Dalan Rentals and Management Reviews

Actually the worst management company I have ever dealt with. Warning: DO NOT LIVE AT ANY OF THEIR PROPERTIES. The management team is negligent, unresponsive and completely incapable of communicating or providing real solutions to serious problems. No one takes accountability, no one follows up and nothing gets handled unless residents are forced to chase them down repeatedly. We had our ceiling break due to water damage twice, and both times it took over a week to fix. The only reason it was eventually handled was because my unit kept messaging them after being ignored multiple times and rece…

Dishonest management company! Inconsistent maintenance of building, bad cover-up jobs for real issues, dirty. They also haven't reached out regarding our deposit return. We've been emailing and calling daily for over a week with no reply whatsoever. EDIT, one month later - We still have not received our deposit. They just sent us an email saying the account number / routing was wrong when they tried to send, but didn't send a receipt of this "failed transaction". They could have let us know this weeks ago when they "attempted" to return our deposit. I verified that my banking information was …

Convenient to public transportation and shopping . Great Super, mgmt, internal workers (porter, handyman), doormen are all helpful, kind and caring. Building always clean and pet friendly.

Dalan became the building manager for my apartment two months after I moved into the building. They claim to leverage an app for maintenance requests, however, any submissions are ignored, then will be moved to “closed” without a fix / just delete your ticket entirely. This was the case with all of the maintenance requests I have submitted. If you escalate via email, it will require 20+ emails before you get a response. I have had an issue with a heating pipe in my apartment since February, and I believe they are ignoring the issue until they are out of heat season to avoid paying for a plumb…

Had a good experience while renting, housing was clean and well taken care of and the super was responsive. The minute we moved out we received radio silence, unresponsive super, management said we would get our security deposit back and it’s now over 30 day past moving out and still no deposit back. No response to countless emails, no response to calls or call backs. Very shady, would not recommend.

Great management team—professional, responsive, and on top of everything. Makes living here a great experience

For the Paxton - Love the location, gym, rooftop, and the beautiful apartments. You get way more here for your money than any other neighborhood in Manhattan and compared to most luxury buildings in the area. Management is mostly very responsive.

I recently moved into a building managed by this company, and the entire experience has been great. The property is clean, well-maintained and managed with care. I want to especially highlight Nart for making the move in process hassle-free and seamless. He was professional, patient and genuinely invested in ensuring everything went smoothly. Easily one of the best agents I’ve ever worked with. Highly recommend!

Finding the apartment and signing the lease was incredibly smooth. Staff is very professional and responsive. Couldn't ask for a better landlord!

Absolutely terrible experience with Dalan Management. We had to move out after dealing with a leaking ceiling, broken A/C in the middle of summer, mold issues, and a washer and dryer that never worked — all of which they refused to replace. Every repair required constant follow-up, and it took nearly two months of weekly chasing just to get our security deposit back. The only reason a company like this survives is because the NYC housing market is so tight, but it’s unacceptable. No tenant should have to go through this kind of neglect and indifference.

Nart is the best, so helpful and responsive to ANY questions we had and worked with us on everything. He truly wanted us to have an easy and stress free process and that's what it was!

This management is unreliable and unresponsive. I’ve had a broken AC/heating unit for over a YEAR, and this past month have been completely ghosted by management after they said they ordered new parts and would be fixing the unit shortly. I’ve quite literally sent hundreds of notices at this point and know of multiple other residents dealing with poor communication. If you want reliable building management, look somewhere else.

Abraham at Dalan Rentals was nothing short of amazing! He provided an incredibly communicative, efficient, thorough, and positive experience. I couldn’t recommend them enough!

This management is shady. They really do not give two crap about the tenants’ living condition. In the 10 out of 12 months we lived there, there was horrible construction noise in the floor below us that the management never warned us about. They only sent out an email acknowledging that there was a construction at all to residents two whole weeks AFTER people started calling to complain. They gave some project finish timeline and (again without warning) it was pushed back again and again. The noise level went past 90 dB every day, M-F for months. We repeatedly told them we had a newborn in ou…

Ella Katz (our property manager) was so helpful! She was so responsive and clear every step of the way. The NYC apartment hunting scene is a mess, but Ella made it a lot easier! Thanks for being so great.

