FirstService Residential Brooklyn Reviews

This review is about my purchase application. I was purchasing in the coop where I already own without a broker. The 3 stars are for the duration of the process ( it took 2 months since I contacted FSR to start the application to closing) and general lack of setting expectations on what will be required and how long it will take. Also FSR's fees are very high compared to our previous management companies. Once I was assigned to my 2nd application processor (Margoth C) everything started moving, she was very knowledgeable, responsive and most importantly kind and customer oriented. Amazingly h…

I worked with Margoth Carvajal in the Applications Processing Dept to process an urgent application for a new tenant. Margoth did a great job of ushering the process to completion in time for the tenant to move in. Thank you, Margoth!

FSR's technology usage and staff quality are top notch. During my recent property purchase, the application processing department (Margoth Carvajal) and property manager (Jun Hu) are very responsive, knowledgeable, and provides excellent advices and assistance along the way. I'm glad to have this company managing my property.

I dealt with Taqiyya Williams at first service residential in relation to setting up a tenancy for a unit I own. Taqiyya was not only extremely knowledgeable but also very professional and went above and beyond to help expedite my matter. She is wonderful at her job and extremely responsive. I appreciate her and she is definitely an asset to FSR.

It was easy to work with the company for condo board approval for a rental property In NYC. Clear instructions were provided to me to follow, and staff were available to help in case of any questions. I loved how efficient and quick the whole process was.

Well, after my tenant moved out for 9 months, the HOA company still force me to pay the move out deposit and fee $750 to get the process for closing (to sell the condo). After the closing, another 9 months the HOA(FirstService Residential Group) didn’t issue for the refund of deposit even I sent out thousands emails. At the end, stop by the civil court, I only need to pay $15 fee to file the claim. Landlords, if you do meet those kink of HOA management group, do not hesitate to file your claim to sue those greedy HOA company.

FirstService is wholly inefficient at solving residents issues especially if you’re the owner of the unit. Their ‘24-hour hotline’ is a joke, the operators barely understand your concerns or what you’re saying. Requests for alterations are blocked by red tape even if you live in a condo building, and the requirements for minor alterations are laughable. They might be ok for renters but are an absolute nightmare to deal with as an owner.

I am a Real Estate broker who manage multiple properties for my clients, and many of them are managed by FirstService Residential. They have many great staff and I always have great experience. I would like to give special thanks to Margoth Carvajal who I have worked with multiple times. Margoth is always professional, responsive, patient and gives accurate guidance to applicants on application. Recently a couple has a lot of difficulty to complete the lease application and need a lot of assistance. Margoth patiently guide them through all the obstacles and helped them to complete the applicat…

Thank you Gracie Moxheim for your quick review and approval of the tenant's application. The owner was happy there was not gap in rental income as well.

As unit owners, our experience with First Residential has been first rate - from Taqiyya and Jasmine in the leasing dept to all the facilities personnel.

Taqiyya is an excellent portfolio manager, and she is very efficient. The applications were approved very fast.

As a condo owner, I will suggest don’t buy any condo or co-op under the management of FirstService Residential. They’re the established company and may have strong foundation. However, they have higher management fee and complicated processing when you need to buy, sell or lease your unit. The worst is they ask for so many different type of fee for all kind of application and take forever time to make a return of your deposit. So, check out who is the management group before you would like to buy a property. My friend sold his unit on Nov, 2024 and mine sold on April, 2025. We had to pay…

As a unit owner, I have to say that FirstService Residential makes the lease renewal application process smooth and seamless. Taqiyya Williams in particular is always available to help with any questions or concerns and always gets the job done for us. Thank you!!

I recently sublet my apartment #1006 at 5 Tudor City Place. My processor was Iris Contes of FirstService Residential. From start to finish, Iris was an absolute pleasure to deal with. She helped me through the process, and was in touch with me every step of the way right up until my subtenant was approved. I cannot say enough good things about Iris and how she helped simplify the application process.

Your manager Elizabeth Buttino has given 20 years of outstanding service to this community. I am an original owner in Meadow Glen and have watched Liz navigate many difficult times with the community. She is more than a manager or advisor she is a friend & advocate of the community. She has dealt with a very difficult change in residents for all of 2024 and has done this with grace and class. Liz has not disrupted the business of the community even as she has dealt with difficult residents. She is a consummate professional. I would not participate on the board if Liz was not our manager. She i…

Taqiyya Williams is a consummate professional. While I admittedly had issues with FSR contacts previously, Taqiyya is a breath of fresh air and is always a pleasure to work with! She responds quickly and professionally to every inquiry, and it's nice to know there's someone in the processing department who truly serves their clients (aka owners in coops and condos). Thanks, Taqiyya!

