Sentry Management, Inc. Reviews

Pinky Middleton has been a pleasure to deal with. Her professionalism is unmatched.

The community I live in recently transitioned the HOA from the developer to the community and it has been a nightmare. We literally were given 2 weeks to figure it out. After calling references from 2 out of our 3 options and speaking with them and giving them our concerns - It was clear that Sentry was going to be our property management company. Once we met with Connie we knew she would be the best fit to help our community. I will be honest - the stress of the transition made me want to quit the board on multiple occasions but now that Connie is our property manager, I no longer feel stress…

Lashauna Tillmon's team has worked proactively with the developer to raise awareness of owners' concerns. They are prompt in responding to our inquiries. For the longest, the Westphalia Town Center (WTC) community's development was lagging behind other new communities. But now, working with the developer (and his new team), progress is back on track: streets are being completed (ie, paving/curb repairs/light fixtures and security cameras, and the new pool/fitness center opened). More work has taken place in the last year than in the past 5 (I was one of the first owners who moved here in 201…

A'Lexus is an excellent property manager! Always professional, responsive, and goes above and beyond to take care of both the property and tenants. Highly recommend

Sentry Management has done a great job with address community needs in a timely manner. I submitted an issue about a wasp nest right in front of my property and they had someone out to address it in a few days. I enjoy their responsiveness and communication as an HOA management.

A'Lexus Garner at Sentry Management has been a pleasure to work with. They’re whole team is professional, responsive, and keep things well organized. Everything runs smoothly thanks to their attention to detail and commitment to quality service. It’s clear they genuinely care about the communities they manage. Highly recommend them!

Mrs. Pinky Middleton’s Outstanding Support I wanted to take a moment to highlight the exceptional support I received from Pinky Middleton. After several attempts to communicate and move the M.A.D. process forward without success, Pinky stepped in and immediately took charge. Her responsiveness, professionalism, and follow-through made all the difference. She expedited the process and got everything resolved without delay. Pinky is a tremendous asset to Sentry Management, and I truly appreciate her commitment to delivering results. She reflects very well on your team and your company as a whol…

We have used sentry for a long time for our HOA. Michael, Lashauna and Antoine are all 3 amazing to work with. I really appreciate their attention to details and timely responses.

We’ve had an outstanding experience with Sentry Management! From day one, their professionalism, transparency, and dedication to community satisfaction have been truly impressive. The team is consistently responsive, knowledgeable, and proactive in addressing our needs. Our community manager goes above and beyond to ensure operations run smoothly and that residents are informed and supported. Their online tools are easy to use and make managing payments, service requests, and updates incredibly convenient. What sets Sentry apart is their commitment to accountability and clear communication. …

Have worked with Sentry Management for gone on 15 years. They are a top-notch management company, highly recommend!

My dealings with Sentry Management have been exceptional.

Tammy, I want to thank you for all that you accomplished in addressing the problems with our HOA account and service. You are the first and only person that has responded in such a professional and "let's get this figured out and corrected" manner --- and you did it !! You are a breath of fresh air, and your help, guidance and responsiveness are sincerely appreciated. After your engagement, not only has the account being corrected but also, trash pickup and the lawn service are noticeably improved. Best regards, Carol Kelley

when i can about something for my unit, ( BANCROFT} it's handle very quickly.

Our community manager Michelle does a fantastic job dealing with resident issues… she is responsive and effective!

Sentry management is dedicated and customer oriented. Our manager on site is very approachable, friendly and follows through on any request or issue. We are I. Good hands. Thank you

LaShauna and Janelle have been wonderful to work with. Very knowledgeable and helpful when it comes to our neighborhood.

Connie is a wonderful community manager. She is always professional, and prompt to address any community issues.

Tammy Watts has been an outstanding asset to our community in the short time she has been on site, and I am thrilled that she will be serving as General Manager for Braemar Towers. From every interaction, Tammy demonstrates professionalism, organization, and a genuine commitment to the owners she serves. She is exceptionally friendly, approachable, and always willing to help. Tammy takes the time to listen carefully, understand concerns, and provide thoughtful, efficient solutions. Her ability to stay organized while managing multiple responsibilities is truly impressive, and she consistently…

I had a pleasant conversation with Connie @ Sentry Mgmt regarding some community issues. Although it's still a work in progress, I truly appreciate all that Connie @ Sentry Mgmt is doing for the Riverwalk community.

HOA manager Carmen Paral has been consistently responsive, professional, and helpful.

Tammy Watts went above and beyond recently with helping us navigate a difficult situation. She was calm and unflappable and remained focused on defusing the problem. Her institutional knowledge proved invaluable in helping us decide how best to move forward. I really don’t know what we would have done without her.

