleased with the level of support we have received from Keymont Property Management Company regarding the financial management of our association. Their team has consistently demonstrated professionalism, responsiveness, and attention to detail in handling our financial matters. Keymont has been very attentive in resolving financial issues and ensuring that our bills are processed and paid in a timely manner. Their staff works closely with the onsite property managers to address invoices, parking fees, HOA dues, and other financial respon…

Keymont Community Management is one of the best property management companies. Mike Reid and his team are consistently responsive, professional, and always available to answer questions with clarity and accuracy. They truly understand how to support both owners and residents by providing the guidance and resources needed for a property and its community to thrive. Their attention to detail and commitment to service make them stand out in the industry. Highly recommended!

As owners of a unit at Taft Towers, Arlington VA, my spouse and I have been highly pleased with the quality of, and attention to, services rendered by property manager Ms. Cherrail Curry. Her communication with owners and tenants is exceptional and always relevant to issues of concern to the operations of the property and the welfare of the building community. We appreciate both her high level of professionalism and building management competency. Needless to say, she is also a pleasure to work with.

Esther H. is one of the most professional people I've worked with in real estate. She has always been prompt to answer questions, accurate and helpful in her responses, and is very detail oriented. She has a talent for giving owners and residents the resources they need to thrive.

Susan has been a joy to work with and definitely works hard at her job!!!

Susan O'Neil has been a great representatives from Gates for the Villages of Mt. Vernon. Any time we ask for information regarding out account or to do vendor research she brings us workable options, which we appreciate. Hope she stays with us forever! Treasurer, Villages of Mt. Vernon

Excellent customer service from Susan ONeil! She is a pleasure to work with. Thank you for all of your help!

I’ve had a very frustrating experience with this property management company and the staff (Paul) who manages the condo I live. The communication is consistently unreliable, and scheduling repairs has been a repeated problem. They confirm appointments and then fail to follow through as there was no show, often without any update or explanation. I’ve rearranged my work schedule multiple times only to be left without the service they promised. It shouldn’t be this difficult to get coordinated if putting into some work and effort. Very disappointing and unprofessional. I will push for our Home A…

Don't normally write reviews but I had to shout out the property manager at this location. Bryan-you made our lives soooo much easier and really helped us out a lot! I had a great experience working with Bryan, He was incredibly helpful, knowledgeable, and definitely went the extra mile to answer questions and provide support. It’s clear he genuinely cares about the residents and takes pride in what he does. Really appreciate his professionalism and positive attitude!

I absolutely appreciate all the hard work your Community Manager Bryan Hernandez does around the property. I usually see Bryan early in the AM and often leaves late and has been holding down the fort alone at The Clara Barton. There is no question he hasn’t been able to answer or help me with. Happy to recognize such a hard worker!!! You don’t get many like him.

Great experience at The Clara Barton! Bryan M. Hernandez was extremely helpful, professional, and attentive throughout the process. He made everything smooth and answered all my questions. Highly recommend working with him!

McLean House- McLean, VA. Tiffany has gone above and beyond as our building manager during a very difficult situation in the building. She has been incredibly patient, professional, and knowledgeable while supporting both me and the other residents. Tiffany’s communication, responsiveness, and calm approach made a stressful situation much easier for everyone involved. I truly appreciate the care and dedication she shows to the residents and the building.

Michael Thach is always a delight to work with at Mclean House's front desk. He is very organized, responsive, and genuinely so kind. He is hard working and does all that he can to ensure that all residents have a wonderful experience.

Their team is professional, responsive, and genuinely cares about the communities they manage. Latoya and Mike are especially great—both are approachable, supportive, and always willing to help. Communication is always clear and timely, and any questions or concerns I’ve had were handled quickly and efficiently. What really stands out is their attention to detail and commitment to providing excellent service. They go above and beyond to ensure everything runs smoothly, creating a well-organized and welcoming environment. It’s clear they take pride in their work and value both residents and cl…

I want to thank Michael Thach at the McLean House property for his excellent customer service. He was very knowledgeable and answered all my questions. Very professional in his responses.

I had a great experience when I reached out to the Mclean House property. Michael Thach was knowledgeable and his customer service was the best. He had answered all my questions and was truly helpful!

I just want to say that since Mr. Micheal Thach has started working front desk at McLean House things have run a lot more smoothly! I appreciate the urgency he has on the buildings needs and the tenants. He always has a smile and positive attitude and is an amazing addition to the building!! Thank you!

Michael Thach at McLean House has always been a major benefit to us, simple as that. Couldnt ask for a more helpful, kind, and purpose-driven person.

I worked with Michael thach the other day at the McLean House and I must say he did an amazing job

Michael thach was a great help to solve all of my issues I had and got them cleared up super quick. Such a friendly person and super helpful

The Eclipse Community Manager Mike and Latoya have been very helpful in supporting my studio when I have rented it while living out of town. The processes have been seamless and our renters feel like part of the Eclipse Community thanks to Keymont’s support. Thanks!

I had the opportunity of talking with Michael thach at McLean house super professional and answered all my questions at I had. Definitely ask for him and will recommend friends to talk with him.