The service provided by FSRM, and more specifically our portfolio manager, Taqiyya was top notch. Responded immediately to all of our inquiries and made the entire process seamless.

We submitted our renovation plan over 10 business days ago and have fully complied with all requirements and follow-up questions from the engineering department. Despite this, we have yet to receive final approval or even a clear update. This ongoing delay is seriously impacting our construction timeline and business operations. With material costs rising due to upcoming tariffs, the urgency of this matter cannot be overstated. If we do not receive a resolution soon, we will be left with no choice but to escalate this issue to the appropriate department at the New York State level. We strongl…

Would like to give a major shout-out to Joyce Yang for her many years of help with all of my property management needs. Her professionalism and responsiveness to each and every inquiry I have ever made makes me keep my faith with FSRM! She is truly a great employee and would recommend her for any role/position!

Efficient, professional, and courteous. FirstService is a pleasure to deal with. I am proud to have them as my management company.

Margoth Carvajal in the Applications Processing Dept. at FS is the best managing agent I've had the pleasure of working with.

I recently submitted a lease application for renting apt110 at 5 Tudor City Pl, NY, NY10017. The processor for this application was MS. Iris Contes, both my applicant (who's my current tenant) and I are very satisfied of the service she provided! Ms Iris was very professional and supportive and we were able to quickly complete the application. We really appreciated the service she gave to us!

As apartment owners who self-manage our rental, I’ve gone through the application process three times now, and have been very happy with the service provided by Courtney Jachim. There is a lot involved, by necessity, and Courtney is always helpful and friendly in guiding me through.

I have lived in a number of condos and served on multiple boards. When our building had Kimberly as the agent FSR was fine. I left, she left and I have a tax refund that the building owes me and the new agent James Catuogno doesn't respond, doesn't follow through and apparently is all around not very good. Find a different company is my suggestion.

FirstService Residential is 100% what they say. This is true in both form and substance...form being its most description name of the company "FIRST SERVICE" and substance being actions on behalf of shareholder residents of its management of cooperatives. I have over 40 years of experience with NYC coops and condos and put this property manager in a class by themselves. Boards would be well served to consider this company.

Taqiyya is the most responsive and attentive portfolio manager I have worked with in NYC. Never has working through a condo board approval been so seamless. It really makes a difference with tight deadlines and all the nuances of making a move to a building in New York. Kudos to the team for having her.

These reviews have to be fake. We've had a lot of bad building management but FSR is the absolute worst. Not only do they never live up to their promises, they don't even get the basic functions right - but worse, they are totally shady with our money. We've lost valued vendors because they don't pay them, they've charged residents fees that were never a part of our contract and never disclosed to the board and more. Every time we had major issues, we were assigned a new and supposedly improved manager but the problems always continued. One we had was slightly more promising but they quit FSR …

I have been working with First Service for a few years now and I can notice response time and courtesy are always improving. Taqiyya, portfolio manager, is getting back to questions in real time and is efficient and professional. She has made things happen quickly and exceeded expectations. Thank you!

FirstService has been consistently providing an excellent customer service to us with respect to properties under their management. Not only their online portal is efficient but as and when we need to speak to a representative they are available. our main contact point has been Odessa Pinkney the Division Coordinator and recently we also dealt with Courtney Jachim for new lease application for our incoming tenant. Courtney was available more than once on the phone to guide all the parties to ensure that application is adequately completed. She was swift in getting the formalities completed at …

Professional and efficient. Special thanks for Taqiyya who helps with my tenant approval multiple times!

Iris Contes, was the application processor for my application. I’ve been working with Iris for about 10 years now as I represent a shareholder in a building she manages. She’s always polite, responsive and answers all questions quickly. There are never any delays in processing and I know I can rely on her. I know it’s not easy as she deals with hundreds of inquiries daily but she’s always very polite and professional. Thank you Iris!

As real estate investors, we've always had an exceptional experience working with Coutney Jachim (Applications Processor at FirstService Residential). She is incredibly responsive, unfailing professional, and truly goes beyond to be helpful and proactive. FirstService is lucky to have Courtney on their team - she is top notch!