I called to report a fall in the neighborhood and a woman from this company literally yelled at me and then slammed the phone down hanging up on me abruptly. I'm sure she was being racist and this treatment was clearly disturbing and discrimination. This company is racist, unprofessional and showed no empathy for my situation. If I could give it negative stars I would. I feel sorry for whoever has to do business with this rude and unprofessional company.

Carmen is an absolute dream to work with. Her immediate attention and dedication to the property she serves is unmatched! She truly cares about the residents and it clearly shows. Thank you Carmen!!!!!

I want to express my gratitude to Miss Connie Haymond for her patience and understanding regarding my broken screen door. She kept me well informed and was knowledgeable about the situation, even when I followed up with her every week thank you Miss Haymond, Lucinda Walker

Good communication with landlords. Responsive when help is needed.

Today I spoke with Ms. Cookie Holland as a follow-up call. I really appreciated her customer service skills and candor. I had several questions and she was very patient, polite and helpful. She even went the extra mile by assisting in researching some of the answers to my questions. I would recommend that Ms. Holland be recognized for her due diligence and problem solving skills. While I was not excited about the response provided, Ms. Holland ensured that I walked away with resources to continue troubleshooting my problem.

I would like to express my sincere gratitude for the great support that Sentry Management, Inc gives to the BeechTree Community. I submitted a maintenance request to have tree limbs & weeds trimmed that had overgrown in the back of our community homes due to much rain this season & the work was completed the following week. They contacted & informed the Lawn Service Team & they did a magnificent job pruning, trimming & clearing the area. Many thanks to Sentry Management & Team.

Sentry Management provides their services for my Bayside community on Kent Island in MD. I am very pleased with how well they keep the community informed with all that is going on here. There are regular emails sent out to keep us all updated and their open door policy makes it very easy to provide feedback. Overall a significant upgrade from our previous property management company.

Courtney Ruleman, working out of Sentry’s Cambridge office is a delight to work with. She is efficient, professional, and on top of her job. I appreciate her service and support for our neighborhood.

You call or email them and you will never hear back from them. They don't look at the properties if they did there would never be a problem.

I am writing to formally submit a complaint regarding the lack of follow-through on the maintenance request I submitted on July 2025 concerning water damage and structural concern at my property. I followed the required protocol, submitted pictures, and received confirmation with Ticket # . Despite this, more than six weeks have passed without resolution or meaningful updates. This delay is unacceptable, particularly because the issue requires immediate attention to prevent further damage and/or safety risks. If the matter is not addressed promptly, I will have no choice but to escalate thi…

I recently purchased a property in Cambridge, Maryland. The developer of the property directed me to contact Connie Hayward, with any concerns regarding the property. I placed a phone call to Ms. Hayward and not only did she get back to me immediately, but she also had resolved the issue the same day, of the landscape contractors not mowing and maintaining a particular new section of the property development. Ms. Hayward was also very concerned, thoughtful and appreciated being informed about the issue. She was very knowledgeable and friendly, offering additional information on local commun…

The young lady, who spoke with me was very pleasant and professional with my request when I called in regarding the Bee Hive within in the brushes in the middle of the parking lot across 14909 London Lane. The young lady did her part with passing the message along. However, I hope the Main Office of Princeton Square Townhomes will do their part with removing the size able Bee Hive within the brushes, thanks.

Impossible to get answers to basic questions due to non-responsiveness. It’s been close to two weeks without a response on a question I emailed, and even sent a follow up email. Still no response. Take your business elsewhere.

Cookie was so polite and easy to work with thank you

Just want to say thank you to our Bayside manager Carmen Paral. I stopped by the office to discuss a few things and I so appreciated how attentive and informative she was. She stays on top of things in our neighborhood and seems to care about what she does. Thank you, Carmen for your dedication.

It’s a pleasure to work with Tammy at Sentry management. Her knowledge in the industry sets her apart. She knows her stuff and is very professional

Very pleased with our property manager, April Ellerbusch.

Tammy Watts is an exceptional Community Manager. She is courteous, respectful, and cares about her communities.

As a resident of a community managed by Sentry with an onsite HOA board, I’ve generally expected delays and pushback when making requests, especially when it comes to changes to the exterior of my home. That was NOT the case when working with Shanika Hall, a Community Representative with Sentry. Due to extensive ice buildup due to 2025’s unusual winter weather, my home sustained substantial interior damage due to water penetration. Inspections found the roof was inferior, though it was built to code at the time of construction in 2015, though the code has changed. The result was having to…

It has been a true pleasure working with A’Lexus this past year. 10/10 highly recommend.

A’Lexus was more than professional and an overall joy to work with. Give this lady a raise.

Working with Sentry Management and PM Mark Hoage has been an absolute pleasure. Looking forward to many good years ahead!!

The team at the Beechtree Community Center have been great! Liz D. has been super friendly and helpful, and has provided so much needed information (since we're new to the community). Thank you!

