Joyland Management Reviews

They helped me find great tenants within weeks. Couldn’t be happier.

The help I've received has been great , Hugo goes above and beyond and follows up with tenant needs which I truly appreciate. Jessenia And Mary has also been a great help and have answered all my questions. Staff always responds with kindness!

My experience with Hugo at Joyland Management was outstanding. He took care of every detail and provided quick, effective solutions. Truly a professional I can trust!

Experience, knowledge and communication is key for me as a multi commercial property owner. I’ve been dealing with LEE form Joyland for the past few years and it’s absolutely a pleasure. Dealt with many other property managements in the past, Joyland is by far most experienced and knowledgeable when it comes to dealing with property issues.

AVOID JM buildings if you can. I’ve lived in a JM-managed building for years, and it has been a consistently frustrating experience. Maintenance issues are constant, trash areas are often overflowing, and management is slow to respond, if they respond at all. My roof leaked multiple times, and the drywall collapsed three times in the past year alone. The floors are uneven in places, and I am genuinely concerned about long-term water damage and potential mold. The fire department broke down our door, and we were not informed for days. The door could not lock for over a week, and it still is n…

STAY AWAY! They couldn’t care less about resident safety and health.

Terrible response time for tickets

Do NOT move-in to any property under this management. In all of my military service my deployment barracks were in better condition than the apartment they gave me. Mold, water damage, dirty floors, bugs, poor customer service, and so much more just to scratch the surface. Pay the extra money to go elsewhere. They are not welcoming and have terrible customer service. I even paid for a parking spot and do not have access to the garage. I regret moving in and now I’m trapped in a lease. I am so disappointed on how complaints are being handled and this has left a long lasting bad impression. No m…

Excellent service from Joyland Management. Hugo answered all my questions clearly and was very helpful throughout the process.

Great experience with Joyland Management. Hugo was professional, responsive, and made the entire process easy and stress-free.

Very happy with Joyland Management. Hugo was friendly, knowledgeable, and always quick to respond. Highly recommend!

I’ve been living at Lorimer House for a year now. The property management company, Joyland is absolutely terrible to deal with. After one year, raises the rent, and asks for the difference of the rent increase, in the security deposit as well (have not had this happen until living at this property). No 24 hour doorman, which doesn’t sound like a problem, everyone from the neighborhood enters our building to access our amenities such as the rooftop or gym. Can’t even use the gym in the building because it’s overcrowded with people who don’t live in the building or seriously want to workout, and…

Water has been dripping from my access panel since I moved in in October. I submitted about 10 work orders and management won’t get back to me or fix the issue. It’s super frustrating.

Horrible company. They did nothing to look after out apartment after living there for 2 years. Never answer the phone. We moved out 4 months ago and they are making us travel to their offices to collect our security deposits as they are incapable of sending it by mail. DO NOT RENT FROM HERE. AVOID.

Do not use this company. The whole year I rented from them was awful. So many issues with my apartment such as AC/heat not working and they didn’t care. Definitely find another company to rent through. They also took over 4 months for my security deposit.

Hugo is super professional and attentive. Joyland Management truly cares about their tenants!

Excellent service! Hugo and the Joyland team keep everything running smoothly and handle issues fast.

Hugo from Joyland Management is always helpful and quick to respond. Great property management team!

Useless. Avoid. Took us 7 weeks to get our security deposits back after it is contracted to be delivered within 3 weeks.

Literally the worst and most unreliable management team of all time. They will go weeks without responding to you. Also, had an incident where I called ahead to notify the office ahead of time to drop off keys and after confirming they would be there to receive them the office closed an hour and a half early and no one stayed behind to receive the keys. No one notified me of the change of plans.

As a renter, I feel respected and valued. They treat people fairly.

Hugo from Joyland Management made the rental process a breeze! Super friendly, efficient, and always quick to respond. I’m so grateful for his help and highly recommend this company!

Joyland Management is a WONDERFUL Company. They are very understanding of tenants situations that arise unbeknowning. A special recognition to HUGO MIRANDA!!! This gentleman goes ABOVE & BEYOND to help with ALL our needs. He’s patient, extremely considerate, kind hearted and sympathetic. I LOVE dealing with him. He is JUST THE BEST I’ve dealt with in any management company. He shoud be the poster person of what STELLAR Customer Service looks like when tenants are experiencing any problems either with having things fixed in their apartment OR rent payments being late. We all go through somethin…

JOYLAND management is the Company that Manages the building I live in (THE ENSEMBLE) 824 East New York Avenue. I’ve lived there for 3 years so far and I’m very happy living in this building. Fello Residents are friendly and the building staff is amazing. We have a portal that we enter maintenance requests into and they respond immediately and come to fix the problem very quickly. Everyone I’ve dealt with at JOYLAND management are very knowledgeable, helpful and nice. They go out of their way to make sure the building is being properly maintained at every aspect. Anyone interested in possibly m…

I live in lorimer house, Abraham is the best, he came and fixed my maintenance right away

abraham fixed my issues within a few minutes of request, great work abraham

Recently had the experience of renting from Joyland management, the process was super smooth and efficient. Judy and her team are amazing, thank you!