Ever since FirstService Residential started managing our building in Clinton Hill, BK my partner and I have had a great experience so far especially with the Property Manger Edgar Ortiz. He is always responsive and ensures that any issues are addressed promptly. His dedication to maintaining the property is evident in the timely resolutions of any urgent matters. The team at First Service, led by Edgar, is also fantastic—always professional and efficient. They work seamlessly to keep everything running smoothly and handle any concerns with great care. On top of his excellent management skil…

Courtney Jachim was amazing! I was going through the process of getting a renter approved by my Co-op. It was my first time and the application process was tedious to say the least. Courtney was so responsive to all of my emails and guided me through the process. She was so patient and kind. She made the process so much easier. I would highly recommend First Residential. The service is great!

Iris C. Was great in and helping the tenants owners and myself the agent, throughout the entire board package process. She was always there to answer questions in a prompt manner and also communicate with us the whole time. She was a pleasure to work with.

First Service was helpful in moving along my renters application, especially Courtney who really went above and beyond. She was incredibly communicative keeping me informed through the process and even helped follow up with my building’s board to help speed up the application process.

Being out of state owners, the leasing and approval process is very different from where we live. Courtney Jachim with FirstService has been such a wonderful guide and partner in all ways. Our questions were always answered in a timely fashion and she nudged us along when we fell behind on some tasks. We could not have been on track without Courtney. Thank you!

I have been in contact with Iris Contes for several years in regards to the unit I own in TCP. She has always been professional, efficient, and gracious. She is an asset to the management company. Thank you, Patricia

We have worked with FirstService Residential for several years and they have been knowledgeable and responsive at all times. We have had an especially great experience with Taqiyya Williams, Lina Shalaj and Justin Endlich who have been closely associated with the management of our building. Between them they offer great support and are truly enjoyable people to work with. Taqiyya, thank-you, for your time, focus and coordination, guiding us through the application process. All the best!

I always had wonderful experience with Iris Contes, Application Processor. Iris made my tenant's lease application processing much faster and accurate. She is also kind and warm hearted. I strongly recommend working with Iris!

FSR merged with and subsequently took over our previous management company. They don’t pay your bills for months( more than 8-9 months back bills) running the risk of losing contractors who have been working for the building over 10 yrs. The back office that handles finances is a disaster… unresponsive to the boards requests … could not get an annual budget done correctly. Our property manager stayed on with FSR but even he became very frustrated very quickly. Finally moved on and hired another company.

This has got to be one of the worst management companies ever. These five stars are probably fake. I have been trying to get a hold of both of my property managers Wendy Juca and Edgar Ortiz since November. They both actively ignore my emails, calls and voicemails. All I am trying to do is have my balance corrected because it incorrectly states I owe an additional $3900, when this amount was paid back in September 2023. It is now March 2024. If you are thinking about bringing this company on, avoid them like the plague

Since my building switched to FirstService, Jasmine has blown me away. Renewing my tenant's lease was a breeze, and Jasmine made it fast and painless.

March 8th, 2024 I am a landlord and I had a great experience solving my apartment problems with Manuel Lopez from FirstService Residential Queens Rego Park. He was fast, thorough, very responsible solve the problems for me. I would definitely recommend Manual Lopez and FirstService Residential to people I know in the future. Thank you! FirstService Residential Queens Regopark Landlord of the (6k)

For over three years now this company has been trying to overcharge us to the tune of $3,000 dollars. When we very nicely tried to have the matter resolved, property manager Taylor Katz became vindictive and retaliatory against us.

I wanted to complement Katie Shterenberg, the General Manager at 165 WEA. I own an apartment there and she is extremely responsive, accessible and overall a great person to have manage a building. I hope her bosses recognize her and her professionalism. Having managed teams for 20 years, I believe I know quality and I know quality people should be recognized.

We found the entire process to be expedient and seamless. Ms. Contes and Mr. Webster worked together wonderfully. Our new tenant had some technical problems completing the lease application and Ms. Contes' invaluable assistance helped them through the process quickly.

