Reliable Property Management Baltimore Reviews

I am a property owner. Because RPM failed to communicate with my tenant regarding her security deposit within the required 45 days, and mailed the check to another company I have transitioned to because of other problems with RPM, I am out of compliance and am being threatened with legal action by the tenant. The damage to the property easily exceeded the security deposit, but since I'm out of compliance with the law, I will have to refund her. Although I have provided RPM with pictures of damages, they say they can't handle the security deposit since they did not perform the move-out inspecti…

As an owner of properties trying to find a PM company that communicates effectively, timely, and with relevant information RPM does a great job. The management team is always available to answer questions - even when you don't like the answers - they provide solutions/ideas to help get tenants and avoid issues. If it is all about cash flow and getting quality tenants placed. I certainly trust RPM.

We only recently moved our real estate investment management over to RPM. I'm wishing I would have done it sooner as our early experience has been outstanding! As an example, there was a snafu with the coin op washer & dryer placement in our 9-unit building. It's a long story as I discovered by reviewing the entire chain of communication with the provider, but Daisy in their office had been relentlessly pursuing the remedy to this. She had been reaching out just about every day to get it figured out. It is the effort I appreciate. In fact, I don't think it's fully remedied, but the effort she …

Hands down the best property management company in the Baltimore metro area! I have been working with Keith and Jeff for over a year now. I can tell you wholeheartedly that I used to self manage and this was the best investing decision I have ever made. RPM thinks and acts like owners. Always looking out for their best interests. I have definitely lost a ton of money in the past based on lost rent due to not effectively managing tenants. However, the rate at which RPM is able to do turnovers in a cost effective manner is astounding. Look forward to working together for the next decade.

As a real estate investor, our company did a great move with giving our properties to RPM management to mange it. Jeff and his team are amazing people to work with. They will always go the extra mile to get things done professionally.

I am writing this review in high praise of Reliable Property Management, a company that has not only met but far exceeded my expectations in managing my three properties. Their comprehensive service and dedication have been nothing short of outstanding, making them a standout property management company in the Baltimore, Maryland area. From the outset, Reliable Property Management impressed me with their efficiency and knowledge of the local real estate and rental market. They have expertly managed all aspects of property management for me, from tenant placement to the acquisition of all nece…

Good Morning, I am writing to formally document the numerous unresolved issues that I have reported since the beginning of my tenancy. Despite multiple work orders, emails, and verbal complaints, many of these concerns remain unresolved. As a tenant, I have consistently paid my rent while enduring living conditions that I believe have significantly impacted the habitability of the property. The primary issue has been an ongoing rodent infestation. Since December 2025, I have been unable to comfortably use my kitchen or stove due to the presence of mice. Although pest control services were pr…

Why am I paying rent if I can't get anything repaired? I have moved into a unit with no blinds, clogged sink, defective ac, no heat coming from some vents, broken stair rails, and maintenance ignoring my calls and refusing to make repairs based on discrimination and hatred within themselves that they choose to take out on others. The office staff could care less and gaslight and minimize your concerns and desire to have a fully liveable unit. The worst company ever and I cant wait until my lease is up.

Uninhabitable conditions, botched repairs, freezing air pouring in due to improperly installed doors, unfinished window replacements, abandoned materials left for months—despite rent always being paid on time. Avoid.

I live on the first floor and the installation in the basement is old and out dated 😕 so winter is coming through my floors my tub feels like a igloo while sitting on the toilet 🥶 the list goes on 😔

1. I had a rat problem that I had to take care of because they extermination didn't know what he was doing. 2. They charge a $67 processing fee when paying your rent, even if you have housing. 3. If you connect your bank account to pay your rent they will send you a receipt of payment but the money will not be taken out until 3-5 days later. Not even a processing or pending in your bank account. The receipt says PAID even tho it is not So you not only occur late fees with the company but also possible overdraft fees with your bank. DO NOT CHOSE THIS COMPANY!!!! I AM IN A DEEP HOLE BECAUSE CR O…