Joyland Management has been an exceptional apartment rental management company! From the moment I moved in, their team has been responsive, professional, and genuinely caring. Maintenance requests are handled promptly, the staff is always approachable, and they keep the property in excellent condition. Communication is clear, and they go above and beyond to ensure tenants feel valued. I highly recommend Joyland Management to anyone looking for a reliable and tenant-focused management company!

Joyland has been great—responsive, professional, and easy to deal with. Maintenance is quick, and the building is always clean and well-kept. Highly recommend!

Judy is amazing to work with , she is courteous , professional , patient and available to hold her customers hands through every step of the process!

I have had a fantastic experience with Joyland management. They are super professional and have met my needs way above expectations.

Abraham is always so responsive to any of my maintenance needs. I’ve called him more than once in a single day and he came. Great work!

Not sure what's going on with this company but I have not received my security deposit although I moved out on May 31st (today is July 17th). I reached out to them on June 30th to follow up on the status of the deposit but they stopped responding to my emails after they said that they would get back to me asap. They are not responding to any of my emails or calls (I've called them 17 times so far) so I had to file a formal complaint. It looks like this is happening to other former tenants as well. Be careful!

Ever since joyland has taken over my apartment building things have been horrible. Trying to resign the lease for the year has taken over three months of attempted emails and phone calls. Also they are shady about returning security deposits to previous tenants. They are breaking the law in many forms.

How this “business” continues to operate despite continually breaking housing and tenant laws is beyond me. They have not retuned my security deposit after we moved out on April 30. Weekly emails quoting housing laws that clearly state it’s due 14days out of move out are disregarded. Do not rent any buildings with this property management company. You’ll never see your deposit again.

I moved out 2 months ago in MARCH and have not received my security deposit despite near weekly emails requesting it. I was told I would receive it up to 1 month after vacating my unit, and since then I keep getting strung along in emails saying ‘we will update you’. This is illegal first of all and they know this. Do NOT rent here unless you’re okay with never receiving your security deposit back OR do not pay your last months rent which is what I now wish i did. greedy and shady management company 0/10. The 'positive' reviews here are obviously fake. Update/Edit on July 8 2025 After numer…

Very unprofessional, unresponsive, and do not care for their tenants. AVOID

I had the unfortunate experience of renting from Judy, and I can confidently say she is the worst property owner I’ve ever encountered. She shows no care or concern for tenants beyond collecting rent. Communication was poor, and when issues arose, she was unhelpful and dismissive. I highly advise anyone to avoid this place at all costs.

This is the most irresponsible management company my rent is paid in full for three months and I still have no access to my apartment 3 days after my move in Date all they cared about was receiving their checks but where is my key to enter the building and my apartment they keep dropping my phone call or not contacting me at all , these other reviews are not my experience are these the same people

Joyland Management took over as the management company back in December 2023 and it's a significant improvement from the previous management company. The agents and managers are all dedicated to the work they do. They're easily available, and I appreciate how quick they are responding to inquiries and maintaining property upkeep. A year now renting with them, I know I made a good decision renewing my lease again. The attention to detail they take in confirming service appointments to follow ups and addressing building concerns has been great. The team has really been stepping it up. If you…

"A Wonderful Landlord Experience!" I can't recommend Joyland Management enough! From the moment I moved in, I could tell that they were a top-notch company that truly cares about its tenants. The maintenance is always prompt, and any issues are resolved quickly and professionally. What really stands out is their dedication to tenant satisfaction—they really go above and beyond. It’s a rare find to work with such a responsive and caring team. I wouldn't hesitate to rent from them again!

I’ve been living here for a while, and I can't recommend this place due to poor management. The hallways are often chaotic, with kids running around and leaving bikes in front of doors, creating fire hazards. The cleaning service is inconsistent, and when they do show up, they use dirty mop water, which is far from acceptable. Maintenance response times are extremely slow, often taking hours to assist with urgent issues. Additionally, the balcony doors lock you out if you close them, which is frustrating, especially for units above the first floor. Lastly, the plumbing issues are ongoing and …

The absolute worst! I have been a tenant at one of their Brooklyn units since Feb 2023. Upon move in, I flagged some water leaking issues with the emphasis that this would be a problem later. Essentially water is coming in from the outside and getting into my apartment/leaking underneath the floorboards. There has been some back and forth on the ticket for over a year, with no action being taken still! I also discovered today that the area underneath my washer was not cleaned prior to my occupancy, and articles of clothings (plus earings) from the previous tenant were jammed underneath. What a…

Quite possibly the most incompetent management company I’ve ever had the misfortune of living under. They lack taking responsibility for unsafe conditions ALL of the tenants bring to their attention. Also are unresponsive or extremely delayed. Unprofessional to say the least. I wish I could give them ZERO stars.