Mediocre response to broken AC issues, managers do not authorize HVAC technicians to fix underlying causes to the AC system and instead only provide temporary, refrigerant refill fixes (which last for one week before breaking again). Apartment temps have thus been more than 85 degrees inside on hot days. The HVAC technician has already been to our apartment to refill the refrigerant 4 times since June move in date. Will remove this review upon permanent fix to the AC.

Typical LLC management company that ignores calls and service requests for their very old buildings that are falling apart. We had no heat during the winter, other units as well, my radiator started leaking a full cup of water every few days after the super came to “fix” it, our kitchen sink faucet has been broken, the bottom has been leaking, we’ve had literally no water from the bathroom sink, the bathroom faucet drips, and there are roaches. The ceiling in the lobby also caves in and leaks every single time it rains heavily. After months and months of back and forth with the property manage…

Since DALAN took over managing The Paxton, the transformation has been nothing short of amazing. It’s clear from day one that they genuinely care about the residents and prioritize both our safety and happiness. The sense of community they’ve created is something we never had before—there’s now open communication, quick responses to maintenance requests, and a noticeable improvement in how the property is maintained. Everything just feels more organized, cared for, and resident-focused. It’s rare to find a management company that not only listens but acts. I’m grateful they took over and tru…

I mostly enjoy living in my building. However, every summer, the AC conveniently does not work in any common areas aside from the first floor. Today, it is 95 degrees outside and 85 degrees in the common areas around my building. This makes all of our units much hotter. For my one bedroom unit, my energy bills in the summer are upwards of $250. The staff is friendly and mostly helpful but it is unacceptable to pay this much in rent to be this hot. Edit based on comment below: This management company has an issue cooling the building every year according to residents who have lived here longer…

Avoid This Management at All Costs This is hands down the worst housing management I have ever dealt with. While the leasing agent is friendly, their support completely disappears when you actually need help after signing the lease. I endured three major water leaks over the course of just 1 year and 8 months, and their response was utterly negligent. Tony, the superintendent here, is completely irresponsible and arrogant. While I was away, construction workers broke my camera, yet he refused to take any responsibility. Instead of apologizing, he had the audacity to blame me, claiming it was…

The. Worst. This company ran my building into the ground with absentee management, reduced amenities, and when a neighbor threatened me ON CAMERA, they refused to get involved. They don’t take phone calls, they don’t answer emails, they just slum every property they own until they can get a payday.

I just moved in last month and have had 3 packages stolen so far and so has my roomate. According to other residents this happens to them all the time. Packages are stolen daily. I had a package stolen that I need for my mom's 60th birthday this weekend and it was stolen soon after being delivered. I spoke with management about it my first week living here and they dismissively said there's nothing for them to do and to just to call the police. They have a camera here that is not on and not working and have absolutely no intention of fixing the issue. We need an operational camera to keep this…

Dalan Management is the best management I have ever had Chris Lee and Ron Comstock were always super responsive, ensured everything was up to standards, and overall very kind. I took a lease over from one of their properties for only 6 months and Chris took the time to write me a recommendation letter for my next apartment. Not only did he write me a recommendation letter with only being there for a short amount of time but he got it to me in 24 hours. It truly meant a lot from dalan management. Also want to call out the Super, Manny, he was very professional and would do everything in his pow…

Previous management had been very difficult to deal with so I was skittish about interacting with Dalan. Very surprised that they, specifully Chris Lee, was very professional, courteous, took care of my matter in a painless fashion. Much thanks.

I had to file a complaint to receive my security deposit back (still pending). Even worst reading the comments and realizing I am not the only one. Such an amateur management company

Horribly unprofessional, refused to fix the heat in my apartment for weeks. They said they were pet friendly but was told later that I couldn’t have a pet. My rent was a day late (not even 24 hours) and they charged me a 50$ fee. I’m so happy to be out of this horrible place, don’t rent here.

I can comment on the experience of signing the lease - it's been unexpectedly smooth and straightforward. Michael Alexandrov has shown exceptional responsiveness, professionalism, and ease of interaction, which is quite remarkable for a city like New York.

Can speak to the lease signing part - has been surprisingly seamless and easy. Michael Alxandrov has been super responsive, professional, and easy to deal with (not expected for a city like NY).

Be careful with Dalan Management, I moved out a month ago, they told me I would get 100% of my deposit back and that I owed nothing else and now have stopped replying and are withholding my deposit