I wish I could give them 0 stars in actuality- they have done not a single thing right to deserve anything more than that. This management company can't even manage themselves let alone PROPERTIES at its capacity. CR OF MARYLAND was the best & I hate that they had to sell to these folks because they do not value their business. The lack of communication is horrible. On top of when they do communicate its always "he said she said" because they do not document any interactions! Don't believe a thing they tell you whether over the phone, in person, or via email because they'll tell you anything j…

RPM of Maryland is unprofessional & I wish CR of Maryland would've never sold to them. They stopped paying my water bill for MONTHS, but kept sending me reimbursement request for the bill they weren't paying. I finally went online and paid my own water bill then they finally decided to do their part & made a double payment in the exact same amount without crediting me for my payment. I've been going back & forth w/this company for MONTHS, sending screenshots of false late fees added to my ledger. I can't wait to get them in front of a judge, because a judge definitely needs to see how this com…

They are one of the most professional and nicest group of people that I have dealt with in a long time. They are always pleasant when you need maintenance. They send them out in a very timely manner just all around good company.

I hate my house by rpm and when I did a walk through the guy told me the cabinets was gonna be fixed cause they look like they haven’t been renewed in years and the carpet wasn’t even carpet cleaned and I had a flooded basement and as of this year been having a leaking ceiling

We’ve had a fantastic experience with RPM. The level of professionalism and responsiveness from their team has been outstanding. The difference in service quality compared to our previous property management company is like night and day — we’re truly glad we made the switch. Thank you to the entire team for your continued support and excellent service!

It like worst property management company bought out another... I was previously with CR of Maryland and I had two property managers there... to now with the 3 property manager and its only been 9 months... Since the switch they are NOT as reliable as their title of their companies name.... I have been dealing with pest issues since I moved into this property and they keep sending pest control (a total of 5 pest companies) and the issue has not been resolved. I am so frustrated with the run around and speaking with 15 different people... No call backs, 50 plus emails, 50 plus calls, no accommo…

I am having trouble even getting work orders completed that was put in a month ago. There is no communication between the tenant or the company. No one has reached out to me in order to proceed with the completion of work orders entered. It has left a bad taste in my mouth the way that RPM conducts business.

Fabulous Management Company Very Professional and efficient.

I would not recommend using this management company. The employees are very unprofessional. Very poor customer service. They handle money very inappropriately. I personally do not trust them. The management team does nothing to correct any problems or concerns. The whole company needs to be reported.

Idk where to start but I have pictures .. it’s been over 45 days and still have not received my security deposit. They will be getting sued if I have to wait any longer. As well as contacting housing . The property that I was stayin in had been on the market for foreclosure and they still taking people rent and not fixing anything. I have more picture to post. As well

Unfortunately RPM took over the previous landlord company where I currently stay. They take their time with maintenances issues and do not respond in a timely fashion All they care about is rent not people Once my lease is up in October I’ll be gone. Never again!!!!

I am dealing with this company now only because my elderly aunt has been lies and taken advantage of by this company. She has fallen several times in one of their unkept properties in a very poor neighborhood. My elderly aunt who is on section eight is in the processing and moving and they have charged her all kinds of fees and even went as far as to say she didn’t pay rent for 2 months and a partial for another month. I am now involved as well as legal representation. I went just this week with my aunt and her bank statements to prove she paid her rent, then they all of a suddenly could …

I live out of state and to date they have always been efficient in dealings with myself and our tenants. Thank you!

This is the best rental company ever. Everyone is so friendly and always willing to help when needed.

The worst, don't fix anything. I been without a washer/dryer for 2 months. Moved in Jan 23rd. Had problems, don't want 2 answer your calls. Try 2 charge you for their mistakes in your house. SORRY NEVER AGAIN.

They fix nothing. I am looking for a better rental place for sure. Terrible property management. terrible customer service.