They don’t take good care of the property Exposed garbage in the trash rooms. Roaches galore. We call to get help and no one picks up. We email for help and no one responds. They do not care about the tenants. 1 star is 10 stars too many.

I have been trying to rectify a situation with this company for many months and there has been no response or recourse. This management company took over another management company that did not fulfill their agreement by reissuing a bounce check of a security deposit that they sent in 2023. Yes the security deposit check bounced and we asked for them to reissue the old company was taken over by this management company and we can't seem to get any clarity on this. My childs first time renting always paid on time and kept place up and was expecting to get their deposit back. I don't understand t…

Worst management company I’ve had the displeasure of working with to date. Any 5 star review you see here is either AI generated or fake. Many other REAL reviews here point to their awful service: disorganized, unresponsive, mismanaged, and outright neglectful. As another review states, they only care about responding when it affects their money collection. Their behavior is undeniably illegal, but when bullied by their collections agent, we had to back down from going to court. It wasn’t worth the justified fight. My personal experience: moved into 1444 Pacific St, Brooklyn. Within the first…

The management here goes above and beyond to ensure they're at the top of their game. They're incredibly responsive, solving problems quickly, and always friendly and communicative with tenants. You truly feel welcomed, safe, and well-cared-for on the property. It's an amazing team that's onboard here!

I've had the pleasure of renting from Joyland Management and I can't sing their praises enough! They are an exceptional company who truly cares about their tenants. The property is always well-maintained, and any issues are addressed promptly and efficiently. What really stands out, though, is there responsiveness, and willingness to go above and beyond to ensure our comfort and satisfaction. They are a true gem in the world of landlords! If you're lucky enough to rent from them, consider yourself fortunate. 5 stars isn't enough - I'd give them 10 stars if I could!!

Everyone in management is very helpful, the building is spotless and well taken care of.

I have lived and worked with them for over 3 years and am consistently pleased with their service. They are always prompt to care for an issue if it arises. I feel very comfortable here; and in New York City (more specifically Brooklyn), this says a lot. Not only is the building very nice, but the landlords and their kindness, understanding, promptness and care make it a blessing to live here.

Joyland Management provides excellent service to residents!

Exceptional service from start to finish! Our experience with joyland has been nothing short of fantastic. From the seamless leasing process to their prompt response to maintenance requests, they've truly set the bar high for property management. The team is professional, courteous, and always goes above and beyond to ensure tenant satisfaction. It's evident that they take pride in maintaining their properties to the highest standards.

THESE PPL ARE HORRIBLE! DO NOT TENT FROM THEM! BUILDINGS ARE DISGUSTING AND REPAIRS ARE NEVER MADE. ROACH AND MICE INFESTATION. No one cleans the building ever.I RECENTLY HAD TO THEOW AWAY ALL MY FOOD BECAUSE THE FRIGDE WENT OUT. I WAS NEVER CONTACTED ABOUT A REPLACEMENT EITHER.

Terrible experience with them. Mismanaged and disorganized. Only responsive and helpful when it concerned getting their payment. Do not care about helping or properly informing their tenants. I am happy that I will never have to work with them again. The truly sad part is that the tenants moving into these buildings go through Nooklyn, so they never truly experience the dysfunction of this office until it is too late. People, when you are signing a lease with a building in NYC, make sure you talk with the management company - not just the real estate brokers.

"5/5 stars! I've had a fantastic experience with Joyland Management. From the moment I moved in, the team has been incredibly responsive, professional, and courteous. Maintenance requests are always addressed promptly, and the property is well-maintained. The communication is top-notch, and I feel valued as a tenant. The entire team is a joy to work with (pun intended!). I highly recommend Joyland Management to anyone looking for a stress-free rental experience. Keep up the fantastic work, Joyland team! 🙌"

77 Steuben St. 1st Floor. Flooded with raw sewage. No response from this company after repeated calls and “tickets” for repairs. Previous repairs for same flooding were just patch up jobs that eventually unraveled and leaked. If you don’t mind raw sewage into your apartment without any word nor help from your realtor, the I recommend you to this establishment. We are moving out and they have increased the rent for the next tenant $1000 more. Good luck with your future interaction with them.

Highly recommend renting from joyland. Manager was super nice

I rented industrial space from them from viewing the space till I vacated was absolutely flawless great management team they were always there for us when we needed would absolutely rent with them again