Brusco Westside Management Reviews

I have never met anyone more unfit for her job than Celsa Vasquez. The only way to get maintenance requests even looked at is to call and when I did, Celsa went off on an insane tangent about how we should be putting our requests into the portal. Right, because last time when I put a request into the portal to fix my bathroom ceiling which was leaking wastewater from the toilet upstairs, I received ZERO response. I had to call at least five times for anyone to even care. I had to CHASE them down to get bare minimum habitable living conditions. Celsa does not care about your living conditions …

would give zero stars if I could. Maintenance requests are ignored unless you call them a million times and they are incredibly rude. My ceiling was leaking wastewater from the upstairs toilet. I had to call way too many times to get this issue addressed and when I asked them to fix it asap because it was a biohazard, she said that "that's not how it works". So apparently the way it works is to allow tenants to live in inhabitable conditions despite the rent they have us pay. We also recently called them to fix our fridge because it wouldn't stay closed and our milk was going bad. They came …

Highly recommend! Living in Brusco Bldg for 9 years now & love their dedication to tenants and familial approach. A small, family-run company that is hands-on. I truly have had only positive experiences living here - the rents are reasonable, locations phenomenal and apts spacious and well-run. It's a great place to call home. I really feel taken care of here. Quintessential upper west side living!!!

Management is rude and condescending every interaction I've had. They do a horrible job maintaining their buildings, have had to submit complaints to 311 multiple times. Wish I could give them no stars

Frank sent over Francisco on short notice and had our door knob fixed and replaced in a matter of 30 minutes. Thank you.

Nobody picks up the phone. I called (several times) because there was a leaking roof and nobody answered. The water leak caused quite a bit of damage - not sure if the owner had to foot the bill but the extent of damage certainly increased due to the lack of response. Even the emergency number goes to voicemail - I learned this when the carbon monoxide alarm went off. Now I’m attempting to call because of termites and again straight to voicemail for the super and the office.

Brusco does not take care of it’s 50 West 90th property. They advertise a live in super but thats not true! Please just be a good Neighbor/ landlord!