When I need to do the paperwork to rent or renew the sublet of my appartment in 5 Tudor City Place in Mahattan, the first thing I do is to email Iris Contes. Iris has helped me with this process every year for a long, long time. It has always been such a pleasure to work with her because she is not only kind, knowlegable and patient, but very efficient. She immediately responds to my emails with the right updated information and helps me through the process until all the paperwork is finished and submitted to the board for approval. Is such a good feeling when she later informs me that every…

Wish I could I would give them zero stars. Promised a resolution to a rent abatement charge which was caused by managing agent which have in writing from the NYC Dept of Finance and still waiting over 6 months. In addition, they fraudulently billed $50 late charges for garage and maintenance even though paid electronically on the ninth and our lease states due by the 15th of each month. Now taking issues up with NY Attorney General's Real Estate office for fraud. To read additional reviews read what people on Trust Pilot say about this company.

I am the owner of an apartment in Hampton Court in Kew Gardens. Over the past several months I have had numerous interactions with Stephanie LaSpina. Stephanie has always been extremely helpful and responsive with any questions I have had. Stephanie has a wonderful demeanor and is always willing to help. Thanks Stephanie for all your hard work.

We worked with Iris Contes at FirstService Residential in October 2025 on a new sublet application for our Midtown Coop. Iris is a consummate professional and truly the best of the best! Iris has a rich history and deep knowledge of the entire sublet renewal process from start to finish and guides you every step of the way. She is quick to respond to any question you have and just an absolute joy to be around. I couldn't think of a better person to work with at FirstService Residential. We highly recommend Iris and the entire team FirstService Residential!

I've had a great experience with FirstService. Courtney Jachim was incredible! She held my hand through the rental application process for my unit and helped to get my renter in as quickly as possible!

Surprisingly fast processing time (management company side - not the building board side unfortunately) and good communications. Rare willingness to help owner and agent in stressful process of application. Only wish - make deposits delivery by certified checks and getting receipts for them easier, in person and straightforward. 4.5 out of 5 for mentioned above reason.

WorstService. Can't fulfill simple requests for address changes after moving apartments within their own buildings, double charges for rent, and extremely slow to respond to emails.

When you have issues about your Maintenance No O e picks up the phone and Customer Service gives you the Run Around and cannot connect you to the appropriate dept. to address your issue. Ask you for your email & phone # and say 24 to 48 hrs to get a call back or email. Poor management and nit Professional in my opinion

The worst management company. Fully ignoring all my emails and texts and refusing to return move in deposit. What kind of management company is that? And then they send letters to all residents to stop complaining to 311 on them. Is that a joke?

The worst management company. Fully ignoring all my emails and texts and refusing to return move in deposit. What kind of management company is that? And then they send letters to all residents to stop complaining to 311 on them. Is that a joke?

I worked with Margoth Carvajal to apply to a new apartment. She was clear, supportive, and thorough, which not many people are these days! Appreciate her quick responses and help. I’ve worked with FirstService in other states before and wasn’t happy with the process until I worked with Margoth in New York. She made the process much easier!

I am a resident in a Queens, NY co-op that is managed by the Manhattan office. Property manager Kimmarie is the worst service provider that I have ever encountered--rude, unhelpful, unresponsive, and communicates unclearly. Based on this level of management and support, I think that a corporate rebranding to "Last Service Residential" would provide more transparency. It's nice that someone from corporate cared to respond to this negative review with some b.s. corporate propaganda, but the e-mail documentation that I have forwarded to our property manager's supervisor is decisive evidence for u…

We currently live in a building in Brooklyn that is managed by FS Residential and based on the example being set by our building manager, they are not a top quality property management company. Our building manager, who is not here full-time, lacks the personal skills and the communication skills to be an effective building manager. It's almost like the concerns of the tenants are an afterthought. Concerns like lack of hot water, an elevator malfunctioning or excessive noise and dust from construction. When there's a building-wide issue, like lack of hot water, I think that a quality propert…

Thanks to Taqiyya for all her help ensuring the transition to a new apartment has gone seamlessly. Always responsive, professional, clear and a pleasure to work with over the last decade.

The Lincoln towers Coop at 185WEA is extraordinarily lucky to have Christine Carr as their property manager. She works tirelessly to oversee that the building is running smoothly and flawlessly. As a resident she has shown extraordinary kindness to me with personal problems I had regarding and abatement application. She worked with patiently warmly efficiently and she took time out of her busy workday schedule to resolve a difficult problem. We are truly fortunate to have Christine as part of the Lincoln towers management team.

Please help the tenants at Woodside Central. As tenants, we are not getting clear and response help. Plus, whenever FSR Google replies back with a hotline number or Gmail, FSR doesn’t really answer or follow up. Cmon

Carmen was extremely helpful. Our process of moving to Oceana was easy and smooth with every step of the way. Looking forward to enjoy our new apartment.