I have to say I had a truly lovely experience when I reached out to the Mclean House property with a few questions. Mr. Michael Thach was informative, kind, and supplied answers with ease. Thank you!

I highly commend our management team at the Renaissance at Tysons for their professionalism in dealing with all matters, large or small. They are highly responsive when problems arise, skillfully communicate to our fairly large community, and are forward thinking in anticipating likely future issues. We are fortunate to also have an equally outstanding engineering team. Many thanks to them all!

Mike Reid treats the Eclipse likes its own home! Love living here and a huge part of this is because of Mike and his team. ABSOLUTELY NOBODY BETTER!

Awesome, excellent customer service. The manager Robert Powell was attentive and of great help with addressing all of my questions and concerns.

I had the absolute pleasure of talking to Michael Thach of McLean House and he made the situation seamless. I explained my situation to him, and within a few minutes he had a game plan for me and broke everything down for me. He was very attentive to every detail I said. I had to grab his information and make this review. Thank you very much!

Robert at 1011 is fabulous. Diligent, focused on the community and solving issues very quickly.

Our community hasn't been in a better position since Robert has been managing our community. He is is detail oriented, attentive, and reliable. He deserves recognition for his daily inputs and we thank him for his service and dedication.

I am very pleased with Keymont Community Management. Our property manager, Susan O’Neil, is simply the best. She is an effective manager, highly professional and very dedicated to her job. She addresses the problems quickly and finds their solutions in a timely manner. Simón Contreras Yorktown Condominium HOA President.

Responsive and pleasant. Refreshing change from past property management experiences. Thank you!

I can’t say enough great things about Mike Reid. He is professional, responsive, and genuinely care about the residents and the property. Any maintenance request or concern is handled quickly and efficiently, and communication is always clear and respectful. It’s rare to find someone so reliable and proactive in this role. I truly appreciate their hard work and dedication, it makes living here a great experience.

Management did a great job putting in chargers for electric vehicles- fantastic!

I can’t speak to the entire Keymont team, but Mike Reid has been a steady and professional presence at Eclipse on Center Park during a challenging start to 2026. He’s been responsive, transparent, and calm under pressure. His communication and follow through have helped keep the community moving in the right direction.

It goes without saying that the success of an HOA management company is contingent on the caliber of its property managers and support staff. We have really been fortunate with Keymont Community Management and have a terrific property manager who addresses things immediately, thoroughly -- and diplomatically! We have gotten many projects done that keep our community in good condition and none of this would have been possible without her guidance and support.

I lived here for three years and loved it! The management team takes exceptional care, and the board is the most responsible with the budget, keeping monthly HOA lower than neighboring properties. I am moving back to the area and this is where I want to live!

Lived here a few years. Honestly no idea what this HOA company even provides to its residents and no club house even or additional amenities. They don’t shovel snow or do anything for ice. Only two parking passes even if it’s rented and no additional passes so it’s hard to have guests with no parking available. The towing company is predatory and watches tags like a hawk for registration and safety and for no passes and parking is difficult. There’s usually additional parking but can’t use it since they don’t offer more parking passes and the public road is usually always full.

Should be zero stars. Avoid this company. Do not buy or rent a home in a community they manage. They are incompetent. They are negligent. They can’t manage finances, collect fees, do basic maintenance or even answer the phone. They are so bad that they can’t even keep properties off the “do not lend” list. They tank property values. They changed their name from Gates Hudson to try to escape their atrocious reputation and dismal performance.

Jess is fantastic and her customer service is on point. Really helped me out today with clear guidance! Thank you!!

Susan O'Neil has been super helpful and responsive! She's very professional whenever I speak with her and she's been able to help me through some challenging issues related to my property. Thank you so much Susan!

Worst possible HOA community management you can ask for. Their communication is worst. Their process is not streamline, they dont' pick up phone and when you email them they don't reply back, if they do, its generally with "we don't know" To sum it up, It's like I pay them to be pain in my back. I would file a lawsuit against them but then they defend it HOA monthly collection and then in turn would raise my monthly HOA fee.

This is the worst management company I have ever encountered living in northern Virginia. I live in terrace townhomes of gunston. They had lights installed that shined directly into my house all night. Contacted the manager, Angelika, and got no response at all. Luckily she had the lights installed in violation of county outdoor lighting codes so I was able to have the problem resolved quickly through the code enforcement department of Fairfax county. This is probably going to make community dues go up (if they were fined) because they don’t pay for their mistakes, we do. She regularly sends…

I am a long term resident in Prosperity Flats and unfortunately, I must express my disappointment with the Regional Manager, Erik. Throughout my interactions, I found him to be lacking in both competence and manners. His rudeness and lack of professionalism when speaking to residents were concerning. It's evident that he's not suited for this position. And despite repeated concerns raised regarding the dog situation on the property, adequate action has not been taken. This negligence poses a serious risk to residents safety particularly younger children. It's imperative that the Regional Man…

Angelica has provided outstanding service for the past 10 years. She is reliable, responsive, and consistently exceeds expectations. Whether it’s routine maintenance or urgent issues, she handles everything promptly and professionally. Her communication and dedication truly set her apart.