Pelican Property Management Reviews

I recently purchased a condo for my daughter and after receiving the keys experienced some issues that needed tending to. After hours of trying to deal with the issues on my own I reached out to Heather Woessner at Pelican Property Management and she was amazing! She took time on a Friday evening to try to address the issues that I was experiencing, and while I wasn't able to address all of the problems, she patiently walked me trough all of the next steps. This was my first experience with her and I'm grateful that she was there in our time of need.

Kevin Cordon, of Pelican property management, came to my house to help me clear out and organize everything in my very full garage and garage storage space. Everything needed to be emptied before our house is up for sale this week. Kevin is absolutely amazing! He is diligent, very hard-working, very organized, and friendly to boot. Kevin is a terrific asset to Pelican, and a sterling example of their crew.

Very easy and streamlined experience working with Heather Woessner from Pelican Property Management. From pending issues due to transition of property management companies to urgent maintenance requests, Heather has reflected the highest professionalism beyond expectation and made sure problem solving comes first towards the safety and satisfaction of the residents! We are very grateful and look forward to having Heather and Pelican with our community for long!

Pelican has just taken over as our property manager. So far so good! They have been very helpful, including Cherry Matildo helped me with setting up autopay for my monthly assessment. UPDATE: I continue to be very impressed with the Pelican Property Management Team! Our property manager, Julia Neph is incredibly helpful. And her associate, Eunice Daroy did a great job today (since Julia was on Vacation) and was able to send out timely info to our residents. Great Job!

I forgot to renew my pool passes for the Summer and my property manager, Matthew Cohen, immediately responded to my concerns even though he was out of the office for the Holiday. My pool passes have been reactivated and now my family and I will be able to enjoy pool time this weekend

Raiza was a wonderful help in helping me navigate the resident portal. Thank you

Roxy was very helpful and quickly handled my concern. Now we can go swimming!

I had a great experience with Raiza. She was very patient and answered all of my questions

Heather Woessner at Pelican Property Management has been outstanding. She was helpful even before I purchased my unit in downtown Baltimore - always ready with answers and resourceful enough to track down information she didn't have on hand. Most recently, she went above and beyond helping me work through a complex HVAC issue. What really sets her apart is her responsiveness - even when she was off or away, she still made time to help. She's exactly the kind of property manager you want looking after your building. Highly recommend Heather and the company she works for.

I have had an on-again off again issue with my appointments for condo and HOA fees. it's actually no one person's fault. it's a computer error and the definition of electronically transfer versus a bank issued check. anyway, I had a very pleasant experience with "Raiza" who is very pleasant and professional. After a little research on my part, a call to my bank and her patience we were able to put it all together. She was a great help to me.

Ms. Raiza is amazing! She helped me get all of the proper documents I needed to prepare for my condo inspection. She ensured that all of my questions were answered. Great customer service!

Property management for our condo was recently transferred to Pelican. In the process, I wasn't sure how our payments should be made. I sent an email to their support on Thursday. Promptly on Friday morning I received a response from Janin that answered all my questions and more in a very clear and respectful manner.

Easy and reliable

Our building is managed by Pelican and we work with Heather W. She’s so amazing! She gets everything done that we need to maintain our building! Thanks Pelican, and thanks Heather!

Roxy handled my inquiry quickly and professionally, ensuring everything was taken care of from start to finish. She was responsive, helpful, and made the entire process seamless. Excellent customer service!

My support team rep. Eunice did a great job locating information I needed

Analiese was so helpful and professional. She responded to my email so quickly answering all my questions and giving me the direction I needed. Thank you Analiese!

Analiese Virden with the Support Team, has a wonderful sense of customer service and displays proactive communication skills. She's a delight to speak with and very helpful as well as professional. Thank you, Pelican team,!

I needed help with my new account with Pelican Property Management. Eunice Daroy was extremely helpful and patient explaining the process to me. Eunice was kind and took time to make sure my issues were resolved, she stayed on the phone with me until I completed the necessary paperwork and made sure everything was accurate. Thank you Eunice for your help!

I needed assistance with a resale package and Amanda Jones took care of my issue promptly.

Applied for a pool pass in my community and Nikki Malines was exceptional throughout the entire process! Literally got approved the next day. She was very clear on each step of the process, was friendly and professional.

LeaAnn and Roxy very promptly addressed and resolved an important issue for me.

We were tenants at Park Rialto in San Antonio off I -10, we liked living here , but have yet to receive our deposit back . We had to go in person 3 times to request hopefully they will do something about it .

A first interaction today with Pelican Property Managment as a resident at a new community looking to get onto there portal. My phone call to Pelican connected me with a human, Nikki without the need to deal with any phone menus getting in the way. Nikki resolved the issue quickly and waited on the phone till I confirmed that I successfully created the new account. Very polite and pleasant. The portal is clean and intuitive. A good first impression.

Roxy did a terrific job with follow up on an insurance policy update for our file!

Prompt, friendly service with resolution of issue. Kristy Etcuban had great follow up and outstanding customer service.

Thank you Roxy for helping us set up our online account for payments. You were super quick in responding to our questions, very friendly and knew exactly what we needed! Thank you again!

I would like to give a big thank you to Roxy Serentas of Pelican Property Management for her professionalism and the timely delivery of updated insurance information requested by my mortgage company not yet posted on the Pelican site. Roxy's expertise, dedication and promise of delivery was on point, and a prime example of professionalism at its finest. Thanks again Roxy Serentas!

Raiza was very helpful and called me back when she said she would!

No email respones after multiple simple requests.

Had an issue with Butterfly. Spoke with Nikki regarding same. She was unsure about the completion steps so contacted Butterfly, who in turn sent her directions. She forwarded them to me and I was able to complete my task. But I had another question and she again most willingly contacted Butterfy. Once again, I was easily able to follow the directions. I am a very satisfied customer and thank Nikki for her polite manner and efficiency in quickly handling my annoyance with Butterfly. Also thank you Butterfly for instructions that I was able to follow! 😊 Susan

Of all the help I needed this tax season, the young lady named Roxy was fast, pleasant, and accurate! I now have sent all my tax info to my accountant. ☀️💕👍