⭐️⭐️⭐️ ⭐️⭐️ Since Claudia Hunt took over management of the Chisholm Springs community, things have truly improved! She’s a go-getter who stays on top of everything and makes sure our community runs smoothly. Claudia is extremely responsive, respectful, and quick to communicate something that really stands out compared to past experiences. She goes above and beyond to make sure residents feel heard and supported. It’s clear she genuinely cares about the community and works hard to make positive changes. We couldn’t ask for a better property manager. Claudia has been amazing since day! 🫶

I recently had the pleasure of working with FSR for a rental application, and it was hands-down one of the smoothest experiences I've had with any property management team. From start to finish, the process was incredibly efficient, and the turnaround time was lightning-fast. A huge shoutout goes to Margoth Carvajal in the Applications Processing Department. Margoth was an absolute pro: she guided me through every step with clear, friendly communication, double-checked my docs without me even asking, and resolved a minor glitch in my upload on the spot. Her attention to detail and proactive a…

August 1, 2025 – HVAC issue - I submitted a work ticket online regarding the HVAC problem. While I was in the parking lot, Ron approached me and insisted that I must be home for the HVAC technician to work on the unit. - I explained that I could not be home due to work commitments and suggested checking with other unit owners on 19 Lines since they are experiencing the same issue. - I reminded him that this is a recurring issue across the 19 Line and that I cannot simply stay home to wait for the technician without prior notice to adjust my schedule. - Ron responded with an attitude, effect…

The WORST management company in New York. They don’t reply to your emails, they don’t get your call, I don’t know how they manage building. They don’t even have a place for customer to file a complaint.

Absolutely horrible experience getting their attention to repair my wall, after the management of the building sawed 4 holes into it in search of a leak from 10 floors above. They claimed they have to file an insurance claim with the perpetrator who was away on a European vacation before they could fix the mess they made. They are the ones who damaged my apartment - not the people upstairs. It has been three weeks now. Residents in the building never experienced this problem with our previous management company.

Had a very very high quality of professional standard in the service I received from FirstService while applying for renting an apartment in a Brooklyn condominium. Especially Ms Margoth Carvajal - she displayed enormous patience, and a helpful attitude thru the entire process even as she was ensuring the stipulated process was fully complied with. Very prompt in her responses too. Kudos to FirstService and Ms Margoth.

Our experience with this management company has been disappointing. Communication from Lisa, Erika, and Rosa was consistently poor throughout our lease term and the renewal process. My roommates and I had to follow up multiple times to get answers, and important updates were often not shared in a timely manner. Additionally, one of my roommates was overcharged for an extra month of rent. When this was brought to their attention, Lisa initially attempted to return the payment under conditional terms. Based on our experience, I would not recommend working with this management company if you ex…

Worst experience. Management keeps on absconding requests. Made 3 requests since a week and there is no help or no revert. Accounts not updated properly in terms of rent payment. Will escalate this.

I had a fantastic experience working with Margoth Carvajal from the Application Processing department at First Residential. My application had a few challenges, including some errors I made and a couple of system issues, but Margoth was with me every step of the way. She was incredibly responsive, patient, and helpful—always quick to answer my questions and guide me through the process with professionalism and kindness. I truly appreciated her dedication and support. Thank you, Margoth, for making a stressful process so much easier!

First service representative Taqiyya williams was super responsive to getting a lease for my apartment reviewed and renewed in record time. She was always available to talk through any issues and gave good advice and feedback to help streamline the process.

TAQIYYA WILLIAMS is terific in her review of lease applications!! she is responsive, helpful and expedient in her reviews. she is a 10 out of 10!!

Great experience with Taqiyya Williams. She was organized, responsive and shepherded me through my application process far faster than the estimated timeline!

Jose Rodriguez, the building manager at the building I live in, has been extremely helpful and efficient in his assistance as I was moving in. I had a bit of a difficulty figuring out the logistics of my move-in, and Jose swiftly stepped in and helped me figure out the situation within a day—ensuring I have all the support I needed. Thank you for helping me navigate what could have been an extremely stressful situation and for your diligence.

I live in an FS-managed building. It runs so well that I opted to move within the building. The application to move in is thorough, which is reassuring as a resident. And the team helps you along the way so the whole thing felt a lot less daunting.