Ashley Bendit was very helpful

In July 2024 Sentry became the management company for the Cedar Ridge Community and all eleven buildings within the community. Our Manager Michael Zanolli has been a welcome addition to our community. His upbeat personality, ability to help us with a variety of concerns, and presence onsite has been so refreshing. We had an abbreviated transition time from our former company and Mike has worked diligently to accomplish this, at times, difficult process.

Poor service -- Unable to get anyone on the phone. Click-to-Pay service malfunctions, and you don't know whether it took your payment or took more than one payment. Used autopayment, and the office took payments monthly instead of quarterly and would not return the funds mistakenly paid for taxes.

Our Community Association Manager, Connie, is fantastic. She really understands the meaning of customer service and is very effective in navigating Sentry’s organization to get our questions answered and issues resolved. Regardless of how busy she is or even if she is sick or on vacation, she makes sure our community is always cared for. Thanks to Sentry for finding such a qualified CAM to work with us.

Poor customer service. Left multiple messages at the local office, no response. Left my number for a return call and was called back but the person couldn't help me. Again I was told the local office would call back. Still no call. All I need is the pool code. Only a month left for the pool. Maybe I will get one by next year. Finally got my code along with a large dose of attitude from Courtney.

I give are you one star because there’s no way I can give zero star I’ve been living here for five years and every week I have problems with the company of the recycle and trash there’s like three weeks that they don’t pick up my recycle and then next week they don’t pick up my trash and I called the office and the manager refused to get my call and nobody does nothing about it and yes, they’re taking our condo fee and not even doing what they’re supposed to. I don’t see the point of pay condo fee if they’re just not gonna do they’re supposed to recycle now they wanna get trash and I have trie…

I recently had the pleasure of experiencing outstanding customer service at Sentry Management. While speaking with the representatives LaShauna Tilman, she ensured my needs were met, demonstrating a level of professionalism and courtesy that is rare to find. The representative, LaShauna, handled the situation swiftly and efficiently, ensuring that I was left completely satisfied with how were going to move forward with the current problem. Overall, my experience with Sentry Management, customer service representative was nothing short of exceptional. V/r Toni A. Spencer

Sentry Management, Connie is a great hire. Thanks for aligning her with my mother's townhome community. Because of Connie's (and some neighbors who are angels) assistance, empathy and tenacity, she's making it possible for our family to keep our 94 YO mother living independently until it's her time to transition from this world. We are eternally grateful to Connie and the organization who supports this type of kindness and generosity for the elderly and their caregivers.

I can honestly say this is one of the best property/HOA management groups I have dealt with as a resident. Dawn Johnson is our Community Association Manager and she is very responsive has the utmost level of professionalism. I wish all HOA's were this responsive and run this efficiently.

LaShauna Tillmon, the Division President of the community I live in has consistently provided absolutely excellent top notch service. Always responsive, always eager to assist, polite and focused on problem solving...

Ms. Middleton was very professional with helping me to understand how I was going to deal with my current situation at Sentry Management. She is a valuable person to have standing and helping you. I thank God that she was directed my way to help with the confusion I had build up in my mind. Please thank her so much for her in caring

Rod Renner does a fine job with our HOA - the Courts of Four Seasons HOA. He is helpful, prompt, and resourceful, and seems to care a great deal about our community. Almost like a member himself.

Great service. I have not had a single issue in communication with them.

Thank you for your service- Dawn. Dawn thank you for all that you do for our community. You are the best!

Connie is thorough and accurate. We went through a lot of changes that presented many difficulties. Connie helped us navigate through these changes and we came out in a much better position on the other side. Glad to have her as a teammate.

I am so Uber Happy with Sentry management. Mike is a pleasure to work with and the maintenance dept.....Len and the supervisor Brad have been an absolute blessing. They move quick and very efficient. I absolutely love working with them. Thank you Sentry. Keep up the good work.

Love working with Mike!! Very responsive and detail oriented with communication and reports.

We have used Sentry for 3+ years to manage our HOA. They are great at locking in contractors after getting a few different bids. Our current rep A’Lexus has recently joined and helping us get all of our documents organized and in order.

You can never reach anyone on the phone. They'll return your call by the end of day but you may not get to speak with them.

They back to you but does not follow through.

Michelle was so very helpful and knowledgeable. She helped me with my issue right away and wad very friendly and professional.

Highly recommend! Always willing to help and super friendly!

My most recent experiences with Sentry is an improvement. Three years ago, I would rate the company a zero. 100% I was not treated “with kindness” as the company purports to. I even went as far as speaking with an East Coast regional VP without the resolution I asked for and needed after my Home was significantly damaged by tree work on common property and insulted on a group email, mistakenly shared by the then-property manager Our community HOA, managed by Sentry, is still in need of significant improvements, i.e., care of common areas and lawns regularly mowed. Common areas are becoming u…