I needed to repair my apartment due to a flood. I worked with Angela Chichester, an alterations specialist, who was professional, friendly, helpful, knowledgeable, and responsive,

Excellent service from Mike Garcia and Marco Raffia . Water damage repairs arranged and completed quickly . Good work by Julio.

Truly, FSR deserves no stars. As a resident of One UN Park Condominium over the past 1 and a half years I have never had a positive experience. The monthly maintenance charges are significantly higher than charges for comparable buildings. The management lacks professionalism, integrity, structure and accountability. They display no respect for the residents and they commonly fail or refuse to respond to their needs and concerns. Many of my emails have been simply ignored! Over the past 6 weeks I have been particularly engaged with the management , Kelsey Gamez and the leadership, because of a…

I live in a Condo managed by FirstService Residential. I paid for 2 events in our common spaces which each required a $1,000 security deposit. Both checks were cashed (which is weird to begin with) and FSR has failed to return both to me. One is outstanding from May 2024. The contract that both parties signed states the security deposit is to be returned within 20 days after the event. I only noticed the first one was missing when I went to check if my recent one was returned. I have been in contact with my proper managers for 3 weeks about this and they have been unable to address it.

Crooks: This company sent me a bad check, and stole my security deposit. And stopped replying to the email thread. I moved out of one of their apartments more than a month ago. They stalled on returning the security deposit. And to top it all off they sent me a partial amount of the security deposit, and the check bounced. And they stop replying to the email thread. —edit— Thanks for the reply I added the customer service email to the existing email chain. Still no resolution on the bad check.

Very smooth and efficient processing of my sub-lease renewal utilizing a very proficient software platform, guided by the competent Iris Contes.

We specifically worked with Courtney Jachim and I cannot stress how easy she made this process!!! She always picked up my calls and answered all my questions promptly via email. I appreciated her patience and responsiveness especially for something as stressful as working on a co-op application. Anyone would be lucky to work with her!

FINAL UPDATE: After over 3 months, FSR figured out that they had actually never even received the checks from the building we dropped them off at. In short, no due diligence was done to ensure that we were even legitimate renters for a space (nobody checked to see if we actually paid for the space!). I would be worried for residents. After another month, they then informed us that they had finally received the checks from the building. Seems like some processes need to be reviewed internally. ==== UPDATE: perfect example of their ineptitude - the check that was "issued on January 9th" was n…

Truly baffled by the positive reviews. I double checked to make sure I hadn’t found the wrong business. FSR has been in charge of our building for a year and it is ethically bankrupt and borderline illegal in its actual management of its property. Requests go completely unresponded to, the super is kind but grossly overworked and thus not able to respond to requests. Our heat and hot water went out WEEKLY last winter and they never fixed the root cause. They are completely unresponsive. There is constant turnover but no improvements. Management can truly NEVER be talked to on the phone. They o…

I’d never had to navigate renewing my lease online (I’ve lived in this building over thirty years). Though relatively new to the management of this property, Mike and Katherine stepped right up with patience and courtesy in assisting me. Together with Ricardo, I feel like I’ve got a great team in my corner of Brooklyn. From the reviews I’m reading here, I gather I’m not alone. Thanks for your help, gang!

Unacceptable Experience with FS Residential In October, we rented my building's amenity space and paid a $500 security deposit. Despite using the space as agreed upon and receiving confirmation from FS Residential that the deposit would be refunded in full, we have yet to receive anything. Over the past few months, we have sent over fifty emails to follow up. While FS Residential has repeatedly assured us that "the check was sent" and the refund was on the way, nothing has been received. Their complete lack of accountability and follow-through is shocking for a company managing residential p…

This organization is not to be trusted. They are holding on to a refundable security deposit that I paid for an event in October 2024, and it's now January 2025. We have sent over 50 emails requesting our refund (there were no reported issues with our rental) and always get a "yes, it's in the mail" type of reply. Nothing arrives. Next step will be legal action.

Unacceptable Management and Neglectful Maintenance Practices I have been a tenant at 275 Park Ave for over two years, and my recent experience with First Management has been beyond disappointing. A serious issue involving the fridge gasket and mold was reported on October 14, 2024, and despite repeated follow-ups, the problem remains unresolved as of December 21, 2024. Here is the timeline of events: • October 14, 2024: The fridge gasket and mold issue were reported to our super. He informed me that management instructed him not to order the part, claiming they would handle it. • November 4,…

Iris Contes recently helped process a new online lease renewal application and her communication made the process run smoothly. Thank you Iris!

Many thanks to Sallyann for her exceptional professionalism and promptness in handling my numerous requests related to my Brooklyn apartment. From the start, Sallyann was incredibly attentive, ensuring every concern was addressed quickly and thoroughly. Her expertise and clear communication made the entire process seamless and stress-free.

I have been a resident for over twenty years, and for all those years, I relied on Debra Hernandez. Her professionalism and attention to my concerns and repairs have been nothing but Excellent!! Her response time is lightning-fast. It is clear that I think highly of her and you will find my trust in her well placed. Lillian 3B

There property at 151 east 83rd is kept really well. The staff keep the sidewalks immaculate

Debra in management has been helping me all these years with apartment issues.

My roommates and I applied for a unit where we had to use FisrtService Residential Manhattan. We worked with Inga and she was very sweet, helpful, and responsive. Was really a pleasure to work with her

In the process of selling our condo and I absolutely cannot wait until everything is done. Customer Service reps are rude and have this attitude that customers should already know the answers for the questions they're calling about. Also, IMO, the property manager does the absolute bare minimum. I've never disliked living somewhere so much.

We had a great experience with FirstService. Our assigned representative was easily reachable and communicative. They quickly processed our application and allowed us to move forward with our move.

Bad experience with the property manager at 315 Ovington Ave. Reached out multiple times regarding an issue with neighbor but never got a response. Not reachable via phone and don’t respond emails. Issues never resolved.

I had a fantastic experience with FirstService Residential managing our 2-bedroom apartment in Park Slope, Brooklyn. Their service truly stood out for a couple of reasons: Whenever I needed a repair, the super was incredibly responsive. I could reach out via call or text, and the issues were always resolved quickly and efficiently. Communication with our property manager, Edgar Ortiz, was smooth and accessible. I had multiple channels—email, text, and phone—to ensure that any questions or concerns were addressed promptly. When we transitioned from our 2-bedroom apartment to a larger 3-bedro…

FSR is the most disrespectful, unresponsive, and dishonest management I have ever experienced in my life. I have tried to contact the property managers of The Refinery for over two months. They do not respond to emails or pick up any calls while they were picking up the super’s call right away. I tried to get things done within the proper process, but they refused to communicate. I had to have my moving company wait outside the building, and forcing me to move my stuff myself, even if I have all the required documents sent out before head. I had also given 30 days notice while subletting, and …

This is in regards to the residential manager at 72-81 113th St. The building is nothing but headaches, problems and terrible management. Beginning with Amanda Mercado who is the residential manager and the most unprofessional human I’ve ever spoken to. Not only does management choose to micromanage every minor detail they ignore the actual PROBLEMS with the building. Besides the serious ROACH infestation that the building has to offer, there is a serious LEAK issue affecting 30+ apartments. Anytime it would rain, we would have a leak coming from the ceiling as well as water pockets bursting a…

Poor Management and Terrible Customer Service FirstService Residential manages 1 Wall Street Court, and they do a horrible job. The customer service is awful, with wait times exceeding 15 minutes. They are very expensive and overcharge customers regularly. I would not recommend their services.

FSR has proven incapable of managing the apartment I am living in. They are unresponsive about serious issues to the point I feel as if are trying to harass me out of my home. I am a single woman and a senior, and what is currently happening to me is wrong. My HVAC shut down in 2022 and because they were initially unresponsive pressure built up In the unit and banged the lights out of the ceiling, separating the ceiling from the walls and more. Something opened and I am living with an air leak causing extreme air pressure. There is extreme water pressure relentlessly pounding in my ceiling …

The absolute worst - unethical, poor service and harass residents who dont bribe the super. I have watched the quality go downhill ever since FSR took over the management of the building. There are A LOT of illegal and unethical behaviors that I have witnessed firsthand. Whistleblowers are harassed. Ask the doorman why he allows a resident to put a sign in his car claiming its the doorman's car so not to have to move for alternate side of the street parking. The super and the board are aware and ignore this illegal activity, defrauding NYC out of parking revenue. The super must get kickb…

In the world of new huge buildings, it’s generally impossible to build a relationship with your building manager. Thankfully, there is a human being behind the building at 555 Waverly, and that’s Edgar. He’s introduced himself in person and has made himself available if anything comes up. He’s understanding and has a sense of humor, he’s sets the example of how management should engage with tenants. I hope you all get an Edgar in your buildings.

First service residential manages the condominium I rented for the past two years. Moving out of this condo required a $500 move out fee as well as $500 security deposit. The company cashed both my check and deposit. After my building confirmed no damage was done from my move, the company confirmed my deposit would be returned by mail. Six weeks have passed since they confirmed they have mailed the check. When I contact them for an update, they either say it’s coming or are non responsive. I’ve offered to come pick up the check in person to which they responded that isn’t allowed. Avoid busine…

I moved into 75 Wall Street two months ago and have still not gotten my $1000 move in deposit returned to me. I have been calling and emailing multiple times per week and don’t understand what the delay is for.. Seems pretty scammy and hoping I don’t have to take them to small claims court. Update as of 3/15: this has finally been resolved thanks to Dionne who has been extremely communicative with me. If, in the future, anyone has issues at 75 Wall Street, I would recommend reaching out to Dionne

We have had a wonderful experience working with First Service Residential. My husband and I have lived in our apartment for over 20 years and are now purchasing in our building for my mom. Sally Ann was so helpful and so responsive with any questions we had regarding our Board Application. A+++ Thank you Sally Ann!!

Courtney Jachim is amazing! I never had such a great experience with any property management company. Courtney is our application processor, she is super efficient and helpful to get tenant get approved on our co-op.

I cannot thank our building’s property manager Peter Salvatore and his assistant Erika Pozo enough!!!! Former property manager barely visited the building let alone answer any calls. However, when Peter and Erika joined the team we couldn’t be more happier! Peter doesn’t miss a beat when anything big or small needs attention in the building and is always around. Thank you both for being so attentive to the tenants needs and responding so quickly!!! Our building is finally looking great!!!!

Efficient and welcoming process makes us look forward to moving into our apartment at the 315 East 69th Street building

I recently had the opportunity to visit a friend who resides in one of the units at 420 Kent, and I wanted to share my experience with you. Upon arriving at the front desk and providing the name of my friend, I encountered a disappointing level of discomfort and unease. Despite clearly stating my friend's first and last name, I felt as though I was being profiled and treated with suspicion by the front desk concierge. Unfortunately, my attempts to engage in a polite and respectful manner were ignored, leaving me feeling unwelcome and judged. As someone who values hospitality and believes in …

I had a great experience processing the subletting of my unit at University Towers. Sally Ann was particularly helpful and the entire process went smooth.

Courtney Jachim was a true professional to work with on our lease application. The lease application for any property in New York City is extremely lengthy. Courtney was patient with me and personally guided me through some of the more challenging aspects. She has excellent communication skills and quickly responds to emails and phone calls. Thank you, Courtney!

Incredibly inefficient management company and so slow at processing. The employees there are absurdly unresponsive even for the most simple asks and I was forced to move in after my lease date started because of their inability to send the forms for their own requirements and process them in time. Something as simple as sending over a form to fill out takes over a day to occur.

Can’t get in touch with anyone when you call, charge late fees even when you mail them your bill 2 weeks before it’s due

Everything, starting with the leasing experience to my interactions with management at firstservice, has been great. I live in a studio at The Axel in Brooklyn. It’s small but well laid out - with the kitchen and bathroom separate from the main living area - high ceilings and a huge wall of windows looking out at the city skyline. Everything is high quality and tastefully interiored, like a boutique hotel. The Doormen and Super are great too - always attentive and quick to fix anything. With the gym, lounge, pool, rooftop and coworking space I forget to leave sometimes, but when I do it’s alwa…

I just worked with Inga Kilimnik on the sublease and board approval package of my apartment and she was thorough, courteous, and speedy.

My building has been managed my FirstService Residential and it has been nothing short of a nightmare. They are non-responsive and rarely reach a good solution. We've had our building elevator broken on and off for YEARS and each time management sends out a repair company, it breaks down in the same way a few weeks later. Our building has had multiple water pump replacements and we often experience water issues. We've also gone through two building managers and each one was unresponsive to issues and ineffective with finding fixes. Would not recommend this management company at all.

I am always stressed out when I try to reach the office. No one answer the phone…

I need extended rental agreement recently, the Sublease Administrator Ms Jasmine Cruz help me a lot due to i am outside US, she responded emails immediately, try to processed the case ASAP when she received all documents less than 10 days before last contract expired. Thank you Jasmine. Thank you FirstService Residential.

The application process for a co-op is daunting. Sallyann's prompt responses and clear guidance were invaluable to us submitting a, finger crossed, successful application.